user reviews of
Infraon Desk & JIRA Service Management

Updated SEPTEMBER 2021

Simplify your research with trusted advice from people like you. Would you like to learn about products from people using them now?

Download our FREE report comparing Infraon Desk and JIRA Service Management based on reviews, features, and more!

...and 53 more!

Where should we email your report?






Infraon Desk review

Reviewer972345
Reviewer972345
Operations Head at a comms service provider with 201-500 employees
Helps us monitor customer ticket SLAs and enables us to understand why SLAs are...
There are a lot of predefined reports but we asked for a lot of changes. The problem is that every organization has its own processes and needs. As a result, we had to do a lot of customization on the reporting. The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG...
JIRA Service Management review

Satyadeo Thakur
Satyadeo Thakur
Lead Consultant at Enquero Inc
Easy to set up and fair pricing, but should provide packages solutions
JIRA Service Desk is really good when you have a primitive environment where most of the Atlassian applications are already present. However, if you are just using JIRA Service Desk for making leads for an IPS and solution, then it becomes really difficult to get all these IPS and capabilities up and running. This is due to the fact that in...

Since 2012, we've had 534,226 professionals use our research.

As seen in