Have A Question About Unified Communications as a Service?

Our experts can help. 278,607 professionals have used our research on 6,297 solutions.

Have A Question About Unified Communications as a Service?

Our experts can help. 278,607 professionals have used our research on 6,297 solutions.
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Reviews
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The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.

Unified Communications as a Service Reviews

Read reviews of Unified Communications as a Service that are trending in the IT Central Station community:
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Real User
IT Manager/Developer at a health, wellness and fitness company with 51-200 employees
Jan 24 2017

What is most valuable?

I like the diversified features and capabilities. Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuation.

How has it helped my organization?

We are a start-up company. We were all over the place when we started. Now, with professional VoIP services, our communications are much better and easier. It is not about Panterra; every business should have VoIP services; Skype just doesn't... more»

What needs improvement?

Nothing known immediately, as we just started using the system. However, I'd like to add one thing: The web interface isn't something I am crazy about, especially SmartBox. The mobile version is fine. The web interface certainly needs... more»
Real User
Technical Manager (Development and Sales) at Market Package Digital
Jan 25 2017

What is most valuable?

Video conference calling: We use that a lot.

How has it helped my organization?

We were struggling with our setup. Panterra's solutions have brought everything into one place and now our communication is much more efficient.

What needs improvement?

If pressed, I'd say their tech support helpline sometimes takes 10-15 minutes to respond; they can certainly improve that. In late Oct or early November last year, there was a tiny glitch. We weren't able to see old messages in Smartbox after... more»

Have A Question About Unified Communications as a Service?

Our experts can help. 278,607 professionals have used our research on 6,297 solutions.
Real User
Co Founder at Great Firm Vision - The App
Jan 10 2017

What is most valuable?

Call forwarding, video calling and live analytics are good. But I have found the basic functionalities most valuable since I use them the most. Panterra's Communication Services are near perfect.

How has it helped my organization?

It has gathered us all in one place. These are web based services and when any one from our team logs in, he can see everything, we don't have multiple apps open for each function. Panterra's Unified Communications serve as a Project... more»

What needs improvement?

I think the price can be a bit better. $19 odd for one user can put some businesses off I suppose.
Real User
Senior Manager at a construction company with 51-200 employees
Jan 29 2017

What do you think of PanTerra Unified Communications as a Service?

Valuable Features I find file syncing very valuable, and the monitoring metrics. Of course, I can't live without basic features such as calling, video conferencing and call forwarding. • Improvements to My Organization Panterra's Unified Commmunications as a Service is a solid service but I am not sure if it has improved our working in any way. • Room for Improvement Shipping cost was extra and we weren't told at the beginning. This comes under "hidden" charges. That needs to be improved. • Use of Solution I have used it for almost three years. • Deployment Issues I don't recall any deployment issues. • Stability Issues We have not encountered any stability issues. • Scalability Issues We have not encountered any scalability issues. • Customer...
Real User
Partner at Kings Sausages
Jan 15 2017

What do you think of PanTerra Unified Communications as a Service?

Valuable Features Call forwarding Conference calling IMs Analytics • Improvements to My Organization We are quicker and more organized now. • Room for Improvement I tried conference video calling once. I was on mobile while two others were on computers. It kept on freezing. So, that is an area for improvement. • Use of Solution I have used it for one year. • Deployment Issues I have not encountered any deployment issues. We used their deployment team. They knew what they were doing. • Stability Issues I did not encounter any stability issues, whatsoever. • Scalability Issues I have not encountered any scalability issues. • Customer Service and Technical Support Customer Service: Customer service, especially after-sales, service is the BEST thing...
110
An accomplished Pre/Post Sales and Network Engineer with expertise in Email Messaging Platforms, Voice Over IP (VOIP), Needs Analysis/Support and Microsoft Windows Operating System Configuration; VPLS; MPLS; Integrated Services; Deployments; Telecommunications; Project Management, Trouble... more>>
Reviewed Cisco Hosted Unified Communications Services : Product review for Cisco Unified Communications as a...

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