Robotic Process Automation (RPA) Excel Reviews

Showing reviews of the top ranking products in Robotic Process Automation (RPA), containing the term Excel
Kofax RPA: Excel
Karel Frank Artist says in a Kofax RPA review
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at DAPP.Design

As far as I know, given that it is cloud-based, it is scalable. It depends on how you structure your organization, and whether you have a Center of Excellence that is capable of deploying and scaling the solution.

This is something that we have not yet reached in the evaluation but we are discussing it at the moment.

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Pega Robotic Process Automation: Excel
reviewer1137633 says in a Pega Robotic Process Automation review
RPA Lead Architect at a tech vendor with 201-500 employees

We provide services to our clients. We have a website with monthly and daily runs in which we extract the information. Depending on the account types from the different screens on the website, we add it to an Excel spreadsheet. There is a comparison between the months to see how many are added and how many have removed the products. Once the comparison has been completed we create a comparative report and publish it to the respective stakeholders. 

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Automation Anywhere (AA): Excel
Kyoichi Haida says in an Automation Anywhere (AA) review
GM Business Process Planning Dept at a insurance company with 10,001+ employees

When we decided to implement an RPA solution, it was our goal to be able to set it up ourselves from the beginning. As we had no knowledge on this product, we asked Deloitte to help us create a manual which suited our needs. The systems being used are different from company to company, so we needed to make it so it work for our company. Generally, product manuals are written in a way that says this command does something. While ours does say this, e.g., to activate this system, use this command. We worked closely with Deloitte to standardize our manual. Deloitte also taught us how to build it as we attempted the skill transfer. 

We had some challenges in the beginning. However, if you have experience with Excel macros with End User Computing (EUC) or have used Access, it’s an easy transition. If you have not done any EUC, you will have to learn from scratch. So, it may take some time. In general, it is much easier than programming.

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William "Sonny" Kocak says in an Automation Anywhere (AA) review
Sr. RPA Developer at a financial services firm with 5,001-10,000 employees

Do your homework, talk with the team, get your questions, read through the documentation, and then decide on your platforms and make sure you really focus in on whether you need clustering and the load-balancing because those are going to make a big difference in your costs, your platform, and scalability. Get that worked out first.

Then pick a use case that is very quick and simple where you don't care about the ROI but what you want to do is make sure that you're testing your environment, that all your environments work, that you can do source control, that you can promote, that you can unit-test, that you can do regular tests, that you can do deployments. You can solve all those problems without the headaches of trying to figure out how to keep the business happy, how to keep the cost down, and just focus on making your environment solid.

Hopefully, that use case is something small enough that you can do within a month or two. Once it's deployed you can see how to support it, how you test it. Then you have time to focus on your standards. What are your programming standards? What are your deployment standards? What are your guidelines for coming up with change requests? Those things, ultimately, regardless of the code, are always going to be your success and failure points.

Bottom line, when you get down to it: The coding is not going to be the bottleneck anymore, it's going to be your procedures and policies around it, your project management. Focus on that.

Automation Anywhere has made it very easy for you to install, they've got the tools to make it very simple for you to create a quick, small application and to get out there. Again, forget the ROI the first time. Get it working, get everything panned out, and then, once you feel comfortable, pick a medium case or even an easy case but one that has a high ROI. Pick something that is very repeatable but that, if you can get a bot to do it, it saves you a lot of money. That would be your next use case. And that could even be your first one if you can't find something small and simple. Once you get the experience, you get it under your belt, move on to your more mature use cases.

The tool is flexible. The tool is very easy to pick up. I am concerned with some later cases though. When we get into some complex business logic or processes, I'm not sure how it's going to handle heavier business rules, so we'll have to wait till we get to that point and we'll have to hope that our customer relationship with Automation Anywhere will help us with more complex or tricky resources.

In our organization there are 16 of us using Automation Anywhere, and we'll be at 20 by the end of January. We'll see where that number goes. And that's only been the last six months. That's a big number to put on there, where we have a bunch of stuff going on and are trying to keep it in control and figure out our center of excellence and our standards and our practices. I know the other companies may go in and throw big numbers at it but we're at 20 and that number is only expected to keep growing. That's going to be limited by how many projects can be done, how much money there is for those projects, and how many people as resources we can find. Right now, our users are developers, testers, administrators, and we have a couple of project managers who have a limited administration view into it.

Maintenance depends on the bot itself. Initially, whenever we start with a bot, we always have one person dedicated to it. Depending on the what was found, one person for maintenance is usually fine and that usually dwindles. You'll typically end up with one person who has multiple bots or automations that they are maintaining, as time goes on. If anything, it's less than one person needed for maintenance.

Overall, I would rate it at eight out of ten. It's a very simple interface. It's a very straightforward approach. You can very quickly get in and get some proofs of concept going. It has logging and some reporting. Some of the things against it are when I compare it to where I came from before and some of the features that OpenSpan had. For a developer doing coding and debugging - developing the code for reusability and debugging the code - OpenSpan had some advantages that you can't easily overcome in Automation Anywhere. That would be the two points off in my rating of Automation Anywhere, not that I would give OpenSpan a ten either. I would probably give that an eight as well, for different reasons.

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AutoMan9843 says in an Automation Anywhere (AA) review
Automation Manager - Nordic at a financial services firm with 1,001-5,000 employees

We use it to automate all kinds of business processes. The primary use case is the RPA platform, even though they have the cognitive platform and the analytics platform. We use it for so many different things it's hard to focus on one, but it's automating business processes in our banking system.

We're interfacing a lot with Excel, our ERP systems, some legacy systems, the databases, file folders, text files, CSVs. It's hard to pin down one.

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Pratyush Kumar says in an Automation Anywhere (AA) review
Delivery Manager, Robotics Process Automation at a retailer with 10,001+ employees

This particular ticket management system works well. It's a reliable. If we need to a raise ticket for any issue, there is an escalation mechanism. Though, I have not used it. I try to utilize our customer success manager to be able to right person from Automation Anywhere. My experience has been good, though not excellent, from a support standpoint.

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Sharad Soni says in an Automation Anywhere (AA) review
Director Of Innovation at Quantum AI

My primary use cases are where I'm dealing with a lot of raw data extraction and transformation so that the data can be used by other systems.

An example would be getting the data out of PDF files, transforming it from semi-structured to structured and putting it into an extra-stable system like Excel or a CSV so that it can be used by other systems.

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Kunal Goel says in an Automation Anywhere (AA) review
Digital Expert at a consultancy with 10,001+ employees

Automation Anywhere was easier to learn for the developers. It has a lot of out of box features when it comes to SAP, Excel, and others. However, on the other hand, I did not like one feature which is a built-in linear code that is a straight line and it does not have the modular functionality of UiPath so the code becomes one long code and if you need to make changes you need to look through the entire code and make changes. After the code is returned, even if there are some changes in the process, the support cycle is really difficult because, with UiPath, it's modular in structure. For example, one variable changes so it's declared as a variable and you can just change it and the code automatically reflects the change. It creates a nightmare to maintain. That was the one key drawback from Automation Anywhere. The good thing about Automation Anywhere was learning the best practices of it and using the development framework was easier so getting developers who knew AA was relatively easier than getting developers who knew UiPath or Blue Prism.

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BPM Analyst at a financial services firm with 1,001-5,000 employees

The scalability is good. It is very easy to scale. It doesn't take us hardly any time at all if we need to spin up a new Control Room or Bot Runner. The slowest part is probably on our end, getting the hardware.

It took us two years to scale from pilot to the number of bots that we are currently using. I wasn't involved in the early days of the PoC. I came into the group a little later after that, but now, we use a federated model. We were sort of the center of excellence for it, working with our business partners. In a number of cases, our business partners are now developing their own bots. We have developed some, where the business partners didn't have much of an interest to doing the development. They wanted to be involved in the creation, so they understood it, but they didn't want to do any of the coding in the background, so we do it for them. We do all the production support.

I like to go by actual executions, not number of bots, because we have some bots that need to be executed multiple times during the day. Last time I looked, we were well over a 100 different executions in a week.

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Sunil Ranka says in an Automation Anywhere (AA) review
Founder at Predikly

As a partner, we've been serving a lot of customers with primary use cases in BFSI, healthcare, and oil and gas. 

We have automated some 30 or 40 processes including ERP, Financials, manual data scraping from various websites, offloading data from Excel into an application, etc. We've done quite a few.

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SeniorMad942 says in an Automation Anywhere (AA) review
Senior Manager at Genpact - Headstrong
  • The most valuable features are Excel operations and PDF for integrations.
  • It's very developer-friendly.
  • With IQ Bot, we can now include cognitive automation into our process. The cognitive document processing is pretty good with IQ Bot.
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Technica6e74 says in an Automation Anywhere (AA) review
Technical Lead at a manufacturing company with 10,001+ employees

It has taken a lot of manual Excel manipulation that we have previously did, and removed that work away from people who did that for ten hours a day, five days a week. We now have a robot doing this manual work, allowing us to refocus those our resources into more value-add activities, simplifying our landscape.

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Buisness39d3 says in an Automation Anywhere (AA) review
Senior Manager at a tech vendor with 10,001+ employees

The reporting capabilities are pretty nice. 

The Excel component is valuable, when compared to other tools in the market.

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SeniorAsced7 says in an Automation Anywhere (AA) review
Senior Associate, IT at a financial services firm with 201-500 employees

The most valuable feature is its Excel integration.

We have business users who are developing bots using this solution.

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Luis Romero says in an Automation Anywhere (AA) review
CIO at Binary Technologies Inc

The solution has improved our organization through its integration with other products. We can integrate multiple platforms through the use of Automation Anywhere via the use of third-party APIs, so there is no human intervention at all. Everything happens on the back-end.

Automation Anywhere is excellent for integrating with other solutions. It provides the ability to leverage the APIs of third-party solutions. We use some of the already built-in MetaBots to then scrape the data and manipulate independent data that we need in order to integrate with other third-party solutions.

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Rahul Sualy says in an Automation Anywhere (AA) review
Director at a manufacturing company with 1,001-5,000 employees

Originally, when we started our process of standing up our center of excellence (CoE), we used ISG to help build the scale, increase the number of bots, and help deliver use cases for our work.

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ProcessAb41f says in an Automation Anywhere (AA) review
Process Architect at a media company with 5,001-10,000 employees

The product is definitely scalable. A lot of it will depend solely on the architecture of the organization who is implementing it. If you are using on-premise servers, it is much harder to scale up versus if you are using cloud-based architecture. Automation Anywhere provides the tools and expertise to make it scalable.

At the previous company that I was with, we had a pilot in September 2017 with approximately 20 bots. Then, in production, it took nine to ten months. With the organization that I'm currently with their process took a little longer, but they were standing up their COE initially. So, they went from pilot to about 30 bots in production. This took roughly a year and a half to two years. 

With regards to process, there is a lot involved. If you want to have a successful RPA and Automation Anywhere implementation at the ground level, you need to lay the foundation and the framework. Therefore, you need to build your center of excellence, and make sure you have dedicated people who will focus on whatever their role is: People related to support, governance, development, architecture, oversight (who will work with your security teams to get your reviews done), and IT personnel (who will provision servers and licenses and do Control Room administration). There is a lot involved to take it from inception to a successful program. 

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SeniorCo515c says in an Automation Anywhere (AA) review
Senior Consultant at a financial services firm with 501-1,000 employees

We used to get a lot of emails from the original fund management users (the consumers) asking about their estimated stock prices: monthly and biweekly. This information comes through a lot of emails. We had to read those email, classify and categorize them, then go into a different portal to get some more data, and finally, send them a result in an Excel format.

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ManagerBf895 says in an Automation Anywhere (AA) review
Manager, Business Process Integration at a manufacturing company with 501-1,000 employees

No tool will ever fix your company. It is always about the stability of processes, understanding your scope, and what your problems are. This tool is a great tool to help with that once processes are stable. It will always be dependent upon people. Make sure you program the bot to help people, not what you think it needs to be. There will be a lot of meetings, scope developments, and data review, which will need to happen first. Then, if you get good with that, then the tool's going to be excellent.

So far, everything has been good with the solution. It is a great tool.

The integration works very well. We have integrated it with four other software tools.

From a developer perspective, the solution is very simple. Our end users don't really see it. They just see the end result.

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SupplyChe0e0 says in an Automation Anywhere (AA) review
Supply Chain Manager at a manufacturing company with 1,001-5,000 employees

The initial setup was straightforward. We have a center of excellence that does a lot of this stuff.

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Shashikumar Kasarla says in an Automation Anywhere (AA) review
MTS IV Consultant at a comms service provider with 10,001+ employees

It is a difficult solution to use for back-end processes.

We can automate easily, but we have to use more functions. We would like to see more GUI-based automation instead.

They do not include the basic functionality of column headers in Excel worksheets. This is missing, and we need it.

We cannot currently copy data and send it on an email.

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Shyam Sundar Govindan says in an Automation Anywhere (AA) review
Developer at Tata Consultancy Services

I would like to see integration better integration with Excel and SAP.

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SeniorGrb42e says in an Automation Anywhere (AA) review
Senior Group Manager at a financial services firm with 1,001-5,000 employees

We have had some quirkiness happen when integrating the Automation Anywhere with other solutions, such as weird Excel issues or temperamental legacy system issues.

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Eric Dalton says in an Automation Anywhere (AA) review
Business Apps at New Jersey Resources Corporation

Anything that can be done to simplify the solution. I would love to see it where anybody who can run Excel will be able to create bots. Right now, I am watching everyone around me struggle with the tool. I do think the tool is getting there.

From an IT perspective, we had too many issues and headaches.

From an IT perspective, the migration is still very complicated, getting everything set up and running. Security was an issue for us, as well. Developers had to come through our firewalls to develop bots, internally. However, they were coming through a Citrix platform, so there were breakpoints in things they were trying to automate, file servers they were trying to get to, and FTPs that they couldn't get through. 

I understand the next version will have support for Citrix, which might solve some of our problems.

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Ayushi Bhargava says in an Automation Anywhere (AA) review
RPA Developer at Exacto Technologies

As a partner, we can use RPA in many sectors including financial services and banks, technology and software, in communications, government, hospitality, and human resources.

I have recently done two projects with Automation Anywhere, one for a large car manufacturer and the other for a bank.

For the car manufacturer, we used it to copy and paste data from Excel sheets, with user entries according to customer. This process helped secure the digital workplace with verification and to integrate legacy systems with new applications. There was also a daily report on this automation.

In the other project, we took data from a CSV file and validated it according to business rules and we then copied from the CSV and pasted it into another application. There, again, it was with specific customer data. We were able to implement data migration between banking applications and customer account management applications.

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ITAnalys692c says in an Automation Anywhere (AA) review
IT Analyst at a manufacturing company with 501-1,000 employees

Sometimes we used simple data loaders or macros from Excel, but nothing more advanced. Our organization began to look at something like this solution because, from a resource standpoint, there was a need to expend more on the workforce. Not having to expand our workforce even more was preferable, if we could carry out these repetitive tasks through an automation. We definitely wanted to leverage that instead of adding more people.

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Businessb9e8 says in an Automation Anywhere (AA) review
Business Transformation Manager at a maritime company with 10,001+ employees

We're using it to process line items in invoices. We get the invoices via Excel and we have to validate the accuracy of the line item charges. We get them once every two weeks and there are about 30,000 to 40,000 line items, and each one has to be validated. With a person doing it, it would cost more money than it would save to catch the defects. But to have a bot do it is much better because a person can only sample a certain amount. Now, we can have the bot check all of them.

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Kalyan Bitra says in an Automation Anywhere (AA) review
CTO at Sage IT

The ease of visibility in the processes which are working is its most valuable feature. Take, for example, Control Room. This is one of the unique features of it, because at the end of the day, the business does not need to know whether it is a MetaBot, IQ Bot, or anything like that. How do you give the terms of business visually? Control Room is another big aspect of it, from the business point. 

From the technology point of view, it's supposed to do activities that you do in your day-to-day life. It is also extendable. Of course, we cannot solve the whole world's problems, but we can extend it with additional coding, and things like that. 

There are two things that it can provide you. 

  1. Quicker in automating the task that you already have. Sometimes, the process is chaotic, but the business needs that way to perform some tasks. With automation, what we can do is accelerate the automation, then look into the process optimization that we engineer. That's where we help. Automation Anywhere helps us to accelerate the adoption of automation faster so the customer can realize the benefits.
  2. It allows us to look into processes for what can be optimized. 

That is where it helps.

Last month, Automation Anywhere launched communications, which is a very good thing, because now you can actually get two things when you use it.

  1. Developer experience: The developer experience is essential for the product to go into the market very well. So, that helps it. 
  2. You want to get back what is working and not working, what the developers wanted, etc. 

What Automation Anywhere brings to the table is how do you actually connect these things together? The purpose of automation is automating the task that everybody is doing in their day-to-day lives or some of the cognitive side of it.

The availability of Automation Anywhere to integrate with various applications. whether it is SAP, web forms, Excel, or PDF, exposed quite a bit of integration opportunities within the organization. Definitely, this is one of the key assets, as well, for us to work better with the customers.

One of the biggest challenge that everyone is facing is in the format of the document. The document management processes that IQ Bot gives has very good functionality of how you can actually take unstructured data and make sense out of it, connecting inferences, then making the data available to the user. So, IQ Bot is one of the best tools that I can think of in that aspect. This solves the problem of various document structures, document formats, etc.

The Bot Insights is one of its big assets, because that's what they have given you the visibility.

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Payal Handiwala says in an Automation Anywhere (AA) review
Automation Architect at Moody's Corporation

For Automation Anywhere, there are a few commands that are my favorites. The object cloning command is the strongest command that I've worked with, as well as all the Excel commands.

You do not need to have IT skills. I come from a finance background, so I can attest to the fact that you do not need IT skills to use Automation Anywhere to leverage it on your teams.

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Sunil Ranka says in an Automation Anywhere (AA) review
Founder at Predikly

People are now trying to automate many different kinds of technology. They have use cases related to ARP, invoicing, and three-way matching, for example.

We are seeing an incremental need for legacy systems which do not have an architecture in place or API integrations. Our customers are doing things like simple website scraping, bringing the data into Excel, taking that data and then putting it into their legacy systems. We are seeing customers that read a lot of invoices.

Our customers have been using Automation Anywhere for a lot of integration purposes. They've been using it not only for process integration but for application integration as well.

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Sankarlal M says in an Automation Anywhere (AA) review
Consultant at Deloitte

The primary use case is for ticket creation. They send in an email, then based on the priority, it creates a different ticket in Jira as well as the ticketing tool. In the end, they must consolidate all the tickets, whatever it has created, and sends that information in an Excel sheet to the stakeholders.

This was for an internal PoC.

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AnilSharma1 says in an Automation Anywhere (AA) review
Senior RPA Consultant at a consumer goods company with 10,001+ employees

The tool is used to automate any business process. Some examples are:

  • If you want to download some data from a website or push some data onto a website.
  • If you work with an Excel application and want to automate it, or any Windows-based application, you can automate it as long as you know what the business process is.
  • If a person is doing a day-to-day activity and you want to automate that activity, you can use the Automation Anywhere tool to do it.

I have worked with the Windows, Excel, and web applications, along with some SAP automation and how to automate that SAP data. I use Automation Anywhere to determine automation for how to:

  • Distribute the process. 
  • Schedule the process. 
  • Run the process. 
  • Design the process.
  • Distribute the data for 1000 to 10,000 data points (in Excel).
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Chinmay Dhabal says in an Automation Anywhere (AA) review
Application Developer Analyst at a tech services company with 5,001-10,000 employees

The Excel part needs improvement because we use it as a database. Right now, we are using UiPath for this feature, as that RPA tool allows us to sort, search, and filter in Excel databases. 

The IQ Bot is pretty immature, in regards to AI and machine learning. I would like them to add additional logic.

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Develope550b says in an Automation Anywhere (AA) review
Developer at a energy/utilities company with 1,001-5,000 employees

The product has saved us a lot of time by reducing manually tasks, like entering data into Excel.

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Amrit Goswami says in an Automation Anywhere (AA) review
Automation Developer at

We are working with our clients using this solution. Often, they are automating some of their retail and marketing processes, including the generation of bills and statements in finance.

Our clients are using a hybrid cloud, with their own VM environment.

One of the recent projects that I worked on was for a complex financial process in a bank. It involved automating several manual processes. The data had to be retrieved from SAP by means of a file and then imported into an Excel worksheet. My suggestion included implementing an SQL server and then automating the process using this solution. Instead of the series of manual tasks, they now only have to verify the final result, and it makes life much easier.

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Vatsal Shah says in an Automation Anywhere (AA) review
Application Engineer at NineA business connect

We have many use cases for this solution including invoice processing, email processing, Excel file manipulation, and text file manipulation.

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Aman_Kumar says in an Automation Anywhere (AA) review
Technical Analyst at Tesco India

We are helping to automate some of the manual tasks and help to achieve the SLA.

We have some products, like Clubcard, which is a shopper's card that we're using in the Star Market. We are using Automation Anywhere for that validation, raising requests, tracking the Clubcard, and when users get new Clubcards. All these things are done through Automation Anywhere. We use the API to get the status of card numbers. 

IQ Bot is great. We recently implemented two IQ Bots in our finance sector. Manually, we had one person doing a task that took five minutes minimum. With IQ Bot, we are able to do that one particular task in one and a half minutes. That is a huge time savings.

We have done some Citrix automation with MetaBots for claim processing. We use it for validation. It is working well.

We have a credential manager. We have the ability to store in an encrypted way. Whenever we create any bots, we also have bot IDs. Without the bot ID, we are not going to deploy in production. We have the option for the support team only to get access and share their screen with users. If there is a critical password, the user will only put down the password. If we have the bot ID and password, then our support team can directly get that from the application IT team. That support center of excellence team will put in the ID password and credential and see the bot ID and password.

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Businessa5e1 says in an Automation Anywhere (AA) review
Business Technology Analyst at a consultancy with 5,001-10,000 employees

Excel automation is the most relevant feature for us.

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Madhuvankumar V says in an Automation Anywhere (AA) review
Senior Software Engineer at EMC Corporation

All of my leaders are pushing us to use automation because they're thinking that other companies are ahead of us. I am looking forward to working on the IQ Bot to see how it might make my life easier.

Recently, the auditors were looking for a tool to assist them with checking incidents. For the American region, there were between twenty-seven and thirty thousand incidents, which as a human we cannot search manually. For each one, they have to check what the incident is, and verify whether they have the proper data. Because the audit was only going to run for one or two months, they wanted the results in ten days. I spent about one and a half days building a bot and started running it. The bot was moved to production, and within seven days, I was able to get all of the details in Excel format to them. They can filter it, see whatever fields are empty, and they can do the audit. They got one hundred percent sampling, which they were happy about. Our plan now is to sell the Bot to the project owners so that instead of having the auditor catch problems, they can run it every month and see what improvements they need and where it is lagging. The bot will educate the team.

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ITDeve824d says in an Automation Anywhere (AA) review
Associate IT Developer at a healthcare company with 10,001+ employees

Better support for Excel is needed because there are a lot of limitations and we are having issues with it. We do a lot of Excel work, and if we could use it as a database then it would help a lot.

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AjayPatel says in an Automation Anywhere (AA) review
Consultant at a financial services firm with 10,001+ employees

We are in the financial business and we use this solution to help provide reports for management.

We download data, perform Excel manipulation, and then generate reports. The reports are then sent to the higher levels of management.

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Nachiketh Ramesh says in an Automation Anywhere (AA) review
Associate Consultant at a tech services company with 51-200 employees

I work with clients who are in banking, the financial sector, and the accounting sector. It mostly involves work with Excel, SAP, and BI. A typical use case starts with downloading data from SAP, manipulating it in Excel, sending relevant emails, and then receiving the responses.

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Sagakumar Gangipelly says in an Automation Anywhere (AA) review
Sr. Software Engineer at Ryan India Tax

We have automated web scripting, downloading documents from particular websites, scraping data from websites, and extracting the data from PDF files. We are also updating the application with some user inputs. E.g., if you have an Excel sheet to update into a particular application, we can use Automation Anywhere tool and automate the process.

We have built some Java applications in Automation Anywhere. I have also coded macros and Python scripts to include in our Automation Anywhere tool.

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Abdul Subhan says in an Automation Anywhere (AA) review
Senior Automation Engineer at Ryan india

I have not worked with all of the commands offered in this solution, but some of the helpful features are OCR and web scraping. 

The OCR application is excellent and has helped resolve many issues that I had been facing. Also, to some extent, the web scraping is more effective, and the delays are really good.

I am also a programmer with VBA, but I found that I am more comfortable with Automation Anywhere, because it is faster and you get more results within a short period of time. we use the Excel VBA.

Most of the times you find the solution that you are looking for in the Bot Store. You might have to customize here and there. It is a good place to get into because somebody might have the same type of scenario. However, I have not used it extensively.

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Principa4a5a says in an Automation Anywhere (AA) review
Principal Analyst at a consumer goods company with 10,001+ employees

We used to have a much more labor-intensive means of data management and cleansing which lacked real automation. We would have to manually massage the data in several steps with import and export of data to and from Excel which was not efficient. We have mostly eliminated the unreliable transfer of data via Excel and the potential for human error is greatly reduced by automated processes.

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Sachin Chitranshi says in an Automation Anywhere (AA) review
Senior Consultant at a financial services firm with 10,001+ employees

What may be able to be improved is that sometimes there'll be a connection that is not from our clients and servers and that's a situation they may want to address. The solution for that may need to be built differently based on the needs from organization to organization. In that case, it is not particularly or specifically about the tool. It is just something I could see they might help enable.

That the product is now available as a cloud-based solution is a good feature that they added. So with that and new features already coming out, I don't have a lot of suggestions. I will have to work on this new version, then let's see if there's something I think they need to add.

There are a number of current tools which can be improved because they have many limitations. Like some better controls in emails, and better support for features in Excel and PDF. Especially things like that which I need more than new features.

I'll be enabling the current features, but I'll have to see them and what they do before I can feedback more.

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Sujay Ghosh says in an Automation Anywhere (AA) review
Team Lead at Accenture

As a developer or user, I feel that the performance of the overall package could be made a little better or reliable. For example, if I'm opening up a heavy Excel file, which is uploaded in some shared drive over the net, and I have my box coded to open that Excel to do some work or formatting on it, and depending on the network load and the size of the file, this client version while trying to access that file becomes unstable at times. It goes into the hang position until a human being comes in, ends the task, and restarts it. Until this happens, it does not respond. 

In version A2019, it's moving from a software installation infrastructure to a cloud-based infrastructure. I am hoping that the end-to-end deployment from conception to coding to production will be much faster than it is right now. That really excites me as this is a feature that I suggested to tech support.

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Shreyas Natesh says in an Automation Anywhere (AA) review
RPA Developer at Merck KGaA

We use this solution primarily for transporting data from Excel to SAP. 

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Dona Manuel says in an Automation Anywhere (AA) review
Technical Lead at Titan company

Our primary use for this product is BOE (Bill of Entry affecting imports in India) analysis and processing.

Previously, we were checking the inventory with checklists and two kinds of Excel validations, and sending the mismatches to have them reassessed in a manual process. Before four of us were working on the data reliability, and really three people were completely dedicated to this task full-time. We were repeatedly taking the Excel inventory and the Excel invoices we are getting from the different vendors, and then we would check all the attributes of the data. This would mean we had to review invoice numbers, invoice dates, currency codes — so many little things needed to be validated. The detail also had to be examined like the number of items, the SKU (Stock Keeping Units) numbers and check those against the item names by validating with a checklist.

So after, we created a bot with Automation Anywhere for that issue to speed up processing. Now the automated checking time is reduced to 15 minutes. That's all.

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Venkata Sreedhar Nalam says in an Automation Anywhere (AA) review
Technical Architect at a financial services firm with 10,001+ employees

The most valuable feature for me in the current tool is the ability to develop the code quickly. This is a feature which is out-of-the-box. It has about 90% of the things that we want, just included — a plug-and-play kind of solution. That helps us in quickly developing bots. It's robustness to access Excel documents is a useful feature because we use Excel a lot. So that kind of gels pretty well with what we need from the tool. So these two features are something which I can consider most valuable.

It is easy to use. You can get up and running using the training. It's pretty easy to get started with the tool. Only our technical team is involved in the development Automation Anywhere and bots, which is the direction our organization has chosen. We don't encourage non-technical team people to deal with it. That's our strategy.

We just did the PoC for IQ Bot, and it went fine. We have quite enough workload to be productive for this quarter, so probably early next year is when we are planning to start using IQ Bot.

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Technica3594 says in an Automation Anywhere (AA) review
Technical Lead - Robotics at a tech services company with 10,001+ employees

My company' objective in using this tool is to automate every rule-based operation possible. We're looking forward to automating anything that does not need a human to make a judgment call. We have automated most operations in several applications, including mainframe, Linux, web-based URLs, Citrix automation, and in Excel extensively. We have done a variety of projects but we are looking forward to growing more into other areas that we have not yet explored.

The biggest value that I see from the product is the way it works in general. The unattended mode that Automation Anywhere promotes, works great. That is the best thing, I would say. It runs code that performs on a virtual machine unattended. No one gets involved in the triggers because the bot controls the tasks. When you use a person to manually monitor a task, such as getting a quality check done, automating the task to work unattended eliminates all the human effort. It's a solution that is quite simple and straightforward to implement and is available 24/7, 365 days. No disaster recovery is required as the server is always intact because processes run to assure uptime, security, etcetera.

We are aiming to have 100% unattended runs. We don't want attended runs because it increases bandwidth which is not great for support guys and clogs the system. Also, you can have some unattended InfoSec (Information Security) breaches and things. We constantly aim to have the best. At the moment performance is not 100% but I would say it is constantly improving.

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Suneel Sharma says in an Automation Anywhere (AA) review
CRO at

Our onboarding process was pretty good. We got access to all software that we needed to learn and utilize. The Automation Anywhere University is really good. In our business, the person who was onboarding us helped us to understand how to create a center of excellence and what verticals we needed to improve. So, the support was there. We are gradually becoming a center of excellence ourselves.

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Avinash Nyamati says in an Automation Anywhere (AA) review
Senior Analyst at Merck KGaA

I'm seeing some results in the use case for whatever we are trying to automate. So, it has been really helpful.

Don't use an RPA tool for any problem statement. I've seen people use any RPA tool available for their problem statement just to say that they are using some type of RPA. E.g., We had a use case where we had to read information from an Excel table and generate a report, so people started using Automation Anywhere. However, it would have been better in this scenario to use Power BI by creating scripts.

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Sangameshwar Biradar says in an Automation Anywhere (AA) review
Assistant Professor at Gitam

We are using this solution to reduce the time and management required for the completion of manual tasks. We are also teaching our students how to create bots for automation.

For example, if you have a simple copy and paste operation to complete in an Excel sheet then it might take one or two minutes. It's small but if you have a large amount of data and the task has to be repeated many times, then it is very helpful to have the bots. Using automation technology in any company is very useful for both customers and the company.  

I use the Control Room and we also write the code.

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Manish Kumar says in an Automation Anywhere (AA) review
Software Engineer at a energy/utilities company with 10,001+ employees

Our primary use case for this solution is in finance. We have a lot of things that we are trying to automate, including performing operations in Excel.

We are using IQ Bot for one of our use cases.

I am currently trying to prioritize use cases to fit different scenarios and make the best use of this solution.

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Logeshbabu Jothy says in an Automation Anywhere (AA) review
Head Transformer at FLSmidth

I would rate Automation Anywhere as one of the best in the world when it comes to customer service. I've had the opportunity to gain specific experience with certain members of their team and the service is consistent and excellent.

Initially, when we started with the IQ Bot project, we had some issues and experienced a bit of a learning curve. So we immediately raised those concerns. Our first issue took less than 24 hours to get fixed, and without adding any additional cost to the customer. That type of service and support of a product is an important thing.

I would say the customer service team, the project team, and even the aftermarket customer success manager are all fantastic guys. I know that the organization has people with strong capabilities and excellent talent. It is very, very evident when you interact with them.

I would definitely say Automation Anywhere is aggressive when it comes to driving success for the customers. They are very passionate about customer success and their focus on the customer.

Some of my team members have taken courses with Automation Anywhere. They still need to complete a few more assessments before they get their certifications. The courses are pretty good, the assessment is very cumbersome and complex (from what I understand). It's too technical for them. Maybe it is easy for technical guys, but not for functional people. I assume that this is the way it should be, because it's an assessment before you get a certification. It has to be tedious and cumbersome to crack it.

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Guruprasad Belle says in an Automation Anywhere (AA) review
AVP at a computer software company with 10,001+ employees

As far as how the product has helped us improve our organization, we may be a bit premature to just to say that it has already decreased the workload. But looking into the decrease in the ticket counts, it suggests that it is helping process customer service requests and that it definitely is going to help us more in the future as we utilize the solution better.

There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens.

On the service desk, they are using ServiceNow with a VPN connection. Now, they are logging using Automation Anywhere as a bot, which logs into a ServiceNow. It will then take that VPN request and create it on the server.

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Vinod-Kumar says in an Automation Anywhere (AA) review
RPA Developer at a financial services firm with 10,001+ employees

I use it to develop for the HR domain, where I am using Oracle PeopleSoft and Salesforce applications. Mostly, I use the object cloning command and Excel operations. 

I work in a banking company. We use Automation Anywhere for global HR payroll operations and payslip-related automation. We have also automated hedge loans and credit card approvals.

We use versions 10.3 and 11. Compared to 10.3, version 11 is good and easier to automate because they introduced more options. You can also automate complex things. They introduced the Control Room feature too. 

It is installed on-premise at our company.

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Gurvinder Singh Dhaliwal says in an Automation Anywhere (AA) review
Director at Goldensource

We are improving our monitoring service by enabling it with AA. Our monitoring team provides configuration and some accessories to our clients. One of these resources is monitoring our hosted application, check it's working state, e.g., the input and output processes health checks and resolutions. We are trying to use Automation Anywhere to monitor these aspects auto. One of our bots monitors logs and files to create an Excel report at the end of the day and mail it to clients so that they make their decisions better for their next level faster.

We are using it on-premise.

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Jayaraj Pachiyappan says in an Automation Anywhere (AA) review
Senior Analyst at a computer software company with 10,001+ employees

We have a center of excellence team.

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SystemsAecf6 says in an Automation Anywhere (AA) review
Systems Analyst at a manufacturing company with 10,001+ employees

When we started, we were not aware of the entire architecture of Automation Anywhere. It was like a new technology. I have a partial technical background, so I could easily understand the tool and its architecture. However, I observed that non-technical team members could also easily understand Automation Anywhere's commands. They way that the bots are built makes it very easy for non-technical people to understand the logic pieces if they have logic skills. They can develop bots. Compared to other tools, where users should have some technical knowledge, this is an excellent differentiator for Automation Anywhere.

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AnkitAnand says in an Automation Anywhere (AA) review
Senior Consultant at a financial services firm with 10,001+ employees

Most of our use cases have to do with Excel reconciliations, data entry or capturing data and entering it into a different portal or reconciling into Excel.

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Deepinka Singh says in an Automation Anywhere (AA) review
Developer at a manufacturing company with 10,001+ employees

One very important thing would be more support for Citrix automation. We want something to support Cisco. Citrix automation is not a very good tool. We are not able to use it properly. Even if we go through a remote desktop connection, it goes along only with the keystrokes and image recognition.

Also, when we are moving from one version to another version, it's very difficult because most of the features stop working. They should first test everything and then release the new version. For example, there's a system variable known as the Excel Cell Row. It gives you the current row of the inner loop. When going from version 11.1 to 11.3, this variable was suddenly not supported, and most of our bots were dependent on that. Everything went down and we had to start from scratch. If you do not have a developer who has done this, it's going to be a big problem in terms of the time it will take.

We need the migration from version 11 to A2019 to go smoothly. Our developers cannot be expected to enter the code again.

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Aishwary Nigam says in an Automation Anywhere (AA) review
Senior RPA Analyst at TATA consultancy

The primary use case would be to do automated processing using Excel with an application, even SAP. We use it for extracting data tables, clicking on data, recording records, and extracting the records table. We use it for all the Excel operations. 

We updated Automation Anywhere already to version A2019 with all the Excel operations.

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Punith Venkatesh says in an Automation Anywhere (AA) review
Consultant at a tech services company with 501-1,000 employees

Citrix should be more stable. 

MetaBot helps getting data from SAP, but we still have some cases where we cannot fetch data from SAP. They should improve this.

They could add more commands that we can find in other tools. In emails that we have to download, we cannot read the MS docs. There is another type of procedure that we have to follow to find these things and download them. We are doing most of these things in a MetaBot format. For SAP and Excel, we are also using MetaBots. These commands need to be improved, especially in Excel because they are only a limited number of commands for Excel. Other tools have very good Excel commands, but Automation Anywhere lags here. 

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Chetankumar K says in an Automation Anywhere (AA) review
Lead Consultant at a tech services company with 501-1,000 employees

The main things that we give to our clients are its Excel functions and the terminal emulator.

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Joel Samuel says in an Automation Anywhere (AA) review
Manager at Tata Consultancy Services

Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot. However, the A2019 version will be a lot lighter because it is all web-based. In the future, we expect to see lighter version, but for now, it is okay.

The features around holding and handling Excel data need to be improved. They need to be able to handle data tables, data variable, and Excel numbers.

They need more scripting integration.

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Shashi Pagadala says in an Automation Anywhere (AA) review
Manager of RPA Development at a manufacturing company with 10,001+ employees

Currently, we are focusing more on finance, shared services, and interpretive related ideas. For accounting and finance statistic, we have reconciliation specific processes, such as rates uploads into systems. The majority of our development is on SAP and Excel. We are focusing on the financial services area, so our use cases are more related to finance and accounting. These are the use cases developed by the development team.

We are using an on-premise deployment model.

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Baskaran Chidambaran says in an Automation Anywhere (AA) review
RPA Specialist at Olam International

MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot. 

Integrate .NET functionalities instead of installing Visual Studio, which is an additional resource to us.

Needs more Excel features and functionality.

We are moving onto Python machine learning and would like to have additional functionalities to be added, especially to MetaBot. This would help for the use cases that we are working on.

There are some discrepancies in respect to the variable creation of copying and pasting the code. However, in version 11.3, these type of disturbances has been removed.

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ProjectMa81f says in an Automation Anywhere (AA) review
Project Manager -Learning and Development at a computer software company with 10,001+ employees

In the projects that we are getting, we have been using Automation Anywhere for things like automating Excel. This is a solution that was recommended to us, and we have a roadmap for our resources to scale up and work on that. I see our work with SMEs as a collaboration with Automation Anywhere.

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FinancePefcd says in an Automation Anywhere (AA) review
Finance Process Automation Lead at a manufacturing company with 10,001+ employees

We are one of the smaller startups in the area so we experience a lot of issues. Most of the issues have been: 

  • How do you build up your platforms? 
  • Automation Anywhere is more geared toward how humans work, and a bot works differently.

These are the specific challenges that we have seen.

Some small issues:

  • A bot will be working and the the screen will lock out.
  • The app has a password change policy every few days.
  • One day, there will be a message box saying that the application is down or not available on a weekend. The instructions will say read the information and click, "Okay." But a bot doesn't understand the instructions because it is not the IQ system.

There are a lot of initiatives going on. E.g., there is one for the Excel part where they are building a plugin in Excel. Those type of plugins would help if they were built in various applications for integration across applications. I would like more plugins overall. It would be nice to have a plugin for all applications, like PowerPoint or any PDF to text converter, to make the tool easier to work with.

On the user side, we have seen issues with user training.

The product still requires programming knowledge. We would like it to become easy enough to use where anyone in the organization can utilize the tool and use the bots. The usability should be at the same level as a Microsoft Suite product. This is on Automation Anywhere's roadmap to evolve toward this.

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Consulta48d2 says in an Automation Anywhere (AA) review
Consultant at Ernst & Young

I have done a lot of use cases. Recently, I have done SAP automation. I worked with MS Excel, a web application, a Windows application, and a mainframe application. We automated three to four applications at once. We automated them in a row where one application's output would be input for another application.

I have done development and production support. I have helped organizations with integration.

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Manohar-Reddy says in an Automation Anywhere (AA) review
Service Delivery and Operations at a pharma/biotech company with 10,001+ employees

Automation Anywhere helped us to set up our Center of Excellence (COA), and their partners assisted us with other aspects of the setup.

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Abhineet Sood says in an Automation Anywhere (AA) review
Consultant at Zs

We work in a very complex type of environment. We do a lot of data analytics and strategy consulting work. The work that we have automated so far is our legacy suite of applications, doing all the reporting, data extraction from different web sources, and collating the information, then publishing to websites.

We use RPA or the Automation Anywhere tool to orchestrate the whole process. We combine it and integrate it with other API and Python solutions to help get the data from a particular source, whether it be an FTP source or AWS environment. Then, we make those validations using Excel. After that, we do our QCs and validations, then publish or submit the reports.

We partner with a few other vendors as well for different use cases based on the type of clients that we are working with.

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SeniorMa1140 says in an Automation Anywhere (AA) review
Senior Manager at a pharma/biotech company with 10,001+ employees

We have multiple uses for this solution. We are from a biopharmaceutical background. We are the global technology center for AstraZeneca Biopharma and AstraZeneca Oncology. 

We have many use cases, but one of the primary uses is for all of the business processes. We do the automation, we apply the tool and simplify the work. We currently have more than sixty or seventy bots in place, including in HR and in finance.

As an example, one of the cases we were working on is industry best practices and industry innovators. We reduce the time that scientists spend on manual tasks and put them on more value-added work.

Another example is with adverse effects, where people who take medication can have an adverse reaction. If the customer reports their reactions, it gets automated.

We have several teams and we are not centralized, we have democratized it. We have different sequences; they have their development team, and we manage the Centre of Excellence.

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Ayas Mohapatra says in an Automation Anywhere (AA) review
Automation Officer at a financial services firm with 51-200 employees

Technical support for this solution is excellent. They organize video chats and were able to guide us initially when it was installed. They gave good training to people and helped with some development activities. They are also fast in responding to issues.

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Gopalkrishna Baskarabhatla says in an Automation Anywhere (AA) review
Architect at Cisco

Users can develop for themselves. This is the end stage goal for our organization: To have our finance users developing automation for themselves. Automation Anywhere lets us do that, as users can develop the bots by themselves.

I have taken one of the finance processes, which is completely Excel driven, and consolidated more than 20 Excel files of large volumes of data by drawing pivot tables and all sorts of yield curves on the Excel files. I converted this structured, formulaic process to the bot. There are features within the Automation Anywhere which let you do types of keystrokes, formatting in Excel sheets, etc. The process used to take more than 30 hours for the user to complete on a quarterly basis. With the development of this bot, the bot can run the entire process within an hour and a half. It saves about more than 20 hours of time for the user. This is just one example. There are other bots saving hundreds of productivity hours per quarter. 

It lets users add value with their time other than focusing on downloading Excel files, consolidating, and drawing up formulas. Since everything is structured, these easily are incorporated into the bot's work.

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Mahaan Pai says in an Automation Anywhere (AA) review
IT Analyst at a computer software company with 10,001+ employees

I think that all the expectations I had for the new release of the product are covered in the coming version A 2019. I'm very happy about what I hear about it. I think once I use this A 2019 release, I'll come to know what the things are that I'll want in the future. We have access now to a community edition version, which I have to download and will be testing out shortly.

The first of the new features that I believe will do me the best is the customization of the commands. I can build my own package as per my convenience. Let's say we have a variable command. We already have the ability to use XML commands and we have some Excel commands that are provided by Automation Anywhere. Now Automation Anywhere is allowing us the opportunity to build something of my own in their environment and deploy that in production. Before I could imagine that component and not build or deploy it. I can build it now and that an important new feature for our progress.

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Mohan Negi says in an Automation Anywhere (AA) review
Senior Consultant at PricewaterhouseCoopers

Our primary use case is working with different applications, like Excel and SAP. We get the data and reports, then produce results with Automation Anywhere. For IQ Bots, we're still working on it for data extraction.

I think version 11.3 is good, but I am looking forward to working with version A2019.

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reviewer1184964 says in an Automation Anywhere (AA) review
User at a comms service provider with 10,001+ employees

We use this solution to automate the following task:

  • Open MS-Excel-File from Folder
  • Update the data with keystroke-command
  • Wait for calculation of the result
  • Save the file
  • Loop the command above for each file in the folder
  • Send email-notification to the task owner
  • Send Quality Check to task owner (.pdf-command)
  • Error handling (where applicable)
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PrachiYadav says in an Automation Anywhere (AA) review
Senior Consultant at a financial services firm with 10,001+ employees

I can talk about a use case that we have submitted. We have a Bot Genius entry that we have where the bot reviews your bot. So, it's a bot on top of a bot to check whether the bot that you have created is up to standards or not. So it is an interesting concept that we try to bring in where we identify pain areas, because a lot of time is been taken up by the reviewer team to identify what's wrong with the code and whether the code is per the coding standards or not. So, we thought of automating and trying removing one layer so a bot can check whether all the coding standards, proper guidelines, and naming conventions of variables are being sorted out. So, we brought along this bot as a finalist to see if it can take home a prize.

We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.

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HelallAkhtar says in an Automation Anywhere (AA) review
Senior RPA Developer at Ernst & Young

I have enjoyed using all the features of this tool, not just one feature, e.g., object cloning, Excel automation, and the web recorder. 

The tool is very easy to use and mostly user-friendly. I like that when using it I don't need much expertise.

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RaviMandal says in an Automation Anywhere (AA) review
Assistant Manager at Genpact India

If the process was totally VBA-driven, e.g., sending a mail to a client and attaching so many document to emails, that's very tedious stuff. Something might happen if you do it by VBA automation. E.g., if you're Excel is not responding or what will happen if your system will get hung. The Automation Anywhere tool is in cloud so we don't worry about that. It's all about Internet speeds and servers that are stalling out. I feel that it save us time and provides ROI as a monetary benefit because it reduces FTE, the number of headcount working for a particular project.

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Sanjeev-Singh says in an Automation Anywhere (AA) review
Software Engineer at Accenture

We use it to develop bots. 

Use cases: We do Excel operations if we have to download any file from a portal to do any Excel operations. We send these outputs to our business customers. 

Bots are specific for each customer.

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AnshikaSingh says in an Automation Anywhere (AA) review
RPA Developer at Accenture

The Excel command has some limitations. They are working on it. Now, from what I have heard, it has 40 plus commands in the Excel operation, so that is a very good thing. Once that comes up, it would be a 10 out of 10 for Automation Anywhere.

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TusharKant says in an Automation Anywhere (AA) review
Automation Developer at Schlumberger

I would like to see some more with the Excel commands that they have. Also, with the cognitive, that is coming up we need to see what else they have, e.g., some SAP features to enhance the product more.

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reviewer1204977 says in an Automation Anywhere (AA) review
RPA Developer at a insurance company with 10,001+ employees

If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.

Our task was very repetitive in nature. We had to fill information from Excel to some application. That was quite repetitive and the volume was also very high. Initially, we did the PoC from that process, which was easy to implement. Because it was a first for us, it was very easy to implement. That has provided good savings for us, where we have implemented 13 bots with the reduction of 16 FTEs.

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RamakrishnaAkella says in an Automation Anywhere (AA) review
Associate Dean Placements at KL university

I work for KL University as an associate professor. I take care of internships, placements, and industry connect. I'm the associate dean of internships, placements, and industry connect at KL University.

In our university, we have started a center of excellence in association with Automation Anywhere. This robotic process automation tool is very important in terms of distal transformations. 

The majority of students are doing a lot of robotic projects with the help of the bot that we have established in our university.

Another way that this tool helps is professors are doing a lot of researching initiators in terms of automation, wherever there is automation, there is the possible usage of RPA.

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Deepak_Batra says in an Automation Anywhere (AA) review
Country Head and Controller at Evalueserve

To begin with, since my experience has been excellent with Automation Anywhere so far, I would not shy away from giving them a rating of eight (out of 10).

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ThanigaimalaiParthasarathi says in an Automation Anywhere (AA) review
Developer at ITC Infotech

Money-wise, we get a lot of ROI. Efficiency-wise, it removes all the repetitive tasks from a person. An engineer's job is not to enter the data, check the Excel everyday, and put the data from Excel to somewhere application. If you automate the process and let Automation Anywheret do it everyday, you have a lot of time for more complicated issues. Engineers are meant to resolve issues, not doing the repetitive tasks, like Excel. Efficiency-wise, it is very good. ROI, It's also pretty good.

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MohanAgrawal says in an Automation Anywhere (AA) review
IT Consultant at ITC Infotech

In an organization that you join, there are so many things. Today, you have different type of requests for laptops or any type of service that you want from the team. There are different sort of things. We have created a bot (use case) where your bot will do everything for you.

Once you join our company, you can ask your bot to create different types of tickets, whatever you require. Also, in our organization, you have to fill out timesheets on a daily basis. For that, we have also created a used case, where you have to order your bot to fill out your timesheet. So, it will automatically fill it out. You don't need to do it manually.

The automation does the basic things needed in our day-to-day work. We have implemented Automation Anywhere, and our bots are doing all this work.

For your daily work, if you are investing three to four hours doing your repetitive work, e.g., you are taking data from SAP and some warehouse, analyzing all the data, then manually doing all the formulas of Excel and checking the output. It takes three to four hours on a daily basis. With automation, you can reduce that effort to half an hour or an hour. So, it will improve your efficiency and save you a lot of time, so you can improve your time in other work. Therefore, you can be faster than the previous way.

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ManjunathMothilal says in an Automation Anywhere (AA) review
RPA Consultant at ITC Infotech

The best part is I'm a developer. I can automate end-to-end processes and use the automation in every process. That is the best thing.

It is much easier for Excel automations, getting data from their web applications, and extracting data and validating it, then sending it to clients' mail and giving it all the stakeholders as well. That is the interim process that we need to have done, which is the best part. It can done with time-savings, good accuracy of the data extracted, and endurance.

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RPA Development Lead at Intellect Design Arena Ltd

I have overall 10 to 12 years of experience in RPA. I started RPA doing VBA. That seemed like I needed coding, and for coding alone, I wasted more time. I came to know Automation Anywhere, which is a product that automates RPA processes in an easy manner. 

I was interested to learn it. I had an opportunity to attend training for Automation Anywhere for almost one month. I started with version 10.5. It was really interesting.

From the beginning, before I interacted with Automation Anywhere, I thought that I would also need to code something using the details, then it will take more time. That is not the case. If I want to automate something, I can easily drag and drop. There is any function that I need for a business case or some critical thing that I need to automate, then we can create a condition, have a API, use Excel automation, or do everything together. 

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SeenivasaganKannan says in an Automation Anywhere (AA) review
RPA Consultant at Intellect Design Arena Ltd

We face some issues, but we can’t prove them again. They occurred sometimes, but don’t occur again. For example, I record a video when a bot is running, and it is working fine. Another time it is not working. We face issues with Excel file creation. I’m trying to create a file in Excel .xls. It is getting corrupted. In these type of scenarios, I am not able to prove the issue from my end. I give suggestions as a developer, and these are in the notes, and I have already raised a ticket. I got information from the support team as well.

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Prakasha S says in an Automation Anywhere (AA) review
Solution Architect at Accenture

They offer excellent customer service. No complaints except that every time they ask for a software upgrade as soon as they hear about an issue, which is not actually a good solution. Otherwise, they have very good knowledge of most of the issues. 

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reviewer1390509 says in an Automation Anywhere (AA) review
Associate Manager at Accenture
  • We have validated all the primary features of A2019. New features can be added just by updating the new Package (a group of commands).
  • Pass Credentials in CR Directly to run a bot on any device.
  • Instead of installing AA Client, we will just install Bot agent on the runner machine. 
  • Excel commands are classified into two types Excel Basic, Excel Advanced By giving a lot of scope to use a wide range of Excel operations.
  • Instead of using AA Client, A2019 provides users the ability to create bots directly in the control room.
  • Flow, List, Dual Views enable the user-friendly environment.
View full review »
reviewer1387335 says in an Automation Anywhere (AA) review
RPA Program Manager at a engineering company with 10,001+ employees

We have used RPA technology to build solutions which are across discipline and cater to end to end business process. At the start, we were performing use cases that primarily dealt with the Project Control group as most of the manual activities are based on the Excel operations which are either Macros based or involved tedious manual upload to the system in a periodic manner. Later we moved our strategy to cater to the more enhanced solutions which were primarily digital solutions involving - OCR, AI & ML. We were focusing on the Engineering Drawings which were more Unstructured & had the potential to create a Digital Workflow using the unstructured information.

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reviewer1442205 says in an Automation Anywhere (AA) review
Sr. software engineer at Accenture

The problem statement is to automate data reconciliation between three systems, namely SAP, Ariba, and manually-updated Excel. Supplier and Purchase data flows in from different systems and separately, which sometimes results in data inconsistency.

In the current scenario, two people spend two days per week to verify and reconcile this data and then save it. This is a big cost and investment for the client. The ask from Automation Anywhere is to automate this process, including a re-upload of the data back to the systems with results of reconciliation. This way, there is no manual effort spent. 

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Blue Prism: Excel
Somasundaram N says in a Blue Prism review
Managing Director at Finixel Technologies Private Limited

My advice to others would be to let them start with the standard enterprise-wide robotic automation solution. If they're looking for fewer process automation bots, Blue Prism would be incredibly expensive. They should have a ballpark figure of the number of people under the processes, then Blue Prism is an excellent tool, but if you lessen the number of processes then it's costly.

On a scale of one to ten, one being the worst and ten being the best, I would rate this product around seven. Blue Prism is the same for enterprise-wide implementation but if you're considering the entire tool, technical support, implementation needs all these things; I would adjust my rating.

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reviewer1378623 says in a Blue Prism review
Solutions Architect at a consumer goods company with 10,001+ employees

We are primarily using Blue Prism for automating repetitive Excel tasks and preparing reports. This involves downloading reports and data from websites, followed by data massaging. Most of the automation is within Excel

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UiPath: Excel
reviewer964605 says in an UiPath review
RPA Practice Manager with 201-500 employees
  • Linux support
  • Better cloud integration and stronger auditing for governance. 

But overall, this product is excellent.

View full review »
FlorentSalendres says in an UiPath review
Senior Consultant at a consultancy with 201-500 employees

It is a great technologic company, but they are also customer focused. I just drop an email, and during the day, I have an answer and a meeting invitation to help our customer, to help us understand, to show us new features. They always been very exceptional on that. 

If you compare this to coding, this is much easier to get into it. For example, I am today rather technical person, but what if I told you five years ago, I was working in a call center? I discovered that I could automate things with Excel VBA. Today, I know how to code a little bit and i'm using UiPath. I'm automating many companies in the Fortune 1000.

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Daniel Lombard says in an UiPath review
Project Manager and RPA(Robotics Process Automation) Lead at a tech services company with 5,001-10,000 employees

Coming from a person that doesn't' know much of robotics or anything of that, as it's a new technology. I think it was quite difficult to get your head around that first. Setting it up, installing the software's very easy on occasion, but getting a grasp and understanding of the difference between the studio and the difference between the robots in that regard was quite difficult to get your head around not only for us who's been setting up the center of excellence but also for explaining to the business the different components and then just understanding what the different components does, and I think it's maybe more around terminology. We're building a bot that's running on a bot, but the building of the bot is in studio.

It's a very easy concept, but it makes it difficult for the business to understand what you're talking about and what we're working in and what actually runs the bot and those type of things.

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Lewis Hardwick says in an UiPath review
Co-Founder at a tech consulting company

We find the support absolutely superb. We've had excellent responses whenever we'd had issues, either technical or around licensing. We tend to get a response within two hours, which is exceptional in the IT industry. Sometimes with other companies we've dealt with, we might not get a response for two weeks. So, they certainly rank extremely highly when it comes to support.

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Philip Holt says in an UiPath review
VP Finance Continuous Improvement at a tech services company with 1,001-5,000 employees

I would say it's excellent to be honest with you, getting our first robot up and running we had some pitfalls as you would expect in the early days, but we picked up the phone, we got hold of UiPath, they sent people both in physical and remote support forms. And it was second to none, it was really effective and we got up and running very quickly as a result.

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Jessie Q says in an UiPath review
Energy Storage Business Developer at a transportation company with 1,001-5,000 employees

We mostly use UiPath for downloading reports into Excel files, reconcile reports and generate a result which is sent to the users. It is a faster means for automation. 

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Madhavi Sah says in an UiPath review
Software Engineer at Costa Cloud

Recording and scraping which directly extracts the data from the website and saves it into the excel sheet.

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Vimal Puthiyadut says in an UiPath review
Consulting Practice Director- Digital Transformation & Medical Devices at KPIT Technologies

UiPath has taken automation to a pinnacle of excellence by mixing technology, attention to detail, and keen observation. The way UiPath has revolutionized automation with excellent coverage, user-friendliness is helping companies focus on their core areas. Employees can now focus on real problems than spend time on routine jobs.

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Iurii Shubin, PMP says in an UiPath review
Project Manager (Business Automation) at Intetics Inc.
  • Core activities
  • Excel activities
  • All the cognitive activities
  • Python and customer activities
  • UiPath Go! (good platform for the community for knowledge sharing)
  • UiPath Academy (best courses apart from other vendors).
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Domenico Musto says in an UiPath review
System Engineer at HUGO BOSS Ticino SA

We implement some robots in order to automate a lot of activities that require repetitive actions like manipulation of Excel files.

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rpaaidev990480 says in an UiPath review
RPA / AI Developer at a tech services company with 10,001+ employees

Our primary use case of this solution is to automate a process that includes and prints out files that contain financial details of an insurance company into an Excel and apply some formulas on them.

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Milan Bangoria says in an UiPath review
Lead Technical Consultant (Team Lead) at L&T Infotech

Helped to automate legacy applications and the solutions built are very robust. Also, the support that we have got from the UiPath team is excellent. We have got a very large community base for multiple queries and hence, overall a good product to work and design solutions.

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seniorde990159 says in an UiPath review
Senior Developer | Data & Automation at a consultancy with 10,001+ employees

UiPath Studio as a whole (the very 'core' component of the entire platform) allows you to concatenate all the different pieces/actions/sources you need — and doesn't matter which one that is (API, web, database, legacy system, OS application, email, or anything else like Excel, data transformation or even OCR).

Also, I'd like to highlight Academy (and e-learns) — it's very good and provides you with everything necessary you need to know.

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reviewer996678 says in an UiPath review

Automating various processes in systems such as SAP, Windows automation, and Excel. By making generic components, we are able to reuse them for various projects and clients.

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Bejoy Edison Mark says in an UiPath review
RPA Team Lead at a tech services company with 201-500 employees

Reading non-PO invoice details from SharePoint form, validating it, sending it for manager approval, and on receiving manager approval mail, entering the invoice details with invoice and approval attachments to SAP.

Getting forecast values of demand management processes in an Excel attachment and mail body from customers directly, analyzing it, processing it, and inserting it into the database so that the demand forecast team can get data easily without human effort.

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reviewer997830 says in an UiPath review
User at a tech services company with 10,001+ employees

I have done a POC in inventory management. We get an excel sheet with details of users, orders, and equipment. Using UiPath, I have done end-to-end automation without any human intervention.

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Julio Viquez says in an UiPath review
Business Process Consultant at a tech vendor with 51-200 employees

Development is straightforward and simple; it uses object-oriented coding by doing drag and drop. The deployment process is quick and easy with great features for testing and troubleshooting.

Reusable components library is an excellent source of information and content to ease and speed up the development process. This feature, combined with a robust infrastructure creates an excellent foundation for driving automation to the next level.

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reviewer1013520 says in an UiPath review
User with 10,001+ employees

Typically, the best improvement of Microsoft tools embedded (as for Excel), and SAP could be very useful (but in 2018.4 there is an improvement on SAP BAPI).

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seniorsp1018671 says in an UiPath review
Senior Specialist - Controlling Service at a pharma/biotech company with 10,001+ employees

A user receives data from an Excel file and then enters the data in the internal website/tool to calculate the price. So we automize this process using UiPath.

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reviewer1019496 says in an UiPath review
  • Financial domain
  • Excel automation
  • SAP automation
  • Citrix automation
  • Usage of Orchestrator queues
  • RE framework
  • Automating password resets
  • Security and governance
  • Highly elastic scalability
  • Work queues
  • Rules-based exception handling
  • Large group deployment
  • Rapid development support
  • Centralized repository for version control
  • Execution logs and credentials.
View full review »
Arunvinodh C says in an UiPath review
RPA Developer at a tech services company with 51-200 employees

Data scraping is more valuable as the performance and preciseness are excellent. Now UiPath introduces UiPath GO which has a wide number of activities, and it is really useful for us. 

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Arjun S Meda says in an UiPath review
Robotic Process Automation (RPA) Evangelist | Startup Community Builder | Public Speaker | Ex - Info
  • Excel automation: It has activities related to most of the functionalities in Excel and makes life easier for anyone who spends a significant amount of time in Excel for analysis and reporting.
  • PDF automation: It performs well in reading native PDF documents.
  • Email automation: It integrates well with IMAP, SMTP, and POP3 apart from supporting Outlook and Exchange which are used extensively in large corporations.
  • Web automation: The use of UiExplorer in extracting the properties of web elements and easy modification to improve the re-usability of workflows.
  • Windows automation: It works well with Windows-based apps for updating information received in Excel spreadsheets and to capture the information and reports generated in the apps.
  • Mobile app support to monitor bot health and status of the workflows.
  • OCR integration works well with third-party engines.
View full review »
reviewer1031013 says in an UiPath review

Automating the manual work such as daily work like data entry jobs, accounting work, storing in Excel and filtering the mail.

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FelipeRangel says in an UiPath review
RPA Developer at Global Hitss

Integration with OCR, Excel, PDF, SAP, Outlook, since they are primary functions in the day-to-day operations of a company working with PDF, Excel.

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AbhishekRastogi says in an UiPath review
User at itcinfotech

I have completed an aviation project using this tool. It provided a nearly smooth and seamless performance. The environment was Windows, and we had to automate the Windows-based application. We had to extract data from Excel and put it into this tool and run the tool to get the results. Those results will then be sent to Excel again and will be used for providing better aviation data to the pilots.

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Sanyam Jain says in an UiPath review

I love the ease and smoothness of the tool. The company has its own academy in which you can learn from fundamentals to advanced level. Each time you complete a level, they praise you with a certificate so that you keep being motivated. Personally, I have half completed level three. The tool can be accessed easily either when you want to schedule a task on VM or on your own computer. Generally, I do data scraping and automation tasks, for example, I scrape the Twitter data using hashtags. I scrape +ve and -ve tweets to an Excel file up to some pages and then analyze the text into +ve and -ve tweets using natural language text understanding.

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HimanshuJain says in an UiPath review

There are multiple use cases:

Automation of manual Excel workflow: Previously, our account support executive used to manually prepare client Excel sheet using a variety of third-party integration. Data flows manually into Excel and is then exported manually to a different system. What a fantastic work done by UiPath using integrations and webhooks. We almost saved 24 hours of weekly effort per employee and imagine we have to do this every time of the year and for hundreds of clients.

Automated data entry: Automated data entry of generated invoices was made so much easier with OCR recognition that we are trying to explore it in more departments like human resource and support systems.

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reviewer1033407 says in an UiPath review
User with 1,001-5,000 employees

The software, in general, is very well done, as there are many add-ins for different use cases/environments to implement robots. Especially Excel and SAP activities are working very well.

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FelipeRangel says in an UiPath review
RPA Developer at Global Hitss

We are currently implementing a solution for a large telephony company to migrate data between systems. This data is fetched from a system A and placed on a system B. Much of UiPath's functions are well used, such as integrations with PDF, OCR, Excel, and a few others. The financial return tends to be large since the robot manages to work 24/7 and with almost zero errors.

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Wladimir Corrêa says in an UiPath review
Developer RPA at Student

Integration with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail, as they are primary functions in the day-to-day operations of a company.

View full review »
Vijay Borkar says in an UiPath review

Features like:

  • The optical character recognition is excellent; I have personally tested this product.
  • Credential management is also one of the best. 
  • Stability and UI responsiveness is good.
View full review »
reviewer1035324 says in an UiPath review
Risk Advisory - Staff at a financial services firm with 10,001+ employees

We used UiPath to improve PMO efficiency internally. We programmed the bot to match receipts to expense report listings based out of Excel in order to confirm accuracy for client billing. This was a process that previously required two levels of review and about seven hours per person to complete.

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Renato Zeola Moselli says in an UiPath review
RPA Developer - DEX Team Leader at Capgemini
  • The ease of learning, in addition to the great contents of the UiPath academy
  • Speed to start producing results
  • Extra friendly interface
  • Excellent Orchestrator for managing robots and logs.
View full review »
Danish Ahamed says in an UiPath review

Excellent customer service/technical support with quick response to our query.

View full review »
Rahul Miragi says in an UiPath review

Very good. Polite and helpful. Excellent service.

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FelipeR says in an UiPath review
RPA Developer at a tech services company with 51-200 employees
  • Integration with Outlook, which is the main mail server we use in the company. 
  • Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs. 
  • Data scrapping when we need to extract large amounts of information from websites. 
  • Integration with Excel, when we need to allocate this data in tables or CSV for future use, and many others.
View full review »
Tamshi says in an UiPath review
RPA Developer at a tech services company with 1,001-5,000 employees

I have performed the following use cases:

  • Excel operations: taking data from Excel and using it in the desktop automation (environment: Tally ERP, MS Excel).
  • Email automation: sending, analyzing and receiving mails (environment: MS Outlook).
  • Security-related: such as getting reputation scores of different IPs and sending a mail for each IP which is found malicious (environment: McAfee ESM, different websites to get a score of the IP, MS Excel to store the score of each IP, MS Outlook to send mails to the concerned person).
  • Invoice processing: taking data from a mail and using the OCR tool to extract details of the invoice, inputting the data to a desktop application provided by the client and sending a mail after the successful completion of the task (environment: MS Outlook, Kofax).
  • Web-related use case: taking data from Excel and onboarding to a web application (MS Excel, web application).
View full review »
Hélio De La Rosa says in an UiPath review
RPA Developer at Roberto Faro IT Solutions

Certainly, the integrations with Windows and Google OCR, PDF, Excel, Outlook and SAP are the most valuable within our area of performance.

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César Esquivel says in an UiPath review
Sub Process Manager at Rimac Seguros
  • Automatization of the collection process, downloading information from the web to Excel, and processing this information in our core systems
  • Policy issuing for standard products
  • IT: security accounts maintenance
  • Regulatory reports.
View full review »
Balakumar Mannarsamy says in an UiPath review
Khushal Chate TOSCA Certified Professional says in an UiPath review
Consultant at Wipro
  • Improved the speed of the execution of processes 
  • Eliminated human errors: The manual actions had caused errors in the Excel formula, and it was unknown to the business until the UiPath RPA tool was implemented. 
  • Development was easy with UiPath with the numerous inbuilt activities and support for custom activities.
  • Issue handling was easy with the help of documentation, community and the official support team.
View full review »
Ankit J says in an UiPath review
  • Primary use case: Excel automation and email automation.
  • Secondary use case: PDF scraping and CSV management.
View full review »
Henrik Hanasand says in an UiPath review
RPA Developer at Direktoratet for økonomistyring

While the product is easy to use, it is not easy for all business people to use. It needs to be improved to be like Excel, since everybody should have an RPA tool. So, it needs to be easier to use.

View full review »
Swaroop Kumar Sahu says in an UiPath review
RPA Developer at Danfoss

With Excel applications, it is not able to handle a lot of pop ups. It should be able to do this automatically. We just change the format of the file from XLSX to XLS, but it should be able to handle this automatically. Instead, when something pops up, it gets stuck there. This type of thing are small, but still the process gets stuck. I would like to see better integration of applications to avoid these issues.

We are also making a lot of manual changes in SAP. We are looking for a solution where we don't have to make manual corrections every time, similar to what UiPath did with some SharePoint websites.

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Muhammad Khan says in an UiPath review
Head of Commercial Contracts Business Development RPA at a comms service provider with 10,001+ employees

The Unattended Robots are good and handy. If you have the proper team and environment available, especially a team who is experienced and knows how to develop with a sense of excellence, then a lot of tasks can be done outside office hours. Then, the next day, teams can come in and have the information that they need readily available.

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Jesper Kristensen says in an UiPath review
Business Analyst at Region Syddanmark

I have only been with the company a month, so I am only aware of a couple of scenarios/cases where it has already been implemented, such as:

  • Transferring data from one system.
  • Looking data up on the internet from a browser.
  • Performing logins and copying data tables, then putting them into Excel. Afterwards, manipulating and putting them into the right system.

These are our best cases, so far.

View full review »
Edward Burrows says in an UiPath review
Robotic Process Automation Program Manager at U.S. General Services Administration

We used UiPath Academy RPA training to train 14 people. It was good. I think UiPath needs to do a better job of setting expectations and defining the skill level required. That wasn't very clear to us. We couldn't get a good answer. Therefore, it was trial and error. We were told that people just have to be motivated, but learned that that is not enough.  The trainees need to have some demonstrated technical ability.  We found that some people dropped out because it was too difficult for them. Other people picked it up very well because they had somewhat of a technical background. That would be my message for UiPath, to give better guidance on qualifications in the background needed for training.

One does not need IT coding to learn this, but something within business operations that's somewhat technical. For example, writing Microsoft Excel macros, writing business objects reports, and SQL queries. People who can do those things, they can use UiPath.

I'd like to see the ability to operate in a non-persistent environment. Other than that, I'd like to see more intelligence being built in. We aren't using any intelligence yet, but we'd like to.

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Kenneth Suen says in an UiPath review
Strategy and Analytics Consultant at Deloitte

RPA overall is about routine, mundane, structured tasks. We use a number of them at my client's work in terms of how do we do back office reporting for general deliverables, contract compliance, etc. 

We had a few different reports that we had to do every month. We have to hand-jam them into a very poorly-formatted database which had weird drop-downs. Instead of entering them manually, and spending a day or month just punching in titles and numbers, we compile it onto an Excel sheet and have a bot run and dump all that information. 

All I have to do is tweak what information has changed from month to month. This has made my life a lot easier.

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KamranKhan says in an UiPath review
VP Strategy at Interimage

The support has been excellent and very helpful. We have received a lot of great information and assistance from the UiPath engineers and partner alliance people, who has been very helpful and responsive.

View full review »
Manoj Choudhary says in an UiPath review
Tech Lead in RPA Offerings at Perspecta

I would recommend UiPath and its bots.

Most of our work is with unattended bots. People are more keen to work with unattended bots because they just want to schedule it somewhere in the night and let the bot run, then come in the morning and have it ready.

Everyone in our organization has used the UiPath Academy. We are certified in it. There are three levels of training, which we had to go through before the final certification. The Academy is very good and well-organized. We went through it step-by-step.

One of team members developed a bot in a Citrix environment for a project, and it looked great. From his machine, he connected to Citrix, logged into the application, did some data scraping, and built an Excel file, then provided the data.

View full review »
Conrad Tyson says in an UiPath review
Data Analyst at BAE Systems

I personally do a lot of process automation and data visualization. I work with a lot of people in procurement and finance to pull data from a lot of different systems, consolidating it, and creating reports, then presenting it. What I do a lot of is taking that consolidated data and creating automated reports with Microsoft Power BI and visualization tools. A lot of where people get hung up is pulling the data and the amount of time it takes to do that. So, people want to be able to automate their processes, as well as have my reports.

When I heard about UiPath, it addresses the initial problem of having to constantly pull data, get updates, consolidate the data, then model it in Excel or other sources, like databases. Being able to speed up that process, then connect it to automated reports, can fully lay out that entire pathway. 

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Jeremy Gilliland says in an UiPath review
Chief Automation Officer at JOLT

Being a person who has held every RPA role from developer to analyst, architect, and executive, one feature I think it needs - from a documentation perspective - is the ability to easily extract variable details and data. They do have a Variables panel that you frequently interact with, but I constantly have situations where those need to be adjusted or I want to be able to present those to a business. Sometimes it's difficult to extract those, and if you're not tracking them while you build, you can quickly get into 200 to 300 variables in use, especially using the RE Framework where you're passing workflow arguments in and out. I would like to see something like that.

In addition - and obviously UiPath is aware of this - we have to continue to improve the OCR capability. Computer Vision is excellent. I've used it on Azure. I've created PeopleSoft environments and worked through the Computer Vision feature. It works amazingly in a Citrix environment. But I speak with multiple organizations and a lot of them have the same problem of processing documentation from the mail room or from vendors, etc. That's a huge component. If we can get that embedded in UiPath, so we don't have to rely solely on OCR vendors like Captiva or ABBYY, that would be a huge step forward in being able to service all organizations.

There could be improved logging and functionality. But if you truly understand the software, adding logging to what the bot is already doing is as simple as typing on the right line. It's incredibly easy and you can embed it. Even though what it currently logs is limited, it's easy enough to create logs or reporting without a lot of effort.

Outside of that, it's really hard to come up with other recommendations. The software is solid.

View full review »
Kalyan Appana says in an UiPath review

Our primary use case is to develop automation projects, like automating Excel activities for repetitive tasks and operations on files. We also automate operations on Citrix. With UiPath we can easily manage all of the projects in a single page (i.e. in orchestrator).

View full review »
Birinder Singh says in an UiPath review
Founder | RPA Solution Architect at Auxiliobits Technologies

We provide professional services around RPA and UiPath, and we have certified developers in-house. I have helped many organizations to set up their Center Of Excellence in a hybrid model, wherein the stakeholders and developers are shared in-house and with our company.

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Aaron Falk says in an UiPath review
Process System Administrator at Rich products

The technical support for this solution is excellent. They got back to me really quickly and provided the solutions that I needed. It was very helpful.

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Terry Yoo says in an UiPath review
Sr Finance BI Manager at Vulcan

We're starting within our finance group, so a lot of different processes in our finance group are being automated. Our main project was for our tax department, extracting data from PDFs and putting them into Excel.

We have two people involved with RPA in our company.

We just purchased this solution last week so we're still installing everything. We did automate four processes with the community edition. The length of time in development varied by the process. The longer ones required help from UiPath. They came on-site for the PoC, so that helped us out. Some other easy ones we just did ourselves within a couple of days.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say that it is a four. But with Studio X, I think it will probably be a five. I say four because as you get more complicated with your processes, you need to learn how to code and there's a brunt learning curve. A lot of people will get turned off by that. So, I made some good sessions with Studio X, it's all drag and drop, mostly, so that's perfect for the business users.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. We are actually in the process of taking it right now. It's good that they have something like that available. There are not that many who have aced it.

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Robyn Albert says in an UiPath review
Assistant VP of Robotics at Open Logix

We are using the unattended robots and Orchestrator modules of UiPath.

We have built close to fifty processes in the three years that we have been a client. Our primary use case, the one the gives us the biggest relief, is the processing of premium border rows. The robot will pick up Excel files with between four hundred and a thousand rows of data, and then does the data entry into our policy issuance system.

All of our automation runs in a virtual environment and we do not have any problems. At the start, of course, there were a few bumps in the road, but we got it figured out and now have no issues at all using the VM.

When we began working with automation, I was the leader and I had three BAs and three developers offshore. When our company decentralized, we created three other robotics divisions. There are now twenty-eight of us including the project manager, the BAs, the testers, and our developers. People are spread across four different divisions within the corporation.

With respect to how easy it is to automate our company's processes, I will consider the individual components. With the Orchestrator, on a scale of one to five, that's easy, it's a five. It is very evident how to use it. The Studio, I am not a developer but I got six developers up and running on it in a very short period of time. It has a very short learning curve, so on a scale of one to five, I would rate it a four.

My rating of four is because I know that we had some challenges with using the recorder. Things would shift and there were a couple of things that had worked and then stopped working. We found a little instability, and it was hard for us to know whether it was us, or the application, or the studio. Ultimately, we were not able to get a final answer on the root cause of those problems.

We are no longer experiencing these problems. When we upgraded, a lot of that went away. Also, when we went to Orchestrator, a lot of that went away. Exactly as UiPath had told us when we went to them with the issue, they gave us some solutions and once we implemented them, the issue was corrected.

I did not attend the UiPath Academy, but my Business Analysts took the BA course and my offshore developers all took the Academy. On a scale of one to five, judging how beneficial it is, I would rate the training a five easily. Before the Academy came around, they were kind of self-taught. When they took the Academy, it closed some of their gaps.

When we started with this solution, we did a PoC with the help of a UiPath developer. In two weeks we built a PoC for a bank reconciliation, which was pretty fast. That helped us decide whether we wanted to go with the product, and of course, we did. After that, we took the code, which really didn't have a lot of bells and whistles in it, and we gave it to one of our developers to really soup it up and make it more robust. That took them about a month to do.

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Thomas Mathews says in an UiPath review
President at Onq technologies

We have clients for which we provide people to perform various processes. Parts of those processes are exceptions that could not be done by these people but were very time-consuming. We have automated those exceptions so that now, we don't have a percentage of our staff evaluating those exceptions every day. They now run flawlessly one hundred percent of the time. Our clients are happier and we're happier.

In terms of eliminating human errors, UiPath is excellent at that. We have one hundred percent accuracy on all of our automation.

This solution saves us time and it saves our clients time. I would estimate the savings at ten percent where automation is deployed. Some of the automations run slowly but they run around the clock.

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reviewer1214604 says in an UiPath review
Product Manager at a financial services firm with 201-500 employees

We have seen a return on investment and some performance benefits. For example, we were able to pretty much completely automate one process that had two FTEs (Full-time Employees) who were spending 40 hours a week completing a process. Using UiPath we were able to almost completely automate that process and bring that workload down to 10%. So now the bot does 90% of the work and they just handle Excel

I think I could say we'll save approximately $400,000. Somewhere around there. But it isn't just financial savings. The solution helps to eliminate human errors, saves the organization time, and allows the reallocation of resources. I would say, based on the use cases that we have, we have saved roughly 60% of our effort on automated processes. So the users are now managing business exceptions that they may have and are handling things on a higher level.

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Shashi Singh says in an UiPath review
Director of Shared Services Automation and AI at Virign Media Business

I would rate the product's stability as three and a half, based on our experience. This relates directly back to where we've had challenges. Some of the integration with more mainstream products, like Excel, for example, has been questionable at times. It's just striking that balance between the fact that we want it to be democratized and easy to use by everyone, while we don't want to be in a position where we're forced out of the route to use macros necessarily within Excel. We want the UiPath software to be just as quick and easy to use as that more technical solution. Otherwise, we lose the benefit of having it. It shouldn't be technically inhibited.

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Storm Pracht says in an UiPath review
RPA Developer at Security benefit

We are in the finance industry, so we use Studio and Orchestrator to automate a lot of Excels and making reports.

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Murali Kothapalli says in an UiPath review
Senior Analyst at Salt River Project

The ability that this solution has to work with Excel is really good.

The SAP feature looks helpful and we are going to explore that functionality in our next project. 

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Parvez Mohammad says in an UiPath review
RPA Architect at AXA Equitable

Approximately five people in our organization are involved in our automation program working in the CoE (Center of Excellence). There are four developers and there are 200 users including business users. So, you can say there are around 250 people currently involved in this. I don't think scalability is an issue.

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Ever Espinoza says in an UiPath review
Monitor Technology at Equifax Inc.

We used a consultant and our experience with them on a scale from one to five where five is the best, I would say they were a five-out-of-five. They knew what they were doing and were excellent in promoting the deployment. We have no complaints about their services or the result.

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Jeremy Rank says in an UiPath review
Application Support Engineer at Centene Corporation

We did use a consultant for the deployment. The company was PwC (PricewaterhouseCoopers International Limited). On a scale from one to five where one is very bad and five is excellent. I would rate our experience with PwC as a three. They are not rated higher in our case because they didn't provide us with the best resources. They sent a younger team that seemed not to have really ever used UiPath.

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reviewer1214661 says in an UiPath review
Health Systems Specialist at a government with 10,001+ employees

We did not use an integrator, reseller, or consultant for the deployment. We used internal staff and the UiPath engineers helped us along.

On a scale from one to five where one is very bad and five is excellent. I would rate our experience with UiPath as a five. They have been very responsive and have given us engineering support at no cost. They seemingly did that just to ensure that we were successful.

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reviewer1214667 says in an UiPath review
Consultant at a financial services firm with 501-1,000 employees

The most valuable features are the scheduler, queues, and activities. The activities are there for applications like Excel, Word, and Outlook.

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Wayne Ahrens says in an UiPath review
Engineer at a construction company with 5,001-10,000 employees

The most valuable feature for us has been the ability to take data out of where we have it — Excel sheets or wherever it may be — and translate it into customer-owned Citrix environments. Our primary core is engineering. A lot of our business requires us to take data what we have developed as part of the design process and relay that into work orders or other process triggers, ordering triggers, or material ordering, or different things for our clients. Allowing us to interface local data with Citrix environments is going to be a big deal.

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Victor Sirianni says in an UiPath review
Business Intelligence & Automation Manager at a manufacturing company with 1,001-5,000 employees

I'd say the customer support is nothing short of excellent. We've had access to both technical and business experts as needed, and have regular conversations regarding challenges, successes, and the path to full-enterprise deployment.

On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy RPA training for our team as a four. It's no substitute for programming experience and computer science knowledge, but one of our Accounting Analysts and a Process Engineer each completed the first course and within a couple of weeks were producing basic automations. It's a fantastic entry point both for non-technical and technical users to learn about RPA and get up and building fast.

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reviewer1214679 says in an UiPath review
Transformation Manager at a computer software company with 10,001+ employees

We knew we had to invest in a new solution because when there are two categories of data, it is very useful to implement them with UiPath. We previously did this manually, as in with Excel and similar tools.

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YAWANTWI-ADJEI says in an UiPath review
Data Visualization Specialist at Data Catalyst

The most valuable features are PDF, Excel automation, and web scraping.

The Try-Catch feature is awesome.

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reviewer1245933 says in an UiPath review
User at a financial services firm with 10,001+ employees

The product should be made more friendly to non-programming users, as some functions require a background in VB.NET.

UiPath should also add activities for the Excel application like formatting Excel columns and rows.

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reviewer1248315 says in an UiPath review
RPA / AI Senior Developer at a financial services firm with 51-200 employees

The first process automated by this solution was downloading reports from SharePoint and injecting them inside an Excel sheet that was filled with formulas. This was done in order to produce output files that are then uploaded back into SharePoint and sent by email using Outlook.

The environment was Windows 10 (desktop), and the process uses the user interface to do all of the SharePoint tasks, except for the Excel ones, which are made in the background.

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MichaelSanders says in an UiPath review
Principal Engineer at Salt River Project

One use is in our corporate tax accounting group. Our environment includes systems such as SAP, Vertex, several homegrown, and of course Excel. Other use cases include automating a timekeeping system and performing cell phone bill analysis. Environmentally, all use cases involve different systems.

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reviewer1249323 says in an UiPath review
User at a K-12 educational company or school with 501-1,000 employees

I use it to provide training on UiPath.

In the past, I have used UiPath to automate the debit card activation web portal. The task is to read data from Excel and put it into the web portal.

I used it for DMS portal automation as well, after reading scanned PDFs and updating data in the DMS portal.

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reviewer1250724 says in an UiPath review
User at a university with 51-200 employees

They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work.

The OCR functions need to be improved.

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reviewer1249089 says in an UiPath review
Customer Experience Specialist - RPA at a computer software company with 5,001-10,000 employees

The most valuable features are the ability to interact with almost all applications in Windows, ease of programming, excellent forum support for developers, free academy training, Orchestrator capabilities for BOT handling, and Citrix-supporting features during development.

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Sourav Kumar Das says in an UiPath review
Full Stack Developer at a tech services company with 11-50 employees

The features that are most valuable are Excel Automation, Web Automation, Web Scrapping, and CV Automation. We had small tasks so we used these types of automation. As a trainer, these automation types are useful.

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reviewer1250673 says in an UiPath review
User at a tech services company with 501-1,000 employees

We have many successful cases where the customer has noticed an important reduction in processing time while also maintaining excelent quality.

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Lakshman Ganta says in an UiPath review
RPA Developer at Tata Consultancy Services

We use UiPath for:

  • Financial domain
  • Excel automation
  • SAP automation
  • Citrix automation
  • Usage of Orchestrator queues
  • RE framework
  • Automating password resets
  • Security and governance
  • Rule-based exception handling
  • Large group deployment
  • Centralized repository for version control
  • Execution logs and credentials
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SnehamayiSenapati says in an UiPath review
RPA Application Developer at Fujitsu

The features like Data Scraping, Excel Automation, Mail Automation, System Automation, Secure credential activities, User events, and App integration are valuable to us. The integration like ABBYY OCR and Tesseract OCR are helpful. ABBYY OCR is a very good activity that can identify handwritten text, but to use this requires a licensed version.

UiPath requires less code writing and is user-friendly compared to some other solutions. The standard things can be automated very easily. The drag-and-drop activities make life easier.

The most beautiful activity is sentiment analysis, where we can predict the good reviews and the negative reviews. This gives us a great advantage.

Integration with different tools makes easier by using APIs.

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reviewer1250688 says in an UiPath review
User at a tech services company with 51-200 employees

The most valuable features are Excel Sheet manipulation operations and the Data Scrapping Wizard.

It provides for easy implementation of the project, where we can easily develop without coding, and there is well-defined process management in the orchestrator.

I can easily get support from the UiPath forum and through the mail.

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reviewer1251909 says in an UiPath review
User at a tech services company with 11-50 employees

UiPath is a very complete software and allows you to make different robots depending on the system. Its main function is to save time and automate project management, which it does very well. It allows you to remove software and in this way, you will return to Create them but automated so that artificial intelligence (AI) can work correctly. It collaborates with employees.

It is possible to automate, for example, Excel files so that the forms can be filled automatically and not manually.

Overall, I am very happy and I recommend it.

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Mohan Negi says in an UiPath review
Senior Consultant at PricewaterhouseCoopers

Primary use cases involve the following automation environments and processes:

  1. Oil and Gas Domain: Automation of various applications specific to this domain such as Gopher, Tow, Toad, Excel, and various browsers.
  2. Finance Banking: Here we have to deal with various legacy applications with a lot of PDF and Excel-based automation. UiPath comes with a lot of reliable solutions here.
  3. Healthcare: Automation is a big challenge because the Healthcare domain is not a simple thing to automate. The ML extractor and Intelligent Automation activities are best to use here.
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Ruby Goyal says in an UiPath review
Technical Writer at a cloud provider with 51-200 employees

Its dashboard is quite easy to use and you don’t need to have a programming background to understand it.

You can record screens on Excel and download it on the cloud.

You can also get quite a load of data from the web and use it for your processes without any manual effort.

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Umar Farooq , OCS says in an UiPath review
Oracle ERP Consultant at Al Falak

The most valuable features are the UiPath studio tools with the recording feature to capture the navigation of the process on the screen.

The Excel data, which takes a lot of time to upload in software like Oracle and SAP, can be done through the screen instead of the back end.

I personally use the features of uploading the massive records from the front end through the UiPath studio instead of uploading them through the interface table, which sometimes gives an error resulting in having to troubleshoot and check the logs of the application. It has benefits of its own but sometimes in such cases, UiPath is very handy.

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reviewer1261035 says in an UiPath review
Business Analyst RPA at a tech services company with 10,001+ employees

UiPath is easy for the clients to use. We have an Excel file that contains the parameters and this is used to start their applications.

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Nilesh Pawar says in an UiPath review
Principal Solution Architect at a tech services company with 10,001+ employees

RPA Automation has accelerated heavily within the organization. 

It started with task automation and ended up with process automation.

  • Increased Operational excellence - With multiple FTE savings every month.
  • Lowered operational cost with a minimum saving of 780+ Man hours every month.
  • Overall $1 million annual savings through improved process efficiency.
  • Increased Shipping Order execution velocity by 2x times -At least 10,000 orders in every 4 days.
  • Amplified shipping process efficiency and employee productivity by 100% - with one click execution.
  • ABCDi (AnyBody Can Do it) technique enables Zero dependencies on SME requirement to perform the task and Zero dollars spend on training the Shipping operators.
  • Prevents human error, increases data accuracy, standardization, and quality of data for the shipping process.
  • Excellent ROI with investment cost recovered in 1.25 months timeline and an Annualized ROI for 5 years is 68.50%
  • Built from LTI Novigo Automation Framework, it provides the agility and speed required to customize and deploy the solution quickly.
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reviewer1427226 says in an UiPath review
Managing Associate at a legal firm with 51-200 employees

We mostly value the fact that it easily interacts with existing systems. We don't have to go to a complex interface to access public information to send the emails, etc. This is the good part.

Its ease of management is okay. Our attended robots have some Excel files that we use to manage and configure the robots. It is quite straightforward.

It has helped relieve the legal staff of the burdensome task of searching on the public registry. For them, this has been a big improvement. It saves time and also the risk of human error has been reduced, because now the robot does the work. So, you don't get bored when you check 2,000 companies on the portal. The staff is overall more satisfied because they can do more value-added tasks than performing this search.

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Alex Birsan says in an UiPath review
Partner at Filip & Company

So far, the experience has been excellent. I would rate the solution 10 out of 10, but we haven't finished the implementation.

Look internally what your needs are. Try to identify what you could improve with software robots, ensuring these needs are clearly identified and the product is fit for purpose. Also, you should make sure there will be buy-in in the organization, so people will actually use the product.

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WorkFusion: Excel
Dario Casubolo says in a WorkFusion review
RPA Lead and IT Manager at a manufacturing company with 51-200 employees

The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel.

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reviewer1373997 says in a WorkFusion review
Analyst, Intelligent Automation at a financial services firm with 10,001+ employees

WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities.

The RPA Express solution is a free addition to the current Enterprise Agreement the Group has with WorkFusion and provides an excellent entry point into Robotics for new "Intelligent Automation Practitioners". 

Training has been standardized and formalized Academies have been set up.

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reviewer1387212 says in a WorkFusion review
Head of Intelligent Automation - Africa Regions at a financial services firm with 10,001+ employees

I do not ever have the need to contact the WorkFusion tech support directly. We have got a Center of Excellence that supports us from a group perspective. We deal with them and they deal with the vendor if anything needs to be resolved.  

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NICE Robotic Automation: Excel
Marc Lee-Smith says in a NICE Robotic Automation review
Group RPA & AI Platform Manager at Thomas Cook

The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based, so they could develop though the browser for Excel. I believe NICE is already heavily investing in that, and I'm looking forward to getting my hands on that to have a quick play.

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Kryon RPA: Excel
Francesco Pecchioli says in a Kryon RPA review
Senior Digital Business Consultant at HNRG

Automating a process involving SAP and Excel operations. Such operations require access to SAP TRX, export in Excel file, and running Excel macros.

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Yaniv Straus says in a Kryon RPA review
Delivery Manager at Delek

I think our version is two versions behind. I just had a talk about it last week with our account manager at Kryon and we planned together to upgrade the environment once per year. In my opinion, today, if possible, it would be better to have it done automatically, like an application on your smartphone. Or even if done manually, the upgrade should just be "next, next, next," and it's upgraded, rather than making it a project to upgrade. In the digital era, that is one of the expectations, that it would be easier.

Besides that, it's all about functionality: What you can do and what you cannot do. I'm not very familiar with the competitors' solutions, so I'm living in the world or Kryon functionality. Sometimes I'm looking to automate something and it's not there. That doesn't mean that it's not possible.

In terms of additional features, the sky is the limit. For example, we are working with Oracle ERP. It would be great if there were built-in functions or commands to integrate with the Oracle application, and not everything through capturing screens and going from there. Currently, there is only an integration with Office, mainly to Excel. I understand that Excel is much more popular than Oracle in terms of use and in terms of integration. For an organization that works with the Oracle application, I would love to have even a plugin or a tool kit for that - maybe to SAP as well.

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BIAndWare660 says in a Kryon RPA review
BI and Data Warehouse Developer at a financial services firm with 501-1,000 employees

I would highly recommend getting a commitment from the vendor - and not only from Kryon. It's hard to get the vendor's commitment and to know, when you sign the agreement, what the SLAs for dealing with your problems are, and how committed they are to you as a client.

The second thing is that more important than the source of the RPA solution is the way your company handles the automation of processes. It's a very big issue in a company. Employees are scared they will lose their jobs. It's something you have to deal with no matter what the RPA solution: how you manage these changes in your company. Kryon and others have a very methodical way to do this by creating a center of excellence, etc. It's very important to do this even before you choose your vendor.

You need to address peoples' fears, that's the main thing. A good organization will not send people away, but will find them more valuable things to do, instead of the very routine things that RPA can do instead of them. You have to address many people at many levels, that this is something that you have from now on. Every new product, everything you have, they should know that you have an automation tool that you can use. It's very powerful. It's helping make things more accurate and faster. 

It's a change, not just because people fear losing their jobs, but in many other aspects. Even management has to know about it, about the capabilities of these tools.

The users are developers. We have two developers and I am a system administrator. This program is for developers who develop the processes. Once the processes are developed, we can replace business users in certain jobs. The three of us, and perhaps two others who are administrators of our VM machines and who deal with security issues, handle deployment and maintenance.

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Guy Blat says in a Kryon RPA review
Head of BI and Process Automation at a financial services firm with 501-1,000 employees

We haven't used the Process Discovery from Kryon yet. We started with processes that we analyzed and found to be suitable for automation. We find that the product, the Kryon Studio, to be very good at doing task automation. We are now scaling out and going to new processes.

The decision we made to develop the processes by ourselves with our team was a very good decision. The onboarding process along with Kryon's Customer Success - if you work together with them and consider them as partners - will work very well.

Regarding the solution's ease-of-use for business users, we use unattended automation so business users are not part of the process. For us, businesses users do not interface with the system.

In terms of finding and prioritizing processes that are ripe for automation, Kryon offered its service in analyzing processes and finding the right candidates for automation. But we were working with a consultant from Strauss Strategy. We are working with them in finding the processes.

We have a center of excellence team which contains two developers and there is a team leader who is responsible for RPA and for other tasks which are not related to RPA. So we have about two to two-and-a-half persons working with Kryon.

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Director02e8 says in a Kryon RPA review
Director of Information Management and Development at a financial services firm with 501-1,000 employees

We have two primary use cases. One is the back office. We're a bank and we are automating some work of the bankers - mostly manual jobs like typing Excel data into our legacy systems and the like. The other thing is automating testing. We have really difficult scenarios involving both legacy and web systems. We hadn't found the right tools to take testing all the way from start to finish. But we have found Kryon very effective in that direction.

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GururajSubbarao says in a Kryon RPA review
Director at a tech services company with 10,001+ employees

My advice is to follow the right set of instructions and best practices, even before you implement automation. Look at what is available, at how you do it. If you don't follow those instructions, you may find it difficult, but once you know exactly how to use it and what to do, it works. Have training properly done and after that start looking at implementation.

It's really good for end-to-end RPA. The way we work is we do a discovery manually rather than using an automated discovery process. Once we identify a process and we run through a complete lifecycle of it. We then work on the design elements, how to run the exceptions, etc. We make sure that UAT is done, that it is tested well. We then make sure that the business users accept the process, how it's going to work. We then validate the bot, make sure we get a sign-off from them, and then we go to production. We do one week or two weeks off thorough checking on production to make sure there are no exceptions or issues. We then hand it over to the client to run it.

In terms of the ease of use of Kryon for business users with no technical background, that's a key area. What we say to them is, if you're not familiar with Kryon and you want to automate, there is a basic, fundamental, one-day workshop. It will give you at least an idea of how to record, what the options are, what you should look for - the key things to learn about some of the elements of the Kryon platform. Then they're good to go. I see that users are then happily recording things and playing them back. So Kryon provides ease of use where they are not really struggling. If somebody knows Excel, that person can easily run Kryon.

We have business users and we have some developers. It's a small team of five to eight people, including the business users. In terms of deployment and maintenance of Kryon, we currently have a very small number of processes. There is an agenda to grow big. We're looking at more than taking more 30 live so we are bringing in external consultants to help us do that job. We want to keep a lean team right now, because once we go live we will need to do more of the production support and maintenance of the bots. We will only do small-scale development in-house. If it gets to a complex level, we will get a team of consultants to help us. In terms of infrastructure, we have one guy dedicated to that right now.

I would rate Kryon at seven out of ten. There are the migration issues and they need to support web-based apps.

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Jared Wright says in a Kryon RPA review
Operations Technology Specialist at Aquent

The advanced Excel functionalities are really convenient because we work a lot with spreadsheets. It’s also easy to use the HTML selectors on most major sites. It’s just a click and it picks it up. There’s not a lot of no hard-coding with it.

While I have some technical background, everything is self-taught. I'm not necessarily a developer myself, but picking up the tool, with the training they provided, has been pretty easy. I’m currently the only person using the tool in our company.

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Charlene Chang says in a Kryon RPA review
RPA Consultant at SingTel Internet Exchange

Our company buys products from vendors and sells services to end-users. Most of the RPA processes done in Kryon are related to order raising, as well as retrieving reports. We have automated processes involve SAP, Pegasus, ITSM tool, Words, and Excel.

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Justin Kruse says in a Kryon RPA review
Operations Consultant at LTCG

The read from screen functionality needs improvement

We still do a lot of stuff in the user interface. Finding UI information and split UI need improvement.

I would like them to add more functionality from Excel, especially when you pull data from Excel.

We've had a lot of good success using this solution for the full-cycle of automation from the discovery of processes to turning on the automation and scaling it up. We would like to see having a little more specific documentation, or some of the examples be easier to find. One of the big things that we get directed to now is the Kryon Community page, but a lot of that wasn't in existence or publicized when we started doing our training and education. Now, we're stumbling through using it. For the majority of the time, we have either had to try and interpret what the instructions meant or do a service desk ticket.

I have had two people go through the online training. My feedback would be that they need to focus a bit more energy on that. I would like to see that online training be a bit more comprehensive in the projects that they create, so we can say, "Here's what we have," or, "Here's what we need." I don't know if maybe they should sit down and try to develop "training" documents as well. Or, like dummy wizards, where you have to copy and paste this wizard, start from scratch and learn these steps, then you put it together to make it work, which would be similar to what we did with the in-house training. 

They could add a bit more to the online training too, since it's still relatively new for us. We don't have a "dedicated" team of people who do this. This has been a learning experience, because we only have a limited number of people who can dedicate hours to it.

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Adam Staude says in a Kryon RPA review
Manager, Application Support at a consumer goods company with 1,001-5,000 employees

Our company has seen crazy growth over the last 10 to 12 years. We have been up 20 percent year-over-year for that amount of time. Without some of this automation, we would not have the time to invest in developing a full solution or custom applications to handle some stuff because things are changing so quick. It's not worth the investment or there is not enough time to keep up. Constantly hiring more people isn't always an option either. It's sort of a necessity with the growth that we've seen to use this to help with some of the pain points that we have just around growth challenges. Especially at the higher levels of the organization, they see quite a bit of value in the solution.

It has really helped us with efficiency and accuracy. We literally have teams of people just sitting in front of a computers typing in data from Excel sheets all day. That is all they do. We have so many other roles and new challenges associated with our business growth that we could use those bodies. People who have been with the organization a while that we can take those people and say, "Instead of just manually keying all this stuff, go work on something that's a value-add. You know the business and you're familiar with our systems, so go do this instead." That is the biggest win, especially with our state's unemployment being pretty low and filling jobs can be a challenge when finding good people. We want to take the people that we have and leverage them for the things which really help the organization.

It is still a small footprint. In the last 30 days, we've automated 216 hours of work. That is not a lot. However, when you talk about how many people hours that is, it's probably double, if not more than that. So, it is not a huge impact, but in the couple of places that we've deployed it, it has been nice to be able to just send an email in and have it turned around to you from the bot. Within 10 to 15 minutes, the task is done instead of having to send it to a person and rely on them to do it, then get back to you, or they might be on a lunch break, etc. Some of these are critical areas where there's not a lot of time. It's definitely been a benefit to those departments.

I don't think it saves any time from the analyst or IT side. It is an investment upfront to build this stuff and to dig in and find where the opportunities are. We just installed the Kryon Process Discovery service, but we haven't really used it a whole lot yet. Therefore, I can't speak to its efficacy. Hopefully, it will help in this area. 

They make it pretty easy to use this solution for the full-cycle of automation from the discovery of processes to turning on the automation and scaling it up. We just installed Process Discovery. In theory, that should work quite well. It recommends what processes if identified are best for automation versus those that are highly complicated or have a lot of bearings. We haven't gotten the value out of that yet because it's brand new. 

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Reviewer46830 says in a Kryon RPA review
Senior Systems Analyst RPA at a hospitality company with 10,001+ employees

It has benefited our organization through automated rates and pricing. We built an automated rate system that runs four times a day. Our initial analytics coming back from that rate system for a single two-day period in July performed over 25,000 individual rate changes across just under 600 hotels. 

With this volume of activity, there is no way that we could hire enough revenue managers to perform those volume of rate changes. This rate system has allowed us to be more responsive and competitive with our rates with less human involvement. It is leaving our revenue managers free to work with properties, identify special events where things might want to be increased, etc., rather than spending their time updating rates. Instead, they can now just submit a special event and what they want the rates to be, then the system will adopt these into the existing strategy that is being implemented automatically.

It has been straightforward and smooth to use this solution for the full-cycle of automation from the discovery of processes to turning on the automation and scaling it up. We have three dedicated environments: development, UAT, and production. We build things out, then test them in development. It is very easy for us to transition them out of development into user acceptance testing. Once our users are happy, it is a very easy, seamless process for us to transfer that into production, enable the triggers, and turn it on. The ease of being able to bring things into production and through the development cycle is quite straightforward.

This solution has helped our existing workforce embrace the digital transformation of our organization. We have multiple departments currently coming up to us, and saying, "Hey, when can we meet and talk about things? We have things we want to automate." We have other departments starting to to reach out and show an interest in having parts of their processes streamlined or automated. For example, one of the processes that we are working on automating would be a hotel room type of change. So, if a hotel has a bunch of rooms in their hotel, and they want to transform them into a different room type, it is a very long, slow process. It's very monotonous and repetitive. This is a really good candidate for automation. Right now, we are working with that department to automate that specific process. For them to do it by hand right now, it takes them almost a full seven days to perform, but with automation, we can do it in almost half that time. These type of requests happen regularly. Therefore, there are more of them to do than there are people. This automation will allow us to perform the requests that we have faster, but also keep up with future requests.

When we approach the departments about automation, we put a high stress that the solution is complimentary and will elevate the human workforce. This way they can do the more important things while not having to worry about filling out an Excel spreadsheet with 600 fields. Most of them, when they hear that they won't have to fill out all those fields anymore and they'll just have to worry about the more important aspects of it, they typically end up pretty happy. They seem to be pretty receptive to it. However, you'll always run into a few people who will have the concern that automation might take their jobs, but it hasn't happened so far.

With any of the processes that we have deployed, the accuracy and rate of errors coming back is much lower than what we would typically see. There have been a lot less things going through the automation that we need to adjust, fix after the fact, or touch manually.

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JoelStrassburg says in a Kryon RPA review
Director of Process Engineering at a healthcare company with 1,001-5,000 employees

Spend time focused on standing up your center of excellence around the solution. Kryon gave us some great advice on that in the sales process regarding defining what we're trying to do with it. Get key sponsors and then get a key team that works through the implementation, together.

What we're learning from using the solution and what we're really still trying to figure out is what is a good candidate for an RPA process, versus the other ways we could automate, whether it's process elimination or deploying some of our core engineering teams to write different tools. We're still trying to figure out what the framework is for picking the best processes.

The processes that lend themselves to RPA are processes that are highly repetitive, high volume, low-judgment types of processes, where you can write down the process in a Word document, write down the logic, and then turn that into an RPA solution.

We haven't been able to make that leap yet, in terms of Kryon's full cycle of automation from the discovery of our processes to turning on the automation and scaling it up, but we see the potential there. We haven't quite gotten to that point yet, given how early on we are in our journey.

When it comes to using the solution, for both business users and developers, you do have to have some technical background to use it. It's unlikely that you would deploy it to somebody who doesn't have any background in it. But people who are somewhat technical have been able to use it pretty successfully.

I would rate Kryon at eight out of ten. It has a lot of potential and we see that potential. It needs a few more iterations for me to bump that score up higher. It has been a good experience so far and we're looking forward to the future.

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IBM Robotic Process Automation (RPA): Excel
Sornsarun Ratananopadonchai says in an IBM Robotic Process Automation (RPA) review
Senior Solution Engineer at Stream I.T. Consulting Ltd.

The solution's ease of use is its most valuable aspect.

The user interface is very good.

It's easy to develop code. I can click on items and simply drag and drop. I can even open the modules in Excel. It makes everything very simple.

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ProcessRobot by Softomotive: Excel
Software Engineer at a consultancy with 51-200 employees

There are some limitations when it comes to automation with Excel.

Better support is needed for building custom components on top of ProcessRobot.

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BotFarm: Excel
reviewer1264746 says in a BotFarm review
Sr. Director at a financial services firm with 10,001+ employees

We used the solution primarily for reconciliations. As a service, it requires matching the debit and credit information for the fund, so it's basically a combination of a custom-built application, integrating with Outlook and with Excel. It functions on the Windows 10 platform.

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Blue Prism Cloud: Excel
reviewer1137633 says in a Blue Prism Cloud review
RPA Lead Architect at a tech vendor with 201-500 employees

Our primary use case is for reconfiguration. We use it to do our monthly reconfiguration reports. We have an Excel sheet and it logs in to a web-based application and needs to compare the monetary amount of each and every agent of the product. Once it does the monitor, it collects the respective data and creates an output that is required for reconfiguration.

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reviewer1227903 says in a Blue Prism Cloud review
Head of Solution Development at a energy/utilities company with 10,001+ employees

It's a little too early for us to be able to judge the ROI because we have a long-term view of investment and returns. We expect the return to pay off in four to five years, and we're still only in the second year. If you take the complete investment in the whole Blue Prism RPA center of excellence the ROI is still a few years away, but initial results look promising.

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reviewer1310910 says in a Blue Prism Cloud review
Senior Consultant - Intelligent Automations at a tech services company with 10,001+ employees

The reusability of the solution is excellent. It's a superior feature - far superior to any other tool on the market.

The ease of use is excellent. You don't need to be a technical person to use it. You don't need to have a programming background. If you compare it with other tools they would require you to have a basic understanding of at least one programming language. That's not required here. If you are good at algorithms, if you can write flow charts, you can run this tool easily. 

The solution has the best documentation on the market. It makes it super-easy to install and operate.

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HelpSystems AutoMate: Excel
Jack Frano says in a HelpSystems AutoMate review
Principal at Adaptive Growth, Inc

The most valuable feature is the drag-and-drop interface, which is very Windows-like.

Technical support and marketing support is terrific.

The documentation is online and it's very good.

The integration is excellent. For example, it will integrate with SAP very easily. It's  API 

(application programming interface) is easy to use when and where where required.

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Datamatics TruBot: Excel
Michael Rider says in a Datamatics TruBot review
CTO/ Co-Founder at BankRPA

I would evaluate the customer support as excellent, they're very responsive. Every time I've reached out to the vendor, they've promptly been able to resolve the issue.

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WinAutomation by Softomotive: Excel
Geroge Tzifas says in a WinAutomation by Softomotive review
Chief Operating Officer at NGMROBOTICS LTD

We've been in touch with technical support often. I'd rate their support as excellent. We've been very satisfied with them so far.

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Information Technology Consultant at Evolve

The most valuable feature is the ability to integrate across multiple systems. For example between web portals, excel and email. 

The ability to write a process that covers all of those different areas of technology.

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Microsoft Power Automate: Excel
reviewer1237389 says in a Microsoft Power Automate review
CEO at a tech consulting company with 11-50 employees

Power Automate has allowed us to simplify the business process and improve operational efficiency. For example, we used to manually copy data in Excel from one system to another. This solution automatically copies and manipulates the data between systems and files as we need it.

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Alankar More says in a Microsoft Power Automate review
Sr. Software Engineer at Globant

I really like the Excel operations and the templates that the solution has available. If you're looking for 10 items, chances are there are templates already for six to eight of them. We just have to download or integrate that template and our work has been done for us, in a sense. 

It's really user friendly. One of the coolest features that I've found is when we are writing some functions or some custom line of code, there is specific virtualization that we are working with that we are utilizing for recording. 

In just in one click, we can see any documentation, etc., that we need. It makes it very easy to navigate. 

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Vinai Sankunni says in a Microsoft Power Automate review
IT Team Lead at Kantar

The reason why we are using this product is that we like to use it where we have automation projects specifically for Microsoft products. We can automate to improve productivity and for those applications and simple tasks, it is easy to use.  

For example, suppose I get my email with Outlook. There are certain times I will get specific Excel files from a pre-determined output which I have to always place into a particular SharePoint folder. From there, some other automation gets triggered and the file is processed in a certain way. Those are the sort of things we can automate with Power Automate. It is very good at working with those simple Microsoft-product-related processes.  

We use it wherever we have workflow processes in which Microsoft products are interacting. Before using this solution, people would get those emails and the recipient had to download the file and then manually put it into SharePoint. Now, as soon as it comes into the inbox, Power Automate gets triggered and it automatically copies the file to the correct SharePoint. There is no reason that a repetitive task of this sort needs to be done manually.  

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Training Manager at a financial services firm with 201-500 employees

To use this solution, you need to maybe brush up a little bit on how to use the function references that are available in Microsoft Power Automate. The code that you use for the functions is a little bit different from what you would use if you were using Excel or anything like that. So, you just need to brush up on how the functions work. Once you understand them, it is pretty simple.

I would rate Microsoft Power Automate a ten out of ten. Everything has been perfectly fine. I am a happy user.

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