User Reviews of ServiceNow Security Operations & Splunk SOAR

Updated March 2024

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ServiceNow Security Operations review

Hardit Singh
Hardit Singh
Advisory Specialist Master at Deloitte
Mature with nice UI and customizable workflows
I'm a customer. Potential new users should have prior knowledge of ServiceNow. You cannot actually just directly go and start using it. There needs to be some knowledge transfer, and they need some basic idea about ServiceNow and what it can do. Similar to Virtual Agent, they cannot just start directly using that. I'd rate the solution...
Splunk SOAR review

Siddharth Matalia
Siddharth Matalia
Senior Technical Specialist at a manufacturing company with 10,001+ employees
Reliable with a customizable playbook and helpful support
What we have seen is if the workflow gets halted or if we want to halt a workflow, it cannot be resumed. We have to trigger the entire plan from step one. That is a bit annoying. If something is wrong, we can't just resume stuff. We'd like it to be possible to pause things without having to start from square one. Reporting could be better....

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