Best Knowledge Management Solutions

NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

Zoho Learn is a complete knowledge and learning management platform that helps you capture and retain your team's knowledge, build training programs, and measure the results of your training.

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language.The self-service application can be deployed on a company’s website or mobile app.Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered.Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail.

XWiki is a powerful Open Source knowledge management platform that helps businesses save time and budget while enhancing collaboration on both team and organizational levels. It allows users across different departments to stay on the same page by accessing critical information in a fast and efficient way. Email overload, the loss of important knowledge when key employees leave are long forgotten and silos are reduced. With XWiki, vital information is only a click away, training and operations costs are reduced and data loss is prevented through regular backups. 

Chadha Software Technologies PHPKB is a web-based knowledge base software, both as an online knowledge base system and as an Intranet knowledge base, that helps a company to share information with their customers or employees on company's public website or Intranet with a professional-grade searchable, customizable and brand-able knowledge base platform. It publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information using a standard web browser and an internet connection.

eGain Knowledge Hub™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

ProProfs Knowledge Base software is a powerful tool for businesses to create an online FAQ and instantly share knowledge with employees and customers. The online FAQ can be used by businesses to create a repository of help-articles, explainer videos, PPT tutorials and files, which helps customers quickly find the right answers to their questions, and reduces tickets.

KnowledgeBase is designed to help you harness your product information, empower support agents, and provide day-and-night customer support. KnowledgeBase is intuitive knowledge base software you can easily use to organize product and service information, both for your team and customers. Product information at the fingertips of your support agents speeds up their response time and increases productivity. This means more satisfied customers and more time to handle burning issues. At the same time, your customers can check the help center and find product FAQs, articles and instructions on their own, anytime they need them. Round-the-clock self-service maximizes ticket deflection and, in the long run, reduces costs. You can choose the colors, logo, favicon, and URLs of your help center to match your branding. Articles can be packed full of knowledge, with GIFs, videos, and images. If you’re using LiveChat, you can integrate it with KnowledgeBase so your agents get instant access to the help center directly inside the chat window. With data from Insights, you can better understand how customers interact with your information and fill the knowledge gaps as needed.

Answerbase is a user-friendly knowledge management platform for online self-service customer support and e-commerce. It allows users to ask questions, receive quality answers, and browse helpful content and articles to effectively meet the information demands of your customers about your products and services. Each system comes with easy-to-use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries. Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.Businesses have the ability to enable or disable community Q&A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.

Interspire Knowledge Manager allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.

A robust Knowledge Management Software for enterprises & teams to streamline support processes & promote self care.

AnswerHub Knowledge-Driven Solutions help people capture, organize, and share their knowledge for greater productivity, innovation, and user satisfaction..

Maana Knowledge Platform is a knowledge-centric technology that helps solve complex operational challenges of large enterprises. It turns human expertise and data into digital knowledge for employees to make better and faster decisions. The core of the Maana Knowledge Platform is the patented Maana Knowledge Graph. Unlike traditional “semantic” systems, this graph separates the structure of data from the content itself. This separation provides a fluidity of modeling, allowing data from any source and of any format to be seamlessly integrated, modeled, searched, analyzed, operationalized and re-purposed.

Banish knowledge silos and empower team members to make decisions with confidence. Bloomfire makes it easy to share, find, and collaborate on the knowledge that exists across your organization.

OpenText Decisiv is an enterprise search engine that goes beyond keywords to search multiple repositories at once to find key documents, view projects and identify internal subject-matter experts.

WittyParrot is a cloud based SaaS Company focused on enabling effective and consistent communication and content collaboration with insightful analytics among Sales, Marketing and Customer Support functions.

Inbenta Knowledge enables you to quickly find, manage, or create your organization's knowledge by organizing frequently asked questions, product details, and more, to make it accessible to both.

Shelf combines GenAI with a modern SaaS infrastructure to keep your organization’s knowledge accurate, up-to-date, and trusted so that agents and customers get better answers everywhere.Shelf’s technology enables organizations to optimize knowledge from any source, assess the content’s quality, and deliver the right answers to agents, chatbots, and customers. With Shelf your organization’s knowledge becomes an infrastructure that uses Generative AI to deliver scalable, consistent answers to any source.Assess, monitor, and address the quality of your organizational content in order to keep it accurate, up-to-date, and trusted.Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.Securely and effectively integrate organizational knowledge with digital assistants, chatbots, and self-service portals so that your customers can help themselves.

3 products. 1 platform. All the answers. Smart enterprise search, a wiki they'll love to use, and an intranet to keep everyone connected to your company's goals—and each other. Connect your existing apps and let Guru find the answers fast—all you have to do is ask. A portal for teams to communicate, collaborate, and connect, with a customizable homepage experience for every employee. Your wiki shouldn't be hard work. Give your teams a smart-yet-simple source of truth they know they can trust. Build a powerful, custom knowledge experience with sophisticated audience and author permissioning.