user reviews of
Spiceworks & Zendesk Support

Updated SEPTEMBER 2021

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Spiceworks review

Interim Director of Information Technology at a government with 1,001-5,000 employees
Has good policy enforcement but the network mapping could be improved
The network mapping could be improved. Putting together an actual, bonafide network map would be really nice. I've been messing around with their Google Map snap-in that they've got and that's great if I've got a massively corporate Enterprise Scale Network with branch locations in 50 different cities around the U.S., but I don't. I have an...
Zendesk Support review

Jose Barbosa
Jose Barbosa
Managing Director at GTI Digital | Finanblue
Complete features, highly customizable, critical for business and support is good
There are a lot of features to speak about. The solution has a strategic vision indicator that is a plus for me because I need to understand our customer's reason for contact, what kind of customers contact us, what issues are most frequent, what kind of issues we can solve in a better time, or the time of the day do we give support. This...

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