user reviews of
BMC Helix ITSM & SolarWinds Web Help Desk

Updated SEPTEMBER 2021

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BMC Helix ITSM review

Mogle
Mogle
Senior BMC Remedy Consultant at Mogle & Partners Limited
Good knowledge management features in this highly scalable product
BMC Helix is a marketing term. The name changed from BMC Remedy ITSM to BMC Helix a few years ago. It's also linked to BMC's CMDB, where they have an image of all of the assets in the company. In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything. It might take...
BMC Helix ITSM review

Jyoti Ranjan
Jyoti Ranjan
ITSM Consultant at a media company with 10,001+ employees
Good incident management and reporting, ease of access, and stability
Its performance can be improved. Sometimes, there is a performance issue, and it is a little slow and difficult on the usage side. It would be beneficial for us if there is a lighter version of this solution. There is also a limitation on the number of columns and memory for extracting a report, and this functionality can be improved. We...

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