user reviews of
BMC FootPrints Service Core & JIRA Service Management

Updated JULY 2021

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BMC FootPrints Service Core review

Director at KKC
The primary value for us are the incident, problem, and change management features
I've been using the product from version nine right up to the current version. The great thing about FootPrints is that it is very easy to install and configure. Typically three times a year they will have a major upgrade. You can choose to upgrade one at a time (once every three months) or you can wait till the end of the year and just do...
JIRA Service Management review

Agile Couch at Fusoft
An excellent solution for tracking customer service issues and tracking technical...
I think that JIRA Service Desk is a very good product and that it is full of features that work well to manage tasks. It has the flexibility to handle many different activities and it is very good at this. Especially in the latest version, it has some new features and capabilities that were added so that it is even better. The one thing I...

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