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BMC Helix ITSM review
MOHSIN SHAWL
Configuration Management at a agriculture with 10,001+ employees
Good out-of-the-box features and good reliability but is too heavy
We're customers. I'm not sure which version of the solution we're on. However, it being on the cloud, it does update automatically. I would definitely recommend ServiceNow over BMC. I have an experience in ServiceNow. It's much better. It is lightweight, and easy to use, the integrations are easy, the scalability is extremely easy, the...
TOPdesk review
Walter Van De Kamp
Senior Support Engineer WE IT Servicedesk WE Europe BV at WE Men
Easy to use, helpful support, but more AI needed
One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information. If you look at the competitors in the market they all have more artificial intelligence features. You are able to go to your help desk site, see a few questions and after that, you answer the...
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