Top 8 Social CRM Tools
Salesforce Marketing CloudSprinklrHootSuiteSprout SocialFalcon.ioLithiumCapillary TechnologiesKhoros Care
The Journey Builder and the Email Studio features are most valuable.
The solution is very, very scalable.
It has a social media presence outside of the hours people are able to devote to an organization.
The main improvement HootSuite offers is allowing my organization to run social media campaigns.