user reviews of ConnectWise Manage & IT Care Center
Updated SEPTEMBER 2021
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ConnectWise Manage review
Voip Network Engineer at a tech services company with 11-50 employees
Has mass move and mass edit functions, and a refinable search function
There are some edit and mass edit functions that don't exist. You can mass delete tickets or mass move tickets from one board to another, but you can't mass change a company. So, if you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to...
IT Care Center review
CIO at Tadiran
Simplifies our IT service management so we have fewer calls, giving us more time...
* IT task management * Users servicing tickets For a user to open a new ticket, it is very simple. That is an important thing. The system is available for users on the main desktop on their computer, so it is very easy to report tickets. It is very clear. Also, we manage the tickets with rules, according to subject and groups, so they are...
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