User Reviews of Freshdesk & SysAid

Updated March 2024

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Freshdesk review

Alexey Timchenko
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
Incredibly user-friendly, flexible, and affordable
Automation and ticket routing rules in Freshdesk save us daily by streamlining routine tasks. We use reports to identify issues, allocate resources, and continuously improve our processes. It is a vital part of our daily operations, helping us stay proactive and efficient in handling various types of tickets. The reporting and analytics...
SysAid review

Cheryl Sobkow
Cheryl Sobkow
Director of IT Support Services at University of Michigan School of Business
Email rules allow us to route tickets directly to a given area without...
The Knowledge Base would be another area where I would look for growth in SysAid. It is very much a text-based article system, or you can do attachments. But I'd like to see it grow so that it is more graphical and has some additional tracking features. The Knowledge Base is a simple text editor. I'd like to have more formatting and be able...

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