Robotic Process Automation (RPA) Free Reviews

Showing reviews of the top ranking products in Robotic Process Automation (RPA), containing the term Free
Kofax RPA: Free
Karel Frank Artist says in a Kofax RPA review
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at DAPP.Design

Kofax needs to create a community where developers have the opportunity to donate to it.

The education surrounding this solution should be better. It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.

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Pega Robotic Process Automation: Free
Senior Business Automation Support Developer at TIAABANK

In the past, we had an RPA solution set up with Pega. Then our company got bought out. The other company was using Automation Anywhere, so we are in the midst of transitioning Automation Anywhere.  We have platforms paid for by the different entities right now. Before we could get Pega really started, the company that bought us kind of squashed it. We got it up and running and installed. However, I haven't developed an entire solution on it yet due to the changes in our organization.

With Pega, there are two different parts: the platform and the actual automation software. In terms of the versions we're using, I believe the automation software is called OpenSpan and is 19.1 and the platform is 8.1.

In terms of advice, I would give to users considering using Pega, I'd caution to make sure you get an outside contractor that knows what they're doing. We had something on the books for that. Then, due to budget cuts, there was a hiring freeze, so that never got implemented. That definitely hurt the implementation of the project.

I would give the solution a seven out of ten. It wasn't bad at automating. It was just a little complicated to implement.

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Automation Anywhere (AA): Free
Kyoichi Haida says in an Automation Anywhere (AA) review
GM Business Process Planning Dept at a insurance company with 10,001+ employees

As far as stability is concerned, there have been some challenges. Sometimes, we experience our computers freezing up for no apparent reason or the network being inaccessible. So, when the robots stop working, the cause may be the RPA or it could be some other culprit. 

While there is room for improvement, I do think that we need to take into consideration that the robots may stop working at any given moment. That’s why we need a tool that supervises the robots. The Automation Anywhere products already include such tools within them. We need to be able to monitor them. We need to be able to find out as soon as the robots stop and where the processing has ended. These functions are included, so we just need to quickly jump on the recovery process. That is what I think is important.

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Rajeev Mall says in an Automation Anywhere (AA) review
Finance Head of BSO Senior Group Division at a manufacturing company with 10,001+ employees

It provides, not only hard benefits, but also soft benefits. This means to leave the human capital (which they are required to do); leave the human mind free of all voluminous repetitive tasks. Let the workers do the work that they are intended to do, which is thinking. The bot can work for you. There is no comparison to the human mind. 

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Pratyush Kumar says in an Automation Anywhere (AA) review
Delivery Manager, Robotics Process Automation at a retailer with 10,001+ employees

We have seen more efficient processing and less number of errors due to quality control.

Savings have not been able to catch it that much. I believe there is huge potential here. This year, we are focusing a lot on the indirect benefits of speeding up the process. For example, we want our key customers to benefit, or buyers and suppliers boost up their business to receive benefits indirectly by freeing up their time.

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ShripadMhaddalkar says in an Automation Anywhere (AA) review
Director of Operations at XLNC Technologies

We have saved customers 400% in terms of time saved by implementing this product.

We implemented automation in an HR domain. We had 60 percent reduced error rates, 25 percent freed working hours, and the response time from the HR department was faster than before. We automated candidate screening, payroll automation and expense management. In finance and accounting, they had a reduction in 70 percent error rates, 35 percent working hours were freed, and there was improved satisfaction for the internal customers after the automation implementation. Finally, in IT, there was 90 percent is the reduced error rate, because in IT everything is binary.

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Brian Walling says in an Automation Anywhere (AA) review
Global IT Director at a logistics company with 501-1,000 employees

We couldn't put the math together. When we decided to actually procure and get the quotes, they gave us free trials for a while and extended them for months. But when it came down to it, we couldn't do ROI because our company outsources to India. Our employees are in India, and in India, $250,000 goes a very long way. We just couldn't make up the money fast enough.

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Architec82e8 says in an Automation Anywhere (AA) review
Architecht at a insurance company with 1,001-5,000 employees

The primary intention is to automate business processes where manual work is heavily involved, wherever it is feasible. That is our core objective. We want to free up our time and concentrate on what is very important for the business by moving processes to automation.

We have automated pretty much everything: premium registration, claims processing, underwriting. We have touched upon many processes.

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RpaDevel0b28 says in an Automation Anywhere (AA) review
RPA Developer at a consultancy with 1,001-5,000 employees

One of the processes we automated was that people who work in treasury would go into their email and download PDFs from their emails over and over. Sometimes there would be 200 or 300 emails that they would have to go through, and they would spend a whole day doing that. Now we have an automation that does it, and it only takes one or two hours, and it frees up their time too.

We have saved time or money using this solution, but I don't know how much. That information is tracked by my manager.

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Configur7384 says in an Automation Anywhere (AA) review
Configuration Specialist at a energy/utilities company with 1,001-5,000 employees

An example of how it has saved time: I know 10 to 12 accountants who were doing a lot of day-to-day manual tasks. Once we implemented the Automation Anywhere into my company, we freed up a lot of their time, so they could work on other processes. 

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ProcessAb41f says in an Automation Anywhere (AA) review
Process Architect at a media company with 5,001-10,000 employees
  • At the most granular level, automating people's daily tasks has been helpful by freeing them up to do higher value-add activities, which is definitely beneficial. 
  • On a larger scale, the tool is improving processes overall by making systems and processes more stable. It returns hours, time, and money back to the business.
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Directorb51d says in an Automation Anywhere (AA) review
Director Solution Architect at a financial services firm with 5,001-10,000 employees

It frees individuals up from mundane tasks so they can concentrate on being more active and creative other things that they need to do. There are two use cases that we have around for this: 

  1. We receive benefit and reduce tying up of valued resources. 
  2. For processes which are executed less frequently. E.g., there may be monthly processes with one to two people, and instead of relying on those individuals to run those processes, I can automate them. Then, I can get more consistent results when relying on a process which is manually driven.
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SeniorIT8b1c says in an Automation Anywhere (AA) review
Senior IT Design Analyst at a retailer with 1,001-5,000 employees

The primary use case is to free up people to do more cognitive tasks, taking those repetitive tasks and doing those for them.

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Software0742 says in an Automation Anywhere (AA) review
Software Developer at a insurance company with 10,001+ employees

It eliminates redundant work from our offshore team to free up FTEs.

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RoboticPe593 says in an Automation Anywhere (AA) review
Robotic Process Automation Manager at Imerys

Our primary use case is to automate manual tasks to free up space for more value-added tasks.

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Eric Dalton says in an Automation Anywhere (AA) review
Business Apps at New Jersey Resources Corporation

Of the bots which work, they have automated three of the most time consuming tasks and completely freed up one person to do real work.

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ITAnalys692c says in an Automation Anywhere (AA) review
IT Analyst at a manufacturing company with 501-1,000 employees

The looping functions definitely save us time. What Automation Anywhere has done is free up more time for our staff. They're able to handle exceptions in our processes instead of having to do the mundane, repetitive tasks they were doing previously.

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BPM Analyst at a financial services firm with 1,001-5,000 employees

With the user interface, a lot of the parts of it I really like, but there are some things that could be made a little simpler. A little less clicking around here and dragging over there to use.

My impressions of the Bot Store are I really love the idea of it. We've actually downloaded a couple of them and used them. One of the more recent ones was interesting. It required a license key, which kind of confused us. If it's freeware, why do you need a license key? But we got around it.

What has also been nice, with the most recent bot from the Bot Store that we downloaded, it was developed by a vendor partner who we are partners with as well. So, when we had some issues with it, we were just put in contact with the developer at that same firm, then we were able to work through any issues. Subsequently, they have made updates to it and uploaded it back to the Bot Store, so it's actually great.

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Bill Weathersby says in an Automation Anywhere (AA) review
Board member at Transform AI

No one is balking at the cost. They are market rates and will change, but no one is saying, "That is ridiculous or impossible." They are saying, "Show me the ROI and prove that the cost is accurate."

One of the things that will be good for the community will be to get the free version to download, which came out just a month ago called Community Edition. So, you can actually download it and try it for yourself. 

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James Luxford says in an Automation Anywhere (AA) review
VP Automation at Genpact

We work in the business process outsourcing arena, it has improved our organization mainly around freeing up people to do other things and that can be quite large numbers. It can be in the high tens, even hundreds of people that can be freed up to do other work.

The main processes that we have automated with this solution are order to cash, procure to pay and record to report. 

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Sunil Ranka says in an Automation Anywhere (AA) review
Founder at Predikly

I come from an investment background, so when we were doing a SWOT analysis of which product to go with we looked at a couple of free products. We looked at UiPath, Automation Anywhere, and Blue Prism. We found that Automation Anywhere was the easiest to use. Their offer was much more appealing compared to the other products, so that's why we ended up choosing them.

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reviewer1126875 says in an Automation Anywhere (AA) review
User at a tech services company with 10,001+ employees

We use this solution for automating business tasks in certain areas of the organization (so far). This involves creating bots to handle mundane tasks, so employees can be freed to work on other tasks that require higher thinking skills. We installed the product locally with the vendor's help.

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Reviewer93480 says in an Automation Anywhere (AA) review
Director of Business Process Improvement at a pharma/biotech company with 10,001+ employees

The original setup was easy. What was difficult was adding licenses. I went a month where I was paying for licenses that I couldn't use, for various reasons. That was painful.

I'm not familiar with how long it took to stand up the environments. It was pretty simple from a PoC point of view, with the free trial licenses that were made available to us by AA in conjunction with their preferred systems integrator. That was fairly painless. Standing up the production environment was relatively painless as well. We had no problems whatsoever there. However, as we scale and add licenses, we have challenges.

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Amrit Goswami says in an Automation Anywhere (AA) review
Automation Developer at

We are using MetaBots as well as TaskBots.

There are lots of features that are still not there in version 11. I know that version 12 is coming, but I do not know much about it.

This is a solution that I recommend. We began with the free license, but if you are going to use Automation Anywhere then you have to purchase the license. It's an investment. With UiPath, the development license is free, so it depends on the situation. In general, if the client is ready for automation then I suggest this solution.

I would rate this solution an eight out of ten.

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Aman_Kumar says in an Automation Anywhere (AA) review
Technical Analyst at Tesco India

I am using that Automation Anywhere Master Certification for version 11. Recently, this has been updated in Automation Anywhere University. Until this month, it's free to use. There are no charges. That's why I would like to complete it this month.

We are waiting for them to release version A2019 version of Automation Anywhere University.

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Sagakumar Gangipelly says in an Automation Anywhere (AA) review
Sr. Software Engineer at Ryan India Tax

We are currently using it for a lot of projects, like repetitive or manual tasks. We are building bots to free human beings from boring jobs/tasks. We are working daily on Automation Anywhere to automate our processes.

We are using it on-premise. We are not using cloud for deployment. As of now, we are running it on our client machines. We develop automation on our desktops, then deploy our automation on our physical desktop using Automation Anywhere.

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Venkata Sreedhar Nalam says in an Automation Anywhere (AA) review
Technical Architect at a financial services firm with 10,001+ employees

Automation Anywhere helps improve our organization by allowing us to automate processes that should not be manual. An example which we are working on currently is that we have a business process wherein we get emails from our business customer support providing monthly statements. Currently, we have a dedicated team who are taking the requests, going to our web, downloading the statements, and sending an email.

Because this does not have to be a manual process, we are currently working on automating the entire thing. So we'll be freeing up resources through automation which will save us close to 750k in a year.

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Technica3594 says in an Automation Anywhere (AA) review
Technical Lead - Robotics at a tech services company with 10,001+ employees

In my current role, the only thing that I focus on is how sustainable the code is. It has to run for a long time — years. I am expected to run extensive testing. So, in this position, I'm working on the current stability of all the commands and how that can play into the future. I'm not looking for new features. Really the opportunity for automation is already offering this opportunity to create your own features. Adding new features is almost too much. If I've got enough tools to use, I should learn to utilize them first. Use them and then maybe get something new once I have exhausted the possibilities. There are already enough options that AA provides to use. The commands that it offers out of the box are okay for people to begin to work with it. If you don't know it, all you have to do is ask. 

It is not an end-to-end solution for everything, but it is very good at what it does with allowing automation and freeing up other resources — both human and hardware. It is not an end-to-end solution for everything.

The only area for me that I would consider as an improvement is sustainability in areas I face every day. On CSM (Central Management System), for the most part, it works every time, but those areas exist where it does not perform as expected. For example, we had a problem with our ticketing system. What we do is we have a ticket open so that the issues stay open for a week even if we have it fixed. It is supposed to stay in the system continuously for a week — a hyper-care period — so that the issue stays open and we are sure the issue is fixed. That hyper-care period never seemed to end in the application. The problem was it extends a week, to two weeks, to three weeks, but we did not achieve that four-week period of no error of the full runs for the solution.

We worked at resolving the issue and thought we fixed it permanently. We locked in the solution. We were happy. We almost won. Then in a week, we had a reversion to the same problem without making a change. It was not possible to explain. It is my only concern that some things get handled erroneously or changed. 

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Vinod-Kumar says in an Automation Anywhere (AA) review
RPA Developer at a financial services firm with 10,001+ employees
  • OCR
  • Object cloning
  • Excel automation
  • Reusable
  • Scalability
  • Code free

Most back-end operations start with Excel. With Automation Anywhere, we can easily automate the CSV in Excel operations. It is integrated with Microsoft Office 365.

The Control Room feature is very good.

We are using Taskbot for attended automation and unattended automation.

From the Bot Store, we can download bots. We can analyze the code. I have downloaded some bots just for coding standard purposes.

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Technica8809 says in an Automation Anywhere (AA) review
Technical Lead at Verizon Communications

The most valuable thing about using this product is that we are able to use the time that we spent doing manual processing for other progressive purposes. The bots we implement free up our time. The second best part is that we don't need to see the automated processes happening.

We have business user utilizing the bots who don't have any technical expertise. We trained them, and they're able to do a couple of minimal bots which are required for them.

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Abhineet Sood says in an Automation Anywhere (AA) review
Consultant at Zs

We evaluated the top four vendors: Automation Anywhere, Blue Prism, UiPath, or Kryon. But, we realized the type of use cases that we had and wanted to try first to deploy them. Those vendors had enterprise large-scale license models in place, but we wanted a use-per-license type of system and support structure with its communities. Automation Anywhere reached out to us, and said, “We will do a free PoC and pilots for you. If you feel the solution is suiting your set of use cases, then go ahead and purchase.”

We set up the whole team and evaluated a few vendors. What prompted us to go with Automation Anywhere was our typical use case that we cater to. They were not run-of-the-mill, large volume, highly repeatable work. We have processes where only two to three people are doing the work and not many volumes coming in that.

We wanted our vendor to understand our challenges. We had multiple meetings before Automation Anywhere could understand what work we do. Then, it was like, "Aha." So, it took us time to reach where we are, but we have now partnered with them, and it's going great for us.

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Ayas Mohapatra says in an Automation Anywhere (AA) review
Automation Officer at a financial services firm with 51-200 employees

We have used Blue Prism and there are some differences between the two solutions. The first is that Automation Anywhere provides you free training, and Blue Prism does not. You have to take the time to attend class, and you have to pay for the software to do some hands-on. Even then, you don't know if you will get the latest version. On the other hand, with Automation Anywhere, you have the Community Edition. This is good enough for a beginner to learn on.

The recording feature in Automation Anywhere helps a lot because you don't have to build everything from scratch, brick-by-brick.

Finally, Automation Anywhere is evolving faster than Blue Prism.

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RamakrishnaAkella says in an Automation Anywhere (AA) review
Associate Dean Placements at KL university

The majority of the technical support that we get will be through digitization. If someone wants to go through a digital process automation, this is one of the best tool to adapt it. When compared to other products on the market, the adaptability and usage are very easy. Moreover, getting the resources who are trained in Automation Anywhere, we can get that very easily. As Automation Anywhere is giving this technology for free, as there are no commercials involved, the majority of the skilled workforce are showing a lot of interest. That will be the future of this product.

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ThanigaimalaiParthasarathi says in an Automation Anywhere (AA) review
Developer at ITC Infotech

I can give a 10 (out of 10). It's a perfect product. It's made my life very easy and a lot of people's lives very easy. It removed a lot of people's hectic, repetitive, boring work. You give a lot of free time to people, so they can do some other work which they really want to do. It's a very good product.

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DilonDsouza says in an Automation Anywhere (AA) review
Sr Manager at a computer software company with 10,001+ employees

The Bot Store is something very impressive because it is one place where you find a lot of free bots that you can test and try different bots. At the same time, you have developers who can create different bots and put them into that marketplace so multiple people can use those bots. It is a win-win situation both for the developers, Automation Anywhere, and even the customers.

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SoumyadeepPaul says in an Automation Anywhere (AA) review
Manager - Finance at Sterlite Power

When we started using Automation Anywhere, it was the elimination of mundane tasks, to free up employees who were doing repetitive tasks, and to ensure they could do better quality work. So, we started off with the finance department, where we permitted our accounts payable, as in the billing process. Now, we have slowly moved on to other departments, like HR, quality, and projects.

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reviewer1383858 says in an Automation Anywhere (AA) review
Manager - Digital Strategy at WorleyParsons

AA has improved our digital strategy extensively and provided the required leverage to place ourselves above other peers in the O&G Industry. We were able to develop quick digital solutions by demonstrating the ROI and gain momentum by aligning the desired resources & budget from leadership. All this has happened due to early wins which were supported by Automation Anywhere. We were able to build our solutions using the OCR Engines provided by Automation Anywhere which helped us to perform the Data Scrapping we have even integrated the tool with Free OCR available in the market.

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Blue Prism: Free
reviewer1205598 says in a Blue Prism review
Sr. Project Manager, Automation at a pharma/biotech company with 10,001+ employees

This solution has allowed us to free up time for more "value add" tasks, increased quality through a reduction in data entry errors, and has benefitted us with shorter turnaround times for some processes.

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Nancy_Sachdeva says in a Blue Prism review
Process Automation Lead at a energy/utilities company with 10,001+ employees

Across different business areas, the use cases differ.  The back-office, for example, are more along the lines of reconciliation of data, the back-end operations. We have use cases in our dispatching department as well, where use cases can be like data is gathered for traders to make intelligent decisions, or nominations power plants to the website. 

Some use cases in our procurement area and our financial services.

Our goal is to free our employees to do more value-added tasks, while the robots do the manual activities. That way, employees can move on to more sophisticated tasks. The robot does its work but the employees are still in control. For example, the dispatcher is still on the desk and looking at what a robot has nominated, for example.

We have use cases where RPA is integrating it with machine learning, with chat bots. . Our idea was to start with the basic robot and then make them more sophisticated by adding natural-language processing or machine learning. We have a couple of use cases there, as well. But the repetitive-task use cases are more common.

Our application server and our database are on Azure cloud. But you have to use a virtual machine to access it and that virtual desktop environment was on-prem. Currently, a project is going on to move them to virtual machines as well. So the Blue Prism hosting is currently on our private cloud, Azure, and the virtual machines are on-prem and will be moved to Azure in two months.

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reviewer1348122 says in a Blue Prism review
Sr Mrg, IT at a healthcare company with 10,001+ employees

We got a discounted price after negotiating with Blue Prism, as well as Automation Anywhere through our procurement. From a list-price perspective (due to the marketing strategy of Automation Anywhere), Automation Anywhere appears to be much cheaper compared to Blue Prism; however, if you do a detailed analysis in regards to the total pricing, I think both are pretty much at war with each other. Automation Anywhere has broken down the licensing costs into multiple factors, whereas Blue Prism is very straightforward — you purchase a production license, that's it. This looks much more expensive compared to Automation Anywhere prices, but with Automation Anywhere, you have to start from scratch. I'd say they are pretty much head-to-head with each other. 

With Blue Prism, there are no additional fees. The price depends on the number of processes that you run in production and you get a license for that. Also, the lower environments are free of cost. It's pretty straightforward.

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UiPath: Free
FlorentSalendres says in an UiPath review
Senior Consultant at a consultancy with 201-500 employees

Citrix automation is something complicated. This is something that is a little bit volatile, but UiPath, I think, is one of the best, if not the best in the market to resolve that.

UiPath allowed with database activity to get the SQL to obtain the data directly. Just getting the data we weren analyzing was taking the end user several minutes and 10 seconds for a SQL query to get all the data. Then you can do the checks. This was incredible. Actually, the task was estimated at about 10 minutes, and the robot was doing it in 10 seconds.

I think what makes UiPath so great is not only technology. For me, they have better tech. It's not only about that. The first thing is they are a very open company. They are very open to customers. They have a community version that you can download for free. You can go home and try UiPath yourself. I don't think is as easy to do it with other vendors, other tools.

Most of the competitors did not take the web approach. If you are familiar with the technology, you know you would rather use a web application. Now on my phone, I can go to the Orchestrator and start a job. This is not possible for other competitors as far as I know. 

I would give it nine because perfection does not exist, but they can still try to do it, to reach it.

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Lewis Hardwick says in an UiPath review
Co-Founder at a tech consulting company

From our own internal point of view, I wouldn't say we have hard and fast ROI incentive cash because it's simply free to power up and resource to doing more interesting things. I would say that once we had implemented UiPath, we saw the return in a non-tangible sense within a month. I would say it's eliminating human errors probably by about 60%.

I would say in terms of our internal organization, it's probably reduced the amount of time spent doing admin activities from a person's point of view by about 50%.

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reviewer991953 says in an UiPath review
Consultant at a financial services firm with 10,001+ employees

There are no cons I found in this tool. A free license would help everyone to learn about this tool.

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David Johnston says in an UiPath review
Enterprise Improvement Manager at Heritage Bank

Combination of the free academy and the graphical IDE with a large number of built-in activities. This creates a low bar to entry, allowing technically minded business users to get involved with the initiative.

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Ezequiel Fernández Ponce says in an UiPath review
Senior Application Specialist at a consultancy with 501-1,000 employees

UiPath is not an open-source project, but it supports private enhancements and plugins. These allow the community to grow and encouraged people to contribute, with best practices. In my experience, the technologies that are supported by an active community, are those ones destined to succeed. This is clearly a great feature that the UiPath Studio platform has. Also, providing free training courses eases interested developers into adopting the technology.

Having an online Orchestrator instance for training purposes is great also.

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Ashish Saxena says in an UiPath review
Associate Consultant at Capgemini
  • UiPath free tool availability and free certification for the developer
  • Web service activity is helpful in implementing web-based automation.
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reviewer1000650 says in an UiPath review
User at a tech services company with 10,001+ employees

So far, UiPath has been good in every area. I would like to get more features in ML-related activities. ML will be the future for processing free text. Like for example , while processing free text from the customer comments, using uipath we cant extract the required data from the free text. Incase if you got ML related activities then it will be easier to provide the solution using UiPath

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Arun Antony says in an UiPath review
RPA Developer | Automation Engineer at Atkins

The software is very effective, and ROI on businesses is very high even from a short period of time. In our company itself, UiPath automation helped different teams to automate their tasks by being within the compliances of end clients with its non-intrusive front office and back office automation. Thus it frees up employees for more productive and creative tasks.  

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Ajay says in an UiPath review
Software Engineer at Cognizant

UiPath's best package for everyone in the market. Starting from the free community version. It's all for the taking.

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reviewer1029453 says in an UiPath review
Senior software developer at a tech services company with 10,001+ employees

When it comes to RPA, the scalability and adaptability with minimum inputs provided are paramount.

UiPath is easy to use with minimum inputs given, and that's the best part of UiPath as an RPA tool.

Apart from it, the free e-learning videos UiPath Academy is offering is of very much help for the enthusiast and learners. It's a great idea that the UiPath team started and that's the best part where learning a tool is provided free of cost, that too with the diploma.

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reviewer1031583 says in an UiPath review

We used a free application with few features.

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HimanshuJain says in an UiPath review
  • I really like to see improvement in IDE for UiPath. There is still a lot of space where the user flow could be made more intuitive. 
  • Enterprise support for UiPath is still spotty and is not fully capable of solving queries in a single session. They still require some time to get back on the issue. 
  • I also have a suggestion: Don't try to overburden your product, with the early release of so much integration, with bugs. Do thorough testing, make sure it is bug-free, make sure there is proper documentation and make sure tech support is up and ready with known issues.
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FelipeRangel says in an UiPath review
RPA Developer at Global Hitss

UiPath will surely win over anyone planning to join the RPA. The tool is friendly, simple to use, very visual, courses are well produced and explained, and certification is free until the end of March.

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Asif Hussain says in an UiPath review
Senior Project Manager / RPA Architect at Royal Cyber Inc.

I found the recording, screen scraping, data scraping, and integration with third-party tools like ABBYY most valuable because they not only make the whole automation easier and less effort taking, but also, they let us use the power of external systems by integrations.

Availability of free training and certificates is another most valuable feature of the product.

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Renato Zeola Moselli says in an UiPath review
RPA Developer - DEX Team Leader at Capgemini

I am automating a validation of work items between BP open and SAP. Avoiding too much manual labor on the part of the user, freeing the time gained for more analytical and less repetitive work, all developed on Windows 10.

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Bhushan Wanhere says in an UiPath review

Using UiPath, we are currently solving tax calculation, mortgage calculation, etc. We have realized that UiPath doesn't actually require you to use code to develop workflows. These can be created by using simple drag-and-drop activities. This is helpful almost everywhere. Their community edition being free helps a lot.

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Rahul Miragi says in an UiPath review

It has saved us 100 hours monthly. Employees are freer to take up challenging tasks and spend more time on productive work.

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reviewer1040559 says in an UiPath review
User at a tech services company with 10,001+ employees

We built a use case out of the free community edition. There was a lot of support available from the community. Once we got the full-scale implementation, we were able to purchase a license.

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Dimitrij Fischer says in an UiPath review
RPA Developer at a tech services company with 10,001+ employees

If you are looking to automate VDIs, then UiPath delivers you a powerful tool to do so. Even better is that they are constantly making progress in that field and have some features coming up in the future that no other solution can deliver.

Also, UiPath gives you free access to their online learning academy which is really great if you are new to RPA and want to have a quick start in that field.

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Tamshi says in an UiPath review
RPA Developer at a tech services company with 1,001-5,000 employees

UiPath has improved my organization in many ways:

  • With the addition of UiPath in my organization, the process which has been implemented has sped that process a lot. 
  • The process has become error free.
  • The process now runs 24x7. 
  • There is now no wait time for the processes as there are triggers to start the process. 
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Shivani-Sharma says in an UiPath review
User at University of Petroleum and Energy Studies

Majorly replacing all the remote freelancers who were doing the copy-paste work for us to fetch invoices at low pay; they are now set free. We do not hire them, rather our UiPath robot does that, thus reducing the cost.

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Bikash Panigrahi says in an UiPath review
System Analyst at Hexaware Technologies Limited

Orchestrator should be free of cost. Now the demo orchestrator gives to access to deploy  one or two bots. It should be more. There should be a more graphical log inside it.There should be more click level reporting inside orchestrator

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Anupam Mittal says in an UiPath review
Founder at Brontominds

I am using Community Edition which is free

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César Esquivel says in an UiPath review
Sub Process Manager at Rimac Seguros
  • Ease of use
  • Lots of activities that cover our needs
  • Free and online capacitation
  • The possibility to evaluate the product with the community version.
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reviewer1049547 says in an UiPath review
Assistant with 501-1,000 employees

The academy is free and offers a low threshold for getting on the UiPath train. The community adds to this as someone is always willing to help out or someone else already encountered the same problem and solved it.

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Ankit J says in an UiPath review

I use the community edition which is actually a freeware version.

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Rasmus Rovelt Andreasen says in an UiPath review
Lean Manager at Novo Nordisk

We would like to see improvement on the ROI, as we need to free up resources. Too many man-hours are being spent on trivial tasks which could be automated.

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Jon Andersen says in an UiPath review
Senior Manager AI at Telenor

Play with it and have a playful nature. Acknowledge that you don't know what you're doing with it, then just acknowledge that you're going to make mistakes. The only difference between being good or great at this solution is your ability to learn from your mistakes, because you will be making mistakes. Also, you will be overpromising when working with this solution.

For automation technology, in general, the system landscape is quite wide. We are just starting to put RPA on the shelf for automation. We are pushing a machine-first approach. RPA is the sort of tool on the shelf now helping us become a more efficient customer-oriented company. It is a tool in the landscape with plenty of existing tools, but this is the one that is the most easily accessible for the business people.

We built ourselves some automated documentation, and it was fairly easy to copy. One of the things that people start doing is documenting what they're doing in an organization and updating the documents, then freely sharing them. We would like some sort of automated documentation, as this would be helpful.

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Peter Nielson says in an UiPath review
RPA Developer at EWII

I heard that they also evaluated Blue Prism. The leadership went with UiPath because it had more transparency, had a better cost, and was more risk-free. They decided to give UiPath a shot before deciding on a long-term solution.

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Jesper Kristensen says in an UiPath review
Business Analyst at Region Syddanmark

It is great for automation. It can reduce the time needed for the entire work assignment, freeing up time for something more exciting.

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Christian Birch Molgaard says in an UiPath review
Senior Admin Automation Engineer at Danfoss

The support that we are receiving from UiPath is superb.

We are using the UiPath Academy. We also have our own development standards. When we are recruiting new developers, we first have an introduction of our own that we make. It's mostly to Orchestrator and our environment, then we set them free at the UiPath Academy to do training there. Afterwards, we do some additional training to our standards and best practices. So, part of our training is in the UiPath Academy, and we are using it. We have been very happy with it. It's evolving all the time, which is really good

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Manisha Katram says in an UiPath review
Developer at Octo Consulting Group

We did consider using the Microsoft solution because it's free and built-in, and that's what everybody does. However, when you grow beyond a certain ping, or scope, you find out that it just does not cut it anymore. We also considered using other tools, but at the time, I think Active Roles was very much alone in this world. I have to admit, now there are other vendors available, which I don't have any personal experience with, but on paper, they seem to do a bit of the same thing. At the time, though, there was simply nothing else that could even come close.

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KevinBrown says in an UiPath review
Project Delivery Manager at Deloitte

In as far as learning the product, it is almost free in its efficiency in teaching people like myself how to use it. With regards to the client, it's a little early yet, but they project incredible savings. One thing I should say about UiPath and process automation is that it's not an attempt to eliminate jobs. This is a huge misconception and stigma. It's an attempt to make working more efficient. In that respect, I think it'll save everyone a lot of money if they're willing to try it and implement it.

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Margaret Abt says in an UiPath review
Web Developer at USDA

Automation technology is non-existent in our company currently, but definitely something that should be leveraged for. I think there's a lot of value in being able to free up people from doing small repetitive tasks and just be more strategic focused. The challenge, really, is just convincing people that they're not going to lose their jobs. We need to show them that we're freeing up their time to be more valuable. The challenge is just educating people about what it actually is.

I would rate this solution as eight out of ten. I think it's going a lot of places. It's definitely more advanced than some of the other ones that I've seen. UiPath is probably the best one that we've seen so far.

My advice is to make sure you have your processes documented before you try to fix something that can't be fixed through robotic process automation. At a fundamental level, your organization needs to be ready for it. It's not a magic bullet to fix stuff that's confusing at your organization level. But, if you have it straight and documented and you're doing high volume amounts of it then you should use this to free up people's time and make them do better work. I think it would be useful.

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Director92ca says in an UiPath review
Director at a consultancy with 1,001-5,000 employees

Having a free Community Edition makes a difference. As long as you can get it installed, then there is no barrier to playing around with it and seeing what it can do.

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Conrad Tyson says in an UiPath review
Data Analyst at BAE Systems

I haven't found any problems specifically using the tool. I have only had a few errors, but that is because of personal mess ups when I'm creating processes and a field is messed up or a variable is incorrect. I haven't had any crashes or faults with the free Community Edition and the bot that it has come with.

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Jose Antonio Flores says in an UiPath review
Manager of IT and Development at Gecu

For our service test department, we created a bot to automate the reset of pins and passwords for our users. This was the number one call for our service desk. The bot now takes care of it, and we freed resources. Now, we don't have any calls to that service desk team, and they are doing other things.

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Automati62f1 says in an UiPath review
Automation Engineer at a consultancy with 1,001-5,000 employees

We had a use case where there were a lot of documents that had to processed to give access to certain systems. With UiPath, we were able to really streamline that. Instead of having an end-user go through these documents manually, do reconciliation, and send emails back and forth, we were able to automate that solution from beginning to end, with very little human interaction. In the end, over the entire process, it saved hours out of their day, when you compound how many times they run this. It has really freed them up to do other more important tasks. That was my first foray into the client side, and seeing how happy they were to have this bot was great. At first, they were skeptical, but once they saw what it allowed them to do and what it's capable of, they were really happy with the software and what we were able to develop for them.

In this use case, UiPath reduced human error by 100 percent because we completely removed the human element from the data reconciliation for those documents. Through automation, along with some fine-tuning, we were able to get the data reconciled between the two files with 100 percent accuracy, and inputted into the system. Not every use case is going to be that straightforward, but in this use case we were able to get that result, which was wonderful.

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Dhaval Shrimankar says in an UiPath review
Manager at Capgemini

I can't say whether their licensing structure is complicated or easy. I'd like to say it's complicated, but I try to stay away from the whole licensing issue. I tell my clients, "You buy the license. It's your tool. I'll come and build the bot for you." I don't want to have anything to do with the licensing. That deters some of the clients because it's a bit pricey.

In the government sector, where I work, "free" is looked at skeptically: "Why are you giving this to me for free? If I download it what is it going to do on my laptop?" from a security standpoint. Some of the agencies get the approval to download and install but others don't.

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Jeremy Gilliland says in an UiPath review
Chief Automation Officer at JOLT

I have seen cases where an organization moves from a different automation solution to UiPath. At one point, we were transitioning from Automation Anywhere. There were very basic bots, these weren't complex processes, but we built a bot in UiPath that read the XAML of the Automation Anywhere script, converted it into activities in UiPath, and built a bot. We had a bot that builds a bot.

An example of why people move to UiPath is that when I was the director of RPA for a finance company, when I set up the program I had to go to EVP and pitch the prices and the costs. When I gave him the cost for all the software, to bring a vendor on, he told me "no." It was way too expensive. But UiPath has this amazing option called the Community Edition. What I was able to do was download the software, teach myself how to use it in about 45 days and, within two months, I had automated a pilot process, completely on my own. I was able to walk it into the EVP and say, "Look what I was able to complete. You told me no money, no funding, but now can I get funding?" Then I got funding and was able to bring on a team. That's one perfect example. They said "no," so I got a free version that cost me nothing.

In terms of how companies know that they need to invest in automation, in this day and age, with the speed at which information and technology move, it's at the point where this is not a new topic. A lot of organizations, through word-of-mouth, internet searches, or conferences, or events such UiPath 2019 here in DC, realize it as soon as they hear the success stories. It's impossible to ignore. Most organizations are like that. They hear about it, they realize that it's something they should consider, it's something they have to do, and they take the next step.

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Kalyan Appana says in an UiPath review

The support from the community, as well as from UiPath themselves, is awesome. Also, users have the advantage of training videos and material, including free certifications.

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Aaron Falk says in an UiPath review
Process System Administrator at Rich products

We evaluated Blue Prism and Automation Anywhere before choosing this solution.

One of the major reasons that we chose UiPath was because they gave a free trial at the time when we were looking at it, and none of the other vendors did. Then they also have the UiPath Academy, which allowed us to look at it first and then learn how to use it before we actually had to make an investment.

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Larry Hinds says in an UiPath review
Systems Administrator at Allied Solutions

In terms of eliminating human errors, I would say that we have a twenty-five percent reduction in the number of them. However, it is hard for me to say because I'm not that clear with it prior to the incorporation of the robots.

With respect to saving time, because of the commitment to the development and the installation and the bringing things onboard, at this point, we have not saved time. In daily operations, we do save time. I would say that we save between twenty and forty hours a day.

Our organization has improved because of the time savings. We've got robots now taking ten seconds to do what people were taking four to six minutes to do. It's a whole department of people that are now free to do other things.

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reviewer1214511 says in an UiPath review
Automation Lead at a manufacturing company with 10,001+ employees

We have seen a lot of improvements to our organization.

We have one that was a really high-visibility project, where it was kind of a data entry thing that all of our retail managers were spending time on. The data was fed through to a vendor that we franchise through, and they were spending an hour or two a week across hundreds of locations.

We took that into the back office and got data feeds for all the data they were putting in, and then had a bot go through to the current system of reporting, and enter that data for every single store location. We were able to free up those managers with a bunch of time. It was about 5,500 hours a year.

In terms of eliminating human errors, I can say that it has happened but it is difficult to approximate by how much. This is in part because we have a wide variety of software of processes that we've implemented. So, in some, it's definitely higher than others. On the whole, it's been good and it's been helpful, for sure.

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Terry Yoo says in an UiPath review
Sr Finance BI Manager at Vulcan

The most valuable feature is automating processes and tasks, giving users time for more value-added activities. This results in cost savings.

The free community edition allowed us to test out the technology before investing in it.

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Camilo Gutierrez says in an UiPath review
RPA Leader and Business Analyst at Ecopetrol

In our company, we are freeing up 14,000 hours per month.

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Robyn Albert says in an UiPath review
Assistant VP of Robotics at Open Logix

From what I have seen recently, I'm excited to try the Community and start building my own robots because it just looks like it's gotten a lot easier.

I am looking forward to one of the upcoming options, the dashboard. It will give us the productivity of the robot, which is something that I do myself right now. I record everything on each robot that runs and we keep metrics on it. These include how long it took to run, how many transactions it processed, and what the error rate is. Then I have to figure out ROI. So, the dashboard is huge and at the top of my list of things that I want to see.

We have a process for obtaining the right requirements for someone to follow. We go and observe the business and we record the process. That way, when we have to sit down and write the requirements, we can refer to the video and don't have to keep going back to the business because that is going to annoy them. We include the video when we send it to our developers and that way they have a visual for it, as well. When we put together formal documentation we show screen prints of where to click. After doing it a couple of times, one of our developers had this great idea to make things configurable so that we're not hardcoding a lot of stuff in there. With that configuration file, we just keep improving.

From a cost perspective, I can't speak to the advantages of attended robots because we do not have any. When I look up the pre-automation cost of doing a process versus post-automation, we give ourselves a two year ROI. We're not going to automate everything immediately, so we give ourselves a two year ROI and if it's going to be a positive ROI, we'll go with it. Of course, based on what it is, we'll prioritize. If it's a nominal ROI it will probably go to the bottom of our pipeline, but that's what we do when trying to evaluate initiatives.

My advice to anybody who is researching this type of solution is to try UiPath. Use the free version. I have a friend who does this as well, and I encouraged him to use the free download and do something simple. After it worked, they would up going with the product. With respect to the cost, you're going to recognize the savings immediately for the cost of the tool.

We are very pleased with this product.

I would rate this solution a ten out of ten.

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Vikram Modgil says in an UiPath review
Founder at Pi Square

We use attended and unattended bots, Orchestrator, and Studio for development.

We're seeing increasing adoption of Studio because more people see how easy and straightforward it is to use a lot of the features. It helps that UiPath training is free. Our entire team, including our salespeople, have gone through the training. It's free and it makes a big difference. For the salespeople, they're able to talk more intelligently about RPA.

On a scale of one to five, judging how beneficial it is, I would rate the training a five, for sure. In fact, I have taken a lot of ideas from their training to educate my customers about RPA. When it comes to RPA, a lot of it is education because some of them don't know exactly how automation can be done. I've told UiPath that I use their training in my presentation, and it is great.

We are working with a technology company called Rammer, What the Rammer software does is listen to conversations to learn the details of what is being discussed. A third-party system is used to transcribe the conversation into text, then Rammer will learn the details without much training. It knows the topics, it understands what is talked about the most, talked about the least, how much we are adhering to the script if it's a call center use case, or if it is a simple meeting use case then it knows who is assigned what tasks, it recognizes the follow-ups, and it knows the summary of the discussion. All of this is summarized in a nice, consumable manner. So now, when a bot knows all of this information, it goes into Orchestrator, logs all these activities that are picked up by unattended bots downstream, and they trigger all those processes back. So it's a massive consumption of all of those heavy use cases.

We have not yet run automations in a virtual environment, although we do have customers who are asking for it. We are not sure if we will need UiPath's help for this yet because we haven't tried it.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a five. Really, it depends on how clearly we understand the requirements. So a lot of times we are able to find process gaps, which wasn't the case earlier before we started thinking about automation in this manner. I would say the ease of use is actually dependent on some of those factors as well.

Usually, starting is the biggest challenge for most people, and I think this is because it is in a trial environment and there is a lack of documentation, with multiple people doing one part of a small subset of a task. There are these challenges and then if none of them are documented, you need to figure out the process flow. From person one, where does it go? This can change when people can do multiple things.

It becomes a very complex web to understand and navigate through. We need to understand the task and how it should be performed. For developing the robot, it's very important to have the clarity upfront, otherwise, we cannot code them. That is the biggest challenge, I feel.

From the point that a UiPath license is purchased until the first bot is ready is almost immediate. This is because we usually start with a PoC on a small scale, just to see if automation with this approach makes sense. By the end of the PoC, we'll normally know exactly how many bots are needed. Sometimes it is on us, more than the customer when we cannot estimate every process that is outside of the departments and division that we work with because we just work at finance. For example, we can't just estimate what marketing would use, and so on. That will sometimes delay things.

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reviewer1214526 says in an UiPath review
Robotic and Intelligent Automation Lead at a consultancy with 10,001+ employees

In terms of eliminating human errors, it is a one hundred percent reduction. When you implement bots, it's error-free, as long as you have implemented it properly. The robot does not get tired, so the error rate is actually zero.

I would say, more important than saving money, it's more about business growth and client satisfaction. Our clients all serve someone, so it's more about customer satisfaction. The employees benefit because sometimes they have to do repetitive jobs, and they get bored with them. So, they can use automation and apply their brains somewhere fruitful.

Overall, automation is always improving customer satisfaction. Response time is improved, errors are reduced, and productivity increases because work is being done around the clock.

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reviewer1214598 says in an UiPath review
RPA Manager at a government with 10,001+ employees

I would describe our initial setup as complicated because of our industry. We never worked with software like this prior to implementing UiPath. Just to get permissions to use the product on our network was one obstacle. It wasn't always easy to get to ATO (Authority to Operate) and get the capabilities and rights to do certain things on the network like to have the product interact with certain programs that have sensitive information. It's kind of complicated, but that is a whole new path within our industry whenever introducing new technology.

From the time of purchase of the UiPath license until adding our first robot in production was a few months. We purchased a license in February and got a robot into production in May. Most of that time spent was because working on the project is not even my full-time job. I have a whole different responsibility in the organization. So, I was doing a lot of developing in my free time. It probably would have only taken a month or so if I was doing it full time.

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reviewer1214547 says in an UiPath review
Sr Consultant at a marketing services firm with 1-10 employees

We have helped our customers to reduce some of their manual work, but they also benefit by freeing up their time to use elsewhere. Some of the processes we have automated have people spending hours locked up trying to finish.

It is also that we are improving areas such as the production line, or even automating some of their dashboard reporting to get more accurate information a lot quicker. We've been able to help cut that down but then also provide accurate data, and faster as well.

With respect to saving time, this fiscal year we were at seventy thousand hours saved across the enterprise. That is significant and has been across different departments and different regions, as well.

In terms of eliminating human errors, we do not have an exact calculation. We do get a lot of good feedback about the bot's performance doing well.

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Prathibha Nawabpet says in an UiPath review
RPA Developer at Lsc communication

We are using Studio and Orchestrator, and we purchased an unattended bot.

Our UiPath is integrated with Kibana, which is a free tool.

Our primary use of this solution is to automate manual processes. We have approximately eighty use cases to automate.

The RPA team includes two developers, a manger, and two BPOs.

We run automations in a virtual environment, but I am not familiar with the details.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. We just drag and drop. If you want to write something we use "Type Into". If you want to click, we use the corresponding click application. For me, it's very easy, and we also have tutorials available on the UiPath website. That is something that is very useful for everyone who wants to learn, and even a non-programmer can start learning to become a developer.

The Academy RPA training was very beneficial and I would rate it a five out of five. You cannot skip one step. There are ten sections and you cannot skip any of them. It means that until you pass a certain test, it will not allow you to go to the next lesson. This restricts people from jumping directly into another section. I really like the training and it is very easy. The tutorials are not very lengthy, they are simple, and the way they are explained is relatable. The practice tests that were conducted at the end were really helpful.

We partnered with IVy to create our first two pilot bots, and from the point that we purchased our UiPath license until we had our first robot was approximately six months. It was very easy because they helped us.

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reviewer1212582 says in an UiPath review
Associate Director at a government with 10,001+ employees

The time freed up for our employees allows us to enhance and scale up their competencies and capabilities.

This solution is very good. The team is effective and they are constantly focusing on the product's roadmap and enhancements. As a platform in the ecosystem, this is a promising product for anyone who is considering automation projects in any organization.

My advice to anybody who is researching this type of solution is to have a look at UiPath. Take an in-depth look at their fabulous knowledge base that is available on the product.

I would rate this solution a nine out of ten.

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reviewer1214562 says in an UiPath review
Automation Delivery Lead at a pharma/biotech company with 10,001+ employees

They ran a selection process here and my understanding is that Blue Prism was not able to provide a free Studio license, unlike the policy they now have in place. This is the reason that UiPath was selected. 

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Lisa Bruecher says in an UiPath review
Manager at Vindelici Advisors GmbH

The client is eliminating human errors as they are eliminating some of the accrual processes from SAP, where a lot of mistakes can be made. If the bot is not making mistakes, then they are eliminating errors by 100 percent, but this depends on whether the bot is efficient or error-free.

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Murali Kothapalli says in an UiPath review
Senior Analyst at Salt River Project

I feel that the cost of the bot is worth it, provided that we make use of it. The unattended bot is cheaper, but it is useless for us right now because there is no use case. We think that Studio X might change that, and I've heard that the Studio X license includes the attended bot. So, if we swap the attended bot license that we currently have then we could take them away and then get the Studio X license, and that will motivate more people to make their own automations.

No organization has unlimited resources, but the business is changing around us and we are always tasked with new things to do. In that aspect, you have to make room for innovation, and you have to automate.

UiPath has shown tremendous gains with this solution. They're sitting on the shoulders of Microsoft .NET, and they've shown some initiative on what you can do with a generic platform. They offer free training and a Community Edition for people to experiment with, and it can do wonders for the world. We have seen that happening and I love that.

This is a company that is listening to customers' feedback and I think that they should keep doing that.

My advice for anybody who is considering this solution is to start by watching all of the videos. Go through the UiPath Academy and get a feel of what it can do. Read all of the case studies and see what other people have done. You will get a feeling for the ROI. Then download the Community Edition and play with it to see for yourself what gain you can get from this tool. Finally, start small and just keep adding to it.

I would rate this solution an eight out of ten.

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Victor Sirianni says in an UiPath review
Business Intelligence & Automation Manager at a manufacturing company with 1,001-5,000 employees

It took us about four months to see a return on our investment. In the last six months, we have saved about a hundred thousand dollars and we have freed up about five FTE (Full-Time Employees) of capacity.

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Rohit Parakh Jain says in an UiPath review
User at a energy/utilities company with 201-500 employees

Robotic Process Automation is the most valuable feature from my perspective as it allows me to multitask and that too in a cyclic manner with better results.

The AI is also far more advanced than other similar tools, and it is free, which makes it a better product.

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Karthik Byggari says in an UiPath review
Lead Analyst at emids

We have found the following features valuable:

  1. UiPath Studio for developing robots.
  2. Orchestrator is used to centrally control the robots and view the visual statistics for each one.
  3. UiPath Academy provides free courses to learn the solution.
  4. The UiPath Community Edition is a free version of Studio that helps everyone to learn and practice with the tool.
  5. UiPath Connect & Go offers custom activities developed by people around the globe.
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reviewer1249212 says in an UiPath review
User at a consultancy with 501-1,000 employees

It has saved countless hours of manual review which frees up resources for other internal initiatives. We are able to better recruit candidates, which makes us a more efficient organization from the ground up, with better resources at our disposal for different projects. 

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reviewer1249293 says in an UiPath review
User at a financial services firm with 10,001+ employees

If you are a smaller organization, use the free community version of the software to get a feel for its features and abilities. Then, once you are comfortable with how it can be applied, work with UiPath to implement it. It will take sacrifice, but the returns are great.

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reviewer1250724 says in an UiPath review
User at a university with 51-200 employees

I am using UiPath RPA for my ERP entry where I update hundreds of data elements within minutes by RPA robots. UiPath gives you the degree of freedom in these robots to work according to your requirements. It is very easy to use even without coding knowledge, and it can be implemented with little knowledge of RPA.

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reviewer1249089 says in an UiPath review
Customer Experience Specialist - RPA at a computer software company with 5,001-10,000 employees

The most valuable features are the ability to interact with almost all applications in Windows, ease of programming, excellent forum support for developers, free academy training, Orchestrator capabilities for BOT handling, and Citrix-supporting features during development.

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reviewer1251900 says in an UiPath review
User at a tech services company with 1,001-5,000 employees

Pricing is quite reasonable with UiPath and there are some tools which are free to use.

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reviewer1252698 says in an UiPath review
User at a wholesaler/distributor with 10,001+ employees

UiPath has a Community version that is totally free (including Orchestrator) and has all the features. Any organization that wants to get into RPA should try that out and then look into the paid version.

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Umar Farooq , OCS says in an UiPath review
Oracle ERP Consultant at Al Falak

UiPath studio and orchestrator are pretty stable unless some human intervention is required within the process workflow.You might face hang or freeze but very minimal.

It can be case to case for the system you are using while i did install it i faced.

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Johanna Jancsó says in an UiPath review
Consulting Specialist at Goodwill Consulting

I found the UiPath Academy very valuable and it has helped us to understand the product we are working with. I attended the course and I am about to complete more courses so that I can benefit from this brilliant opportunity. It is free for everyone who is interested.

UiPath Community Forum and UI Connect are free and can be accessed by anyone as well. There, I could find all of the information that I needed. The most interesting part was accessing UiPath Studio, where you can try to improve your technical skills and try building a robot.

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reviewer1427226 says in an UiPath review
Managing Associate at a legal firm with 51-200 employees

Our processing time was reduced to half an hour. Something that would have taken up the whole day (eight hours) was reduced to half an hour. This has freed up our legal staff’s time to focus on more important and strategic tasks.

What we have managed to do is to offer a completely new service. It is something that we did not offer on a regular basis or big scale. Using RPA, we can offer it to a larger scale with the reduced costs.

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Barry Rodick says in an UiPath review
Lead Consultant at Konexo UK

The most valuable aspect of UiPath is the fact that it's a low-code platform. Being able to use a low-code platform really lowers the barrier entry of introducing automation. Normally, you fill in a request to go to IT to get a development resource allocated, and then you spend six months trying to do a project. Because UiPath is a bit of a platform, you can quickly, within weeks, start to knock off automation and get it checked and then successfully deployed. The low-code development environment is key for us.

Now that we're scaling up and taking advantage of Cloud stuff, it's become a lot easier to use. When we started our journey, we just bought a couple of bots and had them sit around on machines. It was a bit chaotic and we thought that if we take advantage of their wider platform, the orchestrator environment, it would make life a lot easier because we have all the monitoring and management. We have access to that in one platform rather than having to watch the individual robots, which is where we started.

We're going to use the solution's AI-enhanced document understanding feature. It's something we're looking at to help us with invoices and incoming bills that come in. It's on the backlog. We haven't got to it yet.

UiPath enables me to free up capacity for people to work on new work because they are involved, they're less accessible. At the moment, the majority of our staff is focused towards the end time making sure that things are filed correctly. It's more about focusing resources rather than being more responsive.

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WorkFusion: Free
reviewer824844 says in a WorkFusion review
Head of Automation at a financial services firm with 10,001+ employees

Pricing models are available online. Some vendors provide a free entry level solution to get you started.

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reviewer1124034 says in a WorkFusion review
Vice President at a computer software company with 5,001-10,000 employees

This is an expensive solution. 

They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going. 

That's three or four times expensive. They do have a "free" version, but it's not good. They should have an intermediate version that's int he ballpark of $100,000. Mid-tier pricing is needed.

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reviewer1373997 says in a WorkFusion review
Analyst, Intelligent Automation at a financial services firm with 10,001+ employees

WorkFusion's SPA capability, although powerful, is somewhat restrictive as it requires a considerable infrastructure investment and would require considerable network and bandwidth capabilities to function from a central site without the deployment of local instances.

Their proposed Cloud solution should resolve many of these issues and enable multiple geographic areas to benefit from the solution's capabilities.

Their RPA Express solution is free and provides a way to expand the Robotics footprint.

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NICE Robotic Automation: Free
Nicola Bentham says in a NICE Robotic Automation review
Business Readiness & Continuous Improvement Support Manager at Swinton

For me, personally, the biggest lesson I've learned from using NICE is about how having certain IT software can really enhance performance, and I had never really thought of it that way. We can use the system to get through to making a sale, but I never really thought that it could actually enhance the agents' thought process, their journey, and how they speak to customers. That's been a big lesson for me.

In terms of advice, be open-minded. We just told them what we would like it to do, and went out there with a bit of a blue-sky thought process: If we could have anything, what would it do? And it turned out that it could do that, and we were quite amazed. I would tell people to think outside the box, think of something else that you would want it to be like in a few years' time and you may actually get close to that, or even achieve it, without realizing, at first, that you could. Sometimes we're so constrained by what we're used to doing, by doing things a certain way, using the same systems, we don't realize that a system has more capabilities than we realized.

The employees have loved it. We haven't gotten the statistics on employee satisfaction yet, they're due soon. But we've received a lot of feedback and we engaged them very early on. We held a naming competition for the guidance system. They all put in suggestions. The top-five were picked and then they voted on them. They chose the name. And every time we did a journey, we had agents from the floor in a room and they went through the journey and looked at. They built it with me in that sense. They were all engaged at the time. And we have a pilot team on the floor using it. When we went live and launched across the business, they were all involved in floor-walking, helping other agents with the system. There has been a lot of involvement of the front line, which helps employee engagement because they feel part of it. It's their system that way.

They named their guidance "Winston." No other companies use it the way we've used it, as far as I'm aware; I was looking at other companies which use NICE.

I'm more an end-user. I've worked with the development guys to make it user-friendly, for the people in our company who are on the phones.

I'd like to know the common places that the agents are going within the system. I'd like to see if they are spending a lot of time in a certain section because we could then look at whether that section is clear. What is it from that section that they need more support in? That's what we're doing now in the second half of the year: What they use it for. But the automation stuff in the background is also a big, key thing that is being done.

We have attended and unattended bots. We have quite a lot of on unattended robots. We've got a lot of processes where a transaction is done and it will send off the results. That is automatically done in another system. We send customers a yearly invite and that is done by unattended. That goes off and does everything in the background and produces it on the system.

We are looking at things within our other departments at the moment, where they're doing a lot of manual processes. We're working with NICE at the moment, their Automation Finder, which looks at what our people actually do, all these manual processes and the same things being tracked by them. We'll look at putting unattended robotics in the background so then they don't have to do those actions. If it's always the same action at the end of a certain task, we can get the system to do it instead, and free up our people. Obviously, we do have to do a full analysis afterward. From a human perspective, I will look into what they're doing. We're going to have a look at what the Automation Finder brings up and then look at it in context. We will look at it from both sides to make sure. There are times when there needs to be a bit of human interaction or a checkpoint and there are other times when that's not needed. It all depends on what it finds for us. We've not gotten the data back yet.

I would rate NICE at nine out of ten, from my experience. A ten would mean I am able to view what people do on the system as well, rather than just listen. I know NICE has the capabilities, it's just that we haven't purchased that. We are looking into it.

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Marc Lee-Smith says in a NICE Robotic Automation review
Group RPA & AI Platform Manager at Thomas Cook

A good example of an unattended bot is for what we call the "three two two two error," It has saved us £450,000 almost overnight. We allow customers to book seats on our flights so that a family of four can all sit together. We charge our customers for that privilege and it should work fine. However, if the original aircraft assigned to that flight is replaced, as far as the customer's concerned the plane is there and everything seems fine, until they get on board. They find that their seat booking hasn't transferred across to the new aircraft. They end up sitting in various parts of the plane, which causes complaints. We end up issuing refunds and compensation to customers. By having an unattended robot move the seat booking from one flight to another, we saved, overnight, £450,000. It's a great story to be able to tell.

Another process we've automated in the contact center is called our "Disney Calendar." Disney manages all of its hotel rooms on a big spreadsheet, effectively. They send that out to every tour operator which then manually updates its systems to show which rooms are available and which ones are booked. We previously outsourced that to a company called WNS, where they had a team of 18 people processing the spreadsheet. They came in three times a week. But because of the volume of rooms and the amount of manual work, we were constantly behind. From our customers' perspective, we were selling them rooms for the holiday of a lifetime — so it's a big, expensive thing — that had already been booked elsewhere. Then we were having to manually call them back up and tell them that the room had been double-booked and that we could put them in this hotel or that room. We were starting off on the wrong foot and providing an awful customer experience. We automated that process.

Now, we have saved the cost of those 18 people that we were dependent on from an outsourcing partner. And processing the calendar, instead of taking three or four days to do one iteration of it, takes three hours and runs overnight. The customer experience is fantastic because everything is quick to market. Everything is absolutely correct because the robot is 100 percent accurate every time. We've seen an increase in our sales to Disney and a drop in complaints about Disney holidays, as a result of the automation going in.

The solution has improved employee productivity, but not directly. We've taken a process that a contact center agent, or somebody in the financial shared center, was doing, which was taking some 50 percent of their time. We've now freed them up to do other more interesting work, to be more productive and more innovative. We don't have any metrics that we can share to show what they've done with that time yet. We're not quite that mature yet. But if I were to approximate the increase in productivity in the contact center, I would say it's about 30 percent.

In terms of the solution improving customer experience by helping employees stay focused on the customer rather than on desktop complexities, that's not happening at the moment. We don't have attended automation. But by removing things like the Disney Calendar issue, where our contact center agents would be dealing with complaints, and the finance guys would be processing refunds and compensation, the impact of that automation has meant that those calls aren't coming in, so our agents are able to focus better on the customer experience than they would have previously been able to do.

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Kryon RPA: Free
Michal Sagi Shamir says in a Kryon RPA review
Manager of Organization, Methods and Knowledge Management at Max by Leumi

What we are lacking is OCR, the ability to read text. We would like it to have the ability to take a page which is free text and analyze it, and then for the robot to know what to do next. This ability does not exist in Kryon products, so our company is now trying another tool which has this specific feature - an IBM tool which combines RPA and OCR together.

Also, when the robot stops working for any reason - it doesn't matter if it's something in our systems or our infrastructure - it does not know to go back to the same point it was at when it stopped. We have to start from the beginning or to delete the report. It cannot continue from the same point. We would like the robot to know how to continue.

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Adam Staude says in a Kryon RPA review
Manager, Application Support at a consumer goods company with 1,001-5,000 employees

The stability is pretty good. The only unstable part is Studio where you build this stuff. In our version, the 5.25. It has a memory leak. If you leave it open for too long, eventually it just freezes. Saving your work, closing, and opening it just once a day is all it takes. However, this is a bug that I have noticed about the stability of the actual tool. Our production console and robots have been rock solid.

We are still a fledgling operation with it. We have one guy who works part-time on the PDF and another full-time contractor working with the business to build more bots and wizards and also finding more opportunities. Then, there are two of us who are dabbling in it in addition to our regular jobs. 

It is also helpful for certain one-off updates. I am a support analyst myself for a lot of our software. People in the business will come to me with really simple problems. E.g., HR had to send out an email to every intern with some of their employment credentials and links to sites for things that they needed. However, they all had to be personalized. Each email needed to have unique information to each candidate in it. So, they built the template real quick. They handed me the email and we dumped a list of the interns from our HRS system on it. We just threw that in the bot real quick with a couple of loops using the email template with some variables and were able to send out an email to all the interns in minutes, which could have taken a whole day, if done manually. For one off things like this, it's such a simple tool and really easy to use. 

While there are other ways of doing these type of tasks, e.g., a lot of HR systems have some sort of bulk email feature built-in to send new hires information. Our HRS doesn't have that or maybe it's too clunky to use. This just makes it super quick. 

We also use a lot of similar things with one off SQL automation where we could build a complicated script and run that. However, the bot can run a loop of queries for whatever variable it might be and spit out a report. This takes literally minutes to build and run versus hours if you go different paths. This makes it a very sleek little one off thing.

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RpaDevelc8a8 says in a Kryon RPA review
RPA Developer at a tech services company with 10,001+ employees

While it does help reduce manpower, we still do require manpower because there are some processes and steps that we cannot do with automation. It may be too sensitive to be done by automated processes. In those cases, we still need manpower.

It does help to identify which tasks can be automated based on Kryon functionality, until you have close to 50 multiple tasks from one client. As soon as we automate any one of our top volume drivers, we try to understand how we can automate the next one orthe next highest volume driver. We have tried to use Kryon's functionality to the max, but still there are some limitations that don't allow us to automate all the tasks. E.g., anything that involves free form text is a major drawback. We use forms which get their data from our customers along with their account details. So, their form details are always the same. They don't change the fields, only the values are different. If it were an email, every customer would use their own words to describe the problem. It's difficult to write simple logic that is common for all types of words. I think free form text requires artificial intelligence. However, the lack of AI is not a big issues.

Another major drawback is OCR. We are not able to read scanned documents correctly in a reliable way. There is always some margin of error. Some of the processes require us to read scanned documents, and you need to ensure that it is 100 percent accurate. Without that level of assurance, you can't automate such tasks.

Our client uses Citrix NetScaler Unified Gateway. It is a virtual machine. All the tools that we use run from the client's location and through a virtual machine called Citrix. It is projecting the remote screen onto our screen. Kryon is not able to identify individual applications behind Citrix. All it makes is a screen by taking the image. So, Kryon's functionality is limited to screen reading. Because of this, we are not able to take advantage of the Windows functionality or web server functionality. like browsers. They are not able to identify whether it's a browser, etc. It can just read from the screen. Being able to identify applications inside Citrix would be a huge advantage for our processes.

Their logging features are minimal. 

Reporting-wise, there are some reporting options, but I don't think they are very practical from the point of developers.

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Reviewer46830 says in a Kryon RPA review
Senior Systems Analyst RPA at a hospitality company with 10,001+ employees

It has benefited our organization through automated rates and pricing. We built an automated rate system that runs four times a day. Our initial analytics coming back from that rate system for a single two-day period in July performed over 25,000 individual rate changes across just under 600 hotels. 

With this volume of activity, there is no way that we could hire enough revenue managers to perform those volume of rate changes. This rate system has allowed us to be more responsive and competitive with our rates with less human involvement. It is leaving our revenue managers free to work with properties, identify special events where things might want to be increased, etc., rather than spending their time updating rates. Instead, they can now just submit a special event and what they want the rates to be, then the system will adopt these into the existing strategy that is being implemented automatically.

It has been straightforward and smooth to use this solution for the full-cycle of automation from the discovery of processes to turning on the automation and scaling it up. We have three dedicated environments: development, UAT, and production. We build things out, then test them in development. It is very easy for us to transition them out of development into user acceptance testing. Once our users are happy, it is a very easy, seamless process for us to transfer that into production, enable the triggers, and turn it on. The ease of being able to bring things into production and through the development cycle is quite straightforward.

This solution has helped our existing workforce embrace the digital transformation of our organization. We have multiple departments currently coming up to us, and saying, "Hey, when can we meet and talk about things? We have things we want to automate." We have other departments starting to to reach out and show an interest in having parts of their processes streamlined or automated. For example, one of the processes that we are working on automating would be a hotel room type of change. So, if a hotel has a bunch of rooms in their hotel, and they want to transform them into a different room type, it is a very long, slow process. It's very monotonous and repetitive. This is a really good candidate for automation. Right now, we are working with that department to automate that specific process. For them to do it by hand right now, it takes them almost a full seven days to perform, but with automation, we can do it in almost half that time. These type of requests happen regularly. Therefore, there are more of them to do than there are people. This automation will allow us to perform the requests that we have faster, but also keep up with future requests.

When we approach the departments about automation, we put a high stress that the solution is complimentary and will elevate the human workforce. This way they can do the more important things while not having to worry about filling out an Excel spreadsheet with 600 fields. Most of them, when they hear that they won't have to fill out all those fields anymore and they'll just have to worry about the more important aspects of it, they typically end up pretty happy. They seem to be pretty receptive to it. However, you'll always run into a few people who will have the concern that automation might take their jobs, but it hasn't happened so far.

With any of the processes that we have deployed, the accuracy and rate of errors coming back is much lower than what we would typically see. There have been a lot less things going through the automation that we need to adjust, fix after the fact, or touch manually.

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ITConsul9591 says in a Kryon RPA review
IT Consultant & Robotics Business Analyst at a insurance company with 201-500 employees

Kryon has saved us a bunch of money and time. Specifically, it sends reminders out for claims that have not been actioned after a set period of time; for example, dormant claims, which haven't been updated or touched in five years. We actually created a job to send out reminders to the brokers to try to get updates. Since then, we've been able to close numerous claims and therefore reduce our reserves by literally millions of dollars.

It has provided overall money savings and overall time savings. We've got dashboards that show our overall stats from all our jobs. So we can say robotics has saved X amount to date, Y hours per department. Some of the jobs measure finances. There are literally hundreds of hours and millions of dollars in savings.

The solution has also increased operational efficiency. The percentage varies per department, but there are some departments that are saving two hours a day of people's time, so that's quite significant. If you think about an eight-hour day, that's 25 percent for a department which is already stretched thin. Time is extremely valuable when resources are slim.

We have also seen a reduction in employee errors. One of our jobs for finance looks for potential duplicate invoices. There were instances in the past where duplicate invoices were sent out, bills were paid twice, etc. It has dramatically reduced that. I don't think we've had one since we implemented the job. The automation searches for anything that looks similar in specific fields, using search criteria, and then produces an exception report. Instead of having someone go through 10,000 lines in a spreadsheet, they then have about 50 lines to compare. Obviously, it's much easier to identify duplicates in 50 lines as opposed to 10,000.

Finally, Kryon has helped our existing workforce embrace the digital transformation of our company. There is, obviously, resistance to change no matter where you go. Certain people will respond differently. But overall, the response has been really supportive and positive, especially from management. They're very happy with the way things are developing, the way time has been freed up. Most of the developers, and most of the people who use the automation, are also happy. There are only one or two people who feel a little threatened by it still. They don't really voice it. It's just that you can sense the resistance. I think it's a fear of their jobs going away. In our case, there's enough work that people just need to be repurposed and do other work. There's more than enough work for everybody. It was never one of our objectives to eliminate full-time employees.

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Blue Prism Cloud: Free
reviewer1286514 says in a Blue Prism Cloud review
RPA Practice Head at a tech services company with 51-200 employees

In terms of advice, I'd say that if you have the technical expertise, it's a good tool, however, it's difficult to get training without being involved in a project. So it's kind of hard to break into it, as opposed to some of the competitors' tools where anybody can download the tool and get working and learning without having to actually be on a project. It helps to have access to free training and tools and community additions of the tool which unfortunately doesn't really come from Blue Prism. 

It's a very sound tool with a good reputation for having a good security model, which is important to a lot of companies and it's got more of an object-oriented design flavor to it. Deployment is a mix of private, public and hybrid cloud. There is about a 50/50 split between Azure and AWS.

I would rate the product an eight out of 10. I will likely give it a higher rating when there is easier access for people who want to learn how to use the tool. I think that's what's holding us back.

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reviewer1310910 says in a Blue Prism Cloud review
Senior Consultant - Intelligent Automations at a tech services company with 10,001+ employees

We are a Platinum Blue Prism partner.

The solution offers a trial version now, so it's super easy, now, compared to six months back when there was no free version. It used to be hard to know if the solution was right and companies would have to risk spending money to find out. Now, the solution is similar to UiPath, which has been offering free trials since the beginning. 

I'd rate the solution eight out of ten.

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Gilles Cardoen says in a Blue Prism Cloud review
Senior Consultant at Tobania

I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask things. It can be months before they answer. With UiPath, you are all on your own. There's no real support. I haven't experienced any support, but that's also because it's a free tool, until a certain level.

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reviewer1294473 says in a Blue Prism Cloud review
Senior Digital Program Manager at a insurance company with 5,001-10,000 employees

The stability of the solution is good. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. It's been nice and reliable.

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Datamatics TruBot: Free
Michael Rider says in a Datamatics TruBot review
CTO/ Co-Founder at BankRPA

We believe that the value and the cost of the Datamatics TruBot really fits financial institutions' budgets much better than what we'd call the big three, the Automation Anywhere, Blue Prism, UiPath. And it really has a great entry point. Datamatics is currently offering a free trial that ends on September 28th 2020. That has enabled a lot of businesses to download it, play with it, without having to be committed to any costs for that solution.

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VisualCron: Free
reviewer1365099 says in a VisualCron review
Director of IT at a recruiting/HR firm with 51-200 employees

We use this product for practically everything when it comes to data management and much more. We've been able to automate a great number of processes that make us more efficient, eliminating manual processes that free up our employees to take on more of their prioritized projects on a daily basis. It also greatly helps with communication, whether it be for error reporting or status reporting. It's hard to come up with a primary use case when we've been able to improve so many different processes.

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WinAutomation by Softomotive: Free
reviewer1245768 says in a WinAutomation by Softomotive review
RPA Developer at a tech consulting company with 11-50 employees

I think the primary thing that needs improvement in this product is the stability. It looks like it is easy-to-use and that is very nice, but it is more important to have a stable product and not just one that is easy-to-use. If I am working to create a simple process, odd errors occur quite often and in the middle of creating the process.  

The additional features I might like to see in the next release would be adding in some capabilities that other products already have. For example, some RPA process management framework. UiPath has something like that, RE Framework (Robotic Enterprise Framework), which is something in Softomotive we have to develop by ourselves. They have some premade processes in WinAutomation, but in running a process they should have some kind of error handling. For example, if there are tasks that should be run like 100 times and maybe it will freeze up at the 50th cycle, then the process should start again from 50, not from number one.  

If they can come up with some kind of framework and error handling, that will enhance the stability of the running processes made out of their solution. Right now I cannot resolve these main issues on my own and they should be added to the product.  

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Information Technology Consultant at Evolve

This solution is reasonably priced and offers a free trial period.

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Microsoft Power Automate: Free
reviewer1268505 says in a Microsoft Power Automate review
Digital and E-Business Analyst at a construction company with 5,001-10,000 employees

Power Automate is really cost-effective. You pay for use and if you want a premium connector then you just pay for a premium connector. But a lot of things are available for free. If you want to use an adapter that is not available for free, then you have to pay the provider for it. I do not know how much that costs.  

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Alankar More says in a Microsoft Power Automate review
Sr. Software Engineer at Globant

I'm using the latest version of the solution. I tried to follow some YouTube tutorials from different people who are actually doing some good work with Microsoft Power Automate, however, they're using different versions as compared to the latest version that I'm using. The layout and the modules and everything is different as compared to the previous versions.

I use the cloud deployment model because it has some free storage or free allocation with the subscription.

I would definitely recommend the solution. Even small businesses would benefit from the solution. Any company would be able to integrate it. There are a lot of tasks you could handle with the solution. It's great for handling customer inquiries, for example, if you had a business with inquiry forms on sales sites.

It also offers one of the cheapest rates as compared to other automation tools. Other automation tools charge a huge amount for license fees. Microsoft Power Automate offers decent fees for the automation tools they offer. 

The solution is also excellent for businesses due to the fact that it's totally based on the cloud. You can use it in anywhere and you can execute your flows from your mobile. 

I'd rate the solution eight out of ten. If they offered some better tutorials, I'd rate them higher. No one wants to go and read through dozens or hundreds of web pages. The tutorials need to be interactive or video so that it's easy and engaging. If Microsoft was able to offer that, they'd be close to perfect.

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