user reviews of
Clarity SM & HEAT Service Management

Updated SEPTEMBER 2021

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Clarity SM review

ESM Specialist at Gijima
Saves us time and money with a great self-service interface
I like the self-service interface and the fact that people can raise and check their own tickets without necessarily having to call the service desk. They can check progress on their tickets and also have input in the life cycle of the tickets. That's one feature that I think I like most. We are running a high availability deployment now...
Clarity SM review

Senior Engineer at a financial services firm with 1,001-5,000 employees
Flexible and easy to customize but needs to update its user interface
The user interface is a little bit old and not so mainstream. Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience. When you can configure the interface,...

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