user reviews of
Freshservice & Spiceworks

Updated SEPTEMBER 2021

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Freshservice review

Cesar Quiroz
Cesar Quiroz
CIO at Grupo Kasto
Easy to use and implement with a good user interface
While we're just starting with project management, I foresee some limitations with it two or three years down the line. The functionality we will likely need just isn't there right now. It's still very, very basic in terms of the offering. For example, measuring progress can be tricky. If you finish the sub-tasks and not the main task, it...
Spiceworks review

reviewer1236861
Interim Director of Information Technology at a government with 1,001-5,000 employees
Has good policy enforcement but the network mapping could be improved
The network mapping could be improved. Putting together an actual, bonafide network map would be really nice. I've been messing around with their Google Map snap-in that they've got and that's great if I've got a massively corporate Enterprise Scale Network with branch locations in 50 different cities around the U.S., but I don't. I have an...

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