User Reviews of Freshdesk & IFS Cloud Platform
Updated March 2024
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Freshdesk review
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
Incredibly user-friendly, flexible, and affordable
Automation and ticket routing rules in Freshdesk save us daily by streamlining routine tasks. We use reports to identify issues, allocate resources, and continuously improve our processes. It is a vital part of our daily operations, helping us stay proactive and efficient in handling various types of tickets. The reporting and analytics...
IFS Cloud Platform review
Patrick Abi Habib
IFS Applications & Data Migration consultant at a tech services company with 10,001+ employees
I like the connectivity and interfaces, but the reporting could be more user-friendly
IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI....
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