Robotic Process Automation (RPA) Training Reviews

Showing reviews of the top ranking products in Robotic Process Automation (RPA), containing the term Training
Kofax RPA: Training
Karel Frank Artist says in a Kofax RPA review
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at DAPP.Design

Kofax needs to create a community where developers have the opportunity to donate to it.

The education surrounding this solution should be better. It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.

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Pega Robotic Process Automation: Training
Senior Business Automation Support Developer at TIAABANK

Pega's main drawback was that you have to go and install their platform and their platform is meant to be their main selling point with robotics just a small part of what they do. It's the platform and the overhead that requires so much extra training and costs. In contrast, Automation Anywhere is just simple to control and all about the bots. 

Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively.

If Pega built out the robot manager side a little bit more (so you didn't have to learn the ins and outs of their Pega rules) that would be ideal. They have this robot manager application that sits on top of the Pega platform and it does most of what you need it to do. However, there are some initial steps that do need to be set up inside of the solution, or even inside workflow items. That way, I'm just learning how to use the space.

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reviewer1380450 says in a Pega Robotic Process Automation review
President at a tech services company with 1-10 employees

People who are considering Pega should be aware of a few things. Pega has got plenty of online training. Make sure that you take advantage of all the online training. You might even want to hire someone from Pega just to get you started. This will keep you from running into issues where you are going to struggle when using the tool. If you have a good start, then basically it is easy flying after that. Once you build something, you learn so much from building that first robot that you will have way fewer troubles building more. It might even be a good idea to hire someone on for 90 days just to get that first robot built. You learn and then you have a roadmap on how to move forward.  

Additional features that I would like to see in Pega in the next release all have to do with ease of use. Pega itself is really easy to use when you get away from Visual Studio. What I am mostly looking for is a better UI for better building.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate Pega Robotic Process Automation as an eight-out-of-ten. The good thing about Pega is that it is very flexible. You can do a lot so the capabilities are broad. It can be tough at first to understand and start building. That is the only thing I would say is a downside. Put that aside and it has got tons of capability.  

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Automation Anywhere (AA): Training
Sharad Soni says in an Automation Anywhere (AA) review
Director Of Innovation at Quantum AI

It's a very dynamic market and everyday new tricks are being discovered. My advice would be: Look at your process. If your process is screen-based, doesn't have a lot of things to do with APIs, go for Automation Anywhere. If somebody's looking specifically to implement Automation Anywhere, irrespective of what process they're automating, I would probably call it a bad move.

Role-wise, we follow our own system. We have a solution designer and we have an architect. These two guys work hand-in-hand, from solution design to a technical architecture of the Automation Anywhere bot. Then we have developers who develop the system. And we have the leads, of course, who are managers. They are senior staff who understand how the bot code is to be published and released into the Control Room. Most of the time, it's the solution designer and the architects who are critical for us, rather than the developers. The development part is easier than the design part. Designing automation takes a lot out of us.

In our organization we have 42 people, and most of these are multi-skilled on multiple tools. We do only specialized stuff, so some 20 of them would have been working on Automation Anywhere at some point. We use multiple tools. We are tool agnostic. We figure out which tool to use and go with that tool.

We don't have plans to push future usage of Automation Anywhere, most importantly because of extensibility of the tool: I can't extend it. So we created a workflow tool for ourselves similar to UiPath, but it's open to extensions. I don't see a lot of projects happening on Automation Anywhere for us unless the customer asks for it. In the Asia-Pacific market, it's either UiPath or Automation Anywhere. If they don't have a tool then, of course, we'll have to look at the type of project and recommend a tool.

I would rate Automation Anywhere at seven out of ten. The architecture is great. It's only the way they have tried to protect their own bots that is causing them to cannibalize themselves. Otherwise, it is great software. It works on a domain-specific language. You really don't need to understand .NET or Visual Basic or C# to work with it. The domain-specific language is more like English. They have done a great job making something, but there is a big scope for improvement if they want to really unsettle the other guys.

In my opinion, instead of sitting in their offices and not conversing with people out there, there are a lot of things Automation Anywhere can do if it listens to the people who are actually evaluating it, using it, and are happy or unhappy with it. I don't really see a mechanism where Automation Anywhere can be seen listening to this feedback. Secondly, they should be more open about their roadmap and where they are going with Automation Anywhere. What I want them to do is to make some more noise about their plans, rather than their current situation, because customers are not looking to buy Automation Anywhere for the next three years. They're looking to buy it so that if their processes change or if Automation Anywhere changes, it can still be usable for their organizations.

I can't keep on changing tools. Let's say I use Automation Anywhere where it's obvious and then it becomes unsuitable, so I have to change to another tool. That rarely happens because the users are familiar with it and change is the biggest barrier. People don't want to change. And the cost of training is actually more than the cost of the Automation Anywhere tool itself. You need to train different people with different skills, not only in Automation Anywhere but for every tool. You need different skills and different people to actually make the whole thing work.

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BPM Analyst at a financial services firm with 1,001-5,000 employees

At a very high level, because of how we've implemented it and how we work with our business partners, they are now looking for ways to help do the automation. Additionally, we've adopted a bit of a federated model, where once we start working with business partners, we start training them on how to use the tool. Therefore, the tool has more of a widespread use around the organization, helping people rethink their jobs.

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RpaDevel0b28 says in an Automation Anywhere (AA) review
RPA Developer at a consultancy with 1,001-5,000 employees

Instead of trying to build a bot immediately, first build the infrastructure for how you want to build the bots. That way, when you scale in the future, it's a lot easier than trying to figure that out after you've already made multiple bots.

I have taken courses at the Automation Anywhere University, but for the most part the courses have been very basic. I had prior training, but when taking it again in the University, a lot of it was just going over the basics of Automation Anywhere.

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Software66b3 says in an Automation Anywhere (AA) review
Software Engineer at The Travelers Companies, Inc.

I really like the way the bots are built, being able to take some old, clumsy screen that someone built and put your keystrokes and your information onto it. It's fairly simple as well.

I would describe bot creation with the word "exciting." We've had a couple of team members who have been working on projects who say, "Let me do it!" They're familiar with the product and they're very comfortable with the building process.

I also very much like the integration of this solution with other applications. We have some old web applications that we've been using, and we've been writing some of our own DLLs to integrate with it. It has worked really well. We're able to have the bots take over what would have been a lot of training and a lot of meticulous work.

I love the XML feature behind the scenes.

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Technica6e74 says in an Automation Anywhere (AA) review
Technical Lead at a manufacturing company with 10,001+ employees

Do your homework on your use cases. Knowing which use cases are really good for RPA is crucial in getting the program started. If you don't have your use cases identified, or have your functional processes identified, that want to automate, then it makes the scaling aspects more challenging.

I am RPA professionally certified through Automation Anywhere and have taken multiple classes through the Automation Anywhere University. The courses are good. They are just like any other online training courses, which I have taken through other vendors, like Microsoft or SAP. It is on par with those vendors who have been doing this for a long time.

As long as a person has a semi-technical mindset, the product is very simple to use. Even for the traditional business user, with just a little training, we are able to bring them up to speed on how to use the tool fairly easily. The tool is very good, as far as ease of use.

As long as you have a technical mindset or are able to think in a certain manner, the creation of a bot is very intuitive, especially since the tool is drag and drop. For example, I am able to take any of the commands that I need and put them in the right sequence of orders. This makes it very intuitive to create a bot from start to finish.

We are evaluating the cognitive document processing as something to use in the future, but are not currently using it.

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SeniorVi633f says in an Automation Anywhere (AA) review
Senior Vice President and Digital Leader at a tech services company with 10,001+ employees

When we started around two to two and a half years back, ease of use was a problem at the time. Right now, with the scripts and exposure that we have, I don't see a big challenge going forward.

My team has been trained through the Automation Anywhere University, so we do have a lot of people who have been trained on this tool. The training materials are good. The feedback that I have received on the University has been good, as I have not been personally trained through the University.

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Matt Rethlake says in an Automation Anywhere (AA) review
RPA Business Analyst at Franklin Electric

I would recommend trying it. Once you see it in action, you will understand its capabilities and how easy it is to use.

The bot creation process is pretty standard. We take an idea for a business process and try to standardize it. We put in development and test it a hundred times before putting in production.

Courses on Automation Anywhere University are very easy to learn. It provides a huge amount of training and learning exercises for you to learn how to use the tool.

I haven't used Citrix yet.

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ProcessAb41f says in an Automation Anywhere (AA) review
Process Architect at a media company with 5,001-10,000 employees

Consider all relevant factors before making a decision on a provider. Don't just randomly decide to choose one provider over another. At the end of the day, it comes down to what you are trying to achieve by implementing an RPA solution, what you're looking for in an RPA service provider, and who is willing to best address that and meet the needs of what it is you're hoping to achieve. You should consider RPA as a solution, and there are a whole host of other automation software solutions across the spectrum, as well, which are relevant for different things, but RPA has its place in any organization. Just know exactly what it is you are hoping to achieve. Based on that, you'll be able to find the best provider for you.

For developers, it's relatively easy to use. I know some developers are hesitant to use it because they come from traditional technical backgrounds. The product is counter-intuitive to everything that they have studied. If they studied computer science, they're really reticent towards something that can just automate what they learned. For someone with a nontechnical background, it's relatively easy to use and easy to build tests out. It takes a bit of effort to master and build sustainable solutions, but it is easy to use from a development perspective.

I have not been able to take courses in Automation Anywhere University for the new platform. I started using Automation Anywhere back in 2017, and the Automation Anywhere University wasn't available. There was another platform, at that time. We did the online training center for it, and it had eight different sections. Back then, it was a little clunky. You had to go through one section and complete it before moving on another. From what I've heard about Automation Anywhere University, it's much better and more functional. I haven't had the opportunity to use it yet, since I haven't really needed to use it. However, I do plan on exploring it in the future.

I don't use Citrix automation.

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vphead09866 says in an Automation Anywhere (AA) review
Vice President & Head of HR - L&T Defence at a tech services company with 10,001+ employees

When it comes to integrating the solution with other applications, there are some challenges. For some third-party solutions, there are no direct interconnections. For example, there were no direct connections with SAP systems. So, we had to create connectivity between Automation Anywhere and some third-party solutions. They have now improved that situation a lot and we can connect SAP and other systems as well.

If they want to sustain their position in the market, they have to be flexible, working on how we can integrate with third-parties, working on a machine-learning product. People are expecting that and it would be really helpful.

From the IQ Bot perspective, frankly speaking, they still have to improve a lot. I got IQ Bot training in San Jose. My expectation from a straight, technical, architectural point of view was that I would be able to create my own algorithm and integrate it. But with IQ Bot, I am not able to integrate anything. It is already well-defined, so I have to use that particular option only. I know I can not go with any other machine-learning platform. I hope they will be coming out with version 12 where we can integrate it with Python algorithms and other stuff. It might only be in the future, it might only be on the roadmap. But as of now, it is lacking a lot in that area. We are expecting, for most of the documentation, things like tags, that there would be a checkbox option. That's lacking in IQ Bot.

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Jiaming Deng says in an Automation Anywhere (AA) review
Developer at Normandy Insurance

Look into the usefulness of RPA robotic process automation. As a solution, Automation Anywhere is complete for business users and developers.

The bot creation is easy if you have one or two TaskBots. However, if the process is complex, you will need to split the process into modules.  

The solution integrates very well with other applications. Though, it only works with Internet Explorer right now, but you can run other applications with an open program. Object clone captures the objects very well from the software. It code APIs, run stuff from the back-end (like SQL queries), and executing procedures. Everything is in one package.

While I am registered to take courses with Automation Anywhere University, I don't feel that I need to take them. I learn from hands-on training.

I am new to learning about IQ Bot, but I think it is really useful for an insurance company because they scan documents all the time.

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ITProjec26f6 says in an Automation Anywhere (AA) review
IT Project Lead at a financial services firm with 51-200 employees

We did initially use an integrator (consulting company) to do our training. That was a very important part of the process, and it helped us be successful.

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ProductM6aa8 says in an Automation Anywhere (AA) review
Product Manager at a university with 5,001-10,000 employees

The initial setup was straightforward. It is a very guided experience: out-of-the-box with Automation Anywhere University training.

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Ayushi Bhargava says in an Automation Anywhere (AA) review
RPA Developer at Exacto Technologies

Compared to other tools like NICE and Blue Prism, Automation Anywhere is the only tool that gets your work completed in half the time. No other tools do that. In my opinion, this is what makes Automation Anywhere the best tool.

I haven't done projects on NICE yet, but I did the training for NICE as well as for Automation Anywhere. NICE has good things in it, but in my opinion, with NICE it will take more time to complete tasks compared to Automation Anywhere. There is a difference.

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Alexandre Dusseault says in an Automation Anywhere (AA) review
Technical Lead at a financial services firm with 10,001+ employees

We used a consulting agency, who did not have good knowledge about the product and bots, such as basic principles of coding and error handling. This was surprising, as these were IT personnel. We felt that sometimes we were training the consultants from the agency on how to implement the product.

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BPM Analyst at a financial services firm with 1,001-5,000 employees

We don't use it as attended as much. We have had a few cases where we were going to use attended, then just decided that for the rarity of those types of uses that we didn't want to have a Bot Runner just sitting and waiting for someone to chime in five times a day. Instead, we've created more scheduled. Right now, all of our bots are running unattended.

It's really easy to use. Again, going back to something that I mentioned earlier, we have a number of people at our firm who are now certified RPA developers that had no development background. They did that just by the online training in some cases. In some cases, it was the online training, as well as a three day class that we brought in-house and had taught. However, the only part where you want to get experience and learning are around error handling.

I've been in software for a long time. I've never seen a perfect piece of software, yet. I've seen some that are very good. With everything this is trying to do and the complexities of the environment, I'm going to give it an eight (out of ten) because it's very good. I think me giving something an eight is pretty high in this space.

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Bill Weathersby says in an Automation Anywhere (AA) review
Board member at Transform AI

Ease of use is something that you need to get trained on. Once you have gone through the proper training, it is relatively straightforward to use. There is quite a bit of online training on their website, as well as in the Community Edition. After 30 to 40 hours with it, you should be pretty good with it.

One of the promises that we made to Automation Anywhere when we started was that everyone in our company would be trained and certified. Even as a Board Member, I am certified. 

Bot creation is relatively straightforward. Probably within 20 hours, you should be pretty good at it. There are some nuances around it though that I think separate first time developers versus seasoned developers. What you will see in the marketplace is how easy it is to develop one compared to how easy it is to develop one that runs in production 99.9 percent of the time.

Across the board, I would give it a nine out of ten. There are some areas that they can move up into, but they are working on it right now. I am assuming that everybody is working on it, so we will stay in that nine range.

Go do your homework. Call some of the larger clients because they seem to face the largest problems. Automation Anywhere has five to ten gigantic accounts that you can just talk to. Ultimately, I would just be careful in the way that you implement it. It is like any tool, if you know what you are doing, "Great," and if not, then you can make a mess. Therefore, be careful and know what you are doing.

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Dimitris Papageorgiou says in an Automation Anywhere (AA) review
Partner at Ernst & Young

The IQ Bot is a tremendous product. The more we can make the IQ Bot intuitive, as an application, and start connecting it to real-life examples, the more value it's going to bring to clients.

The human training area is still something that needs to be improved. It's not so much the actual technology learning, but rather how you bring this to life with all the peripheral competencies that are needed for it. Incorporating some of the Lean Six Sigma type of principles into the process optimization, as well as the change management, would make it a much more comprehensive solution than what it is today.

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Matthew Wilde says in an Automation Anywhere (AA) review
Director of Shared Services at iHeartMedia

One of the most valuable features is object cloning, the ability to get into websites and do things faster.

I also like its usability. It's pretty easy to learn, pretty quick to get things taken care of with it. Our average developer is up within 30 days. We have our own training program. We don't use anything from AA for training. We've been doing it long enough that we created our own.

In addition, the user interface is easy to use. It's fairly user-friendly when you don't know anything about it and open it up for the first time.

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Sankarlal M says in an Automation Anywhere (AA) review
Consultant at Deloitte

By using SNMP configurations and Excel, I was able to read the mail. I used this functionality to categorize the fabric, then I used this information to correlate the value to Jira along with Excel.

They must create the same ticket in three portals. Instead of that, they are now sending the mail to support. Support needs to take that mail and each bot needs to check the inbox. It will take that mail and categorize the subject, then prioritize it. We will take that description, paste it, and create a new ticket on these reporting tools.

The UI is very user-friendly, even for someone who doesn't have much coding knowledge. They can easily pick it up. Or, get training for two weeks, then pick it up. Someone from a coding background can pick it up easily too.

The MetaBots and IQ Bots are advanced tools for the market.

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Priya Batish says in an Automation Anywhere (AA) review
Business Advisory Manager (AVP) at a tech services company with 10,001+ employees

#1 Exception Management and Notification: When you are making a code, and there is a happy path and exception management mechanism, it would be nice if there was feedback in terms of whether this is the most appropriate way to code this. I'm not sure how this can be done, but that could be very insightful. It already gives you some screen tips, but this could be done in a better fashion, in case you are creating the workflow and then you believe a beta workflow is available or could be done. If a screen tip could be given to the coder for this sort of workflow, this would be a much better feature for Automation Anywhere. 

# 2 Type of Cloning: I've realized that sometimes when screen-level cloning is a better option, people still use object-based cloning. It would be useful if Automation Anyone could give you tips recommending fewer steps or fewer areas of exception management after you inputted your code. I'm not really sure if this is doable from a technical standpoint.

#3 Debugging: Currently, I believe the debugging of bot is a bit tricky and not very elegant, you might have to keep re-running the script to be able to identify the bug. This can be looked at, as a possible area of improvement. 

#4 Scheduling:There are two modules: the run module and the control center. In terms of scheduling and triggering, they could make it a bit more helpful and provide suggestions, e.g., if you are scheduling it, and there is a conflict, can you resolve it this way. Maybe you can get an upfront alert or something to that effect. 

#5: Stability, Workaround and fall back mechanism: When  bot breaks down, is there any of mechanisms or notifications that can be given? You can possibly choose to notify people, typically in organizations people are pretty much adverse to automation. If something breaks down, they would like to know at the earliest given opportunity that something is breaking down and piling up. They want to be able to resolve it quickly. If the resolution is going to take time, they want to be able to make some specific workaround mechanism kick in. If a bot breaks down, immediately the fallback mechanism should work too. If there could be information in terms of  when the process was out of range and somebody might need to take a look at what has happened. This is because most of these business processes that get automated are critical in nature and might have financial and operational impact. People need to know that there are working fine and not broken down. It can really have an adverse impact if they break down and nobody knows.

#6. Platform Training: My experience has been that if the person who codes the bot is not very well-trained, then they might create unstable bots. So, it's not the platform. It is just how somebody has coded the bots which can bring in lot of instability to them. I recommend that when you are using a coder that the person well-trained and have a good amount of experience already working on bots. They shouldn't be newbie or beginner who comes in to code because that will impact the quality of the code itself.

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Chinmay Dhabal says in an Automation Anywhere (AA) review
Application Developer Analyst at a tech services company with 5,001-10,000 employees

The most valuable feature is the object cloning. If you compare it to the other RPA tools, object cloning in Automation Anywhere is the most valuable. Mainly for web application, object cloning comes in very handy. Most processes are built as either a website or as a desktop application. Out of 800 commands, around 150 to 200 will be cloned through object cloning. In Automation Anywhere object cloning, there is a special feature called DOMXPATH, where we can customize it to any level. If IDs getting changed, which happens in some cases, then we find out the pattern. Based on the pattern, we come to the particular text box and button. Then, we can use bots along with parent-sibling relationships to get things done. 

I like that it has PGP Command and it is able to connect to a Citrix environment. 

We have the MetaBot feature, which is valuable because we can read reusable components in the MetaBot, then use them as a framework.

The training and resources for this tool are very good. They are so simple that anyone can easily learn it. One of the tool values is its ease of use.

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Navinkumar Sadasivam says in an Automation Anywhere (AA) review
Quality Analyst at a computer software company with 10,001+ employees

Talk to your manager and try to procure an automation license for training. This will allow you to train people, so you can move to automation.

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Abdul Subhan says in an Automation Anywhere (AA) review
Senior Automation Engineer at Ryan india

We haven't had any issues with stability. The ecosystem provided is great, because we have bot stores that can be downloaded, so we don't have to start from scratch.

Before creating a bot, I can go directly to the bot store to see if the bot is already available. That way, I don't have to waste any time.

Most of the time we built the bots for ourselves. When we purchased the licenses from Automation Anywhere we had them provide us with training. It was approximately a week for the training.

Also, there was another training session for photo documentation purposes.

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Principa8942 says in an Automation Anywhere (AA) review
Principal Analyst at a consumer goods company with 10,001+ employees

The technical support has been really good. Honestly, it is very good. We have been getting good support from the correct technical people quickly. One thing we would like to experience is that instead of waiting for a new version of the tool to resolve issues, that we could get immediate patch upgrades to cater to our requirements. That would be great. We are getting patches sometimes, but they do not perform as well as we might hope.

We have taken courses from Automation Anywhere University: version 11 and IQ Bot. We also attended training at the Automation Anywhere office for IQ Bot. The Automation Anywhere University courses are quite good. You can easily learn and get certified, which has some value in the market.

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Venkata Sreedhar Nalam says in an Automation Anywhere (AA) review
Technical Architect at a financial services firm with 10,001+ employees

The most valuable feature for me in the current tool is the ability to develop the code quickly. This is a feature which is out-of-the-box. It has about 90% of the things that we want, just included — a plug-and-play kind of solution. That helps us in quickly developing bots. It's robustness to access Excel documents is a useful feature because we use Excel a lot. So that kind of gels pretty well with what we need from the tool. So these two features are something which I can consider most valuable.

It is easy to use. You can get up and running using the training. It's pretty easy to get started with the tool. Only our technical team is involved in the development Automation Anywhere and bots, which is the direction our organization has chosen. We don't encourage non-technical team people to deal with it. That's our strategy.

We just did the PoC for IQ Bot, and it went fine. We have quite enough workload to be productive for this quarter, so probably early next year is when we are planning to start using IQ Bot.

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Sangameshwar Biradar says in an Automation Anywhere (AA) review
Assistant Professor at Gitam

Initially, when I was first trained, I had some difficulty using this solution. However, when I went through all of the training and learned how to write the code, I found it was very easy.

We are training our students in the use of bots for automation. We are teaching students how to create bots, and how to use them so that companies will be prepared. We are trying to create more use cases, or examples, for learning how to code.

Some people are saying that they will lose their jobs because of this solution. A single bot is capable of doing the work of ten people. This is a very strong tool, but the problem relates to any technology. We have to adapt, and we have to understand the technology.

Time is very important. For any work that you are doing, if you finish the work within the time set by the customer then they will be really impressed. When the customer is happy with the company then they will give them more work. 

I would rate this solution a ten out of ten.

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Logeshbabu Jothy says in an Automation Anywhere (AA) review
Head Transformer at FLSmidth

I would say that scalability is a critical aspect of using RPA and maximizing efficiency. When you develop one bot. You can just use it for N number of ports with the same source code. So it doesn't require any retooling. Scalability is very high. There will be some process deviations or some nonstandard aspects associated with any process that may require rethinking and interaction.

For example, maybe because of the ERP (Enterprise Resource Planning) or the different systems that we use or integrate at the time of taking over those processes, scaling may be influenced. The classic example for our company, I would say, is that we have grown manyfold by acquiring lots of companies in the last three decades.

Every time we acquired new divisions or companies, it is not only about the revenue or products. We also get legacy systems or along with those entities, there will be some processes and practices which are nonstandard for our organization. We'll need to incorporate these different systems in the ERP.

But scalability is always possible. With the RPA only those areas where there are differences need to be fine-tuned in your RP source code. Then you can redeploy it successfully. Beyond that, we also take this as an opportunity to evaluate processes because we don't look at the RPA project as an isolated project. It is an opportunity to grow and improve automation in various ways and not just this one project alone.

Even before we automate something, we look at processes to scrutinize what are the nonstandard activities we do. We look to see if there are ways we can make the process more lean, simple and straightforward. This can actually make the process that I'm trying to automate more efficient. Then it is also easier to accomplish the development, easier to integrate with other processes, and more adaptable when you automate the process. Working this way, I know for sure that what I am automating is going to be an efficient process. 

So scalability is very easy and very simple to achieve especially compared training individuals in a process. A bot needs no training. Making tweakings to the source code and deploying successfully in production is much faster and easier. Because of these reasons, I would say scalability is pretty efficient and easy to achieve using RPA.

We plan to increase usage in the future both in our current departments and new divisions of the business.

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Gurvinder Singh Dhaliwal says in an Automation Anywhere (AA) review
Director at Goldensource

We used the technical support once. The dashboards were not working. However, it was more due to resources on our side rather than something with Automation Anywhere. We fixed that and the dashboards came up. It took a reinstall, which was fine, since we were just starting out.

The technical support was responsive.

My lead developer has taken courses and certification on Automation Anywhere University. His experience with it was good. We are also trying to set up a couple of guys in our company. I have gone through a small training as a developer with direct experience. I am planning on taking two more certification courses.

When I saw Automation Anywhere for the first time, I have yet done any training but I could use all the tools within minutes. That's the beauty of what I'm using. I created a password without any training.

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Deepinka Singh says in an Automation Anywhere (AA) review
Developer at a manufacturing company with 10,001+ employees

The scalability is great. Nearly a 100 bots have been deployed in finance, HR, and mostly engineering. We will be implementing bots going forward in procurement.

It has taken us two years to scale to our current number of bots because we spent a lot of time on training at first.

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Aishwary Nigam says in an Automation Anywhere (AA) review
Senior RPA Analyst at TATA consultancy

I have gone through the online training.

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Joel Samuel says in an Automation Anywhere (AA) review
Manager at Tata Consultancy Services

Go through the Automation Anywhere training modules to understand the tool. Developers should go through the developer training module while business analysts should go through the business training module. This will give you an idea of what Automation Anywhere can do and what it can't do.

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FinancePefcd says in an Automation Anywhere (AA) review
Finance Process Automation Lead at a manufacturing company with 10,001+ employees

We are one of the smaller startups in the area so we experience a lot of issues. Most of the issues have been: 

  • How do you build up your platforms? 
  • Automation Anywhere is more geared toward how humans work, and a bot works differently.

These are the specific challenges that we have seen.

Some small issues:

  • A bot will be working and the the screen will lock out.
  • The app has a password change policy every few days.
  • One day, there will be a message box saying that the application is down or not available on a weekend. The instructions will say read the information and click, "Okay." But a bot doesn't understand the instructions because it is not the IQ system.

There are a lot of initiatives going on. E.g., there is one for the Excel part where they are building a plugin in Excel. Those type of plugins would help if they were built in various applications for integration across applications. I would like more plugins overall. It would be nice to have a plugin for all applications, like PowerPoint or any PDF to text converter, to make the tool easier to work with.

On the user side, we have seen issues with user training.

The product still requires programming knowledge. We would like it to become easy enough to use where anyone in the organization can utilize the tool and use the bots. The usability should be at the same level as a Microsoft Suite product. This is on Automation Anywhere's roadmap to evolve toward this.

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Reginald Christian says in an Automation Anywhere (AA) review
Head IT Operations and Infrastructure at a consultancy with 10,001+ employees

if Automation Anywhere could bring in object recognition, it would be a game changer. Today, we have a lot of video analytics. People talk about video analytics since I come from the consumer background. We are looking into the latest technologies of facial recognition from an audit proxy, e.g., counting the movement of the products from the counter versus the billing application. I have brought up this inquiry at my last three Imagine sessions but I am not getting an answer. Maybe the demand in the market is less. but people now are looking for this type of solution where Automation Anywhere can bring in some cognitive inbuilt. 

It would be great if video analytics could be brought in as a third-party product integration or on the Automation Anywhere platform. I would like the video analytics to be integrated within the next two years. Right now, most people are using third-party tools. Video can be translated into an image and information can be picked up from that, then translated into meaningful insights to make decisions.

Getting buy-in was a major challenge because of the various people not aware of the technologies moving and getting buy-in from top management is a challenge. 

A major issue is getting the in-house team trained. I would like to have a better way of managing the teams. The more your in-house team is trained, you're less dependent on your partners or solution providers, thereby scaling up the confidence of doing it in-house. I just visited a booth now on the training part to see what can be achieved so I can go back and tell my team what Automation Anywhere is providing in terms of training.

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Abhineet Sood says in an Automation Anywhere (AA) review
Consultant at Zs

Automation Anywhere has a very rich and easy to use interface. This makes it very intuitive. As an organization, we give training to business users to help them automate themselves. It is an easy to go, create your own scripts, and logic. The typical commands which they have in the workbench are very helpful for us.

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Ayas Mohapatra says in an Automation Anywhere (AA) review
Automation Officer at a financial services firm with 51-200 employees

Technical support for this solution is excellent. They organize video chats and were able to guide us initially when it was installed. They gave good training to people and helped with some development activities. They are also fast in responding to issues.

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Gopalkrishna Baskarabhatla says in an Automation Anywhere (AA) review
Architect at Cisco

Anybody can develop a bot by themselves. It's not a technical language oriented program. Specific skill sets with language learning skills are not required. Any finance person can get in and develop a bot with a little training on Automation Anywhere. They can go in and develop themselves. 

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HelallAkhtar says in an Automation Anywhere (AA) review
Senior RPA Developer at Ernst & Young

It is very easy to interact with the support team for Automation Anywhere whenever it's required. Sometimes, if the training is required, they would visit our premises. We can also visit their premises. In terms of training and product support, if you have any challenges as a developer, they help all the time. It is very easy to connect with them.

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VisheshNigam says in an Automation Anywhere (AA) review
Associate Director at Concentrix

It was very straightforward. I don't know if it was because of the training which was given or if it was because of the application itself, but it was very straightforward to start the journey of RPA using Automation Anywhere. Whether it's a complex use case or low complex use case, I think Automation Anywhere does give you that flexibility that you can start your journey seamlessly.

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RamakrishnaAkella says in an Automation Anywhere (AA) review
Associate Dean Placements at KL university

The majority of students are showing a lot of interest in this tool as it deals with process automation. Once students are done with the certification and training, the majority of recruiters are showing interest because RPA is doing an excellent job in the market. The majority of Indian companies are showing a lot of interest in recruiting students who are trained in this Automation Anywhere RPA tool. When compared to current skills in the market, Automation Anywhere is a hard skill, where in universities in an Indian-based culture, this place a wider role.

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ApurvaBoradia says in an Automation Anywhere (AA) review
CEO at Nine A Business Connect

So far, we have seen that a valuable feature of Automation Anywhere is the ease of integrating it with multiple systems. It can very easily integrate with an environment of an organization. It helps in a quick go to access and implementation. You don't have to spend days implementing Automation Anywhere software. You can quickly go drag and drop and do an ease of configuration. You can actually get your bot up and running very fast, which is one important advantage.

For a business user, it is not very technical or complex software. Before this, they need to have a lot of training. So, that is the ease and simplicity with which Automation Anywhere can be deployed, not only by a technical team, but also by the business owners. I found this to be a very unique, competitive advantage.

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RPA Development Lead at Intellect Design Arena Ltd

I have overall 10 to 12 years of experience in RPA. I started RPA doing VBA. That seemed like I needed coding, and for coding alone, I wasted more time. I came to know Automation Anywhere, which is a product that automates RPA processes in an easy manner. 

I was interested to learn it. I had an opportunity to attend training for Automation Anywhere for almost one month. I started with version 10.5. It was really interesting.

From the beginning, before I interacted with Automation Anywhere, I thought that I would also need to code something using the details, then it will take more time. That is not the case. If I want to automate something, I can easily drag and drop. There is any function that I need for a business case or some critical thing that I need to automate, then we can create a condition, have a API, use Excel automation, or do everything together. 

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MaheshPulipaka says in an Automation Anywhere (AA) review
Sr. Manager at Avenir Digital

It's getting simpler day-by-day. The innovation that Automation Anywhere is taking up in terms of getting started in setting up their environment, is making it simpler. I see no problems. It's only going to be better and better. It gives a perfect platform to jumpstart. 

More than that, the initial training that we are being provided also helps us in getting a good, smooth start.

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Jane Adams says in an Automation Anywhere (AA) review
Information Technology Specialist at RBC

The starting price, which is a one-off fee is a bit high and this may deter mid and small-sized companies from acquiring and decide to shun the platform. It ought to be broken down into monthly installments, where the billing of using the platform is done monthly. This will increase its absorption in the market.

The vendor should increase the training and other engagements with users before they acquire the platform, as this will simplify its usage further and ensure that there no hindrances in using the platform. 

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reviewer1442205 says in an Automation Anywhere (AA) review
Sr. software engineer at Accenture

One area where I can see room for improvement is the training material that is available. I am aware that the Automation Anywhere university has a lot of training content, and even better, all of it is categorized with respect to the user's role in development. I took the training course related to architecture. This course and content were nice but the videos had a digital voice over, which made it non-engaging for me. After certain videos, you cannot concentrate much.

The other point that is relative to my experience is that for a completely new person to RPA, Automation Anywhere may come with a small learning curve.

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Blue Prism: Training
Angelouse Tan says in a Blue Prism review
Consultant at a tech consulting company with 1,001-5,000 employees

I do not have any IT training, but I am still able to master this skill and develop Blue Prism solutions. It has a very user-friendly interface for a non-technical person.

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Nancy_Sachdeva says in a Blue Prism review
Process Automation Lead at a energy/utilities company with 10,001+ employees

The ease of use is quite good. We have some internal developers so some of our training is more an introduction to robotics. The second module of training is more delivery-related, using the robotic operating model. The last one is Blue Prism-related training and that phase is already available via the Blue Prism portal. We have access to the portal with Blueprism. if somebody is interested in developing, they can learn that via the portal. I make the environment available to them. But the ease of use is really good because a lot of business people, who have some idea about logic and who can think in logic, can configure things, because there is no coding.

The other features are quite comparable to what is in the market right now. There's nothing special about them. But ease of use is important because the business can also handle it.

View full review »
reviewer1378623 says in a Blue Prism review
Solutions Architect at a consumer goods company with 10,001+ employees

It is difficult to expand the use of Blue Prism in an environment. For example, if I have 10 members in my team and I decide that it isn't enough, and in response, I want to onboard 100 more people, it's difficult to do. This is related to the costs of licenses and infrastructure.

The difficult question becomes if I want to get 100 more people involved in automation, how do I scale the team?

When it comes to scalability, nowadays, it's about citizen development models. Everyone wants to use RPA, which means that any number of people might be doing it. As a center of excellence, if I tell them that they need additional infrastructure, licenses, and training to accommodate it, then onboarding 100 people is a large commitment.

Improvements could be made by supplying a URL to the website for training, creating group licenses, and using a plug-in instead of a dedicated machine or virtual machine. If we could install an agent on a machine without any license for development purposes then it would be helpful.

Currently, we have approximately 100 users.

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UiPath: Training
reviewer964605 says in an UiPath review
RPA Practice Manager with 201-500 employees

As an implementor, we appreciate the rich feature set of UiPath and the strong training provided.

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FlorentSalendres says in an UiPath review
Senior Consultant at a consultancy with 201-500 employees

I met a lot of customers that didn't have big business processes. Some of our customers are rather small. They have fragmented processes, and they need to automate some tasks. Sometimes they are not big enough to justify the investment of the infrastructure and everything around it.

Attended automation will allow them to target smaller opportunities. This is something which is very appreciated by the customer, to do something small, to grow incrementally. Then you can scale.

Attended automation is definitely something that the customer wanted. I think UiPath understood that. Attended automation was possible before but was reduced and not focused on. 

If you look, even on the academy content of UiPath, there is not much attended content. If you look on the Advanced Training, the Advanced Training is about having back office robots, 

I really looking forward to seeing enterprise grade attended content. I think this will be really something interesting. The feature was existing, but I think now it will explode.

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Ramesh Menon says in an UiPath review
Co-Founder at Cevitr

We offer UIPath as one of our core technologies on a platform, through which we offer automation as a service. There are multiple use cases for our end customers on UiPath. It's one of our core offerings as a core product on a platform. I think UiPath as a production, it's obviously one of the leaders in the RPA space and there are quite a few technology features outside which are quite good for us. But I would say one of the key differentiators of the product itself is the community enablement of the platform. If you talk about how they enable write from their training, it is being opened for everybody to be able to enhance their skills to the new UiPath Go!, where people can come and collaborate and create and put compliments for others to share. The whole community enablement of UiPath is a fantastic way for customers to benefit and move forward.

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Hasan Kaptan says in an UiPath review
Software Trainer at Bilge Adam

I was giving software training in a company. And in this company, there was a time-wasting chore. At the end of the training, we took note of the students who did not come in the polls, and we were recording the polls on the institution's website. Unit supervisors wanted to be notified of the students who were absent three times in a row. This process is constantly checked and repeated because of the automation that I've done with this chore.

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Agenor Roris Filho says in an UiPath review
Business Analyst and Process Consultant, Test Lead at a tech services company

They offer a lot of resources before you have to call them: great written material, videos, training courses and a forum.

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Armando Lee says in an UiPath review
RPA Manager at a healthcare company with 201-500 employees

It's really easy to learn. We have been able to automate some of the tasks we do here in the company. We can replace human workers doing labor-intensive repetitive tasks, and focus them on other more difficult ones — no need to spend money on training new people, hiring, etc. Just as we built the bot, it will do it all on its own.

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Ezequiel Fernández Ponce says in an UiPath review
Senior Application Specialist at a consultancy with 501-1,000 employees

UiPath is not an open-source project, but it supports private enhancements and plugins. These allow the community to grow and encouraged people to contribute, with best practices. In my experience, the technologies that are supported by an active community, are those ones destined to succeed. This is clearly a great feature that the UiPath Studio platform has. Also, providing free training courses eases interested developers into adopting the technology.

Having an online Orchestrator instance for training purposes is great also.

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reviewer999159 says in an UiPath review
User at a financial services firm with 10,001+ employees

Training with automation use cases including files manipulation, web automation and various desktop applications in the supply chain, HR activities, tax, and financial activities.

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reviewer1012242 says in an UiPath review
User
  • Good workflow capabilities
  • E-learning and training academy
  • Fully robotized and human-assisted automation
  • A broad set of applications supported
  • VB.NET and C# for developers make it easy to get started.
View full review »
seniorsp1018671 says in an UiPath review
Senior Specialist - Controlling Service at a pharma/biotech company with 10,001+ employees

The training platform of UiPath is very good. It helps the business user without prior experience in programming to automize the process by themselves. This is a good approach because they are the ones with a great overview of the process and know how to control the quality of the results as well as foresee what the potential issues could be.

Also, it can work on everything. UiPath is like a VBA for Excel but can work on all applications (MS Office, SAP, web browser, etc.). So the potential for automation is nearly limitless.

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measousa says in an UiPath review
Managing Engineer at Carrilho Engineering
  • Ease of use
  • Lots of training and learning material available, including an online academy
  • Quick learning curve for developers, with great templates
  • Wide application support (both native and web-based)
  • Frequent delivery of new features and bug fixes
  • Great pricing when considering the productivity gains.
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RajatSharma says in an UiPath review
RPA Business Consultant at a tech consulting company with 10,001+ employees
  • More training opportunities can be incorporated on UiPath Academy for users
  • Real life project examples along with Project videos/Tutorials can give a better glance on tool's capability/functionality
  • OCR interactions video tutorials in real time projects can be saver
  • Improved Customer support Platform on UI Path Academy . E.g. Ticket Raised Details, Ticket Status Updates, Email Updates etc.
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AbhishekRastogi says in an UiPath review
User at itcinfotech
  • Its ease of use
  • The user interface is friendly.
  • It has self-learning tutorials.
  • It provides RPA advance training which provides a smooth path and helps in clearing the certification. 
  • All Excel and manual work can be done very smoothly. 
  • It provides REFramework which takes care of all the exception handling, and Orchestrator to remotely run the bots as per your convenience. 
  • It provides us with UiPath Connect which is a one-stop platform for all your additional needs and for resolving issues.
  • Its recording feature is great and looking up to its upcoming new feature: computer vision. 
  • This tool is very easy and smooth to work with.
View full review »
FelipeRangel says in an UiPath review
RPA Developer at Global Hitss

UiPath is a simple tool to be used, has a friendly interface and at the same time powerful and useful to automate most repetitive processes. From an academy with training courses that enroll anyone who wants to join the RPA area, teaching from basic to advanced takes around 20 hours. Available features, integrations with other applications, and a large amount of community-made frameworks that are very active are the things that make UiPath more feasible to use or choose from its competitors: Automation Anywhere and Blue Prism.

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Wladimir Corrêa says in an UiPath review
Developer RPA at Student

We have been able to optimize process time and reduce costs with the bots since they work 24/7 and with a near-zero error rate. In addition, we have all the support of the community that is very present, always helping in doubts, as well as training that we carried out in our own platform that enabled us to grow bigger and faster.

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DineshKumar2 says in an UiPath review
Senior Process Manager at Capgemini

I'm from Chennai, and here I couldn't see any classroom training or academy which offers the classroom course.

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reviewer1035324 says in an UiPath review
Risk Advisory - Staff at a financial services firm with 10,001+ employees

The training has been the most valuable to me. As a new user, I have found it easier to come up with ideas than it is to actually implement them. I have also used Blue Prism and have found that UiPath has been less difficult to use for me (probably because of the SharePoint base).

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Asif Hussain says in an UiPath review
Senior Project Manager / RPA Architect at Royal Cyber Inc.

I found the recording, screen scraping, data scraping, and integration with third-party tools like ABBYY most valuable because they not only make the whole automation easier and less effort taking, but also, they let us use the power of external systems by integrations.

Availability of free training and certificates is another most valuable feature of the product.

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Guillermo Cruz says in an UiPath review
User

For our specific case, as we work with virtual and remote desktops, we find quite useful the new features that UiPath brings to work with such environments. The most recent is the computer vision package that uses a powerful OCR engine to recognize more accurately the elements in the remote screen and get the values we need or consider appropriated. Also, in general, this software is so easy to use and learn. How to use it takes no more than a full four weeks during the official training. The interface is so friendly, and the workspace is customizable.

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alberto.carrilho says in an UiPath review
Power Electronics Engineer at Carrilho Engineering
  • It's very easy to set up an automation process. 
  • The application is very intuitive and user-friendly. 
  • There're also lots of training classes and training material available.
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reviewer1043076 says in an UiPath review
Business Processes Consultant at a consultancy with 1,001-5,000 employees

They could really improve the advanced training. It is too shallow and makes quick jumps from concepts, and you cannot really learn how to work more advancedly with it.

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Thomas Jakobson says in an UiPath review
Service Control Manager at Carglass

We started with a consultant. We had some specific tasks that we wanted him to make the robots do. However, when we got started, we changed the approach to do it ourselves with him teaching us. We started with four people doing the training, then ended up with one person being capable.

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Henrik Hanasand says in an UiPath review
RPA Developer at Direktoratet for økonomistyring

Working with the customer support is easy.

There is a lot in the UiPath Academy. It should be divided into smaller tasks and smaller certificates. 40 hours is a whole week, which is a lot, and most people need more time than 40 hours to complete the Academy. As a baseline, the training is helpful, but not anymore than that.

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Swaroop Kumar Sahu says in an UiPath review
RPA Developer at Danfoss

You don't need to know coding, as it's pretty straightforward. The graphical user interface is easy to use. It is drag and drop. You do need to understand the basics of what's happening, what you're doing, and how the technical things work. However, after a short bit of training, you can start doing stuff, and the more you learn, the better you become. 

There are so many workarounds. It allows you to do complicated things in such an easy way. UiPath has provided so many APIs that make it easy to interact with other databases or applications without even going into them. If I want to download something from a website, then I don't need to necessarily go into it, I can use the API function, which is very cool.

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Christian Birch Molgaard says in an UiPath review
Senior Admin Automation Engineer at Danfoss

The support that we are receiving from UiPath is superb.

We are using the UiPath Academy. We also have our own development standards. When we are recruiting new developers, we first have an introduction of our own that we make. It's mostly to Orchestrator and our environment, then we set them free at the UiPath Academy to do training there. Afterwards, we do some additional training to our standards and best practices. So, part of our training is in the UiPath Academy, and we are using it. We have been very happy with it. It's evolving all the time, which is really good

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Rene Abel Christensen says in an UiPath review
RPA Process Consultant at Statens Administration

We are able to smooth out peak workloads. Because with a lot of the period closures, like monthly and yearly closures, we work in peaks. Everything has to be done within a few days. When we can prepare a lot of the data and reports through the night, the employees can start on those in the morning. Therefore, we are leveling out some of the workload features, which is one of the main benefits.

Automation technology for us is mainly a way to get around the long-term IT projects. This is the future for us, when using UiPath, to start moving into the AI part of it. In addition, the bundling of the offerings into UiPath is quite important, so we don't have to go to several different vendors. We can try it out on our own and see if this is something we want to do. Then, we might bring in another partner or vendor to do some specialized training, debug the networks, etc. We're never going to get that capability ourselves. We don't have a large IT department nor do we have data scientists. For us, it's important that one or more of these skills are getting baked into the system.

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Edward Burrows says in an UiPath review
Robotic Process Automation Program Manager at U.S. General Services Administration

We used UiPath Academy RPA training to train 14 people. It was good. I think UiPath needs to do a better job of setting expectations and defining the skill level required. That wasn't very clear to us. We couldn't get a good answer. Therefore, it was trial and error. We were told that people just have to be motivated, but learned that that is not enough.  The trainees need to have some demonstrated technical ability.  We found that some people dropped out because it was too difficult for them. Other people picked it up very well because they had somewhat of a technical background. That would be my message for UiPath, to give better guidance on qualifications in the background needed for training.

One does not need IT coding to learn this, but something within business operations that's somewhat technical. For example, writing Microsoft Excel macros, writing business objects reports, and SQL queries. People who can do those things, they can use UiPath.

I'd like to see the ability to operate in a non-persistent environment. Other than that, I'd like to see more intelligence being built in. We aren't using any intelligence yet, but we'd like to.

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Develope936a says in an UiPath review
Developer at a financial services firm with 5,001-10,000 employees

UiPath allows people to do more value-added work. I found that we were able to take a person well versed in access programming and convert them to be an RPA developer with relative ease.

The UiPath Academy RPA training is phenomenal. Just the fact that they offer that information is a huge selling point for them. I continually share links to the site and I encourage people to go out. I tell them to take the training if they want to learn more. I started the technical training, but I kind of oversee the program, so I didn't have to learn all of it. Nevertheless, just the awareness of what RPA is and those intro-functional courses were very informative.

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Margaret Abt says in an UiPath review
Web Developer at USDA

Having looked at other RPA software, I think UiPath is the most user-friendly. At the same time, it's robust enough to customize and get into the source code. It's accessible, but also has enough features for more hands-on developers to be able to do what they need to do. From the two that I've seen, it was the more user-friendly one.

I have used UiPath's Academy for some of the foundational level training, not the more advanced ones. I think I had some feedback at the time. It's been a few months since I've taken it. Overall it was pretty good.

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Kenneth Suen says in an UiPath review
Strategy and Analytics Consultant at Deloitte

It would have been hard to set up without some basic training and basic use cases to practice through first. After some familiarity with the product, it is not hard to set up.

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Manoj Choudhary says in an UiPath review
Tech Lead in RPA Offerings at Perspecta

I would recommend UiPath and its bots.

Most of our work is with unattended bots. People are more keen to work with unattended bots because they just want to schedule it somewhere in the night and let the bot run, then come in the morning and have it ready.

Everyone in our organization has used the UiPath Academy. We are certified in it. There are three levels of training, which we had to go through before the final certification. The Academy is very good and well-organized. We went through it step-by-step.

One of team members developed a bot in a Citrix environment for a project, and it looked great. From his machine, he connected to Citrix, logged into the application, did some data scraping, and built an Excel file, then provided the data.

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Staretgyddf0 says in an UiPath review
Strategy and Analytics Consultant at a financial services firm with 10,001+ employees

I have used all of the major RPA platforms: primarily Automation Anywhere, UiPath, and Kofax.

UiPath is the most open in getting people to use their software. I think they understand that the most successful relationships in sales come from people playing with the solution.

I started out as an Automation Anywhere person and will always be better at Automation Anywhere because of my affinity with it. Where Automation Anywhere might have UiPath beat is the speed at which you can automate simple processes, like being able to create and automate simple processes. Automation Anywhere is a better point of departure because the way you look at the script in it, there is almost like a sentence that you can read. Being able to understand what a process is supposed to do, you can just replicate the steps in your head. A non-technical person can open this web browser, type here, and press enter.

With UiPath, it's more from a process perspective, which is more useful if you're looking at automating a process. Instead of something simple, like for training, we'll have people look up the weather in five, ten, or a 100 cities. From that perspective, it's easier to start up than Automation Anywhere. 

UiPath makes up for its steeper learning curve by being a more reliable product. 

If you are looking on the spectrum of which is most to least technical and most to least scalable, UiPath is a happy medium compared to Kofax, Automation Anywhere, and Blue Prism. UiPath is less technical and not so hard, but it's also scalable, so it's a happy medium.

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Director92ca says in an UiPath review
Director at a consultancy with 1,001-5,000 employees

It is a really slick product. Just play around with it. It's doable for all skill levels.

The UiPath Academy RPA training is good and easy to use. There is a lot of content there in terms of going from a very basic understanding to being able to do developments. It was one of the first RPA training courses, from anywhere, that I took. I thought it was really good. I has a lot of use cases to practice on.

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Conrad Tyson says in an UiPath review
Data Analyst at BAE Systems

It has a simple user interface. We used to have the training onsite Friday and Thursday, and while I personally have a computer science and web development background, a majority of the people there were finance and were procurement who didn't have any technical background. Yet, they are able to learn it because of the GUI and hotkeys, because it is just enter, drag this there, and do that. 

You don't have to write any code. You simply click function, open an Excel file,  and open web browser, then you just grab and drag it. This makes it easy to understand what you have to do and where you have to put fields.

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ProgramM054d says in an UiPath review
Program Manager at a government with 51-200 employees

Use UiPath in a more process-driven way, instead of BI-driven way.

We put everything on Amazon Cloud, even our development is cloud-based.

We haven't had a change to use UiPath Academy for RPA training yet.

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Jaideep Gangui says in an UiPath review
Co-Founder and Oracle Fusion Middleware Architect at Fusion Applied

The UiPath Academy is great. It was one of the reasons which made us choose the tool, and align ourselves with it. It was easy to get the software, and train on it. If you're doing professional work, you don't want to have untrained people work on it. This will not lead to success.

As a software development shop, we value training quite a lot. They made it easy to help our developers come up to speed with the software and get certified.

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Jose Antonio Flores says in an UiPath review
Manager of IT and Development at Gecu

It was easier to use than I expected. We started with a very small bot. It took us three to four weeks to develop, then put in production.

My staff is using the UiPath Academy. I manage the development department. My staff has gone through the Academy's training, and it's awesome. It's a great resource, because now that I'm hiring more people, I'm having them go through it. Then, I onboard them on what is it that we need them to do.

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Automati62f1 says in an UiPath review
Automation Engineer at a consultancy with 1,001-5,000 employees

The number-one valuable feature is the ease of use. I come from a development background where I wrote a lot of code. The fact that you have these activities with pre-built functionality is great. You can drag them in and use them as shortcuts to get to an end result faster than if you had to do it in a programming language. UiPath exceeded my expectations in this area.

Also, the training that's available through the UiPath RPA Academy, as well as the community - the forums, where you can ask questions - both are helpful. The community is a good way to see what others are doing and learn tips and tricks for the platform. That's very useful in comparison to other companies that do RPA but don't have robust training.

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Zachary Rubenfeld says in an UiPath review
RPA Developer at Guidehouse

We've been working on RPA, in general, for about two years. We're at different points in the process for different clients. We have some that have grasped onto it quite quickly and others that are still in the proof-of-concept/pilot realm, and we're trying to push it past that. We've been doing it for a fair amount of time, given the relatively young age of RPA as a whole.

I've done a number of different training sessions through the UiPath RPA Academy. The introductory ones are fine, but I really found a lot of value from the ones that focus on solution architecture, the courses that were more on the general infrastructure of how you would implement UiPath.

I would give the solution a solid eight. The first big thing with software is, if you're not running into bug issues all the time, that's an easy five right there. If it's easier to use, that's a six or seven. And it's just been consistently good. I haven't really run into any areas where I've had any trouble. The only real issue is that, from a consulting perspective, I can't really go out there and say, "We're going to use UiPath," all the time. We really have to leave it up to the client.

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Thomas McEvoy says in an UiPath review
Lead Associate at Booz Allen Hamilton Holding

The most valuable features are the unattended bots. Initially, we are going to be looking at a number of attended bots in a pilot phase for our HR internal operations personnel. We are going to come in and try to remove tasks from their daily lives, such as ten minute tasks brought down to five seconds, or we could just completely eliminate them, making them unattended.

The training and certification online is very helpful.

The software is easy to use, as a drag and drop function. Even if it wasn't, the type of support that we get from the people who work for UiPath is paramount to the capability of the tool. The ease of use has exceeded our expectations.

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Richard Autry says in an UiPath review
Consultant RPA Developer at a tech company with 10,001+ employees

If you are starting with development, start with the UiPath Academy. For the end user or client, start conversations about security and prevention now, while you get trained up on development.

Internally, there is not a lot of automation in place. We are using a good robotic process automation software to bridge that gap right now and get us further down the automation road. 

We use the UiPath Academy for new hires. The new training programs, both the previous and current versions, with the UiPath Academy work out for us. I have the previous videos, then the current new slide deck idea. It is pretty streamlined and high level, but it is good for getting new people started.

Also, I used Academy just last week. I used it for security because I had some knowledge gaps on security with UiPath.

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Jeremy Gilliland says in an UiPath review
Chief Automation Officer at JOLT

This is going to be an interesting answer, but the most valuable feature of the software is not the software itself, but the community that supports it. When I first started learning the software to support a program, I had to self-teach; there wasn't a budget for training. But going through their learning platform and then connecting with the community when I didn't understand how to utilize some of the functionality, that was far more powerful than the product itself. The network around the product is amazing.

The great thing about the UiPath RPA Academy is that it's not stagnant. Even though my first go at getting certified as a developer was three years ago, I literally have to go back the Academy and learn it every year because there are new features and new functionality. An example is the RE Framework they've incorporated. The living nature of the Academy gives a lot of value. But hands-down, the way that they give practical exercises, the fact that they give you applications you can download to learn how to interact with bots by simulating an actual operational environment, makes it a very impactful learning experience.

In addition, I find the solution easy to use. I have personal experience using all three of the major software vendors that are in this space right now, including Automation Anywhere and Blue Prism, and I would put UiPath as number-one, specifically from a learning perspective. I've been able to take people with absolutely zero technical background and quickly scale them up in a matter of weeks so they're building bots. I haven't been able to accomplish that same feat with the other platforms.

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Kalyan Appana says in an UiPath review
User

The support from the community, as well as from UiPath themselves, is awesome. Also, users have the advantage of training videos and material, including free certifications.

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Brian Schall says in an UiPath review
Project Manager at MidAmerican Energy Holdings Company

I have not used technical support personally but our IT group has. Everything I have heard about the customer services group has been positive.

I have used the UiPath Academy RPA training. On a scale from one to five where one is the least beneficial and five is the most, I would rate the UiPath Academy as a four out of five. I'm not an IT person, so would have given it a five if I was. Parts of the training may have been more advanced than I expected.

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Aaron Falk says in an UiPath review
Process System Administrator at Rich products

We are using Studio and the attended robots, but we haven't implemented Orchestrator yet.

Our primary use is to automate tasks within the accounts receivable, accounts payable, and trade settlement realm that we work in. We're also getting into some more internal audit automation.

We run automations in Windows Virtual Machines. It was a long process for us to get started, getting our IS to buy into letting us set up this environment and get started with it.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a two or three. They offer upfront training, the UiPath Academy, and that makes it easier but you still need to have a technical mindset to understand it, as it is now.

We have all used the Academy. On a scale of one to five, judging how beneficial it is, I would rate the training a five. It's a great experience and very beneficial.

From the point that we purchased our UiPath license until we had our first robot was approximately six months. It took us a while because we had a bunch of other projects in front of getting our first automation. The process was hard, although it was not complicated. The approval process involved going through a security review. 

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Shaguna Virmani says in an UiPath review
Manager Applications Development at Mercury General Corporation

We are using attended and unattended bots. The attended ones are very low profile. We are also using Orchestrator.

Our primary use case for this solution is to automate underwriting processes.

We do not run our automations in a virtual environment, yet.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four. I think that we still struggle sometimes with what kind of a bot we need to use for what kind of work. It may be a lack of understanding on our side. We need to have more clarity on this.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. This is what I have heard from my team members. I did enroll in the training but I didn't make much progress. That said, I have heard good things about it.

From the point that we purchased our UiPath license until we had our first robot was approximately a six-month transition.

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Jack McBride says in an UiPath review
CEO at OnQ

We are using the attended, unattended, and Orchestrator components of this solution.

Our primary use case is developing automation around revenue cycle management in the healthcare space.

We run automations in a virtual environment and we are very happy with that ability. It is much more time-consuming when compared to running it directly on the server, but it is very reliable and it is a great way to create automations that you wouldn't otherwise be able to create. Of course, we prefer to go directly to the same environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four. In order for me to give it a five, it would have to be such that a user could go in and develop it easily with a point and a click. I think it would be extremely difficult to build a platform that was that simple for the end-user, but I think UiPath has come a long way and is very good at making it easier and easier as we go along.

We have at least ten developers who have gone through the certification training with the UiPath Academy. On a scale of one to five, judging how beneficial it is, I would rate the training four and a half. The training is wonderful. There are certain elements of the training platform that are not keeping up with the product though. Also, some of the things that are in the documentation are not up to date. Being a little outdated, it can be kind of frustrating for the people that are going through it. But, it's a great way for people to get a good understanding of how to use all of the elements of the process.

From the point that we purchased our UiPath license until we had our first robot was approximately three weeks. 

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reviewer1214508 says in an UiPath review
Manager Operational Services at a energy/utilities company with 501-1,000 employees

We are using Orchestrator and Studio and we are using both attended and unattended robots.

We use this solution in the compliance space to manage risk.

We do not run our automations in a virtual environment.

With our first process going into production just last week, we are just new to RPA. The RPA involvement across our organization is very small given our stage of development, with less than ten people. These are both developers and business users.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say that it's about a three. The software itself is relatively straightforward and easy to use. However, the task of automating processes can be challenging. Each company is going to be different than others. My experience tells me that process automation perhaps is not as straightforward as businesses may think it is.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. I found the training at the UiPath Academy really good and easy to understand. We were able to download trial versions of the software and apply our training to the trial versions. It is very straightforward and easy for .NET developers to actually use the tools. They felt comfortable, and there was nothing new, just a different way of doing what they do.

My company is probably not a good example of judging how long it takes to build your first robot. We implemented the system and did the process at the same time. So, combined, it took several months. Going forward, because we're no longer putting a system into place, I expect that timeframe to shrink significantly.

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reviewer1214511 says in an UiPath review
Automation Lead at a manufacturing company with 10,001+ employees

We are using unattended bots, Orchestrator, and Studio.

We use this solution for doing a variety of things. It includes a lot of back-office finance and accounting, tax, and a little bit on our operations side. We're also using it for some test automation within our IT group, so helping to test our points of sale, and some of our data transfers as well.

Orchestrator runs on a dedicated server, but our bots all run on virtual dedicated machines in our data center. There were some challenges in setting everything up to run in a virtual environment. We implemented a couple of years ago, so I think that it has improved by now, although it was challenging.

Part of it was on our end, where our people were not familiar with it. The challenges included picking the right type of VM to run on, having the right kind of setup, and having the environment configured correctly. We needed this to allow the RPA team to have enough control over the day-to-day maintenance, and not have bottlenecks with the technical side. Managing things when we had issues or needed to add something new was also a challenge.

The documentation was kind of broad and didn't go into the detail that we wanted it to, although I have seen that get better, so that is really good. I'm sure if we were trying to implement it today, it would probably be a lot smoother with the tools that they've come up with.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. I think there are still a few things they could do and it looks like they are working towards that. It still requires a good bit of training and ramping up for someone brand new to it, especially without a programming background, to jump in and start building. I think they can continue to refine that and they definitely are moving in the right direction. It's a little bit of a technical hurdle to overcome to be able to build not only just basic automations but enterprise-scale automations and automations that are reliable and can check up on themselves. I think they can work some more of that into the actual tool because we've had to do a lot of figuring out how to build best practices and how to program it directly, and the best way to be able to allow us to support it cleanly through the lifecycle. It is good, but there are some things they can add in to truly make it a five. My standards are pretty high, but I'm sure they'll get there.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. We are big fans of it. I typically don't get the luxury of hiring people with technical backgrounds. We usually have people coming out of school or people transferring from other departments who are interested in RPA. So, the Academy tools have been a lifesaver for us and they've been very good, especially for the RPA developer track. It is very detailed and we can really get someone through that training and feel like they're at least able to perform the basic functions of the tool pretty well. From there it is up to us in terms of getting them familiar with our best practices and how we program things and get some hands-on training with the more senior RPA developer to learn some further tips and tricks. Overall, I'm very pleased with the Academy offerings and they're one of the best I've seen from many of them.

From the point that we purchased our UiPath license until we had our first robot was perhaps a month or two. It did not take long, and that included time for training. When we started off, we bought the software, went through the training as a team, and then started building a few small things. We probably had the first one in production within two months of buying the software.

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Terry Yoo says in an UiPath review
Sr Finance BI Manager at Vulcan

We're starting within our finance group, so a lot of different processes in our finance group are being automated. Our main project was for our tax department, extracting data from PDFs and putting them into Excel.

We have two people involved with RPA in our company.

We just purchased this solution last week so we're still installing everything. We did automate four processes with the community edition. The length of time in development varied by the process. The longer ones required help from UiPath. They came on-site for the PoC, so that helped us out. Some other easy ones we just did ourselves within a couple of days.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say that it is a four. But with Studio X, I think it will probably be a five. I say four because as you get more complicated with your processes, you need to learn how to code and there's a brunt learning curve. A lot of people will get turned off by that. So, I made some good sessions with Studio X, it's all drag and drop, mostly, so that's perfect for the business users.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. We are actually in the process of taking it right now. It's good that they have something like that available. There are not that many who have aced it.

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reviewer1214574 says in an UiPath review
Senior Manager at a financial services firm with 10,001+ employees

I like the layout and design of the Studio using the RPA framework. It makes sense to me. It's very easy to get started. I've been a fan of the current debugger. I know that UiPath is releasing an updating debugger but I think that's been very intuitive for me as well.

I would rate the ease of use of the platform for automating my company’s processes a four out of five because, for me, there's still a lot of clicks and keystrokes I need to do for development. I know that UiPath is releasing StudioX, which is something that is needed, for people like me who aren't super technical.

I would rate UiPath Academy RPA training a five out of five. It's one of the best. Compared to its competitors, it's intuitive and it's robust.

It's everything that UiPath is moving forward towards, intelligent, machine learning, and AI. I embrace the fact that the direction it's going especially for me personally.

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Camilo Gutierrez says in an UiPath review
RPA Leader and Business Analyst at Ecopetrol

We utilize the full UiPath package. We are all on the cloud using the Microsoft Azure platform. 

We also use it within the virtual environment. It has been tough implementing it. Sometimes it doesn't identify the selectors or the images. It has a higher risk of failure. It's risky to have a centralized process.

We plan on automating the drilling process, the upstream and midstream process of the company, and the transportation of oil and gas for the company. Those are the main areas for us that we are aiming to automate. We started with back processes such as financial processes, logistic processes, and HR processes because they are not the core. As we continue learning about it, we will focus on the back-office processes.

A prerequisite for us in the company is to go through the UiPath RPA Training Academy. They have many courses, including foundations and advanced certifications. I'd rate the Training Academy four out of five. If they didn't explain too many things that would be great. They do basic stuff that will help people have a different mindset about it. They need more of an overview. Use cases, examples and more explanations about the activities in the UiPath would be useful. 

I'd rate the solution nine out of ten.

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reviewer1214580 says in an UiPath review
RPA Operations Lead at a energy/utilities company with 11-50 employees

Compared to other solutions, training is very valuable. You can easily access the resources. There is a community edition which is a plus and something that other tools don't offer. Accessibility is the best feature. 

I would rate the solution's ease of use as a five out of five. The majority of tasks are done through the recording which saves development time. You just record the things you want to achieve, customize it, and get it going. This reduces development time. 

I have been using RPA training since I was new to the product. I did the developer training. I would rate it a five out of five. It’s very beneficial. You can just touch base with the actual tool and get it done.

It hasn't really reduced human errors but it has reduced the processing time. It's easier to make things right.

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Robyn Albert says in an UiPath review
Assistant VP of Robotics at Open Logix

We are using the unattended robots and Orchestrator modules of UiPath.

We have built close to fifty processes in the three years that we have been a client. Our primary use case, the one the gives us the biggest relief, is the processing of premium border rows. The robot will pick up Excel files with between four hundred and a thousand rows of data, and then does the data entry into our policy issuance system.

All of our automation runs in a virtual environment and we do not have any problems. At the start, of course, there were a few bumps in the road, but we got it figured out and now have no issues at all using the VM.

When we began working with automation, I was the leader and I had three BAs and three developers offshore. When our company decentralized, we created three other robotics divisions. There are now twenty-eight of us including the project manager, the BAs, the testers, and our developers. People are spread across four different divisions within the corporation.

With respect to how easy it is to automate our company's processes, I will consider the individual components. With the Orchestrator, on a scale of one to five, that's easy, it's a five. It is very evident how to use it. The Studio, I am not a developer but I got six developers up and running on it in a very short period of time. It has a very short learning curve, so on a scale of one to five, I would rate it a four.

My rating of four is because I know that we had some challenges with using the recorder. Things would shift and there were a couple of things that had worked and then stopped working. We found a little instability, and it was hard for us to know whether it was us, or the application, or the studio. Ultimately, we were not able to get a final answer on the root cause of those problems.

We are no longer experiencing these problems. When we upgraded, a lot of that went away. Also, when we went to Orchestrator, a lot of that went away. Exactly as UiPath had told us when we went to them with the issue, they gave us some solutions and once we implemented them, the issue was corrected.

I did not attend the UiPath Academy, but my Business Analysts took the BA course and my offshore developers all took the Academy. On a scale of one to five, judging how beneficial it is, I would rate the training a five easily. Before the Academy came around, they were kind of self-taught. When they took the Academy, it closed some of their gaps.

When we started with this solution, we did a PoC with the help of a UiPath developer. In two weeks we built a PoC for a bank reconciliation, which was pretty fast. That helped us decide whether we wanted to go with the product, and of course, we did. After that, we took the code, which really didn't have a lot of bells and whistles in it, and we gave it to one of our developers to really soup it up and make it more robust. That took them about a month to do.

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Vikram Modgil says in an UiPath review
Founder at Pi Square

We use attended and unattended bots, Orchestrator, and Studio for development.

We're seeing increasing adoption of Studio because more people see how easy and straightforward it is to use a lot of the features. It helps that UiPath training is free. Our entire team, including our salespeople, have gone through the training. It's free and it makes a big difference. For the salespeople, they're able to talk more intelligently about RPA.

On a scale of one to five, judging how beneficial it is, I would rate the training a five, for sure. In fact, I have taken a lot of ideas from their training to educate my customers about RPA. When it comes to RPA, a lot of it is education because some of them don't know exactly how automation can be done. I've told UiPath that I use their training in my presentation, and it is great.

We are working with a technology company called Rammer, Rammer.ai. What the Rammer software does is listen to conversations to learn the details of what is being discussed. A third-party system is used to transcribe the conversation into text, then Rammer will learn the details without much training. It knows the topics, it understands what is talked about the most, talked about the least, how much we are adhering to the script if it's a call center use case, or if it is a simple meeting use case then it knows who is assigned what tasks, it recognizes the follow-ups, and it knows the summary of the discussion. All of this is summarized in a nice, consumable manner. So now, when a bot knows all of this information, it goes into Orchestrator, logs all these activities that are picked up by unattended bots downstream, and they trigger all those processes back. So it's a massive consumption of all of those heavy use cases.

We have not yet run automations in a virtual environment, although we do have customers who are asking for it. We are not sure if we will need UiPath's help for this yet because we haven't tried it.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a five. Really, it depends on how clearly we understand the requirements. So a lot of times we are able to find process gaps, which wasn't the case earlier before we started thinking about automation in this manner. I would say the ease of use is actually dependent on some of those factors as well.

Usually, starting is the biggest challenge for most people, and I think this is because it is in a trial environment and there is a lack of documentation, with multiple people doing one part of a small subset of a task. There are these challenges and then if none of them are documented, you need to figure out the process flow. From person one, where does it go? This can change when people can do multiple things.

It becomes a very complex web to understand and navigate through. We need to understand the task and how it should be performed. For developing the robot, it's very important to have the clarity upfront, otherwise, we cannot code them. That is the biggest challenge, I feel.

From the point that a UiPath license is purchased until the first bot is ready is almost immediate. This is because we usually start with a PoC on a small scale, just to see if automation with this approach makes sense. By the end of the PoC, we'll normally know exactly how many bots are needed. Sometimes it is on us, more than the customer when we cannot estimate every process that is outside of the departments and division that we work with because we just work at finance. For example, we can't just estimate what marketing would use, and so on. That will sometimes delay things.

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reviewer1214526 says in an UiPath review
Robotic and Intelligent Automation Lead at a consultancy with 10,001+ employees

I have used UiPath Orchestrator, and we have created both attended and unattended robots for our clients.

We have been using the new AI and OCR technologies with UiPath, and we are currently trying to implement the Citrix log capability that was recently introduced.

We are not running our automations in a virtual environment. When we automate any Citrix-based application, it's all email-based. There is a Citrix receiver and we communicate with that, which helps automate Citrix applications much faster.

Most of the clients I had seen have been running in virtual environments, although I have seen some of our clients running on the desktop. We have also seen hybrid scenarios.

One thing is that virtual environments can be standardized pretty quickly. So, that's an advantage. Normally, the companies, which are leaning towards more cloud now, will be happy with this. So, I think that is one factor. As you move virtual machines to the cloud you can migrate your bots to the cloud faster.

I have worked on various different domains including the public sector, commercial, healthcare, energy, utility, and federal. These are the different customers for which we are implementing solutions. Now, the customers are moving towards AI and natural language processing. They are more into chatbots, how they can use artificial intelligence, making use of data science, and putting more machine learning on board.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it two and a half. I'd say it is about marketing. You can develop anything. There are very small processes that you can develop with having minimal experience. However, when you start implementing complex processes, I would say you need to be a background developer.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. All of my team members have been using UiPath Academy for training and certification. It's not just with the U.S., but outside the U.S. as well.

From the point that a UiPath license is purchased until the first robot is ready totally depends upon what use case we are implementing. There are different methodologies that people use. Some build the bot without exceptions and it can go to production. Like a very simple process can go to production in two to three weeks. A more complex bot will take eight to ten weeks, and depending upon the process, it can go longer. I have seen tasks when a human is performing the job and it takes him around twenty minutes per transaction. But, when the bot comes in, it actually completed that same transaction in five minutes. But, to develop that five minutes of processing, it was understanding system availability and testing. Then you have to do load testing. It takes ten weeks or so.

Our clients decide to implement RPA for several reasons. The first reason, of course, is to have work completed faster. Second, when there is a workload, you can work on it more efficiently and with fewer people. Consider an open enrollment in October, where the open enrollment starts at 10:00 AM and there are a lot of transactions flowing in. Now you have to hire a human and train them. With the bot, we can just scale up instead. Finally, the bots are errorless.

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Richard Denton says in an UiPath review
Director at RPA Box

There's information online. There's actually a section where you can go through training online for licensing. There's some documentation available as well from the UiPath sales team. You can just ask them.

I've already struggled with licensing a little bit. It's never been super clear because you have the notion of a mode lock and concurrent users and things like that depending on whether you want it on one machine or whether you want the licenses to be able to float around different users. The wording around it can be improved. They communicate in a simpler way.

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Thomas Mathews says in an UiPath review
President at Onq technologies

We use the entire UiPath suite for healthcare revenue cycle management.

Our automations are not run in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. The information about the automation processes was really useful. At the same time, I would suggest including more industry-specific training and knowledge sharing.

From the point that we purchased our UiPath license until we had our first robot was approximately one month. I felt that the process was straightforward. It was very intuitive. Most of the resources were available to us and we've got it up and running with no problem.

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reviewer1214532 says in an UiPath review
Solution Architect Support Manager at a financial services firm with 5,001-10,000 employees

We have in-house developers, we have a QA team, and we have a training and communication team specifically for the RPA suite. We also have managers for the teams, the support team, and solution architects. We do our own implementations and assist others in doing theirs.

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reviewer1214592 says in an UiPath review
Solution Architect at a engineering company with 10,001+ employees

We use all of the products in the UiPath platform.

We have use cases ranging from back-office to manufacturing, which include large project management, accounts payable, accounts receivable, and treasury management. Most of the areas in the company have processes that we have automated.

We run our automations in the Citrix virtual environment, although we are unhappy with Citrix. It is pretty bad, and it's very difficult to keep up the performance. AVS or Azure do not offer a good service yet, but we are looking for alternatives with respect to the virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. We have been using UiPath for quite a long time, and we have seen this evolving. It has been getting better over the last few years.

On a scale of one to five, judging how beneficial it is, I would rate the training between three and four. The training is good, but the content doesn't have the depth required for people to go ahead and do something if they're not technical. It's still pretty high-level.

From the point that we purchased our UiPath license until we had our first robot was three to four weeks. The process is getting better, but when we started in 2016 and UiPath was small, it was good but needed refinement. I would have rated it three out of five back then.

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Patrick Graf Von Hardenberg says in an UiPath review
Senior IT Project Manager at Otto group

We are using Studio, Orchestrator, and mostly the unattended bots.

Our primary use for this solution is to give time back to the employees.

We do not run our automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. It's drag-and-drop, and all of the activities are there.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. All of this information there is self-explanatory and it works. 

From the point where we started using the demo version, it was a couple of months until our first robot was ready.

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reviewer1214601 says in an UiPath review
IT Manager at a mining and metals company with 10,001+ employees

We are using Studio, Orchestrator, and bots.

We are a consulting company that is working with one of our clients to automate back-office accounting processes for a logistics company. There are five people in the core team who are working on the implementation.

We run automations in a virtual environment, but I was not responsible for the implementation.

With respect to how easy it is to automate the company's processes, on a scale of one to five, I would rate it four. It's very easy, but it is difficult to explain to our customers who are not as technical. In other words, it is difficult for people who are coming from the business side.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. Without it, I don't think that I could have started the implementation. I completed the developer program just for a general understanding of how everything works, including the Orchestrator and how it all works together. For me, the training was really important. It was very good and I really liked it.

We were working with the Community Edition at first, but from the point that we purchased our UiPath license until we had our first robot was approximately one month.

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reviewer1214604 says in an UiPath review
Product Manager at a financial services firm with 201-500 employees

I would say that overall I'm very pleased with the customer and technical support from UiPath. They have been very responsive. If there is any need or if there is an issue, they are good at getting to work on finding a solution. They also provide additional resources.

Our team used UiPath Academy's RPA training and on a scale from one to five, where one is the least beneficial and five is the best, I would say the training is probably a four-out-of-five. The feedback that I've gotten from others that attended is that it is very informative and they are good training courses. The tests are challenging enough that it makes participants involved so that they are prepared for the next course. So mostly the RPA training is a positive experience.

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Kaitlyn Kapp says in an UiPath review
Software Engineer at Security Benefit

We are using attended and unattended robots, Orchestrator, and Studio.

We are in the financial services industry. A lot of what we do is background data processing, and we use the unattended robots for a lot of it. We do have some attended robots as well, but most of our processes are unattended.

I am a developer, so I primarily use Studio. I write the instructions for our Orchestrator Application Manager to do everything we need in Orchestrator. 

We are currently operating an on-premises deployment, but we're in the pilot group for Cloud, so as soon as we get a date on that we'll probably be migrating.

One of the primary processes that we've automated is reporting. Prior to automation, our users were only able to run a few of the reports, a few times a week. Now, we're running every single report that there is to run, which is probably four or five times what they were able to do, every single day. Every morning they receive a summary of that work, so they're able to just get on and look at it, rather than during the close of the day. In financial services, the close of the day is crunch time. We work really hard to make sure that everything is done within a set about of time because there is a domino effect. One person has to be done before the next person can finish, and they're not having to dig back and try to figure out when these issues happened. We're providing it to them upfront. We can say exactly what happened, which account they need to look at, and on what date. This means that we're ahead of the issues, rather than trying to backtrack and find them.

We are not currently running in a Citrix environment, but the only reason we're not is that our sister company hosts our Citrix environment, so we can't install any of the services that make those environments much easier to utilize. For example, we can't install the computer vision component because we don't own it, so they won't let us.

Our team is really small, there's only six of us on the actual RPA team. However, we work really hard with the business to get buy-in in every department. We're trying to roll out at least one automation in every single department. Our company's goals for the next year, I believe, every associate of the company is supposed to have proposed a task that they are doing, whether it's daily, monthly, yearly, whatever, that could be automated. Then our team will ingest that, prioritize that, and work through it. But, we're really trying really hard to get our whole company involved, and we're getting ready to kick off this campaign to try and get more attention to it and to try and get people using it. We want it to be more than just a buzzword. We want it to be something that everybody's talking about regularly, and using, and excited about.

When it comes to getting people interested, I think it's probably a combination of education and sharing the experience of those projects that we have rolled out. When people are really seeing that with the projects that we've rolled out, our close is shortening, they become interested. What we say is happening, or will happen when we're rolling these automations out, is happening. Getting that to be shared from process owner to their team, to the teams that they're working with, it acts like word of mouth for those that are affected. We don't like it to just all come from us, the technical team. We don't want to simply tell them that it's going to do something. We want others to talk about what it has done for them and suggest they should take advantage of that too.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a five. We don't struggle with it.

I took the UiPath academy training, and I love it. We are looking at an unrelated tool right now, and we found no comparison between their training and the UiPath Academy. We were spoiled with UiPath Academy, and we didn't really realize how good that training really is.

The thing that I love about the developer training; the level one, level two, level three... level one really does walk you through it. It gives you, literally the walkthrough, so when you don't understand, you can go back, you can look at, and see exactly how to do it. But by the time you're in level three, it's not doing that anymore. The requirements are a little bit looser, you have to figure out how to interpret the words or the requirements, and it becomes more challenging, but I think that that's important, because, by the time that you're actually working real projects, it's not a walkthrough anymore. You have to figure it out on your own.

From the point that we purchased our UiPath license until we had our first robot was approximately three months. It did take us a little while, but we knew that we purchased our licenses before we were really ready to hit the ground running. We function out of such a small team, and we were still working with UiPath trying to figure out which partner we wanted to bring in for consultants because we wanted somebody with experience. We didn't want someone who just finished the training just run in and try, and I think we learned a lot working with that consultant.

We did work with a second consulting group, Machina Automation, and we loved working with them. They're great. They're just so supportive, and they really want to make sure things are right. It's never just sending them the requirements and pounding it out to get it into production. We work with them really deeply to try and make sure that they understand the process, we understand the requirements, they express their concerns to us, we express our concerns to them, and we work together. It's not like we just send them the documents and they send it back as a project. The whole way through we touch base with them every single morning. They're always asking what more they can do and how they can help. They ask if we're happy with what we received.

We do time card reviews, so the time that they spend with us we're actually able to go back and validate, based on that, what they've said they did, that indeed it is what they did. We had received some scrum and sprint training from them. We've had actual developer consultants, we've had mentoring hours for our developers. So we've had a lot from them, and they've been able to help us with everything. Anything we ask, they try to accommodate us. For example, we asked if they had any experience with Kibana. They did not but said that they would find somebody who does.

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Nathan Boeke says in an UiPath review
Principal Robotic Configuration Specialist at Allianz life

In the next release of the solution, my biggest hope would be getting more accessibility to test data processing information. I was told that this feature was coming already. Being able to see what my variables and my arguments look like when things are being passed and making the processes very clear to my customers when we are doing test cases for UAT (User Acceptance Testing). That would be invaluable. It would help the customer to see and understand the data flow more easily without having to go through training or being very tech-savvy.

I think Studio has a little more room for improvement and could use a few more features. They just announced Studio X and Studio 2 which actually addressed many of the issues I hope to see resolved, but that is assuming that they come through in development and do what they say they are going to do.

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reviewer1214541 says in an UiPath review
Process Architect at a insurance company with 201-500 employees

My understanding is the solution is deployed on-premises.

We also run our deployments in a virtual environment and we have the potential to do hybrid things as we have more processes that are in the pipeline that we must review to see what our roadmap looks like going forward in the future. Our experience with automation within virtual environments so far has been fine.

In terms of the UiPath RPA Training Academy, I've taken a few courses. I've also done Academy live and watched tutorial videos. The UI path engineers and customer service managers, as well as some of the directors that are local to our area, have been very helpful in providing this information. I fully intend to continue to do that and as long as it's available. If I were to rate the training materials, I would say the training materials are probably a five out of five rating. There's a lot of information there.

I would suggest others give the solution a good hard look to see if it works for them. Hopefully, for others, it will be a successful product and a useful tool.

Overall, I'd rate the solution eight out of ten.

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reviewer1214544 says in an UiPath review
Application Developer at a wholesaler/distributor with 5,001-10,000 employees

We are using Orchestrator for both development and production. We are using attended and unattended bots, and we are using Studio to develop them.

We use this solution for front-office processes, back-office processes, IT processes, and automating anything that we can.

We run our automations inside a virtual environment. We use Citrix and Citrix Server. We have sixty-seven processes that we've automated to run in the virtual environment and its very straightforward. It's deployed out of Orchestrator, and for attended processes, it's as simple as going in, opening a UI robot, and clicking the start button. It's phenomenally easy.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say that it's a five. It's very easy. I'm a software developer by trade and I was able to automate several processes in a very short time span. In two weeks I can automate an entire process, end-to-end, which is incredibly fast for the ROI.

One of our processes was extremely complex, which was our customer onboarding process. The complexity was, in part, because it is handled by six different departments. The PDD for it was one hundred and forty pages long. One or two we've done were simple automations, and the rest have been medium to high complexity.

My first robot went into production within a month of me being in my position. That included going through all of the UiPath training, getting familiar with our IT systems, and then actually vetting out a process and automating.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. It was very informative and very detailed.

We are using the unattended robots more than we are the attended ones, and we're trying to continue that drive. We understand that there's a need for some processes to run attended, but if we can, we do process optimization to make it work and be unattended.

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reviewer1214547 says in an UiPath review
Sr Consultant at a marketing services firm with 1-10 employees

We are using Orchestrator, Studio, attended and unattended robots.

I am on the business analyst side, so I do not have much experience with Orchestrator.

We are using this solution to automate processes for our clients. They typically have mundane processes or something that's super repetitive, that we're able to quickly automate for them and see that return. We did do an attended bot with them as well, to improve their call center.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say it's a four. This is a rating from the business side, as opposed to the development side. We understand what the features are, and when new releases come out we have an understanding of what's feasible. I am not rating it a five because sometimes we do not know whether a use case is feasible or not. It means that I may have to speak to one of the developers to see whether it can be done with the tools and the features that are out there.

We host the UiPath Academy RPA training every other month for our clients. I have not taken the full course, but on a scale from one to five, I would rate it a five. This is based on the number of people who sign up for it and look forward to attending it, just to learn the basics of RPA.

In terms of how long it takes from purchasing a UiPath license until having the first robot, the average is probably four weeks. It depends on the complexity of the process. 

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Karil Quintana says in an UiPath review
RPA Develepor at Equinix, Inc.

While we don't use technical support directly, our team has used UiPath Academy RPA training to become more familiar with the product. On a scale from one to five where one is the least beneficial and five is the best, I would rate the Academy experience as a five. We've also used the forum. In all, between the implementation help, the Academy and the resources, I would rate the support as a nine-out-of-ten.

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MichaelPeters says in an UiPath review
Senior RPA and AI at Bertelsmann

We are using Orchestrator, attended robots, and unattended robots.

Our primary use case for this solution is in the financial industry.

We do not yet run our automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. The whole interface needs some TLC because it can be a bit tricky.

We have used the UiPath training and it has improved a lot since we first tried it. When I used it a while ago, it had its problems. I think it came due to the fact that it was not developed by native English speakers. For example, they had questions that were simply wrong. It has improved a lot and now it is beneficial. I think that the biggest challenge is for them to stay up to date.

From the point that we purchased our UiPath license until we had our first robot was approximately four and a half months.

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Prathibha Nawabpet says in an UiPath review
RPA Developer at Lsc communication

We are using Studio and Orchestrator, and we purchased an unattended bot.

Our UiPath is integrated with Kibana, which is a free tool.

Our primary use of this solution is to automate manual processes. We have approximately eighty use cases to automate.

The RPA team includes two developers, a manger, and two BPOs.

We run automations in a virtual environment, but I am not familiar with the details.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. We just drag and drop. If you want to write something we use "Type Into". If you want to click, we use the corresponding click application. For me, it's very easy, and we also have tutorials available on the UiPath website. That is something that is very useful for everyone who wants to learn, and even a non-programmer can start learning to become a developer.

The Academy RPA training was very beneficial and I would rate it a five out of five. You cannot skip one step. There are ten sections and you cannot skip any of them. It means that until you pass a certain test, it will not allow you to go to the next lesson. This restricts people from jumping directly into another section. I really like the training and it is very easy. The tutorials are not very lengthy, they are simple, and the way they are explained is relatable. The practice tests that were conducted at the end were really helpful.

We partnered with IVy to create our first two pilot bots, and from the point that we purchased our UiPath license until we had our first robot was approximately six months. It was very easy because they helped us.

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reviewer1214619 says in an UiPath review
Senior Consultant at a financial services firm with 10,001+ employees

We primarily use the Studio, which is for developing the robots, and we deploy to Orchestrator.

We went through a large SAP transformation and we had a lot of issues getting the users to accept the new systems. They were issues related to the adoption of new systems. We decided to build these attended bots in order to guide the users through the system. Essentially, it is navigation or guidance assistance. By helping the users with proper data entry and design, flowing in a logical sequence that is easy for the user to follow, it minimizes end-user training.

Running our automations in a virtual environment is something that we had tried during our PoC. Currently, we have attended bots deployed in more than twenty thousand laptops, and eventually, we're planning to have more than eighty thousand deployments. Because of the large scale, initially, we were having a lot of challenges because of things that go on with the users' machines. We wanted to explore Citrix because there is just one virtual environment that every user logs on to, and then run the processes from there. Unfortunately, it did not work for us. We were seeing a lot of issues and felt that it was much more stable deploying individually to each laptop, instead of using Citrix.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. There is always room for improvement.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. The material is very sequential and logical. You don't get lost because you just follow the modules from beginner to intermediate to advanced. You cover everything from end-to-end, and it is very structured.

From the point that we purchased our UiPath license until we had our first robot was approximately one year. This included our pilot project, then the development and the UAT. When we went live in production there were three thousand users. 

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reviewer1212582 says in an UiPath review
Associate Director at a government with 10,001+ employees

We are using UiPath Studio, Orchestrator, and attended bots.

We are automating 12 shared services processes. They are from the finance, HR, and procurement areas. These processes are run at a high frequency and are required to be captured on two different platforms. We have implemented this solution to stop entry clerks from having to do the same job twice, on two different platforms.

We run automations in a virtual environment and it is successful. The implementation was fast and we realized the benefits quickly. Currently, we have deployed three processes and we are going to roll out more processes in patches.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Some of these processes have difficult exceptions that had to be handled, which is why we opted for the attended robots.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. The training is rich in content and the material, products, and methodologies are explained well. The concept of automation can be very easily digested by anyone, even if they are non-technical.

From the point that we purchased our UiPath license until we had our first robot was approximately a month and a half. I was not the person doing the configuration, but I managed the process through interaction with the technical team. It was a straightforward and easy process.

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Shashi Singh says in an UiPath review
Director of Shared Services Automation and AI at Virign Media Business

Do what you would normally do with any vendor. Check out the competition and see what is right for your company. I'll be shocked if you don't think that UiPath is the best because there's a reason why it's at the top of the Gartner reports all over the shop. It's got great user feedback on places like IT Central Station and other review boards. There is absolutely a reason for that. Also, assess the other values that you place importance on. It's not all about costs. Cultural fit was a massive deal for us. What would you envision your company looking like with the uptake of automation? Is it a cultural thing? Is it purely about efficiency or do you want everyone to be up-skilled for what the workforce in the future will look like? That means that actually having everyone being able to access the tools is very important.

I would rate UiPath as eight out of ten.

I have used the UiPath Academy RPA training, although not completed it. I am a bit busy doing a few of the bits, but a lot of my team have completed level one and some completed level three. I have one member of my team who just completed all the training available online. He's done every single module that you have available, including obviously the RPA Advanced Developers training. I think there is a wealth of knowledge there. It's incredible, but it's the same training material that's used internally for UiPath as well as other companies. I think as long as they stay on top of it and make sure that it never gets overlooked, it's a great resource for anyone to get, in order to up-skill in the new technology. If they constantly talk about the democratization of RPA, this is fundamental to that.

The training has helped my team get up to speed, apply best practices, and make sure that we're not wasting time. We were trying to work it out for ourselves in a bit of a haphazard manner. It also forces standardization, of course. Anyone else who decides to get qualified can use it. If you're thinking about doing attended automations, I think it's the right way to do it. Everyone has the same set of standards and rules to build off of.

I would rate the training as four and a half out of five because there's always room for improvement. However, I think it's very thorough and they've covered all the aspects, both technical and not technical. It is very impressive.

I think there are different perks to using one type of robot as opposed to another. The unattended robot cost is higher, therefore the need to make sure the utilization rate is high is paramount to getting your value out of it. I think that makes it challenging but worthwhile. There are different types of processes you will end up pushing towards with an unattended automation profile, whereas an attended profile, which we're starting to move into now, leads to other types of automation opportunities. Attended robots are cheaper, which means it is easier to achieve ROI, but you can almost expect less utilization because it won't be people's full-time jobs. They won't get back all the time and there will be licenses to honor which are being consumed. That has to be baked into the business case. I think you will end up with a portfolio of both. The big opportunities probably sit within an unattended fashion.

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reviewer1214553 says in an UiPath review
Sr Digital Transformation Consultant at a tech services company with 501-1,000 employees

For one of our clients, their intent is to create a bot because one of their key folks was retiring. This person had a lot of knowledge of the processes and how things happen. So, the idea was to create a bot that helps. They want it to do 25 percent of most of the work, and this person would just validate instead of training somebody new to do the job. Their idea was to not hire for that position anymore. Instead, if the person is just doing validation, 25 percent of that load is then spread across their current staff.

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Nihal Khalifa says in an UiPath review
Operations Support Sr Manager at Etisalat UAE

We use Studio, the Orchestrator, and we have attended and unattended robots.

Our primary use case is automating back-office processes from the corporate side. One example is the automation for ticket closure for some of the customer complaints. We also use it to fill information gaps between systems. Instead of having information run through standard APIs, we have it copied over from one system to another.

We run automations in a virtual environment, and the implementation was pretty easy and quick.

We used the Community Edition before purchasing our license. From the point that we purchased our UiPath license until we had our first robot was approximately one week. We found it to be very easy and very fast. We, as a Contact Center, usually face a lot of problems when we suggest any requirements. When we started with RPA, it took approximately one month for a very complex process to be automated.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. It is very easy. You can use the UI, or you can use APIs for the connection. In the end, you can do it.

On a scale of one to five, judging how beneficial it is, I would rate the training a five, for sure. In two or three weeks, an RPA developer can do everything.

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Storm Pracht says in an UiPath review
RPA Developer at Security benefit

The technical support, communities, and resources are all pretty good. We use the forums and I like the forums a lot. It's crazy how many people actually spend time on it and reply. You get your answer pretty quickly. The guys are really open to work with, so if we need help we just reach out and we get all the help we need.

We also use the UiPath Academy. On a scale from one to five where one is the least beneficial, I would rate the Academy as probably four out of five. It is easy to use. You go in there and you know what training you are looking for and what you need to take. Most of the training is in-depth enough so that when you complete it, you really have a good grip on what's going on. It eliminates barriers to getting the information you need when you need it.

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reviewer1214562 says in an UiPath review
Automation Delivery Lead at a pharma/biotech company with 10,001+ employees

We are using Studio, Orchestrator, attended and unattended robots.

Our primary use for this solution started with automating processes in finance, procurement, and HR. Now, we are researching various directions in logistics.

We do not run our automations in a virtual environment. This is something that we are trying to avoid.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. I'm an IT-based person, and for IT people it is easy to learn. UiPath claims that it is easy to learn and it's for everybody, but it's not true. For business people, it is hard to learn and hard to understand how to code to make things work. They need a lot of help with things like exception handling. If somebody lacks technical or programming skills then it makes it much more difficult to use. Although UiPath is getting closer to business users, there are still some basic skills that they need to have to make it work.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. When I get new hires it doesn't matter whether they have previous experience in RPA or development, they have to go through all of the basic training from the Academy. This includes the Orchestrator and I've been recommending SAP training because we are experiencing growth in the use of SAP. Going to my team, this is the base, and then we have created our internal framework and standards that also require training. Some people may already have experience with UiPath or Blue Prism, but they still need to take the training from the Academy.

Before I arrived at the company, there were already some automations running. However, fifteen months ago we shut down a couple of robots because they were failing terribly. From that time, it took us five months to create the first robot.

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reviewer1214625 says in an UiPath review
RPA Developer at a tech services company with 1,001-5,000 employees

I am a developer so I primarily use Studio. Once the bots are developed they go to Orchestrator.

We have a combination of different use cases. Sometimes it deals with Outlook, the Microsoft Office Suite, or certain integrated web applications. You build a solution to integrate all of the applications that are part of the same process.

We do not run our automations in a virtual environment at the moment, but we are currently evaluating how we can do this.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. The majority of the simple tasks are done through recording, which saves on our development time. You just record the things that you want to achieve and then customize to get it going.

Since I was new to the product, I used the training. I took the developer training, as well as business analyst training. On a scale of one to five, judging how beneficial it is, I would rate the training a five. It's truly very beneficial because you can just touch base with the actual tool and get it done.

From the point that we purchased our UiPath license until we had our first robot was approximately six weeks. This was a complex use case and it worked well, so it was a good proof of value.

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reviewer1214628 says in an UiPath review
Head of Automation at a retailer with 1,001-5,000 employees

We are using Orchestrator and robots.

Our primary use for this solution is Accounts Payable invoice automation.

We run automations in the virtual environment provided by the Amazon service. Our implementation has been finicky at times. The latest release is a lot more stable, but I've had a two-week production outage where DLLs weren't registered and someone from Vegas had to log in for eight hours to our servers. They had to uninstall and reinstall the solution, as well as all of the different apps. I lost a bit of faith in the solution with that incident.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four. It's pretty easy to use, but it wouldn't be a five because it isn't doing everything for me. Things still need to be done.

I have not taken the Academy training but my team has. On a scale of one to five, judging how beneficial it is, I would rate the training a four.

From the point that we purchased our UiPath license until we had our first robot was approximately two weeks. The process was pretty straightforward.

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Lisa Bruecher says in an UiPath review
Manager at Vindelici Advisors GmbH

On a scale of one to five (where five is beneficial), I would rate the UiPath Academy as a four. There is some stuff that they could do better. I sampled the advanced, which is really difficult because it's just PDF. I had to use some YouTube videos to understand the framework that you need to pass for developer. They could do more videos on that.

They have three parts. The first is the foundation, and they are a lot of videos. The third part of it (advanced), there are no videos except one. That's only those PDF files, which you have to look and read through. I was like, "Okay, I probably can't do it." Then, I fell upon some community YouTube videos from other developers who just demonstrated it. This would be great if UiPath offered that, because I found out later that the developers made mistakes in their videos.

In the foundation, they get into much detail in the beginning. You're overloaded with information. You have to go through videos like three times to get it correctly. They could remove some stuff out of there. Those quizzes are really frustrating too. They are too detailed. If you sat with Uipath, you think it's really easy. However, it's not so much, if you get into those details.

Studio is a bit overwhelming in the beginning. They could get add some details, but not so many, into the foundation training. I've seen StudioX and loved the colors. Please get the colors into Studio. I loved the flow and that you got all these activities and colors too. It was so much easier. It was visually easier to understand where to click. It was really user-friendly.

I would rate the ease of use of the platform for automating our company’s processes as a four out of five (with five being very easy). I would rate it as a four because it didn't work in the beginning to get my bots active. I had to get into a lot of videos to get them running. I didn't understand how it needed to be designed or coded.

The Orchestrator training was much better, but I still somehow missed some details which I needed. However, it's not just do it, then it's done. You need some time to get into it. Though, it's much easier than Studio.

The integration with Outlook is not that good yet.

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Nancy Huff says in an UiPath review
Lead Process Analyst at ACT

We are on spreadsheets and data. I keep saying we're stuck in 1996. It's been nice to have the vision of being able to be in the 21st century and really be able to use the bots the way we want to use them.

We have not taken part in the UiPath training. That's something that we talked about right before this conference. We really need to start utilizing more of the training that's offered. We want to turn some of our soft coders into people who can really code for us, not always relying on developers to do all of our work. That's definitely something that we're implementing soon.

I would rate it at least a four (out of five) for ease of use. We don't deal so much with UiPath, but from what we do deal with outside of developers, we have not had any problems. It has been very user-friendly, for those of us that don't know coding. We are able to look at things, sort of fix things, etc.

I rated them a four for ease of use, not a five, because we want to see what UiPath can do. We have a lot on the table. We have 30 bots ready to go. A lot of it's more screen scraping, which will be more complex. So, we want to see really if UiPath can do what they say the solution can do. We want to test its scalability.

I definitely would say UiPath is the way, especially with everything that they're coming out with now. It helps you understand more about RPA instead of just being thrown into things. It helps you understand all that on a smaller level. It is what everyone else has said here at the conference too, "Start with a small project. Don't go out with a big thing because it's not going to work." Luckily, we did start small, and we've just grown from there. Those would be my suggestions.

I would rate the solution a 10 out of 10.

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Murali Kothapalli says in an UiPath review
Senior Analyst at Salt River Project

We use Studio, Orchestrator, attended and unattended robots.

We use this solution to solve the things that people don't want to do. They spend a lot of time and there is a high potential to make manual errors. Quality suffers because it takes too long and users can get fatigued. There are the things that we are targeting and we have already seen some of the benefits.

We do not run our automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. It is easy, but there are some improvements that can be made.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. It is my lifeline. 

From the point that we purchased our UiPath license until we had our first robot was approximately six to eight months. I felt that the process was complicated, in part because of UiPath but also partly because of internal things.

Internally, in order to get set up, the entire infrastructure needs to be in place. All of the servers have to be set up and you need the right permissions because the bots need their own security. You have to explain to people that this is going to be a service account, and you have to explain the need for it. These are all internal, but necessary issues.

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Parvez Mohammad says in an UiPath review
RPA Architect at AXA Equitable

We did have the opportunity to use UiPath Academy RPA training. On a scale from one to five where five is the most beneficial, I would rate the training as a four-out-of-five. It is good for basic understanding. We have usually had UiPath foundation training for all of our developers. Really, I think you can say that we have not put fully utilized it.

Other parts of technical support we have only used very minimally. For example, we have not used premium support or licensed support levels. Sometimes we called customer support on tickets to integrate with mainframe obligations the first time or some more involved issues. But that type of situation was unusual. We have barely used the customer support because most of the information is available in Academy, in the portals, or the user forums. A few times when we left a ticket, it was not even necessary for us to get back to technical support because we resolved the issue on our own.

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GunjanSharma says in an UiPath review
RPA Lead at Slalom Consulting

Orchestrator's value really comes from scheduling and jobs, where robots can trigger other robots. I can't speak to the new versions yet, but they all seem great. Attended is where the human and robot interaction can happen seamlessly. With unattended, some of the processes that were earlier so mundane are all being done without any human interaction, so that provides true end-to-end uninterrupted automation.

I would rate the ease of use for this solution as five out of five.

The UiPath Academy RPA training is awesome. It's top of the line, so I would also say that it should get a five out of five rating.

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Ever Espinoza says in an UiPath review
Monitor Technology at Equifax Inc.

Customer support, in general, is pretty good. They are very responsive. We have one dedicated support person in New York and we always get support right away. But there are other facets to UiPath technical support.

The classroom and Academy training are both easy to use and beneficial. On a scale of one to five where five is the best, I would rate these resources as a five-out-of-five. It was and is beneficial and it is available to help the staff get oriented to the product and resolve production issues.

We have 35 configurators. Of those 35, I will say that only five or ten of them were formally and personally trained by a trainer at our site in Costa Rica. The rest — and really most of the configurators — have been trained only using the UIPath Academy suite. So, with some senior resources available and the Academy, you can establish a team of proficient configurators in a very short time.

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Felicia Schmid says in an UiPath review
Senior Consultant at Vindelici

Orchestrator lets you start a credential stair, so you can get the credentials in a safe way. Before this, they were afraid that credentials would be stored somewhere and people could see them. I think it's really important for our customers that you can do that in Orchestrator. The scheduling feature is also valuable of course.

In terms of ease of use, I would rate this solution as four out of five. I think it's very easy, but our customers are sometimes not so technical. When they come from the business side, it's somehow hard for them to understand.

I would give the RPA Academy training program five out of five. Without it, I don't think I could have started implementing this solution. I did the developer program just for a general understanding of how everything works: how Orchestrator works and how it all works together. For me, it was really important to do the training then. It was very good, so I really liked it.

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reviewer1214649 says in an UiPath review
Consultant at a consultancy with 201-500 employees

We also evaluated Blue Prism and Automation Anywhere. We chose UiPath because of stability of the platform, ease of use, and the deployment factors are much easier with UiPath.

We have used UiPath Academy for RPA training. I would rate it as a five out of five. Compared to competitors, the UiPath Academy offers a very easy path to certification. The way that the curriculum is laid out, it is very nice and easy to follow.

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Jeremy Rank says in an UiPath review
Application Support Engineer at Centene Corporation

Our team has used UiPath Academy RPA training. On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy RPA training as a five. It is very good and very detailed.

We have also used customer support and it is good. When I called in they were helpful with answering questions that I had and they responded quickly. Usually, we had one person assigned to us that kind of helped us implement and who was familiar with our needs. This helped in several cases.

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Jeff Martin says in an UiPath review
AVP Customer Experience at Encova Ins

Everyone has used the UiPath Academy training. I would rate it around a three or four out of five. While it's simple and you get a decent understanding of what's there, you still have to dedicate on an awful lot of time doing the automations to become proficient at them.

While it looks like it is being addressed, getting the unattended robots to every person's machine in the company and executing on their machines needs improvement.

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reviewer1214661 says in an UiPath review
Health Systems Specialist at a government with 10,001+ employees

Our team used UiPath Academy RPA training. Two of the individuals on the team have gotten their certifications.

On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy as a four. The team really liked it. The two people that have certification are our two main developers. They had been doing their academy in concurrence with our deployment while they are still working on the project. They both said the academy has been very helpful.

We also have a customer support person dedicated to us. They call them Customer Success Managers. We use them and then we have also had to reach out to the home office in Romania. They are working on a solution for us right now. The service, on the whole, is very good.

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reviewer1214664 says in an UiPath review
Chief Health Informatics Officer at a government with 10,001+ employees

Our team has had the opportunity to use the UiPath Academy RPA training. On a scale from one to five where one is the least beneficial and five is very beneficial, I would rate the UiPath Academy in training our team as a five-out-of-five. We literally started at ground zero with UiPath software, and, without the training, I don't think we would know exactly what it can do.

I also think the source support and technical support for this solution are both very good.

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reviewer1214667 says in an UiPath review
Consultant at a financial services firm with 501-1,000 employees

I use Studio, Orchestrator, attended and unattended robots.

My primary use for this solution is back-office automation in a banking environment.

We run automations in a virtual environment, both for development and production. The robots are implemented in a development environment first, which is connected to Citrix. Once the process automation is finalized, including deployment and UAT has passed, we move the same file from the development Orchestrator to the production Orchestrator in the production environment. Production is also in Citrix.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a three. We have legacy Oracle applications and I'm finding it difficult to find selectors for the older, legacy systems.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. Some of the lessons are really easy, whereas others are more difficult, but you need to finish everything, otherwise you cannot go further. This is what I didn't like about it.

It took approximately one month to implement our first robot. Prior to purchasing the license, we implemented our PoC using the Community Edition. That took three weeks. After that, my company bought the license and it took about a week to put into production.

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Victor Sirianni says in an UiPath review
Business Intelligence & Automation Manager at a manufacturing company with 1,001-5,000 employees

I'd say the customer support is nothing short of excellent. We've had access to both technical and business experts as needed, and have regular conversations regarding challenges, successes, and the path to full-enterprise deployment.

On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy RPA training for our team as a four. It's no substitute for programming experience and computer science knowledge, but one of our Accounting Analysts and a Process Engineer each completed the first course and within a couple of weeks were producing basic automations. It's a fantastic entry point both for non-technical and technical users to learn about RPA and get up and building fast.

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reviewer1214679 says in an UiPath review
Transformation Manager at a computer software company with 10,001+ employees

It reduces human efforts so our employees can put effort into other quality work.

I'm a manager, so we have UiPath for the team and my clients. I am a mediator. We are using Citrix for our VDI environment. We are going to implement the VDI.

Our client already has the UiPath Academy set up. It has been very beneficial in training our team, with its live involvement features, etc. It is good.

The solution has helped us eliminate human error. I would say, as it's now in its initial phase, this is somewhere around 80% to 90%.

It has also saved time for us.

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reviewer1214694 says in an UiPath review
IT Analyst at a printing company with 10,001+ employees

We are using Studio and Orchestrator.

Our primary use case is automating data processing for clients translating into other systems.

We do not run our automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a three. I think that the technology that we use in the printing industry is a little more difficult to automate.

I am currently involved in the UiPath Academy training. We have third-party contractors who have been doing the development, and I am the first internal employee who will be developing. I find that the training is good in the first step, and also in the second step where we're learning about Orchestrator. However, when it moves to the third step and they are talking about the framework, I think that it is a pretty big leap and that is where I'm struggling. This is the section that I am in right now.

There was one project that was completed before I started, at my understanding is that from the point that we purchased our UiPath license until we had our first robot was less than six months. For my project, it has taken two months.

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reviewer1214703 says in an UiPath review
Analyst at a energy/utilities company with 11-50 employees

We are using Studio and Orchestrator.

We use this solution for financial analysis, accounting, invoice processing, and other menial tasks.

We run automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. The ease of use comes from many things including the user interface and the coding.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. I feel that you can have people who are directly thrown into the training, but sometimes it is difficult for people to pick up on topics that are not related to the processes that they are dealing with.

From the point that we purchased our UiPath license until we had our first robot was approximately two weeks. The implementation was straightforward both on the setup and the development side.

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Wayne Bockhorn says in an UiPath review
Senior Systems Analyst at a pharma/biotech company with 10,001+ employees

I primary use Studio, but I also use Orchestrator.

I develop robots for reducing tasks for our business users.

We run some of our automations in the Citrix virtual environment. We have found that the Citrix environment tends to present challenges, so it can take a little longer.

With a year and a half of experience, I am still learning with this platform. I find that the ease by which processes can be automated is not as much of an issue with the platform, but rather how it behaves with other applications that the robot controls. The learning curve is mostly how the robot behaves in maybe a Citrix environment, or in how it behaves with the applications that it's controlling. Sometimes they have their own little quirks that you have to learn.

I got started with this solution by using the Academy training. On a scale of one to five, judging how beneficial it is, I would rate the training a three. It is easier to get started because you are learning by experimenting.

From the point that we purchased our UiPath license until we had our first robot was approximately seven or eight weeks. 

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reviewer1214709 says in an UiPath review
Process Consultant at a energy/utilities company with 10,001+ employees

We are using Orchestrator and unattended robots.

We use this solution for automating financial tasks. Some of our use cases including reconciling amounts, such as those related to invoicing.

We run some of our automations in a virtual environment. We have been running into roadblocks with Citrix, so we run them on virtual desktops.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Building automation using a standard set of rules is not a problem. It can become problematic depending on the data and the types of tasks.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. We are using it to gain experience with the platform.

From the point that we purchased our UiPath license until we had our first robot was probably three or four months. The first robots that we created were for account reconciliation, and the implementation was straightforward.

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reviewer1214712 says in an UiPath review
Architect at a wholesaler/distributor with 5,001-10,000 employees

We use Studio, attended robots, and Orchestrator.

Our primary use case is automating support services for accounts payable and accounts receivable. We are still implementing and our robots are not live in a production environment yet. For the time being, we are using attended robots but we are looking into unattended robots as well.

We run automations in a virtual environment using VMware, and the implementation was straightforward. It was easy to set up.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. You don't need any programming skills to be able to leverage the tools. We have used other tools such as Blue Prism and Automation Anywhere, and this solution was easier than those.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. It is very simple and can be easily demonstrated.

From the point that we purchased our UiPath license until we had our first robot was approximately six months. 

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reviewer1214730 says in an UiPath review
Business Transformation Advisor at a energy/utilities company with 1,001-5,000 employees

We use Studio, Orchestrator, and robots.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a two. It's been going for about six months now, and we are still having challenges here and there.

On a scale of one to five, judging how beneficial it is, I would rate the training a three. The material is on the technical side, and not being a technical person, it makes it pretty challenging to get through. 

From the point that we purchased our UiPath license until we had our first robot was approximately three months.

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reviewer1233840 says in an UiPath review
Business Process Improvement Director at a tech services company with 5,001-10,000 employees

What I like the most about this solution is that it is easy to develop and easy to train everyone how to use it. So, that means you can train more people in a short period of time and the time of training is reduced. That's the main characteristic of this tool that may have put it ahead of other choices for us. 

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reviewer1245951 says in an UiPath review
Director at a consultancy with 501-1,000 employees

The most valuable features are the flexibility of the tool, ease of use, and training. We spend more time documenting the process and exceptions, wherein the build component doesn't take too long. Our consultants have been able to go through the training videos and pick up the ability to build their own automations.  

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reviewer1249284 says in an UiPath review
User at a tech services company with 10,001+ employees

Since I am not an expert, I am looking to the training lessons. The training could be improved by clarifying more and more at every step.

We would like better integration with custom environments and external inputs like forums or integrations with other robotic frameworks.

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reviewer1249323 says in an UiPath review
User at a K-12 educational company or school with 501-1,000 employees

I use it to provide training on UiPath.

In the past, I have used UiPath to automate the debit card activation web portal. The task is to read data from Excel and put it into the web portal.

I used it for DMS portal automation as well, after reading scanned PDFs and updating data in the DMS portal.

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Dhenn Espiritu says in an UiPath review
Senior RPA Consultant at Ernst & Young

We use this solution to automate business processes and save millions of dollars in operational efficiency. We are developing new automated solutions for our clients and partners, and also training new developers to use this tool to deliver great results by the end of the year.

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reviewer1249089 says in an UiPath review
Customer Experience Specialist - RPA at a computer software company with 5,001-10,000 employees

The most valuable features are the ability to interact with almost all applications in Windows, ease of programming, excellent forum support for developers, free academy training, Orchestrator capabilities for BOT handling, and Citrix-supporting features during development.

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Nilesh Pawar says in an UiPath review
Principal Solution Architect at a tech services company with 10,001+ employees

RPA Automation has accelerated heavily within the organization. 

It started with task automation and ended up with process automation.

  • Increased Operational excellence - With multiple FTE savings every month.
  • Lowered operational cost with a minimum saving of 780+ Man hours every month.
  • Overall $1 million annual savings through improved process efficiency.
  • Increased Shipping Order execution velocity by 2x times -At least 10,000 orders in every 4 days.
  • Amplified shipping process efficiency and employee productivity by 100% - with one click execution.
  • ABCDi (AnyBody Can Do it) technique enables Zero dependencies on SME requirement to perform the task and Zero dollars spend on training the Shipping operators.
  • Prevents human error, increases data accuracy, standardization, and quality of data for the shipping process.
  • Excellent ROI with investment cost recovered in 1.25 months timeline and an Annualized ROI for 5 years is 68.50%
  • Built from LTI Novigo Automation Framework, it provides the agility and speed required to customize and deploy the solution quickly.
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WorkFusion: Training
BarryBao says in a WorkFusion review
IT Manager at a recreational facilities and services company with 11-50 employees

One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube. Some websites are blocked by China. It is difficult to access, which is one of the biggest concerns.

In the next release, I would like to see more documentation and videos available and accessible in China and Regional.

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reviewer1373997 says in a WorkFusion review
Analyst, Intelligent Automation at a financial services firm with 10,001+ employees

WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities.

The RPA Express solution is a free addition to the current Enterprise Agreement the Group has with WorkFusion and provides an excellent entry point into Robotics for new "Intelligent Automation Practitioners". 

Training has been standardized and formalized Academies have been set up.

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reviewer1387212 says in a WorkFusion review
Head of Intelligent Automation - Africa Regions at a financial services firm with 10,001+ employees

I was not involved in the initial installation as it happened before I arrived. I can only say that I have not heard anything about the issues that may have occurred.  

It does require maintenance and there is ongoing support from a technical training standpoint. Then the bots themselves require maintenance and updates. That is, if there is anything that changes in the environment or any process changes, the bots may need to be reconfigured — or even replaced — to work with the changes.  

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NICE Robotic Automation: Training
Marc Lee-Smith says in a NICE Robotic Automation review
Group RPA & AI Platform Manager at Thomas Cook

We looked at some of the other vendors, including UiPath, Blue Prism and Automation Anywhere. There were a few reasons that we took on the NICE product.

First, they're the only vendor that supplies attended and unattended automation out-of-the-box, which was a big tick in the box for us. Their levels of support were fantastic, and the level of training that they provided was what we needed. They were aware that we were completely new to this two years ago and they really heavily invested in us, providing onsite training, remote courses, and remote support for the developers. They couldn't have been better as far as the support package goes. Those were the key reasons we chose them.

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Kryon RPA: Training
Yaniv Straus says in a Kryon RPA review
Delivery Manager at Delek

Take the training course. At least the person who is going to program the robots has to have some background in information systems in general and in more specific, operation systems, in programming and in Office, of course. He has to have a technical orientation, database knowledge would help him, as well as system analysis capabilities.

In terms of ease of use for business users, the only users are me and 2 other persons in the information systems department. Currently, we have only unattended implementations and no attended implementations which would require a user in the organization to operate it. As for programming it, it requires up-front training. The e-learning, at least at the time that we started working with Kryon, was not enough. Just the basics were there. When we tried to do some more complicated stuff, we had to understand it better. We took the four days of training. After that we started all of the implementations.

As for helping our workforce embrace digital transformation, I wouldn't relate Kryon to that, at least not yet. We are still not using it for digital processes or a digital environment. But we plan to do that in the upcoming weeks. There is a process to create a new customer, which today is very complicated. The last part is to just type the customer's details into the system. I'm thinking of using Kryon which would complete a fully digital process.

In terms of my rating of nine out of ten, there are many things that I'm not sure of. For example, it takes a while to launch the Studio, something like a couple of minutes. It could be that my laptop is not strong enough. It might be that our virtual server doesn't have all the necessary memory or CPU capabilities. It might be many things, so I don't want to say that it's only due to performance issues with Kryon.

We found a bug in a database trigger with Oracle Database. I know that it works mostly with the SQL server, but we are using Oracle, so that's another issue that came to mind. The fact is that we found this bug something like six months ago and it's still not in the new version. As far as it was communicated to me, it will be part of the next version. If that bug was critical for us, maybe I wouldn't have rated it a nine; maybe it would be a six or seven or eight. But, luckily for them, it's not highly critical for us. I don't know how they prioritize bug-fixing. I suppose that there are not too many Oracle Database organizations among their customers, at least not in our market. Therefore, maybe they prioritize this somewhere at the bottom. But for us it's a bug and we cannot use this functionality, which is required. That's why I took off one out of ten. Besides that, it works, it's stable, it has nice performance, and was, therefore, a good decision to go with it.

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GururajSubbarao says in a Kryon RPA review
Director at a tech services company with 10,001+ employees

My advice is to follow the right set of instructions and best practices, even before you implement automation. Look at what is available, at how you do it. If you don't follow those instructions, you may find it difficult, but once you know exactly how to use it and what to do, it works. Have training properly done and after that start looking at implementation.

It's really good for end-to-end RPA. The way we work is we do a discovery manually rather than using an automated discovery process. Once we identify a process and we run through a complete lifecycle of it. We then work on the design elements, how to run the exceptions, etc. We make sure that UAT is done, that it is tested well. We then make sure that the business users accept the process, how it's going to work. We then validate the bot, make sure we get a sign-off from them, and then we go to production. We do one week or two weeks off thorough checking on production to make sure there are no exceptions or issues. We then hand it over to the client to run it.

In terms of the ease of use of Kryon for business users with no technical background, that's a key area. What we say to them is, if you're not familiar with Kryon and you want to automate, there is a basic, fundamental, one-day workshop. It will give you at least an idea of how to record, what the options are, what you should look for - the key things to learn about some of the elements of the Kryon platform. Then they're good to go. I see that users are then happily recording things and playing them back. So Kryon provides ease of use where they are not really struggling. If somebody knows Excel, that person can easily run Kryon.

We have business users and we have some developers. It's a small team of five to eight people, including the business users. In terms of deployment and maintenance of Kryon, we currently have a very small number of processes. There is an agenda to grow big. We're looking at more than taking more 30 live so we are bringing in external consultants to help us do that job. We want to keep a lean team right now, because once we go live we will need to do more of the production support and maintenance of the bots. We will only do small-scale development in-house. If it gets to a complex level, we will get a team of consultants to help us. In terms of infrastructure, we have one guy dedicated to that right now.

I would rate Kryon at seven out of ten. There are the migration issues and they need to support web-based apps.

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Jared Wright says in a Kryon RPA review
Operations Technology Specialist at Aquent

The advanced Excel functionalities are really convenient because we work a lot with spreadsheets. It’s also easy to use the HTML selectors on most major sites. It’s just a click and it picks it up. There’s not a lot of no hard-coding with it.

While I have some technical background, everything is self-taught. I'm not necessarily a developer myself, but picking up the tool, with the training they provided, has been pretty easy. I’m currently the only person using the tool in our company.

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Einat Tal says in a Kryon RPA review
OCIO at Mimun Yashir

It depends if you are doing it by yourself, with your employees or, like us, through a third- party or someone who knows how to work with the system. If you're doing it through a third-party, there is no problem and they have all the knowledge, all the data, all the know-how about how to do it. If you are doing it with your own people, training is mandatory and Kryon has it. Some kind of on-the-job training, or some kind of support, is necessary to be able to implement it quickly and the right way, because there is a right way, a way to do it properly.

Kryon was not involved in helping us find and prioritize processes that are ready for automation. We did so. They were not part of this process. We came up with the processes, we talked about them, not Kryon.

I'm not the one who uses the system every day. I'm not the one who uses the customization. We go through a third-party which does all the customizations for us. I can't tell you which part of the system I enjoyed the most, or what I'm using because I have a third party for that.

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Justin Kruse says in a Kryon RPA review
Operations Consultant at LTCG

The read from screen functionality needs improvement

We still do a lot of stuff in the user interface. Finding UI information and split UI need improvement.

I would like them to add more functionality from Excel, especially when you pull data from Excel.

We've had a lot of good success using this solution for the full-cycle of automation from the discovery of processes to turning on the automation and scaling it up. We would like to see having a little more specific documentation, or some of the examples be easier to find. One of the big things that we get directed to now is the Kryon Community page, but a lot of that wasn't in existence or publicized when we started doing our training and education. Now, we're stumbling through using it. For the majority of the time, we have either had to try and interpret what the instructions meant or do a service desk ticket.

I have had two people go through the online training. My feedback would be that they need to focus a bit more energy on that. I would like to see that online training be a bit more comprehensive in the projects that they create, so we can say, "Here's what we have," or, "Here's what we need." I don't know if maybe they should sit down and try to develop "training" documents as well. Or, like dummy wizards, where you have to copy and paste this wizard, start from scratch and learn these steps, then you put it together to make it work, which would be similar to what we did with the in-house training

They could add a bit more to the online training too, since it's still relatively new for us. We don't have a "dedicated" team of people who do this. This has been a learning experience, because we only have a limited number of people who can dedicate hours to it.

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Adam Staude says in a Kryon RPA review
Manager, Application Support at a consumer goods company with 1,001-5,000 employees

We also looked at Blue Prism. We just briefly looked at some demos, then we even got pricing, but we were sold from the get-go with the Kryon tool because it was so inexpensive and easy to purchase. It was very easy to learn. We were self-taught before Kryon actually came onsite and did any training for us. We had the demo for a month or two. We played around with it. The demo was very easy to learn, which was a huge benefit for us because then we didn't need to hire an expert who knew the tool already. We could just go and use it. 

Kryon is a fairly new company comparatively versus the other players in the space. There are still just the learning too.

Kryon is the most simplistic solution and the easiest to use, but the con that I've heard from other people is that the competitors are, in general, more powerful tools. However, with everything, we've thrown at it so far, we haven't found a use case where it hasn't been able to accommodate, which has been pretty impressive to me. I thought maybe we'd hit a brick wall because it just doesn't have that function or logic to do something, but it's pretty amazing what simple, basic bot programming can do with some logic.

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RpaDevelc8a8 says in a Kryon RPA review
RPA Developer at a tech services company with 10,001+ employees

The simplicity of it: Kryon was very easy to learn and implement. The learning curve was very small. It didn't take a lot of time to set up or go live.

It is easy for business users to utilize. Mostly, it is a visual based tool. You don't need any expert coding knowledge. Even if you don't know anything about coding, a couple of weeks training should do the trick, as long as you are able to identify the logic behind whatever task you're going to automate.

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Reviewer46830 says in a Kryon RPA review
Senior Systems Analyst RPA at a hospitality company with 10,001+ employees

It is very scalable. The solution will scale for whatever you build it to scale to. If you take the time to make sure that the design that you are implementing for processes are scalable and able to ramp up, it'll scale to do whatever volume you need, as long as you're able to throw the machine resources at it to provide the processing that it needs. In our case, we have one environment that manages rates for an entire brand of hotels, and we're looking at expanding that out to more brands.

We have three environments for the unattended side. We have a production, user acceptance testing (UAT), and development environment. 

  • Production is the environment where we use it for anything which will be running and affecting real data and real environmentals. 
  • UAT is strictly a testing environment. It gets used as we have processes which are ready for testing before we can deploy so we can make sure it's performing as the end users expect.
  • Development gets a lot of use from the developers because that is where we are building our processes and testing them out prior to exposing the user to them.

In addition, we also have a very widespread attended side deployed across a lot of our hotels in North America. We have about 10,000 PCs with the application installed to provide training and support for the properties.

For actively developing in Kryon, there is only a handful of us. That is all we do. We work with the departments to identify the processes to automate, then determine the steps needed to automate those processes and work through that.

We have about 40 revenue managers who are working with that automated pricing system that we have. There is also a handful of other users out there who are either developing content for the attended side of things or leveraging some of the automated tasks that we have. We have built out for them to free up time to work on more important things. Right now, outside of the revenue managers, there are probably another 20 to 30 users.

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Reviewer74906 says in a Kryon RPA review
Business Analyst at a financial services firm with 1,001-5,000 employees

Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was difficult at first, but they've fixed that with a USA support team now. It's gotten much better.

In terms of customer service, everyone that I've worked with is great. Ryan is our guy and he's very good. Whenever we've had to escalate things — we've had some issues with bugs and things that we weren't expecting — he has done all of the escalations for us. 

They came out here and gave us a four-day-long training but it just wasn't going to work for us to go to them in September or October when they were going to have more training. So instead of us going, they offered to come to our office and have a mini-training session with just us. That was awesome. That was part of their standard service.

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BotFarm: Training
AshishTyagi says in a BotFarm review
Solutions Architect at PureSoftware Ltd

Depending on the system that you are installing, the setup can be complex. Installation time is not predictable and you may have to pay customer support for help with the installation procedure.

If I am installing on five machines but one is taking too long, then they all will take a long time, but if all five machines are installing at the same time, then the procedure can be done within five minutes. These ongoing issues make it very complicated to predict how long the installation will take. Someone has to create a ticket with Automation Anywhere customer support and pay for service personnel to help. Installing Automation Anywhere is complex.

In regards to deployment, it's quite simple. Anyone can deploy a bot on a client's machine after one or two days of training.

Also, Automation Anywhere now provides the facility for cloud service, because of this, you can access your license from anywhere. For example, if you are in London and you are heading to another country, you can easily access your license and execute and develop your bots from anywhere. In 2011, this was a desktop application and the client’s version was based on a desktop, but right now it’s not based on a desktop, which is a good thing. The main reason to choose Automation Anywhere is because no one else is providing cloud service.

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Blue Prism Cloud: Training
VikasTandon says in a Blue Prism Cloud review
Robotic Process and Test Automation Consultant at OFGEM

Blue Prism is slightly difficult for the non-technical user.

The centralized, client-server model that this solution uses does not work well and should be broken down into something that is web-based and locally controlled. Designing something in a client-server model is okay, but distributing those packages into a cloud model would be more appropriate.

It is not easy to get training online. They recently opened up their online training for a month, but that is not sufficient for training an individual who has other jobs to do.

Blue Prism has to tidy up their licensing policies. They are restrictive and the minimum length is three years. Smaller organizations do not have the budget for this and would prefer a one-year contractual period. Many smaller businesses plan ahead perhaps six months or a year, and they do not have a multi-year detailed vision or plan. Three years is quite long for this business model.

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reviewer1278894 says in a Blue Prism Cloud review
Senior Program Manager at a tech services company with 10,001+ employees

We have not seen any problems with technical support. Extended support and training are available.

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reviewer1286514 says in a Blue Prism Cloud review
RPA Practice Head at a tech services company with 51-200 employees

Improvement could be made with training and access to an ecosystem and developer's forum. I would suggest building out the ecosystem for developers to obtain training on the tool without having to make a heavy investment in licenses. For additional features, there's always a huge need to deal with unstructured input with RPA and I'd love to see built-in intelligence automation tools to deal with unstructured inputs.

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reviewer1309422 says in a Blue Prism Cloud review
Business Application Manager at a real estate/law firm with 51-200 employees

In addition to Blue Prism, I evaluated UiPath and Automation Anywhere. I found that Blue Prism was the most stable and it is very reusable. These are the two reasons that I selected the product.

We did not choose Automation Anywhere because it was the wrong type of automation. We wanted a more unattended bot. It is more for people with no programming skills.

The difference between Blue Prism and UiPath is that with Blue Prism, we were able to ramp up better. We took the training for both products and implemented the same five use cases. For me, it was more painful to do it in UiPath.

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HelpSystems AutoMate: Training
Mangr677 says in a HelpSystems AutoMate review
Manager at a consultancy with 501-1,000 employees

This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training.

Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality.

Key automation features: email, FTP/SFTP, OCR, ODBC, terminal emulation. 

Main benefits: Full Client-Server Architecture, Multi-Machine Execution, Centralized Management Interface, Graphical Workflows, Intuitive Task Development & Debugging.

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INTELLIBOT: Training
AswinSasi says in an INTELLIBOT review
Director at PERPETUAL CONCEPTS LLC

INTELLIBOT is booming in India right now and we have heard a lot of good things from customer testimony. They are happy with the functionality and the training, and both me and my customers highly recommend it.

I would rate this solution an eight out of ten.

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WinAutomation by Softomotive: Training
CosminArdeleanu says in a WinAutomation by Softomotive review
CEO at Consilio

The solution could offer more specific training. There should be more examples of what the functions can do and more instructions and explanations to the process.

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Microsoft Power Automate: Training
reviewer1026081 says in a Microsoft Power Automate review
Senior Manager - RPA & Transition Projects at a tech company with 10,001+ employees

The solution lacks certain items.

I'm not really qualified for judging the solution. A developer could give better pros and cons. 

We would not miss Microsoft Power Automation that much. As still has a long way to cover tasks when it comes to the ease of use like UiPath, which is pretty user-centric.

The solution needs to improve its integration with SAP and Oracle models.

The solution's automation is still evolving and still has a way to go.

The solution could benefit from mirroring Oracle's use of videos and community forums to help users get acquainted with the product. It could use better online training and/or documentation.

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