User Reviews of DX Spectrum & ServiceNow IT Operations Management

Updated March 2024

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DX Spectrum review

Calvin Lane
Calvin Lane
InfoVista Engineer at a tech vendor with 1,001-5,000 employees
Makes it easier to understand root cause and troubleshoot
One thing I would like to see improved is that it doesn't really allow for multi-tenancy. If you're an ISP or an MSP and you want to use this tool to provide these types of fault management services to your customers, you would need a separate SpectroSERVER for each customer, and probably a separate OneClick Console. You would almost need a...
ServiceNow IT Operations Management review

MohammedHashim
MohammedHashim
Principal Architect at Brillio
Useful for event management, aggregation, correlation, and analytics
There needs to be a focus on AI machine learning production. Their AI ML prediction algorithms have been improving, but we would like to see further enhancements. We don't need both Splunk and ServiceNow IT Operations Management. The problem with ServiceNow is that it allows you to coexist, but we don't want to coexist as partners or end...

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