User Reviews of Freshservice & JIRA Service Management
Updated March 2024
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Freshservice review
Tim Guilder
Head of Production Technology at ITV
Provides excellent traceability along with improved efficiency and reliability
It would be good to have the product integrated with Google because that's our corporate tool of choice. I'd also like to see a notice board where you can list a summary of the top 10 items being dealt with each day. It's something that would be very helpful. I believe they're working on a chatbot but we haven't seen that as yet. I'd like...
JIRA Service Management review
Anna Virtsan
IT Project Manager at UkrSibbank
Centralized, user-friendly, and admin-friendly system
It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket. But with the notifications and reminders that Jira Service Management provides, we have reduced the time spent on tickets from a couple of weeks to just two to three days. It has...
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