user reviews of
Zendesk Support & Zoho Desk

Updated SEPTEMBER 2021

Simplify your research with trusted advice from people like you. Would you like to learn about products from people using them now?

Download our FREE report comparing Zendesk Support and Zoho Desk based on reviews, features, and more!

...and 20 more!

Where should we email your report?






Zendesk Support review

Jose Barbosa
Jose Barbosa
Managing Director at GTI Digital | Finanblue
Complete features, highly customizable, critical for business and support is good
There are a lot of features to speak about. The solution has a strategic vision indicator that is a plus for me because I need to understand our customer's reason for contact, what kind of customers contact us, what issues are most frequent, what kind of issues we can solve in a better time, or the time of the day do we give support. This...
Zoho Desk review

reviewer1591947
Operations Manager at a computer software company with 1-10 employees
Cloud-based, easy to use, and inexpensive
I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software. We need a ticketing tool for our internal team, and for project managing, which is a part of ticketing. The project management tool and the ticketing tool should...

Since 2012, we've had 536,244 professionals use our research.

As seen in