User Reviews of Salesforce Service Cloud & Zendesk

Updated March 2024

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Salesforce Service Cloud review

ChanchalSaxena
ChanchalSaxena
Lead Digital Transformation at Kohler Co.
Helped address customer complaints and aligned my company with the industry's best...
This solution has customer 360 features. I can leverage Salesforce to connect with my customers for the service and sales operation. Therefore, one of Salesforce's benefits is the centralization of data. Salesforce already has predefined objects and the best practices built into the system, allowing customers to manage change with the...
Zendesk review

Jovana Pavlovic
Jovana Pavlovic
Senior Back Office Manager at a financial services firm with 51-200 employees
Straightforward, very transparent, and very well organized.
When I first started, I was added as an employee, not as an administrator, and the access for an employee would allow you to see all of the tickets from all of the departments. You could assign tickets to different departments and you could actually remove tags if you needed to. After a while, we started having new hires and they were also...

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