User Reviews of BMC Remedy & SymphonyAI IT Service Management
Updated March 2024
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BMC Remedy review
Yousef Bayari
ITSM Consultant at Smart IT Service
Great CMDB design, helpful technical support, and great features
The CMDB design of building is great. The way it's got built-in classes and inheritance. You have a base element class with the main, fields, or features, and then you can enter it from one with different types and then add more features. The way it's structured makes it easy to use, maybe not for end-users, yet easy to use for us as...
SymphonyAI IT Service Management review
Abhishek Bhosle
IT Specialist at Tata AIA
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics,...
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