user reviews of
Clarity SM & ServiceNow

Updated JULY 2021

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Clarity SM review

Makhosonke-Matshoba
Makhosonke-Matshoba
ESM Specialist at Gijima
Saves us time and money with a great self-service interface
I like the self-service interface and the fact that people can raise and check their own tickets without necessarily having to call the service desk. They can check progress on their tickets and also have input in the life cycle of the tickets. That's one feature that I think I like most. We are running a high availability deployment now...
ServiceNow review

James Rountree
James Rountree
Senior Consultant at Rountree Technology Consulting, LLC
Solid, highly scalable, and has got all the features, but needs better reporting,...
The reporting, which also includes dashboards, needs to be improved. Both dashboards and reporting require subject matter experts. A lot of end-user configuration and functionality comes with ServiceNow and it is not bad, but when I want to do something slightly more sophisticated, I've got to get a ServiceNow subject matter expert to get...

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