Help Desk Software Forum

PHP Web Developer at a tech services company with 11-50 employees
Does JIRAA ticketing product cover all HIPAA Privacy and Security rule requirements?
Manager of IT Connectivity at a healthcare company with 51-200 employees
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into the different modules with JIRA but none of them seem to be concrete enough to support HIPAA compliance. Has anyone used JIRA for Healthcare? How were you able to use JIRA and be HIPAA compliant?
MIS Supervisor at a energy/utilities company with 1,001-5,000 employees
I am looking to replace our BMC Service Desk Express software. Have you replaced BMC Service Desk Express, and what did you replace it with?
Jamie PrivettI would honestly look into Spiceworks. It is easy to install and migration is made easy with the many integrations and plugins available. Https:// The best thing is that it is FREE! You can install it on your own server or use SpiceWorks servers, still FREE. I keep our help desk on their servers and it's pretty fast, has a very little low downtime. The only time I have seen it down was for upgrades, during the weekend during non-peak hours for most normal businesses. I would be happy to get you the particulars on making the switch. They have an AWESOME Community that will assist you through the whole process! I love it! Here is a Link to check it out. I hope you like it but even if you go elsewhere, Spiceworks is there to help you with the switch - Also here are IT Central Station Reviews -
Binoy NairWe recently migrated from BMC Remedy Service Desk to Manage Engine's Service Desk - ( The pricing and product capabilities were a perfect match for our company. Gartner has identified BMC and ServiceNow as leaders in the ITSM space. ( You may want to identify your ITSM requirements and reach out to at least 3 ITSM vendors for a quote and product demo.

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