User Reviews of OpenText Service Manager & Zoho Desk

Updated March 2024

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OpenText Service Manager review

MEKKAB Raouf
MEKKAB Raouf
Information Technology Service Manager & Technology Integration DevOps at Djezzy
Excellent pricing with great change management and service management capabilities
We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro...
Zoho Desk review

Vadim Adams
Vadim Adams
DIrector at Wolflogic
Great at capturing contacts and managing inbound online inquiries
Zoho has the ability to capture all contacts across all channels with a customer. It also enables social media functionality so that if a customer mentions your brand on Twitter, it creates a ticket for that. Customer contacts are in a single location and can then also be used to reach back out to customers if required. Zoho has good...

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