user reviews of
ConnectWise Manage & JIRA Service Management

Updated SEPTEMBER 2021

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ConnectWise Manage review

Chris Walters
Chris Walters
Voip Network Engineer at a tech services company with 11-50 employees
Has mass move and mass edit functions, and a refinable search function
There are some edit and mass edit functions that don't exist. You can mass delete tickets or mass move tickets from one board to another, but you can't mass change a company. So, if you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to...
JIRA Service Management review

Satyadeo Thakur
Satyadeo Thakur
Lead Consultant at Enquero Inc
Easy to set up and fair pricing, but should provide packages solutions
JIRA Service Desk is really good when you have a primitive environment where most of the Atlassian applications are already present. However, if you are just using JIRA Service Desk for making leads for an IPS and solution, then it becomes really difficult to get all these IPS and capabilities up and running. This is due to the fact that in...

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