user reviews of ConnectWise Manage & Micro Focus Service Manager
Updated SEPTEMBER 2021
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ConnectWise Manage review
Voip Network Engineer at a tech services company with 11-50 employees
Has mass move and mass edit functions, and a refinable search function
There are some edit and mass edit functions that don't exist. You can mass delete tickets or mass move tickets from one board to another, but you can't mass change a company. So, if you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to...
Micro Focus Service Manager review
PPM Services Director at a tech services company with 51-200 employees
Incident management with good support but the configuration and reporting could be...
The reporting is not very strong. it can be improved. Customers need to combine different data from different sources to the same report, but it's quite difficult to do. You have to do it with many different versions. With the new version moving toward the codeless configuration is good, but it's losing flexibility. There should be a larger...
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