User Reviews of ConnectWise PSA & OpenText Service Manager

Updated March 2024

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ConnectWise PSA review

MikeChacker
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
A super stable solution with an easy to set up rules engine that ingests emails...
If you are looking to implement ConnectWise Manage for a single organization, I would say that when you're having your conversation with your implementation consultants, make sure that you very specifically communicate what you want out of the solution. They've got a very defined script and they wanted to spend a lot of time implementing...
OpenText Service Manager review

MEKKAB Raouf
MEKKAB Raouf
Information Technology Service Manager & Technology Integration DevOps at Djezzy
Excellent pricing with great change management and service management capabilities
We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro...

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