User Reviews of Salesforce Service Cloud & ServiceNow
Updated March 2024
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Salesforce Service Cloud review
ChanchalSaxena
Lead Digital Transformation at Kohler Co.
Helped address customer complaints and aligned my company with the industry's best...
This solution has customer 360 features. I can leverage Salesforce to connect with my customers for the service and sales operation. Therefore, one of Salesforce's benefits is the centralization of data. Salesforce already has predefined objects and the best practices built into the system, allowing customers to manage change with the...
ServiceNow review
Arvind Mehrotra
Managing partner at AmPmilify Associates LLP
Comes with integration capabilities but service portfolio can be challenging
The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team...
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