User Reviews of JIRA Service Management & TOPdesk

It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket. But with the notifications and reminders that Jira Service Management provides, we have reduced the time spent on tickets from a couple of weeks to just two to three days. It has...

One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information. If you look at the competitors in the market they all have more artificial intelligence features. You are able to go to your help desk site, see a few questions and after that, you answer the...