user reviews of
HelpSystems Intermapper & SCOM

Updated SEPTEMBER 2021

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HelpSystems Intermapper review

Andrian Lubimov
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA...
They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA...
SCOM review

Zahari Zahariev
Zahari Zahariev
Information Technology Auditor at a financial services firm with 10,001+ employees
Has good capacity and ability to send notifications but lacks agentless monitoring
In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices. We have not seen the collected data so it makes it challenging. I would also say that agentless monitoring needs to be included. Something like this is...

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