Marketing Management Features

Read what people say are the most valuable features of the solutions they use.
reviewer974331 says in an Oracle Service Cloud review
Solution Architect - Oracle CX Cloud
* Self-service through the customer portal * Knowledge management * Omni-channel through CoBrowse * CTI * Chat, etc. View full review »
Vice President Information Technology at a financial services firm with 201-500 employees
The most valuable feature is the 'Accelerators', which are expert-taught subject matter webinars on items such as personalization of emails and SMS to contacts and prospects. Setting up the 'short code' with cell phone carriers to send short messages to contacts and prospects has proved valuable. View full review »
Muhammad Ardhin says in a Marketo review
The most valuable feature of this solution is Smart Campaigns. View full review »
RICKY RAKESH JHA FIP says in a Salesforce Marketing Cloud review
Options with API and cross-platform connectivity. View full review »
Elmar Rudelstorfer says in an Oracle Service Cloud review
Process and Data Manager with 11-50 employees
Managing the sales staff with optional and obligatory tasks works well. The system is flexible if you have the necessary know how. View full review »
reviewer963333 says in an Oracle Service Cloud review
Oracle Service Cloud Developer
Love the power of reporting and dashboards. Also, I really like how easy it is to customize the OSC to fit most needs. View full review »
Justin Dillow says in an Oracle Service Cloud review
Configuration Engineer III at Harte Hanks
* With add-ins, customer portal, custom apps, and APIs, there isn't much you can't do. * The ability to use chat and an ever-evolving knowledge base allows us to reduce the cost per contact. View full review »
Thomas Oates says in an Oracle Service Cloud review
Manager at a tech vendor with self employed
* Incident management * Workflow for transactions * KM for general knowledge The partnership we gained with Oracle has increased our rate of success. View full review »
Andray Sander says in a SAP CRM review
Mobile Application Developer at a tech services company with 11-50 employees
I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales. View full review »
HeaRis224 says in a Microsoft Dynamics CRM review
Project Manager at a financial services firm with 201-500 employees
Since we started using this platform, we have been able to ensure all communications trials with our customers are documented. We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up. View full review »
Chloe Anne O'hara says in a Salesforce Marketing Cloud review
Senior Marketing Automation Consultant at CloudShift Group
Content Builder: Content Builder is a cross-channel content management tool that allows you to consolidate images, documents, and content in a single location for use in the Marketing Cloud. With an easy-to-use, drag and drop interface, Content Builder allows you to create re-usable templates for emails and landing pages. Advertising Studio: Advertising Studio uses existing customer data from email, mobile push interactions and conversions on your site to securely sync with the contact's Facebook, Twitter, Google AdWords and Social Studio accounts. Engage customers with relevant, timely messages and find new customers with similar attributes by combining the functionality of Advertising Audiences and Advertising Campaigns. Social Studio: Social Studio is a one stop solution allowing you to manage, schedule, create and monitor posts organized by brand, region or multiple teams and individuals in a unified interface. Social Studio offers powerful real-time publishing and engagement platform for content marketers, plus the comprehensive content performance by social network and time frame. Journey Builder: Journey Builder is used for creating responsive, automated, multi-channel campaigns. Use Journey Builder to design a communication plan that reaches customers at every stage of their journey with your brand. View full review »
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