User Reviews of BMC Helix ITSM & ConnectWise PSA

Updated March 2024

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BMC Helix ITSM review

MOHSIN SHAWL
MOHSIN SHAWL
Configuration Management at a agriculture with 10,001+ employees
Good out-of-the-box features and good reliability but is too heavy
We're customers. I'm not sure which version of the solution we're on. However, it being on the cloud, it does update automatically. I would definitely recommend ServiceNow over BMC. I have an experience in ServiceNow. It's much better. It is lightweight, and easy to use, the integrations are easy, the scalability is extremely easy, the...
ConnectWise PSA review

MikeChacker
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
A super stable solution with an easy to set up rules engine that ingests emails...
If you are looking to implement ConnectWise Manage for a single organization, I would say that when you're having your conversation with your implementation consultants, make sure that you very specifically communicate what you want out of the solution. They've got a very defined script and they wanted to spend a lot of time implementing...

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