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Freshdesk review
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
Incredibly user-friendly, flexible, and affordable
Automation and ticket routing rules in Freshdesk save us daily by streamlining routine tasks. We use reports to identify issues, allocate resources, and continuously improve our processes. It is a vital part of our daily operations, helping us stay proactive and efficient in handling various types of tickets. The reporting and analytics...
ServiceNow review
Arvind Mehrotra
Managing partner at AmPmilify Associates LLP
Comes with integration capabilities but service portfolio can be challenging
The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team...
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