Help Desk Software Users Have Shared Their Experience With Us

Updated March 2024

Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.

Download our FREE Help Desk Software report based on 1025+ real user experiences with these popular products:

...and 59 more!

Where should we email your report?






Freshservice review

Mark Freemantle
Mark Freemantle
Head of PMO at University of Utah Hospital
A flexible, reasonably-priced solution for quickly getting your help desk up and...
We did an evaluation of the project functionality. That was a fairly new area they were launching. It was fairly underwhelming, but they were gradually building out this area. That was one area where I felt they still have a long way to go. We did a review of our project management tool internally within the company, and it was one of the...
JIRA Service Management review

AbhishekSingh10
AbhishekSingh10
Program Lead at PureSoftware Ltd
Easy to maintain and use with good reliability
I cannot say it's too easy to set up. It is moderate for a technical user, and for a non-technical user, it will be a bit difficult. There are many things you have to configure. You have to configure the permissions and notifications for customers and agents differently. You have to set up the portal and many more things. The deployment...

Since 2012, we've had 763,955 professionals use our research.

As seen in