New versions keep coming up. The challenge for us is to have the downtime to do the migrations. This could be improved upon. We would like fewer version changes and upgrades happening to the application. While the downtime is not that much, depending on the business processes, there are times few critical processes are running on a daily or hourly basis. We would expect the downtime to be even less for them.
There are a few internal applications that we have where Automation Anywhere needs to be added. We need to get those applications embedded so the integration process between those applications is smooth. E.g., With a Citrix type of environment or VDI environment, we have not been able to get the right information. We have to use the coordinates. Recently. we attended a session and realized that they have come up with an IQ Bot and computer vision technology. Therefore, we have some use cases which we want to leverage.
Our focus would be for them to keep innovating for more intelligent solutions which can merge your text to speech. These types of solutions, along with other ML and AI capabilities, can solve for the larger objective and typically RPA platforms are not able to do. The type of applications that we use are very large and different. They are not the typical ERP systems or systems which normal organizations would have. If they could bring AI and ML capabilities onboard, this would help me rate them even higher.