Remote Access Features

Read what people say are the most valuable features of the solutions they use.
Ben Liebowitz, VCP, vExpert says in a Devolutions Remote Desktop Manager review
Enterprise Services Engineer at Turbonomic
* Credential storage, Keep Tab on Disconnect, Password Generator are just a few that I use on a regular basis. * Also, Working with cloud services (AWS, Azure, etc) and being able to import from connection/password managers and other connection tools. * I also use the "Keep tab on disconnect" feature a lot when rebooting a server when I need to reconnect after the reboot! View full review »
IS NET Tech 6 at a university with 201-500 employees
The most valuable piece is the RDP, because some of our servers are virtual machines, so access to them requires us to use RDP. It helps to have all the data already pre-entered and all I have to do is enter the password. View full review »
Networking & Infrastructure Consultant at a tech vendor with 1-10 employees
One credential can be used to access VPN, RDS, and more, but instead of looking that up in one system, typing it into a field/box/login, and maybe getting it wrong. it is just automatically fills it in and is done so correctly. Organizing credentials, connections, and contents by clients makes it so simple for someone to provide support. View full review »
Jason Miller says in a TeamViewer review
Application Engineer at AirTies
TeamViewer shows you what is on the desktop of the target machine. The two features that I use the most are getting onto a desktop, so I can access it, and File Transfer. Quite often, we need put new firmware out there across the network or I need to get logs from a device. So, I log into different PC and just use File Transfer to move stuff back and forth. There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town. It does have screen recording, which is a cool feature that I have only used twice. It has been pretty easy to use. It probably does more things than I know that it can do, so it's probably even more robust than I think. What I do use it for, it is a piece of cake to use. They changed a couple of menu options between versions 13 and 14. View full review »
Yasser Ghonaim says in a XenApp (Citrix Virtual Apps) review
IT Operations Service Delivery Senior Manager with 1,001-5,000 employees
The most valuable feature is that users can work remotely from any location. The shadow feature is extraordinary and helps a lot when supporting remote users. The business support team uses this feature to connect to the user session when they are working and can provide instruction on performing complicated tasks. View full review »
Dan Wilkening says in a TeamViewer review
Network Administrator at Parksite
It is really easy to use. If I can get a machine on the Internet, I can get on it and fix whatever is wrong with it. I keep an individual list of all of our machines that TeamViewer is installed on. So, I have all the IDs, etc. This makes it easy for me to get to their machines. This saves a ton of time. A guy can call me, who is out on the road, and say, “Hey, I left my machine on, and it is at home. Can you go in and..." either install software or fix something, because something is not working right, etc. Then, I can remote into his machine and fix stuff, before he even gets home. This rather than try to walk him through fixing something, which isn't always the easiest. So, I can jump on and fix something in five minutes, which would probably take an hour normally. You don't need to be an IT professional to use it. View full review »
Tanya Duprey says in a GoToMyPC review
Firm Administrator with 201-500 employees
The features that we have found most valuable are that it is easy to implement, it's user-friendly, inexpensive, and keeps users in their known local desktop environment. View full review »
John DeMillion says in a TeamViewer review
Director of IT at Chester County Intermediate Unit
TeamViewer's cross-platform nature is important to us, as we are about 95% macOS, and our IT organization is all-Mac, so we often use our Macs to control Windows machines. TeamViewer is very fast, with very high fidelity and visual quality, in both high- and low-bandwidth situations, far better than our experience with LogMeIn. TeamViewer's support for multiple Controllers on a Host is very convenient, allowing multiple techs to collaborate to help an end-user or to look at a server. With LogMeIn, additional techs attempting to control a Host would either just mysteriously not be able to connect (there was no message or other indicator that the Host was already being controlled by someone else), or they would accidentally kick off the first Controller on the Host, which was inefficient and confusing. Mass-deployment options for Hosts are excellent, making it easy to mass deploy on both macOS and Windows, and you can pre-configure the Hosts with settings and custom branding as needed. Having said that, the experience with individual installations is nowhere as slick as LogMeIn, however: installing TeamViewer manually and getting everything configured is much more annoying and time-consuming than LogMeIn. TeamViewer's file-transfer features are useful and comprehensive, with two options: 1) a drag-and-drop transfer mechanism for small files, and 2) a full-fledged file-transfer dialog that allows file tree browsing on both the Host and Controller. TeamViewer is also free to try for personal use; as a result of that, myself and many of my staff were already familiar with the product from our experience supporting friends and family. That feature directly led to us being able to test TeamViewer extensively in everyday use, and as we looked for alternatives to LogMeIn, our familiarity with TeamViewer from personal use helped. LogMeIn previously offered the same free personal-use license but they discontinued that offering, which in my opinion was a very shortsighted move...and one that made me appreciate TeamViewer even more. View full review »
Avesh Meena says in a TeamViewer review
User
* Ability to share any files among others * Easy to use, and has a clean user interface * Value for money * Ability to add any TeamViewer ID. View full review »
Link Porterfield says in a TeamViewer review
Founding Member at epic.network
It works well on a Linux laptop or desktop. Linux support has been huge for me because that is what I use for my computer systems. To be able to have something which works properly on the operating system that I prefer is great. I like to use the remote file transfer on occasion, but the remote desktop access is my number one most used feature. It has good multi-tenant support. As an IT service provider, it has the configuration options required to make it work well across multiple customers, as it is highly configurable. Its branding has been valuable for me. View full review »
reviewer1046049 says in a TeamViewer review
User
Unattended access with "single" login. View full review »
Yasser Ghonaim says in a XenApp (Citrix Virtual Apps) review
IT Operations Service Delivery Senior Manager with 1,001-5,000 employees
Application streaming and shadow feature helped end-user online support and training. It also increased user productivity. Since this application has its own traffic encryption proprietary technique, it increased data connection security. View full review »
Tawanda Sibanda says in a TeamViewer review
Sponsorship at a non-profit
* Viewing the client screen remotely and having full control of controls. * Instant messaging is also good. * Mobile device support is also great. View full review »
Joe Millon says in a TeamViewer review
Executive Director at a non-profit with 1-10 employees
The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen. View full review »
CEO4e75 says in a ConnectWise Control review
CEO
Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. A greater degree of organization is valuable to my organization, because we have many sessions to handle. Therefore, keeping track of them all would be more difficult without these features. View full review »
Paul Christian says in a ConnectWise Control review
Owner
The unattended access, because it allows me to remotely support my clients with ease. View full review »
Robert Shofkom says in a ConnectWise Control review
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Ease of use is good, it's very easy to use, very easy to understand. It gives us remote access to the PC without any issues. That's the most important thing. View full review »
SeniorMaf57a says in a ConnectWise Control review
Senior Marketing Analyst at a comms service provider with 10,001+ employees
The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance. It is super easy to use and relatively inexpensive. View full review »
Dillon Simmons says in a ConnectWise Control review
Owner at a tech services company with 51-200 employees
Control is the only product which is worthwhile from ConnectWise. View full review »
ITNetwordba5 says in a ConnectWise Control review
IT Network Specialist
The product is very easy to use. All the features are valuable. View full review »
Owner5e53 says in a ConnectWise Control review
Owner
The most valuable feature is that it was the cheapest solution. That's where it has value for me. View full review »
Dentistb358 says in a ConnectWise Control review
Dentist at a health, wellness and fitness company
Being able to access any computer that's connected to it is the most important aspect. That's the reason we have the software. View full review »
ITManage9068 says in a ConnectWise Control review
IT Manager
It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had. View full review »
Andy Warner says in a ConnectWise Control review
IT Manager
The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need it. The interface is very good and, overall, it is a really pleasant experience. View full review »
Konstantin Chernitsky says in a ConnectWise Control review
System Administrator/Engineer
Unattended access is the most important. The ease of use is perfect, very easy and useful. It provides us with an option for connecting to our clients quickly and to provide a fast response to a problem. Also valuable are the options that enable us to connect to our clients without installing extensions. View full review »
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