User Reviews of Oracle Fusion Service & ServiceNow Customer Service Management

Updated March 2024

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Oracle Fusion Service review
Hitesh Kunchakuri
Hitesh Kunchakuri
Associate Consultant at University of California at Davis
A reasonably stable and scalable tool to manage human resources, payroll, and...
There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact...
Oracle Fusion Service review
Jay K
Jay K
software developer at IT Convergence
Performs well across various business environments
While Oracle Fusion has numerous strengths, there is room for improvement. One notable area is the user interface, where new users may find it challenging to navigate. The UI experience needs refinement to enhance user-friendliness. Additionally, some newer modules within Oracle Fusion are not yet fully stabilized, posing challenges for...

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