Network Monitoring Software Forum

Ariel Lindenfeld
Sr. Director of Community
IT Central Station
Aug 07 2019
Let the community know what you think. Share your opinions now!
it_user236772Cost, how many feature supported by the tools and complexity to maintain
Manilyn Ramos1. able to monitor the CPU, Memory, Response Time, latency, packet loss, Interfaces traffic, and Bandwidth utilization 2. able to trace the connectivity of each devices 3. capability to create an alert 4. capability to generate a report 5. all or most of the devices should be supported. 6. Must be a user-friendly
CEC-1157307Expectation setting and network segment focus are two of the most important actions that I look to take when looking at network performance and optimization. As an ex-Cisco TAC agent, "the network is slow" was the constant drone on the phone from many a customer. "The network works, no excuses" was the company mantra, in the 1990-2000 decades when I was there. But, the reality was the most of the solutions were a matter of discussing anecdotal observations with the Customer while mapping-out a crude topology. Rarely did we get a Customer with a topology map. We did this so often, that most of us bought magnetic drawing pads, at Toys'R'Us, to quickly draw and erase topologies from case-to-case. It sure saved on paper and ink. 1.) Are my users trained enough to understand that a slow network can be the internal corporate network OR the Internet OR both? 2.) Can my users understand that performance is anchored on the LAN or WLAN separately and at the junctures of these two segments? 3.) Do my users understand that an overcrowded ZOOM site, on the Internet, may be killing their VTC and NOT the company networks? Then, there are the financial questions; 1.) Can I find a tool that will let me see clearly what my LAN, WLAN, and WAN? At a great price and with great support? 2.) Should I hire someone who knows how to deal with the integration of OpenSource tools that have been used for years? 3.) I have a Windows environment with some MacOS. Why should I have to learn and set up a *NIX system just to run OpenSource tools? 4.) I heard PRTG r-o-c-k-s, BUT, it may be overkill for my network. Sophos, Sonicwall, ConnectWise Automate, Auvik and other such tools may be all I need. 5.) I've got new 10Ge and 40Ge segments that came with my SAN. Can these tools adjust to analysis on these higher speeds? My suggestion; First, make sure you empower your users with a tool that will help them figure out where the slowness is occurring. I would highly suggest contacting ookla.com, the speedtest.net folks, and look into there corporate product. You have iPerf agents that they customize for use on Android, iPhone, Windows, MacOS, *NIX, etc. Your users use the app or internal website to run tests to determine whether the LAN or WLAN are having issues OR whether its the internet. The apps can be customized for company logo, support links, etc. as much as the web site format. It stopped a lot of unnecessary user complaints to the Help Desk. Once you got your users set at the right expectations and empowered with an effective tool, you can work on finding the omnipresent, inexpensive and well-supported tool or tools that can help you make sense of what your network segments are doing and how to tune/optimize, thereafter, should that be required.
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