user reviews of
BMC Helix ITSM & ManageEngine ServiceDesk Plus

Updated MAY 2021

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BMC Helix ITSM review

Mogle
Mogle
Senior BMC Remedy Consultant at Mogle & Partners Limited
Good knowledge management features in this highly scalable product
BMC Helix is a marketing term. The name changed from BMC Remedy ITSM to BMC Helix a few years ago. It's also linked to BMC's CMDB, where they have an image of all of the assets in the company. In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything. It might take...
ManageEngine ServiceDesk Plus review

Opoku Afriyie-Asante
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government with 5,001-10,000 employees
Easy to configure SLAs and generate reports
We are looking at options; whether to procure the new versions of ManageEngine or to look at other products like System Center Service Manager or ServiceNow and the rest. We haven't been able to scale to the newer versions. We've been using just the same version for so many years. We are now looking at testing and reviewing other products...

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