user reviews of
Freshdesk & IFS Applications

Updated SEPTEMBER 2021

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Freshdesk review

reviewer1580043
Director of IT at a wholesaler/distributor with 51-200 employees
Solid, good price, simple to use, and requires negligible training effort
We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than having to create the parent-child hierarchy that they have set up. It generates a proliferation of tickets that I really don't want to have....
IFS Applications review

reviewer914262
Principal Consultant at a training & coaching company with 1-10 employees
Excellent service catalog, good workflow, and great scalability capabilities
I'm a consultant. I have clients that use the solution. We use the on-premises deployment model. Typically, we deal with large-scale enterprises like banks. The solution is very good. My advice to people going with Assyst is that you need to make your process clear, as it is an architectural model product. Whatever you ask them to configure...

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