Hosted and Cloud Based VoIP Features

Read what people say are the most valuable features of the solutions they use.
ITManage561b says in a RCN Hosted Voice review
IT Manager with 201-500 employees
Feature-wise, the price was right for what we were looking for. They're our internet service provider as well, so it was an easy decision to have both our primary ISP and our ISP for our VoIP system be the same company. View full review »
FinanceM3f8d says in a RCN Hosted Voice review
Finance Manager at a legal firm with 51-200 employees
It's basic internet. The ease of the desktop phones is a valuable feature. The uptime is excellent. We haven't had any issues. We haven't had any downtime. View full review »
Chris Cruz says in a RCN Hosted Voice review
Network Administrator with 51-200 employees
The Hunt Group, is the most valuable feature. There are different modes. You can choose round-robin, you can choose priority-for-agents, you can choose the order of agents. There are all kinds of different mechanisms for the next operator to take a call. We find that valuable especially if someone is training. You can change that mode straight up and say, "Okay, this stronger guy is going to take the calls until we get this other person up to speed." Other than two years ago where, once every couple of weeks or so there was a lot of jitter, we've had zero downtime. It's a solid 97 percent uptime. Another thing that's really cool is that we had a gentleman who had to be out of the office for a while, he was going to work from home. We literally took his desk to his house with his phone and he was up and running, no configuration or anything else. He just plugged it right into his home router and he was up and running, like he was here in the office. These are truly IP phones. Regarding the automatic upgrades, I don't even notice that they occur. They reboot them at midnight, so whatever these guys are doing at night, we don't even see it happening. View full review »
ITDir309 says in a RCN Hosted Voice review
Director of IT at a healthcare company with 51-200 employees
The Office Mobility feature has been the most satisfying one because it allows part of my team to be remote at an event and still be active with the phone and their client base. They're always in reach during office hours. It also gives me the freedom to work remotely too, which is amazing. The quality of the calls doesn't diminish between using the Office Mobility and the desk phone. View full review »
Bracey Fuenzalida says in a RCN Hosted Voice review
IT Director at a university
The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top. We could do that before, but the features that we have with RCN seem more extensive than the previous company that we worked with. The Voicemail Transcription is more accurate than what we had with our previous company. Also, and I'm not sure if this is because it's a fiber line, we seem to get the responses and the transcription almost instantaneously, faster than what we had prior. We can do lots of things: We can do call groups, we can do work with our extensions, we can set up our account codes, we can take a look at call logs. There are a multiplicity of miscellaneous settings that are allowed for each user and for the Admin. There's a simplicity to it. It seems they use KISS principle, keep it simple, stupid. It works for everybody because, when I'm not here responding to it, my technicians are; sometimes my network guy is; sometimes our students are interacting with it. It creates a very easy flow for working through the product and the interface. The automatic upgrades are the best thing that ever happened, because we don't see them, we don't feel them, we just know that they happened, after the fact. What they've done, at least for us, is that we haven't had or felt a crash whatsoever, nor have we felt the disruption as a result of the updates. That tells me that work goes into them to get them done right, and that they really test the code and test the information in updates so that they work properly. View full review »
Paul Grumbein says in a RCN Hosted Voice review
General Manager with 1-10 employees
We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc. View full review »
OfficeMab67e says in a RCN Hosted Voice review
Office Manager at a legal firm with 11-50 employees
I really like the portal. It makes listening to your messages so much easier as well as changing your voice mail. Some of the attorneys use the Follow Me where the phone will follow them. They like that feature. The scheduling is also a very nice feature. View full review »
Manager532b says in a RCN Hosted Voice review
Office Manager at a non-profit
The sidecars on the main phones that we use, the ones that receive the calls, are really important. They help us to distribute calls to people, from reception. That's an important starting point for us. View full review »
CFO9009a says in a RCN Hosted Voice review
CFO at a tech services company with 11-50 employees
We use call recording. It's important to us because there's information that's passed from the customer to us. We sell ready-mixed concrete. It's very important that we get the right information and if there's ever a dispute, we've got that recorded phone call to know if we've done something incorrectly or if the customer ordered incorrectly. That has been very helpful to us. We also use the recorded calls for training purposes. We spend a fair amount of time going through the phone calls with our dispatchers to improve their phone etiquette as well as how they take in orders, etc. The thing I like best about them is that they have a local office that has been very responsive. As soon as we have a problem, somebody comes out here. View full review »
Noel Patrick Doyle says in a 8x8 Business VoIP review
Computer Network Technician II at a K-12 educational company or school with 1,001-5,000 employees
* The Ring Groups are a great feature because it allows one main line to ring on several phones. * The paging system provides a great form of communication to keep a site informed via live messages broadcasted across the phones. View full review »
Oliver Thomas says in a Grasshopper review
Facade Consultant at a construction company
The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks. View full review »
Mindy M. Sanchez says in a Grasshopper review
Owner Referral Center Manager at a hospitality company with 5,001-10,000 employees
One of the features I enjoy the most is the capability in which you can get a number without having a physical office. Our company works virtually. We each have an extension and voicemail. You do not need new hardware. Just download the app to your mobile phone and you are ready. When calling back, you open the app and dial from there. This is a great software for start-ups, virtual offices and small businesses. View full review »

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