IP Telephony & Unified Communications Features

Read what people say are the most valuable features of the solutions they use.
Kari Flor says in an Avaya one-X review
Manager, Telecommunications at a comms service provider with 1,001-5,000 employees
one-X Mobile allows users to be on the move and still provide them with the ability to answer their desk phone. View full review »
Amjad-Khan says in a Digium Asterisk review
Technical Lead with 51-200 employees
From my perspective as an integrator, the most valuable features are call recording, call logging, and the stability. Where we've installed call centers, it is used for customer experience improvement. And call the call logging can help with billing. View full review »
Fabio Pereira says in an IBM Lotus Sametime review
Support Analyst at a tech services company
* Audio and video calls * Faster communication than chat View full review »
GlobalSe6644 says in a Lync Server review
Global Service Leader - Unified Communications and Collaboration at a manufacturing company with 10,001+ employees
IM, Presence, P2P audio video calls, Conferencing. View full review »
Herbert Zimbizi says in a Lync Server review
Senior Specialist Unified Communications at a comms service provider with 10,001+ employees
RDS, Conferencing, VoIP and IM are the most valuable features. The Remote Desktop Sharing (RDS): It allows the users to share the desktop during a collaboration session. This feature gained popularity with our users whilst assisting others or working on a document together. Conferencing: The ability to host conference calls with multiple users and bring in mobile users or other participants on the click of a button proved superior. All the users, now, have conferencing space which is readily available on a moments notice. Scheduled meetings which are tightly integrated with Microsoft Outlook means the users spend less time organizing meetings; where the users needed to call the support team to book boardrooms or book conferencing resources, this is all now integrated with Outlook. Anyone can now do this easily without engaging with support desks or engaging conferencing of the support teams. VoIP: The ability to call any user without incurring any charges. Since introducing Microsoft Lync, our users can now call other Lync users in other organizations. Our system is equipped with PSTN calling, which has allowed the users to make calls to PSTN from anywhere in the world. It has introduced flexibility in the way we work. We, now, have our users working on the road all the time and they can call/be called on their Skype number anytime-anywhere. View full review »
Bernard Anyan Mensah says in a Digium Switchvox review
Consulting Partner at a tech services company with 51-200 employees
Switchboard Redesign & Widget Wall board in Switchboard Browser based video conferencing Mobile App REST Interface View full review »

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