User Reviews of TestRail & Zephyr Enterprise

Updated March 2024

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TestRail review

Hema Patil
Hema Patil
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees
Various test case templates and test artifact maintenance make for a highly...
Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow. Additionally, whenever there is a new version update to the cloud version, we sometimes face issues. We try to reach out to the technical team, and it requires...
Zephyr Enterprise review

reviewer1779447
Manager Enterprise Applications at a retailer with 5,001-10,000 employees
Zero maintenance, with excellent technical support, easy to install and use
Atlassian and Jira are two tools that we use. SmartBear is used for defect management and other similar purposes. We want to expand our testing practice and incorporate test automation. As a result, we currently have a very limited toolset. Inside Atlassian, I tend to focus on this tool. The SmartBear is a plug-in inside of Jira, which is...

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