IT Asset Management Features

Read what people say are the most valuable features of the solutions they use.
Business94ba says in a ServiceNow review
Business Lead at a manufacturing company with 10,001+ employees
This solution is a single-storage for our user community to submit help desk tickets. View full review »
VpPurcimc92b says in a CA IT Asset Manager review
VP Purcimilor Operations
It's the ability to take software that's installed in our entire environment, and normalize the data, and then compare the information to what's in our catalog or software titles that we have built, based on how we purchase the software. In addition, the ability to make sure that we are in compliance. If you're out of compliance, it can cost millions of dollars in a software audit. View full review »
SeanHook says in a ServiceNow review
System Architect at a pharma/biotech company with 1,001-5,000 employees
ServiceNow Discovery is very valuable. It does, however, come at a steep cost of time and effort to implement it correctly. Do not be fooled into thinking it will "just work." Discovery, within any platform, requires meticulous planning and management to have it work for you. No discover solution is ever the "silver bullet" either, so plan to have more than one discovery engine implemented to cover your enterprise. View full review »
it_user561243 says in a ServiceNow review
IT Coordinator at a financial services firm with 1,001-5,000 employees
The most valuable feature is the flexibility of development for customization. For example, we are starting now to expand the tool for HR and some other departments. They need applications or processes to improve their tasks. For instance, right now we are discussing, with the Internal Risk team, creation of an application inside ServiceNow so they can open a ticket and follow all the steps according to their process. One of the nice things about ServiceNow is that, if you have your process, you can design the ticket and the form according to your process. That is very useful and can be done quickly. View full review »
reviewer896733 says in a ServiceNow review
Director of Channels and Alliances at a tech vendor with 11-50 employees
The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version. The features continue to improve. We get new features and we can choose to turn them on or not, but we're always getting them. That is part of the program. View full review »
reviewer914262 says in an Assyst review
Principal Consultant at a professional training and coaching company with 1-10 employees
The service catalog is a really good aspect of the solution. It offers incident management, problem management, change management, and a self-service portal among other features. The workflow of the solution is very good. The foundational architecture is also impressive. The whole service management side of it is based on the CMDB. That concept is really strong in their product. View full review »
Jeffrey Goudsmith says in a ServiceNow review
Consultant at a tech company with 11-50 employees
The most valuable feature is that this is a Cloud solution. The MGM version is easier to use. View full review »
Assyst677 says in an Assyst review
Managing Director at a tech services company with 501-1,000 employees
The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up then. It was very good. We could quickly understand what was going on and what the customer wanted to do. It's a nice feature. View full review »
Doug Hynes says in a BMC Helix Discovery review
Manager, Solutions Engineering at Fusion
* It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover. * It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not. * The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management. Those would probably be the three main tenants of why Discovery is valuable to a customer. View full review »
Irving Lemus says in a BMC Remedy Asset Management review
ITBM with 11-50 employees
Financial aspects, and handling of the life cycle. View full review »
Ahmed Shehata says in an Assyst review
IT Quality Section Head at a transportation company with 1,001-5,000 employees
* Great service catalog build * Simple administration (service catalog building — process builder) * Deep time tracking for each action taken * Pricing features * CMDB features. View full review »
Sridhar Babu says in a ServiceNow review
Senior Software Engineer at a tech services company with 10,001+ employees
I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer. These all look like features at the configuration level. But in Remedy, there is coding to do, while here it's just a drag-and-drop. I found that very useful. Also, the Client scripts are simpler when you compare with Remedy. And finally, the upgrades. The upgrade in Remedy is a project. But here, it is zero downtime for any code changes in an upgrade. These are all things which really are advantages ServiceNow. View full review »
Consultant2008 says in a ServiceNow review
Consultant at a consultancy with 10,001+ employees
* Request module * Orchestration * The PPM Module is pretty important in our organization The workflow is something we use on a day-to-day basis. It's pretty handy the way it is in ServiceNow. As our ServiceNow implementation focuses on Healthcare domain which is highly regulated , Hence we are unable to follow the full agile way to develop/implement application enhancement or new requirements , Hence we follow a hybrid delivery model where we have integrated following servicenow modules Demand-Requirement-agile Developement- Test Management -Defect Management- Change Managementto bring our releases/changes in a regular basis , enables us to practice CIP & also helps us in having an end to end tracebility. Also, in the Service Portal, use of Angular JS gives a very good look & feel & a lot can be done with OOB widgets - By modifying existing widget which is pretty simple, We can leverage a lot on top of it. Finally, I also like the architecture for collaborating between business logic and client interaction on our client interfaces. View full review »
Vadim Tomkevich says in a ServiceNow review
Project Manager, Manager of ITSM Consulting Team at a tech vendor with 10,001+ employees
The most valuable features generally depend on our client's needs, but most often it's some type of basic setup like incident management, request fulfillment, SLAs, problem management, change of management, and knowledge management. In other cases, it can be something like an ITBM suite. Currently, we are implementing project management and Scaled Agile Framework for one of our customers. It actually has quite a wide list of modules and processes. View full review »
it_user558933 says in a ServiceNow review
Technology Strategy & Architecture at a consultancy with 1,001-5,000 employees
One feature of ServiceNow that is important is the workflow engine. From my perspective, the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features. View full review »
Vijay Arockia says in a FlexNet Manager review
IT Asset Transformation Lead at a tech services company with 501-1,000 employees
* Software normalization is really good. * Discovery and data population are easy and quick to handle. * Roles and responsibility can be managed according to the organizational structure using AD. View full review »
Uzzawal Agrawal says in a ServiceNow review
Associate Director at a consultancy with 10,001+ employees
The main feature would be ITSM, as ServiceNow initially started with ITSM software. That is something which is important for all our customers. HR Case Management and Customer Service Management are two of the key areas which clients are also using. View full review »
Khem Raj Kashyap says in a ServiceNow review
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow. View full review »
Mir Razvi says in a ServiceNow review
Sr. ServiceNow Developer at a tech services company with 10,001+ employees
There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic. There have been advancements in ServiceNow. It gives you all the APIs out-of-the-box and you can directly write code with them. View full review »
Dele Fakinlede says in a ServiceNow review
IT Systems Analyst Lead with 10,001+ employees
I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving, the types of incidents that come in. It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide. View full review »
SecArch3081 says in a ServiceNow review
IT Security Consultant and Platform Architect at a pharma/biotech company with 10,001+ employees
I don't think any of the features are important. I'm not really a ServiceNow fan. View full review »
Sai Geetha Dasariraju says in a ServiceNow review
ServiceNow Developer with 501-1,000 employees
Year after year they have implemented more functionalities and come out with more enhancements, as well as new modules. View full review »
Gordon E Braun-Woodbury says in a ServiceNow review
Marketing Operations practice leader at a legal firm with 1-10 employees
* Ability to configure a service catalog with defined SLAs. * Single window for all work requests. * Ability to bundle various deliverables into a single project work request. View full review »
AssistVP33 says in a ServiceNow review
Assistant Vice President at a financial services firm with 10,001+ employees
The ability to link different types of records with each other. View full review »
Konstantinos Kourtidis says in a ServiceNow review
Systems Analyst at a energy/utilities company with 11-50 employees
We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other. View full review »
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