Top 8 Remote Access Tools
TeamViewerCitrix Virtual Apps and DesktopsMicrosoft Remote Desktop ServicesCheck Point Remote Access VPNBeyondTrust Remote SupportLogMeIn RescueLogMeIn ProConnectWise Control
The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones.
For the most part, overall stability is what you would expect.
It provides all of the features required for the protection of data. For example, we don't want to allow any copy/paste of data to an outside environment, and we are able to restrict the VDI to not allow any data transfer from the VDI to the local laptop's hard drives. That is one of the greatest advantages the solution provides.
Installing Microsoft Desktop Services is straightforward.
The solution has very smooth connectivity and is very user friendly.
Access is browser-based only and requires no additional client installation.
The solution offers high scalability as far as adding more users.
Solution has a good UI.
Offers a secure method of access without having to install agents everywhere.
The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it.
This is a very reliable product and I've never had it crash.
They recently included the Kaspersky Security Suite as part of their Central Product.
You can bring up a command prompt remotely and execute commands without having to disturb the user.
Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.