Robotic Process Automation (RPA) OCR Reviews

Showing reviews of the top ranking products in Robotic Process Automation (RPA), containing the term OCR
Kofax RPA: OCR
reviewer1243365 says in a Kofax RPA review
Co-Founder & VP at a tech services company with 11-50 employees

I haven't been exposed to the solution on a micro-level. Our senior technicians would be able to better answer the question about valuable features.

The pricing is quite good.

Kofax has already had the capabilities in terms of the OCR performance so that's one of the strong features.

The drag and drop functionality is quite good.

The solution allows for integrations, which is quite helpful.

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Pega Robotic Process Automation: OCR
Senior RPA Engineer at BBI-Consultancy

Pega Robotic Process Automation can improve the OCR area. They don't have a powerful OCR engine to read documents or files like other tools. 

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reviewer1273176 says in a Pega Robotic Process Automation review
Senior Manager - Business Excellence at a comms service provider with 1,001-5,000 employees

The OCR capabilities of the solution could be improved.

The ability to call different website services from the server would be helpful.

The solution should offer integration with applications in Citrix.

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Sr Architect at Cognizant

I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation. Pega Robotics needs to improve in this area by any means. Other tools are using OCR technology and sending keystrokes to the Citrix window. To automate a critical business process I used Pega Robotics and another automation tool just for the Citrix part. Even though both they had enough licenses for both tools the customer wants to build it in Pega Robotics.

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Automation Anywhere (AA): OCR
Kumar Animesh says in an Automation Anywhere (AA) review
Senior Technical Consultant at Fujitsu India

I'd like to see the OCR feature be perfected. Today we get an accuracy ratio from OCR of around 40 percent to 50 percent only. Better OCR would be very useful in the industry because most of the documents in the banking sector are scanned and hand-written and they want to compare them with other documents.

I would also like to see them provide more support: profile documents and guidance. It would also help to have use-case demos available publicly, not on the Automation Anywhere website. Overall, better promotion of the solution would be good for Automation Anywhere.

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Brian Walling says in an Automation Anywhere (AA) review
Global IT Director at a logistics company with 501-1,000 employees

In terms of differences between Automation Anywhere, Blue Prism, and UiPath from a functional standpoint, there really weren't any. They all do the same thing. It's coding in .NET, coding in Java. They all have their strengths. Automation Anywhere stood out because of its high cost. 

When we put them side-by-side, everything we could accomplish in UiPath, we could accomplish in Automation Anywhere. Each one is making its own jumps. For example, when we were evaluating them, UiPath was making leaps in OCR and reading natural language, and Automation Anywhere was taking a back seat in that. But Automation Anywhere was advancing in its process improvements. Now, they're doing it the other way around, and Automation Anywhere is jumping forward ahead of UiPath. So they play this game, but either one is equally good.

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Architec82e8 says in an Automation Anywhere (AA) review
Architecht at a insurance company with 1,001-5,000 employees

We would like to use the IQ Bot only, for PDF extraction. Currently, we are using PDF data extraction and finding whether the data is present. If we go with the IQ Bots, the main reason will be the capability. At the moment we are having some sort of problem with reading the images. We are using OCR and Python for that right now.

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RpaBusin938c says in an Automation Anywhere (AA) review
RPA Business Lead at World Bank

OCR capabilities are what we're looking for. We started using IQ Bot but we are not utilizing it to the extent that we would like because of some technical issues. We would like to see some development on that side.

It would also help if they integrated AI and other predictive analytics into this solution.

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Vaibhav Jain says in an Automation Anywhere (AA) review
Senior Tech Advisor at Ernst & Young

While the ease of use for non-tech users is good, it could be improved.

I would like to see extensive OCR capabilities in the next release. That is a must.

They need to make the solution more robust.

View full review »
Configur7384 says in an Automation Anywhere (AA) review
Configuration Specialist at a energy/utilities company with 1,001-5,000 employees

I like the OCR feature, where we can capture information from PDFs.

The commands provides by Automation Anywhere make the tool easy to use.

View full review »
ErpRepor9540 says in an Automation Anywhere (AA) review
ERP Reporting Manager at a healthcare company with 5,001-10,000 employees

The technical support is mediocre. The support is sometimes really good, and sometimes it is really bad.

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ProcessAb41f says in an Automation Anywhere (AA) review
Process Architect at a media company with 5,001-10,000 employees

On the shortlist were some of the largest players in the industry: Blue Prism, UiPath, and Automation Anywhere. This was in 2017, when I was involved with the PoC. We chose Automation Anywhere because of ease of use and overall functionality. I think the cost was also a big factor, but I don't have much insight into it.

People seem to be a bit skeptical about the cognitive document processing. I don't know if they see the power that IQ Bot provides relative to other world leading software products, such as ABBYY, which is another big OCR technology that I have used. If Automation Anywhere is stepping up its game in the cognitive aspect, this will help guide adoption in the future.

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VpIsGlob37e5 says in an Automation Anywhere (AA) review
VP IS Global Development at a manufacturing company with 1,001-5,000 employees

I would like more with OCR and data capture. We are partnering with IBM to help bridge this gap, but Automation Anywhere should continue to expand on their product line and provide these capabilities, as well.

The installation and setup for the bot runners and bot creators need improvement. The installation and setup for the control room is also a difficult task. Therefore, improving the ease of implementation would help out a lot.

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RpaDevel40d8 says in an Automation Anywhere (AA) review
RPA Developer at Verizon Communications

The OCR is the most valuable feature, though this is a third party feature that we have integrated. It is quite easy to integrate with other solutions.

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RpaDevel3794 says in an Automation Anywhere (AA) review
RPA Developer at Verizon Communications

With Citrix, we need a dedicated server to work with it. This has become complicated, as it is not easy to pull all the systems together into one place. It would be better if the Automation Anywhere team could make this easy and simple.

We would like to see AI incorporated into the tool. With the cognitive capabilities, they need to be improved to handle unstructured data.

The screen scrapping needs to be improved.

Some of the commands, like object cloning and OCR, are not so reliable when we are automating five to ten websites into the same task. Also, when we autofill fields, the comments are not so reliable.

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Kalyan Bitra says in an Automation Anywhere (AA) review
CTO at Sage IT

PDF comes in multiple ways. PDF is an actual PDF or it could be a scanned image, but people assume it's a PDF. Sometimes, it's not an actual PDF, but an OCR. So, there are multiple ways of skinning the cat. Automation Anywhere helps with the visibility of using a PDF or using OCR technology. These functions are already available, and you can extend it and beyond, as well.

View full review »
Priya Batish says in an Automation Anywhere (AA) review
Business Advisory Manager (AVP) at a tech services company with 10,001+ employees

We see the application in the 

# BPO space, 

# Finance and accounting, 

# Health care in terms of claim processing.

E.g. in F&A, if you're doing invoice processing where the entire process is manual, and the analyst has to go through the invoice to determine invoice details, discount on the payment  or a penalty should be levied. In such cases, you can scan this information through an OCR, which is an optical character recognition tool. Then, the rest of the information can be pretty much retrieved by the RPA, which means the RPA will scan the information to classify this information and fill up the  web form. This will be sent to the ERP. This is how the workflow would look like. 

Wherever you can put

# a rule-based system, you can automate all of the processes. In our company, all these processes are manual and you might have 50 to 60 people supporting this process for a mid-size company. You can automate it and almost reduce the manual effort by almost 40 to 50 percent, depending upon how many techs are enrolled and what is the effort being spent in order to process transaction volumes.

I have been familiar with a couple of projects where this was implemented in cash applications or invoice processing, and they could automate these steps. So, I'm familiar with some of the back-end processes and where they are getting automated.

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AnilSharma1 says in an Automation Anywhere (AA) review
Senior RPA Consultant at a consumer goods company with 10,001+ employees

Automation Anywhere needs to improve Excel and its commands. In Excel, if you want to add a sheet, you cannot add a sheet. There is no command for adding a sheet. Also, if you want to rename something in Excel, you cannot rename it. You always must keep a list that you can rename through your keyboard, but there is no specific command in Automation Anywhere. 

The email automation command also needs to be improved. The email automation command sometimes is not working properly. When you connect the mail server, it is not being done properly.

The OCR feature is not that reliable.

With the PDF command, you can only read structured data. If your data is in an unstructured format, there is no command for it in Automation Anywhere. Then, people need to use Python coding if their data is in unstructured format. Therefore, Automation Anywhere needs to improve in the PDF area.

View full review »
BIManagec9cf says in an Automation Anywhere (AA) review
Business Transformation Manager at a maritime company with 10,001+ employees

The core functionality, the ability to automate these tasks and to interact, both with our own in-house software solutions as well as with our customers' and vendors' solutions and portals, has been incredibly valuable for us.

We're also beginning to dip our toes in the water with the IQ Bots, to do some OCR and some machine-learning. So far that is looking like it will be very valuable to us as well.

View full review »
Amrit Goswami says in an Automation Anywhere (AA) review
Automation Developer at

In the next release of this solution, I would like to see more OCR agents included.

My customers would like to use the IQ Bot without having to invest more money in purchasing another license. If it is not possible to include IQ Bot in the basic package then, at least, the OCR features and the TaskBot can be enhanced. This would allow us to include small-scale industry, as well as large organizations.

There is an issue with security where users can see the values in the credential vault. Because of this, we don't see the point in creating values inside the vault.

This system should be able to handle situations with very there are very large volumes of data in Excel.

View full review »
Yash Parikh says in an Automation Anywhere (AA) review
Project Manager at Nine A Business Connect

The best part of Automation Anywhere is IQ Bot for its OCR techniques. 

Bot Insights is also a very good product feature.

View full review »
Madhuvankumar V says in an Automation Anywhere (AA) review
Senior Software Engineer at EMC Corporation

I would like to have the MetaBot screen name title dynamic instead of static. This would allow us to use wild card entries and make our lives much easier. As it is now, we cannot automate using MetaBot because the screen name changes. The only way it can be done is to use multiple MetaBots.

We are having a problem when trying to automate the opening of very large Excel files. One example is our 70MB Excel file, which normally takes approximately twenty minutes to open. Automation Anywhere crashes before it opens, so we moved it to Instaknow-ACE, which is another RPA tool. It imports the Excel file, creates its own database, and then you perform whatever operation you want. After this, it generates the output result without crashing. If this were fixed in Automation Anywhere then it would be a large benefit because we are in a phase of moving away from smaller automation. We are doing a lot with bigger data, and most of it is still in Excel files instead of a database. It isn't the fault of Automation Anywhere because it is Excel that is crashing, but we need to have a feature where Automation Anywhere can import Excel files directly.

The stability of this solution needs to be improved.

The OCR capability needs to be improved to be made more accurate.

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Abdul Subhan says in an Automation Anywhere (AA) review
Senior Automation Engineer at Ryan india

The primary use case for this solution ranges from the web scraping to working on more complicated applications, which are built in-house. For example, in the case where we would have to get into an application that is not automation-friendly, we would use the OCRs to recognize the fields, insert information into the application then extract some of the information. We also do a little on the database front.

We are a solution provider for a back-end team who works on a different manual task.

We tried the same type of flow automation using a Python and VB application, but we don't have the leverage of OCR which is available from Automation Anywhere. 

Most of the automation that we currently handle is that which has already failed when using the previous versions with the VBAs and Python.

We are using this product on-premise, so we still haven't upgrade to the cloud.

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Vinod-Kumar says in an Automation Anywhere (AA) review
RPA Developer at a financial services firm with 10,001+ employees
  • OCR
  • Object cloning
  • Excel automation
  • Reusable
  • Scalability
  • Code free

Most back-end operations start with Excel. With Automation Anywhere, we can easily automate the CSV in Excel operations. It is integrated with Microsoft Office 365.

The Control Room feature is very good.

We are using Taskbot for attended automation and unattended automation.

From the Bot Store, we can download bots. We can analyze the code. I have downloaded some bots just for coding standard purposes.

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Aishwary Nigam says in an Automation Anywhere (AA) review
Senior RPA Analyst at TATA consultancy

They are launching cloud into the market, which is very good.

They need to improve the OCR engine which is not up to the market.

We still cannot use IQ Bot with our documents.  

They have to work on the OCR and object cloning features.

However, I have not used version A2019 and cannot comment on the latest Automation Anywhere updates.

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RpaDevela833 says in an Automation Anywhere (AA) review
RPA Developer and BA at a financial services firm with 10,001+ employees

There is not one specific use case in the sense of what we use the product for. In the broader scope, it would be automation. But right now we have several applications. We started our journey with the tool in 2017, and we have automated several processes in finance, IT, and engineering. 

In finance, for example, we have automated cash application, billing processes, reporting, payment processing, and we are using IQ Bots to automate our invoice processing. We completed the pilot, which provided us with phenomenal results. So we tested with a small entity with 30000 invoices and around 300 suppliers with a high level of success.

The character extraction capability of IQ Bot is much, much better than the other OCR (Optical Character Recognition) engines that you have in the market today. So we are completely pleased with that, and we are planning to upscale our invoice automation processing.

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Prabu Baskaran says in an Automation Anywhere (AA) review
RPA Specialist at a manufacturing company with 1-10 employees
  • We can easily use the drag and drop.
  • We can connect to the OCR capabilities. 
  • We use the MetaBot and IQ Bot. 
View full review »
SeniorMa1140 says in an Automation Anywhere (AA) review
Senior Manager at a pharma/biotech company with 10,001+ employees

We have multiple uses for this solution. We are from a biopharmaceutical background. We are the global technology center for AstraZeneca Biopharma and AstraZeneca Oncology. 

We have many use cases, but one of the primary uses is for all of the business processes. We do the automation, we apply the tool and simplify the work. We currently have more than sixty or seventy bots in place, including in HR and in finance.

As an example, one of the cases we were working on is industry best practices and industry innovators. We reduce the time that scientists spend on manual tasks and put them on more value-added work.

Another example is with adverse effects, where people who take medication can have an adverse reaction. If the customer reports their reactions, it gets automated.

We have several teams and we are not centralized, we have democratized it. We have different sequences; they have their development team, and we manage the Centre of Excellence.

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Harish Bennalli says in an Automation Anywhere (AA) review
Senior App Developer at a financial services firm with 1,001-5,000 employees

In the 10.7 version, the back-end port for the MetaBot password has looping. This has been a type of limitation. Now, we are upgrading and integrating the Control Room, which is a validating feature.

I would like them to add OCR features. This would help us deal with unstructured data and we can get more data out of images.

I would like to see more features related to artificial intelligence. 

View full review »
Swati-Srivastava says in an Automation Anywhere (AA) review
Associate Principal at Bristlecone

Looking at the POC's requirements and use cases, our customers are asking us for the OCRing of handwritten documents. This is a feature we would like to see included in the next release.

We would like a web-based product for implementation in the cloud.

The licensing needs to be made simpler or shortened. You need to be able to bundle the licenses for clients. Instead of asking for three licenses, which sometimes causes the customer to panic, I would like to have one bundle with three licenses contained within it. It is essentially the same thing but would make more sense to the customer. It is just a different mindset.

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SubhamMahanta says in an Automation Anywhere (AA) review
Cognitive Lead at Quosphere

IQ Bot seems to be a good solution that Automation Anywhere has come up with. It sets them apart from the other solutions. I want Automation Anywhere to work on IQ Bot further to help evolve the tool more and create a certain set of solutions using IQ Bot. They can maybe use better machine learning algorithms to come up with better accuracy for OCR extractions. This is an area that I want them to work on.

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PrachiYadav says in an Automation Anywhere (AA) review
Senior Consultant at a financial services firm with 10,001+ employees

I can talk about a use case that we have submitted. We have a Bot Genius entry that we have where the bot reviews your bot. So, it's a bot on top of a bot to check whether the bot that you have created is up to standards or not. So it is an interesting concept that we try to bring in where we identify pain areas, because a lot of time is been taken up by the reviewer team to identify what's wrong with the code and whether the code is per the coding standards or not. So, we thought of automating and trying removing one layer so a bot can check whether all the coding standards, proper guidelines, and naming conventions of variables are being sorted out. So, we brought along this bot as a finalist to see if it can take home a prize.

We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.

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reviewer1204977 says in an Automation Anywhere (AA) review
RPA Developer at a insurance company with 10,001+ employees

There were also some tasks where we needed a cognitive approach or an OCR solution. There were some scanned documents in a PDF format. We were in the initial stages and struggled at that time. I'm talking about in 2018. We struggled to get them into the structure format.

In the current stage, there are lots of opportunities in terms of claims, insurance, and banking where we need AI and cognitive solutions to automate unstructured documents. That is a need of ours. Automation Anywhere should improve in this field so they can provide support for artificial intelligence and cognitive solutions.

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Deepak_Batra says in an Automation Anywhere (AA) review
Country Head and Controller at Evalueserve

We are discussed specifically the IQ Bot from Automation Anywhere which has excited me a lot because of the functions that it brings. They are really commendable because I have seen a lot of other software and solutions which are not giving that much accuracy in terms of the output. But, IQ Bot has been one of the top-notch solutions that I have seen in the OCR field, which covers a lot of the areas where we can transition unstructured data into structured data. This can be utilized in many use cases, like accounts payable, T&E processes, and so on and so forth. That's why I'm very excited to talk about IQ Bot.

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MaheshPulipaka says in an Automation Anywhere (AA) review
Sr. Manager at Avenir Digital

IQ Bot is something which is going to disrupt the market in the future. We, at Avenir Digital, are particularly impressed with the evolution of IQ Bot and the kind of disruption it is bringing to the OCR space. We are also looking forward to leveraging IQ Bot in addressing a lot of other areas apart from automation or RPA as a tool. We would also want to take IQ Bot to the next level and into other areas.

When talking about IQ Bot, we are talking about computer vision, we are talking about OCR in particular. Thanks to the Digital India campaign, most Indian organizations are actually looking forward to automating their manual process in terms of scanning their ID cards, their bank cards; a lot of validation that happens manually. Everything can be automated and I believe IQ Bot could be a significant contributor there in automating all these. That is one area that we are looking forward to.

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SaravanaVelayudham says in an Automation Anywhere (AA) review
Global Head Training at Acronotics

An interesting thing: If you look at AA, the OCR capability is actually from a third-party. They don't have their own OCR in there. They use ABBYY or Tesseract. They should have their own engine built-in with their own IP. It increases the value rather than trying to use a third-party solution. That's where I see a lot of value.

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reviewer1383858 says in an Automation Anywhere (AA) review
Manager - Digital Strategy at WorleyParsons

AA has improved our digital strategy extensively and provided the required leverage to place ourselves above other peers in the O&G Industry. We were able to develop quick digital solutions by demonstrating the ROI and gain momentum by aligning the desired resources & budget from leadership. All this has happened due to early wins which were supported by Automation Anywhere. We were able to build our solutions using the OCR Engines provided by Automation Anywhere which helped us to perform the Data Scrapping we have even integrated the tool with Free OCR available in the market.

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Prakasha S says in an Automation Anywhere (AA) review
Solution Architect at Accenture
  • The OCR integration came a long way. They have intelligence inbuilt into it.
  • Ease of deploying and the KB article really help people to just read and deploy different 3rd part components as well(svn, DB, LB, etc) .
  • Nowadays, the screen scraping techniques evolved in RPA and it is good to see they are in play which was not the case couple of years ago.
  • HBC is most suitable for COVID times. 
  • The RPaas offering will help customer to use it for less number of bots.
  • AD security group integration is a good feature
  • AI sense is good too.
View full review »
reviewer1390509 says in an Automation Anywhere (AA) review
Associate Manager at Accenture
  • Cloud API vision and OCR engine integration should be more effective. 
  • Auto-update of the Bot agent in runtime machines from Automation Anywhere control room server. 
  • The import and export of the previous version bots to the latest version of A2019 should be more flexible and friendly for the end business users. 
  • AI Sense recorder should be upgraded with additional features for better results. 
  • SMTP mail features should come with migration options. All kind of VB scripts and Java scripts which we built using exiting version should support in this version.
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reviewer1387335 says in an Automation Anywhere (AA) review
RPA Program Manager at a engineering company with 10,001+ employees

We have used RPA technology to build solutions which are across discipline and cater to end to end business process. At the start, we were performing use cases that primarily dealt with the Project Control group as most of the manual activities are based on the Excel operations which are either Macros based or involved tedious manual upload to the system in a periodic manner. Later we moved our strategy to cater to the more enhanced solutions which were primarily digital solutions involving - OCR, AI & ML. We were focusing on the Engineering Drawings which were more Unstructured & had the potential to create a Digital Workflow using the unstructured information.

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Vince Marion Espinosa says in an Automation Anywhere (AA) review
Software Engineer Analyst at Accenture

Automation Anywhere can be improved with respect to the user-friendliness of the interface because most of the competitors are now using a flowchart-like structure, thus making it easy for anyone to learn and study it. Essentially, it's as easy as connecting shapes for each action and process.

An area for improvement is their OCR reading for images since some competitors have an inbuilt OCR reader that recognizes various hand strokes much better, thus improving the time and resources needed for transcribing the documents.

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Blue Prism: OCR
Sharad Soni says in a Blue Prism review
Director Of Innovation at Quantum AI

Since Blue Prism gives me a lot of flexibility, I don't want the vendor to make any changes out of the box. I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. 

Blue Prism provides a lot of documentation, but there is a lack of support. This is missing. A lot of times, you get stuck and have to solve the problem yourself. If there is a community that is working together and Blue Prism could support that, it would be very nice.

I really don't need any additional features because most of the time we create our own features to work on top of Blue Prism. I would really be happy if Blue Prism can integrate some kind of OCR and machine learning capabilities that are now commonly available in the market.

View full review »
Gowtham Thotapalli says in a Blue Prism review
Solutions Architect at ValueMomentum

We were using this solution for two main purposes. The first was to leverage the OCR capabilities, and the second was integration with Outlook to check email and retrieve attachments from email.

We were also looking at the workflow component, and how to orchestrate the bot and the process flow within Blue Prism.

This is all being done as a pilot project by one of our departments to assess the impact of implementing RPA.

View full review »
Prohead677 says in a Blue Prism review
Head of Process automation at a financial services firm with 1,001-5,000 employees

The licensing models for this product need improvement. Compared to other tools on the market, it is one of the most expensive.

We understand that they will be launching an OCR tool, and we are looking forward to this.

We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction. Rather, they will continue to focus on product automation and we will have to incorporate other solutions.

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Sravani K says in a Blue Prism review
RPA Developer at SDLC Partners

The suitability of this product depends on the use cases. For example, if you are looking into processing invoices then Blue Prism is not the tool that I would choose because the others have better OCR capabilities.

If document processing capabilities and a test suite were added then it would be great because our customers who need these features would not be forced to use other products.

If I were to rate this tool in isolation then I would score it a six or seven out of ten. However, as I am comparing it to other similar solutions, I have to score it less.

I would rate this solution a four out of ten.

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Sonal Pawar says in a Blue Prism review
Senior Member Technical at Automatic Data Processing, Inc.

We started with a very small team and small projects. As the project started getting success with Blue Prism we have a large number of teams now just for automating all the business procedures. Larger time was saved after automating the processes.

The business was very much satisfied with the results. Many projects involving Java, Mainframe SAP, Web browsers, and Windows were made. We did also use PDF automation using OCR and Surface automation which helped tremendously as our company is payroll-based and involves lots of file processing in which the toughest is interacting with PDFs. 

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reviewer1348122 says in a Blue Prism review
Sr Mrg, IT at a healthcare company with 10,001+ employees

I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based. They are aware of these issues, but it's not available yet. If they would have done this earlier, it would have helped them occupy the market space better.

In the next release of Blue Prism, they are bringing in some great features, like deployment. I believe it's really going to focus on centralized monitoring. They are making it web-based. I think the scalability and the ease of installation are also going to get an upgrade in the new version. They are working on merging technology, like OCR capabilities — they are bringing everything under one banner. That's definitely going to help. This reboot of Blue Prism is definitely required. It's a little late, but at least they're doing it.

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UiPath: OCR
Saif Ul Islam Khan says in an UiPath review
Sr Managing Consultant at Abacus Consulting

UiPath is best at its core and with the help of plugins from UiPath and community you get solutions to a lot of problems out of the box. I have tried couple of more platforms, but the easiness, diversity and flexibility that UiPath provides is unparalleled. 

In the recent top 50 enterprise application at g2crowd, UiPath is at 18th place and topmost in the automation platforms. 

I have done quite a lot of different real-time projects with UiPath. In one big project, there was a lot of loan applications from scanned documents. We used Abbyy Flexicapture for reading OCR and ICR text and we read it very accurately. It really boosted the moral and now we are automating the whole CAD department of the bank. 

Now we are looking forward to more complex processes and try using the ML and AI into it.

View full review »
ReviewerCP30 says in an UiPath review
retired at a non-profit with 501-1,000 employees

I would like UIPath to improve the OCR visuals. Also, I wonder if one day the automation tools will be able to make simple decisions by themselves. 

View full review »
Iurii Shubin, PMP says in an UiPath review
Project Manager (Business Automation) at Intetics Inc.

We are using the UiPath platform for back-office end-to-end process automation, combined with OCR and cognitive services.

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seniorde990159 says in an UiPath review
Senior Developer | Data & Automation at a consultancy with 10,001+ employees

UiPath Studio as a whole (the very 'core' component of the entire platform) allows you to concatenate all the different pieces/actions/sources you need — and doesn't matter which one that is (API, web, database, legacy system, OS application, email, or anything else like Excel, data transformation or even OCR).

Also, I'd like to highlight Academy (and e-learns) — it's very good and provides you with everything necessary you need to know.

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Bejoy Edison Mark says in an UiPath review
RPA Team Lead at a tech services company with 201-500 employees
  • Unlike other leading RPA tools, UiPath provides a great user interface so that a person with minimum technical knowledge can understand the flow.
  • UiPath provides a large number of activities which we can reuse as per our need just by changing the properties and parameters.
  • UiPath provides the flexibility to create custom activities as per our need.
  • UiPath supports integration with various OCR, cognitive services, ML and IoT related services and tools.
  • UiPath provides the flexibility to use an unattended robot without the need for Orchestrator.
  • UiPath Orchestrator component is a very powerful tool which if utilized effectively, can make the robot management and monitoring very easy.
  • UiPath Orchestrator supports using APIs, in which we can get the details from the Orchestrator database.
  • UiPath’s recording feature is very helpful to begin the automation process and provides options to choose from recorders as per our need.
  • UiPath supports version controlling feature which is very useful when the project is done by sharing tasks with multiple persons in the team.
  • UiPath provides various workflow models such as sequence, flowchart, and state machine.
  • UiPath provides an inbuilt logging facility.
  • UiPath provides scraping of both structured and unstructured data.
  • UiPath provides specific tutorial and documentation for SAP automation.
  • UiPath supports .NET, Python, and JavaScript codes.
  • UiPath provides debugging options usage, in which we can go through each activity along with the process flow, highlighting each action on the screen along with the flow, and showing the values of variables at the run time during the point execution of an activity.
  • UiPath provides the facility to use numerous .NET namespaces by importing them easily to the project.
  • UiPath provides the flexibility to create a custom activity from our custom .NET DLL.
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reviewer999159 says in an UiPath review
User at a financial services firm with 10,001+ employees

The Orchestrator and many activities such as those related to web automation and information identification within images (OCR), as well as the possibility of integrating external scripts and libraries within the software.

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DiegoJCMoreira says in an UiPath review
User at a consultancy with 201-500 employees
  • The integration with the systems: that makes it easy to automate any process.
  • It also has a very good OCR engine.
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RajatSharma says in an UiPath review
RPA Business Consultant at a tech consulting company with 10,001+ employees
  • More training opportunities can be incorporated on UiPath Academy for users
  • Real life project examples along with Project videos/Tutorials can give a better glance on tool's capability/functionality
  • OCR interactions video tutorials in real time projects can be saver
  • Improved Customer support Platform on UI Path Academy . E.g. Ticket Raised Details, Ticket Status Updates, Email Updates etc.
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Shubham Semwal says in an UiPath review
User at Larsen & Toubro Infotech Ltd.

The OCR capability of UiPath makes it special as this feature was not in my previous automation tool. When I started using this tool, it made it compatible with automating some complex applications like reading PDFs, virtual machines and some more Citrix applications that were hard to automate using other tools. Its recording feature is also one of the best features along with its pricing as it charges money as per robot usage by the Orchestrator.

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NielsM says in an UiPath review
Consultant at Crossroad
  • The community edition
  • The partnership with state-of-the-art applications such as ABBYY or Microsoft OCR.
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Arjun S Meda says in an UiPath review
Robotic Process Automation (RPA) Evangelist | Startup Community Builder | Public Speaker | Ex - Info
  • Excel automation: It has activities related to most of the functionalities in Excel and makes life easier for anyone who spends a significant amount of time in Excel for analysis and reporting.
  • PDF automation: It performs well in reading native PDF documents.
  • Email automation: It integrates well with IMAP, SMTP, and POP3 apart from supporting Outlook and Exchange which are used extensively in large corporations.
  • Web automation: The use of UiExplorer in extracting the properties of web elements and easy modification to improve the re-usability of workflows.
  • Windows automation: It works well with Windows-based apps for updating information received in Excel spreadsheets and to capture the information and reports generated in the apps.
  • Mobile app support to monitor bot health and status of the workflows.
  • OCR integration works well with third-party engines.
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Mayank Gohri says in an UiPath review

On using UiPath, once, we had a problem while reading data from the browser that was on a virtual machine as it was not providing the accurate text using Google OCR, as the background was changing for the web page. So we found an alternative solution to get the process working. 

As a benefit, it is really beneficial as it provides vast support and every feature is there in the tool. Also, the recording feature really helps while developing the process. One more feature is that in the variable tab, if the name of the variable is changed, then it will be reflected in the whole process.

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reviewer1031013 says in an UiPath review

It has improved the Citrix environment with the introduction pre-release of computer vision which can manage the total control of the image to indicate as a text and all the content. But the OCR engine still needs improvement; it may be in the next release.

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FelipeRangel says in an UiPath review
RPA Developer at Global Hitss

I use UiPath in my company to migrate data between systems of a large telephone company where I use various functions available in UiPath, as well as OCR, PDF integration, email integration, SAP integration.

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HimanshuJain says in an UiPath review

There are multiple use cases:

Automation of manual Excel workflow: Previously, our account support executive used to manually prepare client Excel sheet using a variety of third-party integration. Data flows manually into Excel and is then exported manually to a different system. What a fantastic work done by UiPath using integrations and webhooks. We almost saved 24 hours of weekly effort per employee and imagine we have to do this every time of the year and for hundreds of clients.

Automated data entry: Automated data entry of generated invoices was made so much easier with OCR recognition that we are trying to explore it in more departments like human resource and support systems.

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reviewer1033404 says in an UiPath review
User with 1,001-5,000 employees

In my opinion, the product could be improved in the area of scraping features like OCR. Sometimes, the success-quote is not very good with these features.

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reviewer1033407 says in an UiPath review
User with 1,001-5,000 employees

OCR and image recognition are already working quite good. But there is still room to improve when it comes to the accuracy, then scraping of scanned PDFs, etc.

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FelipeRangel says in an UiPath review
RPA Developer at Global Hitss

We are currently implementing a solution for a large telephony company to migrate data between systems. This data is fetched from a system A and placed on a system B. Much of UiPath's functions are well used, such as integrations with PDF, OCR, Excel, and a few others. The financial return tends to be large since the robot manages to work 24/7 and with almost zero errors.

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Wladimir Corrêa says in an UiPath review
Developer RPA at Student

Integration with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail, as they are primary functions in the day-to-day operations of a company.

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DineshKumar2 says in an UiPath review
Senior Process Manager at Capgemini
  • The recording features, basic Citrix, OCR, and desktop recording which gives good results
  • OCR is at its best.
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Anil Mamidwar says in an UiPath review
Application Developer at gallagher service center

UiPath framework is the best feature which I have found, and you need to be a pro in programming to use UiPath. UI Explorer and other data capturing techniques like OCR(Microsoft/Google) are amazing.

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Guillermo Cruz says in an UiPath review

For our specific case, as we work with virtual and remote desktops, we find quite useful the new features that UiPath brings to work with such environments. The most recent is the computer vision package that uses a powerful OCR engine to recognize more accurately the elements in the remote screen and get the values we need or consider appropriated. Also, in general, this software is so easy to use and learn. How to use it takes no more than a full four weeks during the official training. The interface is so friendly, and the workspace is customizable.

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FelipeR says in an UiPath review
RPA Developer at a tech services company with 51-200 employees

We currently use the tool to sell solutions to internal customers. Most of the work that we automate is the migration of data between systems, automation of emails, extraction of data from PDFs with OCR, among others. The gain has been perceptible from the first moment, as human errors have been noticeably reduced to almost zero. Another good point for us is that we can leave the robot working for as long as we want.

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Tamshi says in an UiPath review
RPA Developer at a tech services company with 1,001-5,000 employees

I have performed the following use cases:

  • Excel operations: taking data from Excel and using it in the desktop automation (environment: Tally ERP, MS Excel).
  • Email automation: sending, analyzing and receiving mails (environment: MS Outlook).
  • Security-related: such as getting reputation scores of different IPs and sending a mail for each IP which is found malicious (environment: McAfee ESM, different websites to get a score of the IP, MS Excel to store the score of each IP, MS Outlook to send mails to the concerned person).
  • Invoice processing: taking data from a mail and using the OCR tool to extract details of the invoice, inputting the data to a desktop application provided by the client and sending a mail after the successful completion of the task (environment: MS Outlook, Kofax).
  • Web-related use case: taking data from Excel and onboarding to a web application (MS Excel, web application).
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Shivani-Sharma says in an UiPath review
User at University of Petroleum and Energy Studies

Gone are the days when you have to deploy 100s of people for repeated tasks. We regularly update invoices of different channels and merchants to our workflow. Capturing each invoice requires some human attention. There are chances of using OCR or text-based extraction of invoices. We easily automate each type of invoice extraction to our spreadsheet. This reduces one hour (max 1.5 hr) of 100 employees in our organization.

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Hélio De La Rosa says in an UiPath review
RPA Developer at Roberto Faro IT Solutions

Certainly, the integrations with Windows and Google OCR, PDF, Excel, Outlook and SAP are the most valuable within our area of performance.

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Renato Chagas says in an UiPath review
Network analyst at Filiperson Special Papers

Data extraction via PDF needs to be reviewed, although working fine with OCR, it still leaves a craving for PDFs with image source.

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Khushal Chate TOSCA Certified Professional says in an UiPath review
Consultant at Wipro
  • UiPath supports integration with various OCR, cognitive, ML, and IoT related services and tools.
  • UiPath provides the flexibility to use unattended robots without the need for Orchestrator.
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reviewer1053186 says in an UiPath review

The OCR feature is the most valuable for processing PDFs, images and the Citrix environment.

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Thomas Jakobson says in an UiPath review
Service Control Manager at Carglass
  • The automatization part
  • The OCR technology: Having it automated and putting it into other systems.
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Henrik Hanasand says in an UiPath review
RPA Developer at Direktoratet for økonomistyring

The platform is open, and we can connect it to other technologies. We connect it to SAP using the SAP Connector. We are also using intelligent OCR technology to read receipts.

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Jaideep Gangui says in an UiPath review
Co-Founder and Oracle Fusion Middleware Architect at Fusion Applied

UiPath could use more OCR use cases to help with those features.

I would like to see higher end AI type features natively in UiPath. Some native integration over time would help.

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Automati62f1 says in an UiPath review
Automation Engineer at a consultancy with 1,001-5,000 employees

A lot of the features that I had been asking for have actually been released. We were using an older version of UiPath and we were having issues with Computer Vision and the OCR engine with UiPath. But now that we see that there's a whole Computer Vision activity suite available, I'm excited to use that. I haven't gotten to get my hands on it yet.

But in terms of additional features, I can't think of anything that I would request. I see that they have the AI functionality, as well as the Computer Vision. They have a lot available that I haven't even been able to get my hands on yet. I think once I get some more time to explore the tool and exhaust its capabilities I can look for additions from there.

There is some room for improvement in the area of error handling. I had to create a custom approach to error handling. If there were some sort of activity or workflow that could be easily dropped in to help support that, it would be good. Error handling and logging, as well as process logging, would be a big help.

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Jeremy Gilliland says in an UiPath review
Chief Automation Officer at JOLT

Being a person who has held every RPA role from developer to analyst, architect, and executive, one feature I think it needs - from a documentation perspective - is the ability to easily extract variable details and data. They do have a Variables panel that you frequently interact with, but I constantly have situations where those need to be adjusted or I want to be able to present those to a business. Sometimes it's difficult to extract those, and if you're not tracking them while you build, you can quickly get into 200 to 300 variables in use, especially using the RE Framework where you're passing workflow arguments in and out. I would like to see something like that.

In addition - and obviously UiPath is aware of this - we have to continue to improve the OCR capability. Computer Vision is excellent. I've used it on Azure. I've created PeopleSoft environments and worked through the Computer Vision feature. It works amazingly in a Citrix environment. But I speak with multiple organizations and a lot of them have the same problem of processing documentation from the mail room or from vendors, etc. That's a huge component. If we can get that embedded in UiPath, so we don't have to rely solely on OCR vendors like Captiva or ABBYY, that would be a huge step forward in being able to service all organizations.

There could be improved logging and functionality. But if you truly understand the software, adding logging to what the bot is already doing is as simple as typing on the right line. It's incredibly easy and you can embed it. Even though what it currently logs is limited, it's easy enough to create logs or reporting without a lot of effort.

Outside of that, it's really hard to come up with other recommendations. The software is solid.

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Birinder Singh says in an UiPath review
Founder | RPA Solution Architect at Auxiliobits Technologies

UiPath is rich in features. The OCR feature is very handy to extract structured and semi-structured data from documents. A rich set of activities and an open platform is pretty helpful in creating solutions out of the box. The community forum is quite helpful in solving issues when they appear.

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Jack McBride says in an UiPath review
CEO at OnQ

The product, itself, is generally very stable. On a scale from one to five, I would rate the stability a four. We do have situations where we've run some updates and then ended up with some OCR things breaking on us. But overall, we build automations for our customers and they don't really know that there are any problems whatsoever, because they're generally pretty easy to resolve.

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reviewer1214511 says in an UiPath review
Automation Lead at a manufacturing company with 10,001+ employees

In addition to UiPath, we evaluated Automation Anywhere and Blue Prism.

My main reason for selecting UiPath, I think, was the strategy of focusing on a very open platform and allowing anyone to try out the trial, and allowing anyone to register for the Academy. I'm really focusing on democratizing RPA and making it available to everyone. It was a big focus for me because the other two had very closed-off systems and while they were able to give us demos, we didn't really get as good of a feel for how the software works as we did with UiPath where we could just download it and try it.

Also, we just had very good experiences with the salespeople and the people who demoed the product. They were very positive and very excited about RPA, and kind of matched what we were looking for. We felt like it was a much better fit for us, focusing on easy to use automation, not as much on code security like Blue Prism, and Automation Anywhere didn't seem to have a clear strategy for what they wanted to do moving forward.

Ultimately, UiPath has been a successful choice, and I feel that they have continued to grow their lead on the competition.

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reviewer1214526 says in an UiPath review
Robotic and Intelligent Automation Lead at a consultancy with 10,001+ employees

I have used UiPath Orchestrator, and we have created both attended and unattended robots for our clients.

We have been using the new AI and OCR technologies with UiPath, and we are currently trying to implement the Citrix log capability that was recently introduced.

We are not running our automations in a virtual environment. When we automate any Citrix-based application, it's all email-based. There is a Citrix receiver and we communicate with that, which helps automate Citrix applications much faster.

Most of the clients I had seen have been running in virtual environments, although I have seen some of our clients running on the desktop. We have also seen hybrid scenarios.

One thing is that virtual environments can be standardized pretty quickly. So, that's an advantage. Normally, the companies, which are leaning towards more cloud now, will be happy with this. So, I think that is one factor. As you move virtual machines to the cloud you can migrate your bots to the cloud faster.

I have worked on various different domains including the public sector, commercial, healthcare, energy, utility, and federal. These are the different customers for which we are implementing solutions. Now, the customers are moving towards AI and natural language processing. They are more into chatbots, how they can use artificial intelligence, making use of data science, and putting more machine learning on board.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it two and a half. I'd say it is about marketing. You can develop anything. There are very small processes that you can develop with having minimal experience. However, when you start implementing complex processes, I would say you need to be a background developer.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. All of my team members have been using UiPath Academy for training and certification. It's not just with the U.S., but outside the U.S. as well.

From the point that a UiPath license is purchased until the first robot is ready totally depends upon what use case we are implementing. There are different methodologies that people use. Some build the bot without exceptions and it can go to production. Like a very simple process can go to production in two to three weeks. A more complex bot will take eight to ten weeks, and depending upon the process, it can go longer. I have seen tasks when a human is performing the job and it takes him around twenty minutes per transaction. But, when the bot comes in, it actually completed that same transaction in five minutes. But, to develop that five minutes of processing, it was understanding system availability and testing. Then you have to do load testing. It takes ten weeks or so.

Our clients decide to implement RPA for several reasons. The first reason, of course, is to have work completed faster. Second, when there is a workload, you can work on it more efficiently and with fewer people. Consider an open enrollment in October, where the open enrollment starts at 10:00 AM and there are a lot of transactions flowing in. Now you have to hire a human and train them. With the bot, we can just scale up instead. Finally, the bots are errorless.

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Suresh Babu says in an UiPath review
CRO at Imaginea Technologies

The democratization, automation, and attended automation, all of these are pretty good features. Those are all good value add to what it was there previously. 

The moment a machine takes over, there are fewer errors. That is inherent. When you say value, that is the cost-benefit. 

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Shashi Singh says in an UiPath review
Director of Shared Services Automation and AI at Virign Media Business

I would rate the product's stability as three and a half, based on our experience. This relates directly back to where we've had challenges. Some of the integration with more mainstream products, like Excel, for example, has been questionable at times. It's just striking that balance between the fact that we want it to be democratized and easy to use by everyone, while we don't want to be in a position where we're forced out of the route to use macros necessarily within Excel. We want the UiPath software to be just as quick and easy to use as that more technical solution. Otherwise, we lose the benefit of having it. It shouldn't be technically inhibited.

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reviewer1214562 says in an UiPath review
Automation Delivery Lead at a pharma/biotech company with 10,001+ employees

We have a project that combines UiPath with OCR and our integration tool. This allows us to automate processes we use in different projects that are coming from different vendors in different countries. Apart from gathering the information, we are template invoicing. The robots take invoice information and post the results into our SAP and other systems. It is much faster than our original process. This has been implemented in Spain, and we are now releasing it to other countries, one by one.

Using this solution is not just about saving time or reducing the number of staff. It is also for improving stability and decreasing the number of errors that we have. In Spain, where we were implementing a pilot project for purchase orders, we saw a decrease in the number of human errors. When they started, there was an error rate of ten percent. After three months in production, the error rate decreased to five or six percent, and after six months it was one or two percent. Also, even though there was still an error rate, it was consistent and it is something that we can account for.

In terms of money savings, we are talking about hundreds of thousands of dollars annually.

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Parvez Mohammad says in an UiPath review
RPA Architect at AXA Equitable

The most valuable features provide solutions for when I am using OCR (Optical Character Recognition) technology. It easily integrates with Google OCR, Microsoft OCR, and ABBYY OCR. We are using that integration feature to incorporate OCR mostly for reading scans. To interact with Google OCR, Microsoft OCR, or ABBYY OCR, you don't need to implement a separate component but you can just — in a blink of an eye — integrate those peripheral solutions into the UiPath Studio and use them in your automated processes.

If we can integrate other features that are not part of UiPath, it makes it far more useful in automation. In this case, UiPath is not building out an actual OCR component but they are just giving you an option to incorporate the other OCRs. That is very valuable.

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reviewer1214712 says in an UiPath review
Architect at a wholesaler/distributor with 5,001-10,000 employees

I am looking forward to new cognitive and artificial intelligence capabilities.

I would like to see voice recognition and better OCR capabilities. Today, we have to leverage other tools for this, so we are hoping that UiPath matures in this area.

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reviewer1247202 says in an UiPath review
User at a non-profit with 10,001+ employees

Our primary use case is the Automation of invoice processing.

We're looking to automate some processes like invoicing in order to make the organization more efficient and reduce workload for the employees. Invoices are non-structured or semi-structured data, so we're going to use OCR to extract the data and then automate the invoice process.

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reviewer1249242 says in an UiPath review
User at a tech services company with 11-50 employees

OCR technologies and computer vision (CV) technologies work very well and produce quality results. Thanks to these products, we have created very good automations. Many of our customers are delighted to be developing projects with these features.

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reviewer1250967 says in an UiPath review
User at a financial services firm with 51-200 employees

Data Scraping is definitely a unique and useful feature that we had not known about before.

Smooth integration of OCR, which is very quick, is a useful feature.

Manage packages to get more packages.

Save as a Template feature.

Snippets are really useful as a reference for logic.

Plus button between activities & Ctrl+Shift+T is very useful in adding activities quickly.

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reviewer1250724 says in an UiPath review
User at a university with 51-200 employees

They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work.

The OCR functions need to be improved.

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Sourav Kumar Das says in an UiPath review
Full Stack Developer at a tech services company with 11-50 employees

I would like to see improvements made in OCR, Captcha Automation, and PDF extraction. There should be a clearer way of performing web scraping, such that it is simpler to do.

Overall, more add-on features would improve UiPath.

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BalkishanSingh says in an UiPath review
RPA Developer at a tech services company with 201-500 employees

I would like to see the computer vision activity updated.

There should be a click-event-update activity present in the UI Studio where we can click a link and the result should act as a button. Right now, this feature is not available in such conditions.

The OCR should be made faster to save more time.

If I am buying production licenses from UiPath it should provide at least two or three nonproduction licenses for further use.

The Studio should be made interactive like Orchestrator.

The debug option in Studio is not working on breakpoints, which is an issue that I have already highlighted in the forum.

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SnehamayiSenapati says in an UiPath review
RPA Application Developer at Fujitsu

The features like Data Scraping, Excel Automation, Mail Automation, System Automation, Secure credential activities, User events, and App integration are valuable to us. The integration like ABBYY OCR and Tesseract OCR are helpful. ABBYY OCR is a very good activity that can identify handwritten text, but to use this requires a licensed version.

UiPath requires less code writing and is user-friendly compared to some other solutions. The standard things can be automated very easily. The drag-and-drop activities make life easier.

The most beautiful activity is sentiment analysis, where we can predict the good reviews and the negative reviews. This gives us a great advantage.

Integration with different tools makes easier by using APIs.

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Naveen Chaganti says in an UiPath review
Analyst at Capgemini

OCR-based activities should be improved to handle larger amounts of text.

UiPath does not recognize Google and Microsoft OCRs.

Sometimes UiPath will not work properly, even though it worked the previous day. Also, it may suddenly not work when we switch environments from development to QA. This happens approximately one out of ten times.

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reviewer1261035 says in an UiPath review
Business Analyst RPA at a tech services company with 10,001+ employees

I would like to see some artificial intelligence for UiPath that would help us with OCR and other things like computer vision. AI would be helpful for us to implement those kinds of solutions.

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Kamal Gairola says in an UiPath review
Software Engineer In Test at CenturyLink

Scraping data from the application using OCR and other text validation features is amazing in UiPath. These have helped us to create a reliable solution for our needs.

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reviewer1427238 says in an UiPath review
Dir., Resource Management Systems and Data at a healthcare company with 10,001+ employees

We have not seen it do OCR, and that would be helpful. Right now, the tool will not read a PDF file, and we can't use PDF files. We want it to able to take an image, then take that image and put the particular field out in the right spot in a table. We have not seen it where you can scan a document in, then it reads fields and places those in a table.

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WorkFusion: OCR
Oleskii Duritsyn says in a WorkFusion review
Team Leader at a tech services company with 10,001+ employees

This solution has great document recognition capabilities. It uses OCR and Machine Learning and works with digitized documents. It collects the fields inside the documents, based on the models that we trained with. 

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reviewer1226691 says in a WorkFusion review
Delivery Director at a computer software company with 1,001-5,000 employees

UiPath and Blue Prism have certain features that I'd like WorkFusion to implement in which we can see a connection to the email. I'd like for WorkFusion to provide that type of input or provide that information to a restricted email and to extract the email and do the processing. This kind of feature would make it more efficient. 

I would also like for it to be NLP-based. 

The OCR capability should also be improved. 

In the next release, I would like to see NLP processing, OCR capabilities, and for them to make the email connections quicker. We don't like to write in a lot of scripts. You should be able to write a little script and then it will connect to it. Those kinds of features are easy to implement but should be there in the system.

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Kryon RPA: OCR
BIAndWare660 says in a Kryon RPA review
BI and Data Warehouse Developer at a financial services firm with 501-1,000 employees

I would like to see a better OCR solution. That's the main thing: identifying unstructured data, like all paper documents and data from pictures. 

Also, because we are in Israel - Hebrew is a hard language - we'd like it to better handle Hebrew.

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Director02e8 says in a Kryon RPA review
Director of Information Management and Development at a financial services firm with 501-1,000 employees

The cognitive part, the OCR could use improvement, but I know it's on their roadmap. 

We need stronger governance to know, when a transaction is done, whether it worked or failed; strong logging. That would be helpful.

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Michal Sagi Shamir says in a Kryon RPA review
Manager of Organization, Methods and Knowledge Management at Max by Leumi

What we are lacking is OCR, the ability to read text. We would like it to have the ability to take a page which is free text and analyze it, and then for the robot to know what to do next. This ability does not exist in Kryon products, so our company is now trying another tool which has this specific feature - an IBM tool which combines RPA and OCR together.

Also, when the robot stops working for any reason - it doesn't matter if it's something in our systems or our infrastructure - it does not know to go back to the same point it was at when it stopped. We have to start from the beginning or to delete the report. It cannot continue from the same point. We would like the robot to know how to continue.

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RpaDevelc8a8 says in a Kryon RPA review
RPA Developer at a tech services company with 10,001+ employees

While it does help reduce manpower, we still do require manpower because there are some processes and steps that we cannot do with automation. It may be too sensitive to be done by automated processes. In those cases, we still need manpower.

It does help to identify which tasks can be automated based on Kryon functionality, until you have close to 50 multiple tasks from one client. As soon as we automate any one of our top volume drivers, we try to understand how we can automate the next one orthe next highest volume driver. We have tried to use Kryon's functionality to the max, but still there are some limitations that don't allow us to automate all the tasks. E.g., anything that involves free form text is a major drawback. We use forms which get their data from our customers along with their account details. So, their form details are always the same. They don't change the fields, only the values are different. If it were an email, every customer would use their own words to describe the problem. It's difficult to write simple logic that is common for all types of words. I think free form text requires artificial intelligence. However, the lack of AI is not a big issues.

Another major drawback is OCR. We are not able to read scanned documents correctly in a reliable way. There is always some margin of error. Some of the processes require us to read scanned documents, and you need to ensure that it is 100 percent accurate. Without that level of assurance, you can't automate such tasks.

Our client uses Citrix NetScaler Unified Gateway. It is a virtual machine. All the tools that we use run from the client's location and through a virtual machine called Citrix. It is projecting the remote screen onto our screen. Kryon is not able to identify individual applications behind Citrix. All it makes is a screen by taking the image. So, Kryon's functionality is limited to screen reading. Because of this, we are not able to take advantage of the Windows functionality or web server functionality. like browsers. They are not able to identify whether it's a browser, etc. It can just read from the screen. Being able to identify applications inside Citrix would be a huge advantage for our processes.

Their logging features are minimal. 

Reporting-wise, there are some reporting options, but I don't think they are very practical from the point of developers.

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Reviewer74906 says in a Kryon RPA review
Business Analyst at a financial services firm with 1,001-5,000 employees

The OCR reader, to help read non-digital PDFs, has a separate charge. We don't have that plugin. The only other cost that I know was separate, at the time, is the Process Discovery. I don't know if that's included in a bundle now.

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BotFarm: OCR
reviewer1264746 says in a BotFarm review
Sr. Director at a financial services firm with 10,001+ employees

From a simplified perspective, in terms of improvement, we use the bot for the maker position, not for the checker. It's about how well the bot can be utilized. For now, it's not utilized 24/7 because only business clients use it. I would definitely be wanting to see OCR features for improving the solution.

A human brain can easily distinguish between red and blue by looking at the screen. If there's an easy way for the bot to differentiate between the colors without being sequential that would be great.

More integrations with third-party applications would be a great additional feature. 

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Sachin-Arora says in a BotFarm review
Senior Vice President at Inspira Enterprise

I would like to be able to access BotForm using a mobile app.

I think that customization can be further improved.

IQ Bot, used by BotFarm, needs to be improved with respect to being able to read handwritten documents using the OCR. An example of this is reading signatures.

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Blue Prism Cloud: OCR
reviewer1227903 says in a Blue Prism Cloud review
Head of Solution Development at a energy/utilities company with 10,001+ employees

The product could be improved by including advance features like OCR - optical character recognition - which are currently not native to the product. We are looking at integrating Blue Prism with other products. They've told us that Blue Prism Decipher is coming with intelligent document processing solution, but I haven't seen it.

It would be good to see OCR integration and OCR capabilities included in the solution and, of course, going forward, artificial intelligence and machine learning capabilities.

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N Rajarajan says in a Blue Prism Cloud review
Project Manager at a tech consulting company with 51-200 employees

There isn't much of a difference between UiPath and Blue Prism. However, if we want to customize, Blue Prism is not that developer-friendly. 

UiPath is much more flexible and easier for people (who are not in IT) to use. I wouldn't call Blue Prism user-friendly. It's one of its downfalls. They would benefit from having drag and drop functionality, for example. It would make them a strong competitor in the space. There needs to be less reliance on coding for customization, similar to Microsoft's Power Automate.

UiPath also has a stronger community presence. Blue Prism is new to community versions and they're still building their user base. They came pretty late to the game.

The solution needs to make it easier in terms of maintaining the bots.

It's a bit hard to maintain the product. UiPath is much easier in that sense.

OCR tends to work better with UiPath, as opposed to Blue Prism.

During COVID, people have realized that they do want a more secure solution, and one with good AI and OCR capabilities. All of these items are things Blue Prism should continue to develop.

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reviewer1204659 says in a Blue Prism Cloud review
Head of Delivery at a tech services company with 11-50 employees

Our primary use case for Blue Prism Cloud depends on what our client's needs are. If they want something that is cloud-based but they do not have their own cloud infrastructure — like Azure or something like that — they need additional support. If they want the features that come with Blue Prism Cloud, like OCR (Optical Character Recognition) functionality or anything in particular on the service desk, that is usually when clients would choose Blue Prism Cloud as an option for automating processes.  

We deliver RPA (Robotic Process Automation) solutions for our clients. We go out to them and do the discovery and identify processes that are candidates for automation with them. Then we deliver that for them by building out the processes and deploying Blue Prism. We do the whole thing up to that point.  

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HelpSystems AutoMate: OCR
Mangr677 says in a HelpSystems AutoMate review
Manager at a consultancy with 501-1,000 employees

This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training.

Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality.

Key automation features: email, FTP/SFTP, OCR, ODBC, terminal emulation. 

Main benefits: Full Client-Server Architecture, Multi-Machine Execution, Centralized Management Interface, Graphical Workflows, Intuitive Task Development & Debugging.

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reviewer1356150 says in a HelpSystems AutoMate review
Chief Technology Officer at a computer software company with 51-200 employees

The OCR for Hebrew text needs to be improved. The recognition of Hebrew characters is not the strongest part of AutoMate.

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SAP Contextor: OCR
reviewer1233867 says in a SAP Contextor review
CTO RPA at a tech services company with 201-500 employees

With Contextor, it is possible to add functionality and add capacity with another language, much like Python or C#. 

It is also possible to do that with UiPath and Automation Anywhere, but it is more complicated with these solutions.

The older models of Contextor are good and competent, with good skill, good practice, and the level of precision is important.

One of the biggest differences between Contextor and other solutions is that it is not based on the OCR functionality to discover certain applications like Citrix or remote access.

UiPath and Automation Anywhere use OCR functionalities but with Contextor it's the runtime into the Citrix server.

Contextor is a good solution for a Citrix environment. It's the first with this tool. Other tools provide the same functionality, but not with the Citrix environment.

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WinAutomation by Softomotive: OCR
Information Technology Consultant at Evolve

One of the challenges is dealing with OCR text recognition. They link out to Google, IBM, and Microsoft AI services for text recognition. This area needs to continue to improve because recognizing forms and what's on a form, and then when you try to translate that into information that you can use, is very difficult. I have not been able to make that work. I think that the technology is there, but it would require too much coding and it would be too much of an investment of time to make it work.

WinAutomation doesn't have the management abilities for remote management, but we are using Splashtop to access the device that is running the software.

In the next release, I would like to see form recognition added. AI form recognition for processing things like invoices and timesheets would be number one.

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Devendhar Rao says in a WinAutomation by Softomotive review
Technical Team Lead at emids

It would be helpful to have features that are fine-tuned for Microsoft products because most of our clients are using products like SharePoint and OneDrive.

The OCR functionality needs to be improved. We are not getting the same accuracy as other tools when reading things like PDFs.

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Microsoft Power Automate: OCR
reviewer1299474 says in a Microsoft Power Automate review
Business Analyst at a tech services company with 10,001+ employees

I think that the thing which needs the most improvement is really just their documentation. It should have better details of the processes. Right now it is on the lower end of the scale and does not have enough depth. So just adding more details and examples in the documentation would be helpful to users.  

It could really use some more capabilities with the OCR and UI functionality of the automation. Right now it is pretty good, but with that, it would be great and easier to use.  

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Scott Weiler says in a Microsoft Power Automate review
VP at Speridian Technologies

The solution lacks maturity. That will come with time.

The complementary suite of capabilities with regards to task capture and being able to self-document a process needs improvement. The whole document handling aspect, OCR recognition and capabilities, need to incorporate some more of an AI type of approach with document extraction and document handling. 

Being able to handle various types of forms and complex documents is important. Obviously, we handle a lot of documents like invoices that could have multiple formats and multiple pages of content, and very complex material contracts. That area is where it shows that UiPath has come a long way and Microsoft has a ways to go. 

If I look at the suite of tools that UiPath has, it's very robust and extensive. There are complimentary tools that help determine the applicability of a process. Being able to have tools that help assess things like a business case, savings, applicability, etc., relatively quickly, which we see with UiPath, for example, is integral to a good product. 

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