Top 8 Workforce Engagement Management Tools
NICE CXoneGenesys CloudVerint Workforce Engagement CloudNICE Workforce OptimizationGenesys PureConnectCalabrio WFMAspect Workforce OptimizationAvaya Workforce Engagement
We are able to see the calls in queue and able to see if someone is available or not.
inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not.
The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules.