User Reviews of BMC Helix ITSM & Spiceworks

Updated March 2024

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BMC Helix ITSM review

MOHSIN SHAWL
MOHSIN SHAWL
Configuration Management at a agriculture with 10,001+ employees
Good out-of-the-box features and good reliability but is too heavy
We're customers. I'm not sure which version of the solution we're on. However, it being on the cloud, it does update automatically. I would definitely recommend ServiceNow over BMC. I have an experience in ServiceNow. It's much better. It is lightweight, and easy to use, the integrations are easy, the scalability is extremely easy, the...
Spiceworks review

Fernando Cezario
Fernando Cezario
Level 2 Support at Tigs
Allows for separate accounts for different enterprises, enabling efficient...
One area of improvement is the user-friendly interface for the website. With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use. Previously, Spiceworks required server installation for enterprise use. Now, Spiceworks promotes its own cloud solution...

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