Have A Question About IP Telephony & Unified Communications?

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Have A Question About IP Telephony & Unified Communications?

Our experts can help. 279,075 professionals have used our research on 6,309 solutions.
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IP Telephony & Unified Communications Reviews

Read top reviews of IP Telephony & Unified Communications solutions from the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Microsoft
Real User
Senior Consultant at Unify Square
Feb 27 2018

What do you think of Lync Server?

Disclaimer: the new version of Lync Server 2013, Skype for Business (SfB) Server 2015, has been released a few weeks ago. Licensing model is the same you had for Lync Server, with companies paying only Front End servers (i.e. the ones hosting user accounts and the core services for your infrastructure).  SfB contains some new features, including support for Back End availability based on AlwaysOn groups. I will write a dedicated post asap.      The costs related to Microsoft Lync are something that I have talked about more than once but this is the first time I try to summarize information in a single document. I will limit my reflections to on-premises organizations, because as I am writing, Lync Online has no serious support for Enterprise Voice (i.e. VOIP) and this...
Microsoft
Real User
Senior Consultant at Unify Square
Jul 04 2016

What do you think of Lync Server?

Disclaimer - Time flies, and I received a message from IT Central Station to update my past reviews, including the one I wrote some months ago about Lync Server 2013. Honestly, it would have been easy to just update a few lines here and there and keeping the contents (that were still good) online. However, I have tried to use wisely the aforementioned period of time and my knowledge of Lync and of his potential is now deeper. So, I decided to throw away the previous review (including a good number of views it had) and to write a completely new post. What is Lync Server 2013 Lync is a Unified Communications (U.C.) product. It means that in a single product you have a native integration between many different communication tools (IM, conferencing,...

Have A Question About IP Telephony & Unified Communications?

Our experts can help. 279,075 professionals have used our research on 6,309 solutions.
Microsoft
Real User
Senior Consultant at Unify Square
Dec 11 2017

What do you think of Lync Server?

High availability is something that companies do not take for granted, they take it as given (especially when we talk about telephony). While Lync 2010 did a good work on this critical aspect there were still some weak points on the architecture when there was the need for a really continuous service. For example the mechanism behind the “backup registrar” implementation was really a limit and, for the Enterprise Front End deployments, the need for a clustered SQL server Back End was a restriction and did not match with the requirements related (also) to some kind of disaster recovery plan.   Front End Pairing and new rules on licensing Lync 2013 makes a step forward, building on what was valid in the previous logics and using whole new solutions were they are necessary. The...
Microsoft
Vendor
Senior Specialist Unified Communications at a comms service provider with 10,001+ employees
Jul 23 2017

What is most valuable?

RDS, Conferencing, VoIP and IM are the most valuable features. The Remote Desktop Sharing, our users can now call other Lync users in other organizations. Our system is equipped with PSTN calling, which has allowed the users to make calls to... more»

How has it helped my organization?

We have used Microsoft products and this product is tightly integrated in the Microsoft ecosystem. Everyone in the company uses some aspect of this product.

What needs improvement?

Conferencing and interoperability need to be improved. The biggest challenge has been seen in terms of interoperability with the other vendors. Microsoft chose standards which are freely available to minimize their costs. This decision means... more»
Microsoft
Real User
Global Service Leader - Unified Communications and Collaboration at a manufacturing company with 10,001+ employees
Aug 23 2017

What do you think of Lync Server?

Valuable Features IM, Presence, P2P audio video calls, Conferencing. • Improvements to My Organization Optimizes our network, encourages adoption, standardizes optimized headsets, strong change management, mobility. • Room for Improvement Make the Skype applications work with unified end user computing. For example, so that Apple headsets can be used. Instead of optimizing some headsets, it would be helpful to get into OS to optimize the application. • Use of Solution Five years. • Stability Issues Yes. • Scalability Issues Yes. • Customer Service and Technical Support Five out of 10. • Previous Solutions No. • Initial Setup Complex. • Pricing, Setup Cost and Licensing It depends on your infrastructure. There is value in using Skype only...
Consultant
Consulting Partner at a tech services company with 51-200 employees
Jan 01 2017

What do you think of Digium Switchvox?

Valuable Features Switchboard • Improvements to My Organization Integrated chat system enables you to send a quick message to a work colleague without calling the person Follow Me feature offers me the convenience of communication from anywhere Easily drag and drop calls to others • Room for Improvement The switchvox mobile app • Use of Solution 4 years • Deployment Issues No • Stability Issues No, Switchvox is very stable • Scalability Issues scaling is seamless • Customer Service and Technical Support Customer Service: I would say Good, I live in West Africa Digium has always delivered Technical Support: Great • Previous Solutions I had tried Cisco at the time and flexibility of integrating with other in-house app was a problem •...
Real User
IT Director and Manager at a healthcare company with 51-200 employees
Aug 07 2016

What is most valuable?

Phone Assistant; The new customer portal for all moves, adds and changes and the ability to continues to use our Cisco phones.

How has it helped my organization?

We rely on using ShoreTel's Phone Assistant as an integral part of our company and how it functions. We have control to change call groups, add/remove users, etc. without having to contact someone. The fact that we can use our own already... more»

What needs improvement?

Perhaps allowing more control over user functions from the customer portal, otherwise the solution is a good fit.
Real User
Support Analyst at a tech services company
Sep 26 2017

What do you think of IBM Lotus Sametime?

Valuable Features Audio and video calls Faster communication than chat • Room for Improvement The interface is too colorful and looks like Windows XP. • Use of Solution More than two years. • Stability Issues Some, with the community server. • Scalability Issues Some, with the community server. • Customer Service and Technical Support I didn't use IBM technical support. • Previous Solutions I didn't use a previous solution. • Initial Setup It was somewhat complex to configure the whole environment. • Pricing, Setup Cost and Licensing It's a little expensive. • Other Solutions Considered We were an IBM partner and had to test this product. • Other Advice Read the documentation. Take snapshots on virtual machines before installing.
Real User
Office Manager with 51-200 employees
Sep 26 2016

What do you think of ShoreTel Sky?

Valuable Features Phone Assistant is very useful, as is the Service Portal. • Room for Improvement Occasional outages, but they're usually resolved very quickly. • Customer Service and Technical Support Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. • Previous Solutions We moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service. • Initial Setup I was not part of the initial set-up, so I can't speak to that.
Consultant
Consulting Partner at a tech services company with 51-200 employees
Jun 22 2017

What do you think of Digium Switchvox?

Valuable Features: Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  • Improvements to My Organization: Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox • Room for Improvement: UI & UX of the Mobile App • Use of Solution: Experience with Switchvox is 6 years  • Deployment Issues: Deployment was easy, we encountered no issues  • Stability Issues: No • Scalability Issues: No none at the moment  • Customer Service: Great  • Initial Setup: Straightforward  • Implementation Team: In-house 

Have A Question About IP Telephony & Unified Communications?

Our experts can help. 279,075 professionals have used our research on 6,309 solutions.
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TOP REVIEWER
Project Manager
Hi, I am working as Linux Admin with a MNC. My expertise are messaging with all platforms including Microsoft Exchange, Open Source Postfix, McAfee IronMail and IBM Lotus Domino. :)
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137
Consulting Partner
Information Technology professional with years of experience from previous appointments; but now an Open Source Advocate. Over 8 year’s full life cycle, ICT project experience (problem solving, design scoping, planning, and development upgrades, networks and infrastructure changes and critical PC... more>>

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