user reviews of
Freshdesk & Oracle WebCenter

Updated SEPTEMBER 2021

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Freshdesk review

reviewer1580043
Director of IT at a wholesaler/distributor with 51-200 employees
Solid, good price, simple to use, and requires negligible training effort
We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than having to create the parent-child hierarchy that they have set up. It generates a proliferation of tickets that I really don't want to have....
Oracle WebCenter review

IfeanyiOjoh
IfeanyiOjoh
Procurement and Supply Chain Consultant at a financial services firm with 10,001+ employees
Has the ability to move workloads in between sub-servers but the backups should be...
In terms of what needs to be improved, I would say the speed of the backup should be enhanced. When it takes too long for you to back up your application for your DR, disaster recovery site, it becomes a cumbersome job to do. They could enhance the bandwidth or something so that it is easier to do the backup at the end of every month or at...

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