user reviews of
Zendesk Support & Zoho Desk

Updated SEPTEMBER 2021

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Zendesk Support review

Jose Barbosa
Jose Barbosa
Managing Director at GTI Digital | Finanblue
Complete features, highly customizable, critical for business and support is good
There are a lot of features to speak about. The solution has a strategic vision indicator that is a plus for me because I need to understand our customer's reason for contact, what kind of customers contact us, what issues are most frequent, what kind of issues we can solve in a better time, or the time of the day do we give support. This...
Zoho Desk review

Operations Manager at a computer software company with 1-10 employees
Cloud-based, easy to use, and inexpensive
I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software. We need a ticketing tool for our internal team, and for project managing, which is a part of ticketing. The project management tool and the ticketing tool should...

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