User Reviews of OpenText Service Manager & TOPdesk
Updated March 2024
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OpenText Service Manager review
MEKKAB Raouf
Information Technology Service Manager & Technology Integration DevOps at Djezzy
Excellent pricing with great change management and service management capabilities
We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro...
TOPdesk review
Walter Van De Kamp
Senior Support Engineer WE IT Servicedesk WE Europe BV at WE Men
Easy to use, helpful support, but more AI needed
One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information. If you look at the competitors in the market they all have more artificial intelligence features. You are able to go to your help desk site, see a few questions and after that, you answer the...
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